Payless Car Hire
in Canada

Hola Car Rentals is a premium partner of the leading car hire companies in Canada, giving you exclusive access to our All Inclusive+ rate. This rate includes extra benefits that no other company can match:

• Full vehicle coverage with no excess (applies only to certain rates and itineraries)
• Toll cashback: get back up to 5% of your total booking value for tolls charged during your hire
• Premium travel medical assistance for up to 5 passengers in case of emergency, covering up to CAD 200,000 (pre-existing conditions excluded)
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All at no additional cost, ensuring a unique hire experience with complete protection and peace of mind during your trip in Canada.

No. With Hola Car Rentals, all costs and charges for your booking in Canada are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Canada charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

Yes, there are specific documents you must bring to pick up your Payless hire car in the UK. Missing any one of them can result in the counter refusing to release the vehicle.

• A valid, original (physical) driver’s licence in the main driver’s name. If your licence is not in English and does not use a Latin alphabet (for example, Arabic, Chinese, Japanese, or Cyrillic), an International Driving Permit (IDP) is mandatory alongside your original licence.
• A major credit card with the driver’s name printed on the card, in the main driver’s name, for the security deposit authorisation hold. Debit and prepaid cards are not accepted for the deposit.
• Your passport or valid government-issued photo ID.
• Your booking confirmation or printed voucher.
• Round-trip flight or cruise tickets if you are visiting the UK from abroad.

All documents must be physical originals. Digital copies shown on a phone or tablet are not accepted at the Payless counter in the UK. Obtain your IDP in your home country before travelling, as it cannot be issued abroad.

Yes, a major credit card is required at every Payless location in the UK to cover the security deposit authorisation hold at pick-up.

The card must be a physical card with the driver’s name printed on it, held in the main driver’s name. Virtual cards, digital wallets, prepaid cards, and debit cards are not accepted for the deposit hold.

Typical deposit holds at hire counters in the UK range from approximately GBP 200 to GBP 400 for standard vehicles, though some Payless locations may authorise up to GBP 600. The hold reduces your available credit until your bank releases it after the hire ends, which can take up to 15 business days.

• Notify your bank of your travel to the UK to prevent fraud blocks on the authorisation.
• Bring a backup credit card in your own name in case your primary card is declined.
• Confirm the exact hold amount with the Payless agent before signing the agreement.

Even if you prepaid your booking online, you must still present a physical credit card at the Payless counter in the UK for the deposit hold.

Yes, toll roads exist in the UK, though most motorways are toll-free. The most significant toll road affecting Payless renters is the M6 Toll in England, a 42-mile (67 km) toll motorway crossing the West Midlands.

• The M6 Toll is fully cashless. There are no cash booths. Cameras photograph vehicle registration plates and the toll is billed automatically.
• A typical trip of 25 km on the M6 Toll can cost approximately GBP 3 to GBP 5, depending on the time of day and vehicle class.
• Other tolled bridges and roads exist in Scotland and Wales.

When you drive through a cashless toll in the UK without enrolling in a toll programme, your Payless hire agreement allows the hire company to charge the actual toll plus an administrative fee to your credit card, sometimes weeks after the hire ends.

At the Payless counter in the UK, you may be offered a toll programme. Review the daily rate and any caps carefully before signing, and compare it against how many tolls you realistically expect to use during your trip in the UK.

Yes, all bookings made through Hola Car Rentals, including Payless hires in the UK, include Tolls Cashback of up to 5% of your total booking value for tolls paid during your hire.

This benefit is especially useful in the UK given the cashless toll roads such as the M6 Toll, where toll charges can add up quickly and are often billed after the hire ends.

To claim your Tolls Cashback after your Payless hire in the UK:

• Email [email protected] within 30 days of returning the vehicle.
• Use the subject line: Tolls Cashback, followed by your reservation number (for example, HOLA1000000).
• Attach your Hola Car Rentals booking confirmation, the signed hire agreement from the Payless counter, and a receipt or statement showing the toll charges paid.
• Include your full name, travel dates, and the last 4 digits of the card used for the booking.

The refund is processed to your original payment method within 7 to 10 business days after approval. Claims submitted after 30 days are not accepted. Note that Tolls Cashback reimburses toll charges only, not administrative or programme fees.

Yes, Payless in the UK charges a fee for additional drivers unless your booking confirmation explicitly states that an additional driver is included at no charge.

For Payless hires in the UK, the additional driver fee is GBP 13 per hire day plus applicable taxes, with a maximum charge of GBP 65 plus taxes for the hire period. The additional driver must be present at the Payless counter in the UK at pick-up with a valid driver’s licence and any required IDP.

• For Payless in the UK, the additional driver must be at least 25 years old at the time of pick-up.
• Both the main driver and the additional driver must sign the hire agreement.
• Only drivers listed on the agreement are covered by protections such as CDW/LDW.
• If someone not listed on the contract drives the vehicle, coverage may be void.

Check your booking confirmation before arriving at the Payless counter in the UK. If the rate includes a free additional driver, the confirmation will state this clearly. If it does not, budget for the daily fee and confirm the total cap with the agent at pick-up.

Payless hires in the UK follow a Full-to-Full fuel policy by default. You receive the vehicle with a full tank and must return it full to avoid fuel charges.

• At pick-up, check the fuel gauge with the Payless agent and confirm the starting level is recorded on the hire agreement.
• Take a photo of the dashboard showing the odometer and fuel gauge before leaving the lot.
• Refuel within approximately 15 km of the return location so the gauge does not drop before you arrive.
• Keep your final fuel receipt showing the date, time, and station address.

If you return the Payless vehicle in the UK with less fuel than recorded at pick-up, you may be charged for the shortfall at the partner’s refuelling rate, which is typically higher than the pump price, plus a refuelling service fee.

If the vehicle was not full at pick-up, ask the Payless agent to record the exact level on the agreement. You are then only required to return it at that same level. Use the correct fuel type as noted in the vehicle, since wrong-fuel incidents are not covered by the fuel policy and may generate additional charges.

Yes, UK law requires every vehicle on the road to carry third-party liability cover, and this statutory liability is included by default when you hire through Hola Car Rentals at a Payless location in the UK.

This means your Payless hire in the UK comes with a baseline level of liability protection for bodily injury and property damage you may cause to others while driving. However, the statutory minimum may not be sufficient for all situations.

• You can purchase additional liability coverage (LIS/ALI/SLI) at the Payless counter in the UK to increase your protection limits, up to GBP 300,000 in some cases.
• Statutory liability covers third parties only. It does not cover damage to the Payless hire vehicle itself (that requires CDW/LDW) or your own injuries (that requires PAI).
• Only drivers named on the hire agreement are covered. Adding all drivers at the Payless counter in the UK is essential.

Review your booking confirmation to confirm what liability coverage is included in your rate, and ask the Payless agent in the UK to clarify the exact limits on the hire agreement before signing.

Yes, CDW (Collision Damage Waiver) or LDW (Loss Damage Waiver) reduces your financial liability for damage to the Payless hire vehicle in the UK if a covered incident occurs.

• Covered events typically include collision damage, theft, and vandalism to the Payless vehicle.
• A deductible or excess may apply per incident unless your booking confirmation explicitly states zero deductible.
• CDW/LDW does not cover damage to third parties. For that, you need separate liability cover (LIS/ALI/SLI), which is included by law in the UK.
• Common exclusions include tyres, undercarriage, roof, keys, and damage caused by prohibited use such as off-road driving or driving under the influence.

To use CDW/LDW correctly during your Payless hire in the UK, report any incident to the Payless partner immediately using the number on your hire agreement. Delays in reporting can invalidate the cover. Only drivers listed on the Payless hire agreement in the UK are covered. If an unlisted driver causes damage, CDW/LDW may not apply.

Check your booking confirmation to confirm whether CDW/LDW is included in your rate or needs to be added at the Payless counter in the UK.

Yes, most bookings made through Hola Car Rentals, including Payless hires in the UK, include travel assistance provided by Terrawind Global Protection. However, this benefit does not apply to UK or US residents. It is designed for visitors travelling to the UK from other countries.

If you are visiting the UK from outside the UK or US and experience an emergency during your Payless hire, the travel assistance coverage typically includes:

• Medical cover for up to 5 passengers for non-pre-existing conditions and accidents.
• Legal assistance in the event of a road accident in the UK.
• Compensation for luggage lost by the airline.
• Flight cancellation insurance.

To activate assistance during your Payless hire in the UK, contact Terrawind 24 hours a day, 7 days a week:

• Phone (toll-free or collect): +44 20 7946 0999
• WhatsApp: +44 7912 345678
• Email: [email protected]

Provide your full name, your Hola Car Rentals confirmation number, your location in the UK, and a brief description of the situation. This coverage does not replace CDW/LDW for vehicle damage or LIS/ALI/SLI for third-party liability during your Payless hire.

Yes, one-way hires with Payless in the UK are possible, allowing you to pick up in one city and return the vehicle to a different location. However, a drop-off fee may apply depending on the route.

• The drop-off fee is route-specific and varies by the cities involved, the distance, the season, and the vehicle class.
• Same-city airport to city centre routes often carry no drop-off fee. Longer routes between different cities in the UK typically do incur a fee.
• Cross-border one-ways between the UK and neighbouring countries may be restricted or carry higher fees depending on Payless partner rules. Confirm this at booking.

During the Hola Car Rentals booking process, any applicable drop-off fee for your Payless one-way hire in the UK will appear on the rate details page under the section labelled as amounts due at the destination. It will not appear on the search results page.

Review your booking confirmation to verify the drop-off fee before pick-up. If the Payless counter in the UK charges a different amount than what your confirmation shows, keep all paperwork and contact Hola Car Rentals support after the hire. The No Extra Charges© guarantee may apply if the fee was not disclosed at booking.

The M6 Toll in England is a fully electronic, cashless toll motorway crossing the West Midlands, approximately 42 miles (67 km) long. It is the toll road most likely to affect Payless renters driving in the UK.

• There are no cash booths. Cameras photograph vehicle registration plates and the toll is billed electronically to the registered vehicle owner, which in a rental situation means the Payless hire company.
• The hire company then passes the charge to you, typically along with an administrative fee. A camera fee of approximately GBP 8.50 applies per trip when no transponder is present.
• A typical 25 km peak-period trip can cost approximately GBP 3 to GBP 5 in total, including the per-km toll rate, a trip charge, and the camera fee.
• Toll rates on the M6 Toll vary by zone, time of day (peak versus off-peak), and direction of travel.

At the Payless counter in the UK, you may be offered a toll programme that covers M6 Toll usage. Compare the daily programme cost against your expected usage before enrolling. If you drive the M6 Toll without enrolling, expect the toll plus fees to appear on your credit card days or weeks after the hire ends, as toll agencies in the UK process invoices in batches.

Payless operates at select airports across the UK, and counter locations vary by airport. At major UK airports such as Heathrow (LHR), the hire desks for brands including Payless are typically located either inside the terminal or at a consolidated hire centre reached by shuttle or walkway.

• Check your booking confirmation for the specific Payless pick-up address or terminal instructions for your UK airport.
• At airports with a consolidated hire centre in the UK, follow signs for the hire shuttle or bus from the arrivals level. Shuttles cycle regularly.
• At smaller UK airports, the Payless counter may be inside the terminal building. Follow car hire signage from the baggage claim area.
• If the Payless counter shares space with another brand in the UK, airport staff or courtesy phones near the hire area can direct you.

Payless counter hours in the UK can vary by location and may be affected by holidays. Confirm operating hours on your booking confirmation before travel. If you arrive outside counter hours, review the after-hours instructions provided in your confirmation. Hire companies in the UK will generally hold your booking for up to 24 hours from the original pick-up time if your flight is delayed.

Not always, but it depends on the language and alphabet of your driver’s licence. Visitors to the UK can generally drive with a valid foreign licence at a Payless location, but an International Driving Permit (IDP) is mandatory if your licence uses a non-Latin alphabet such as Arabic, Chinese, Japanese, or Cyrillic.

• If your licence is in English or uses a Latin alphabet, an IDP is recommended but not strictly required for most Payless hires in the UK.
• If your licence is in a non-Latin script, you must carry both your original licence and an IDP at the Payless counter in the UK. The IDP is a translation only and is not valid without the original licence.
• Obtain your IDP in your home country before travelling to the UK. It cannot be issued to you once you are abroad.

In addition to your licence, bring a physical major credit card in the main driver’s name, your passport, and your booking confirmation to the Payless counter in the UK. All documents must be originals. Digital copies are not accepted.

If you are unsure whether your licence qualifies for use in the UK without an IDP, obtain one before departure as a precaution. The Payless hire agreement and local rules in the UK govern the final requirements at the counter.