Payless Car Hire
in Alberta

Hola Car Rentals is a premium partner of the leading car hire companies in Alberta, giving you exclusive access to our All Inclusive+ rate. This rate includes extra benefits that no other company can match:

• Full vehicle coverage with no excess (applies only to certain rates and itineraries)
• Toll cashback: get back up to 5% of your total booking value for tolls charged during your hire
• Premium travel medical assistance for up to 5 passengers in case of emergency, covering up to CAD 200,000 (pre-existing conditions excluded)
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All at no additional cost, ensuring a unique hire experience with complete protection and peace of mind during your trip in Alberta.

No. With Hola Car Rentals, all costs and charges for your booking in Alberta are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Alberta charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

No, Alberta has no toll roads anywhere in the province, so drivers with a Payless hire car in Alberta will never encounter a toll booth, cashless toll lane, or electronic toll charge during their trip.

Unlike other Canadian provinces such as Ontario, which operates the 407 ETR, Alberta's entire highway network, including major routes like Deerfoot Trail and the QEII Highway, is completely toll-free. You will not need a transponder, a toll pass, or any toll programme when driving your Payless vehicle anywhere in Alberta.

If your travel plans take you beyond Alberta into a neighbouring province that does have toll roads, Hola Car Rentals includes Tolls Cashback on every booking, allowing you to claim up to 5% of your total booking value back for tolls paid during your rental period. Keep your toll receipts and submit your claim within 30 days of returning the vehicle.

To collect your Payless hire car in Alberta, you must present the following physical documents at the counter:

• A valid, original driver's licence in the main driver's name. If your licence is not in English and does not use a Latin alphabet (for example, Arabic, Chinese, Japanese, or Cyrillic script), you must also carry an International Driving Permit (IDP) alongside your original licence.
• A major credit card with the driver's name printed on the physical card, used for the authorisation hold. Debit cards, prepaid cards, and virtual cards are not accepted.
• A valid passport or government-issued photo ID.
• Your booking confirmation or printed voucher.
• Round-trip flight or cruise tickets if you are visiting Canada from abroad.

All documents must be physical originals. Digital copies shown on a phone or tablet are not accepted at the Payless counter in Alberta. The IDP is a translation document only and is never valid without your original licence accompanying it.

Yes, a major credit card is required at every Payless location in Alberta to cover the authorisation hold at pickup.

The card must be a physical card with the main driver's name printed on it and must have sufficient available credit to cover the hold. In Canada, typical authorisation holds range from GBP 300 to GBP 500 for standard vehicles, though some Alberta locations may authorise up to approximately GBP 750.

The hold is a temporary authorisation, not a charge. It reduces your available credit until the Payless counter releases it after you return the vehicle. Your bank controls how quickly the hold disappears from your statement, which can take up to 15 business days.

• Debit cards are not accepted for the deposit hold at Payless Alberta locations.
• Prepaid and virtual cards are also not accepted.
• The card must be in the main driver's name, not a third party's name.

Bring a backup credit card in case your primary card is declined, and notify your bank of your travel to Alberta to prevent fraud blocks on the authorisation.

Yes, Hola Car Rentals includes Tolls Cashback on all Payless bookings, including those in Alberta, even though Alberta itself has no toll roads.

Because Alberta's roads are entirely toll-free, this benefit becomes most relevant if your Payless rental takes you into a neighbouring province or region where toll roads do exist. If you drive through any tolled area during your rental period, you can claim back up to 5% of your total Hola Car Rentals booking value for tolls paid.

To claim your Tolls Cashback after returning your Payless vehicle in Alberta or elsewhere:

• Email [email protected] with subject line: Tolls Cashback, followed by your reservation number.
• Attach your Hola Car Rentals booking confirmation, the signed rental agreement, and a receipt or statement showing the toll charges.
• Submit within 30 days of returning the vehicle. Late submissions are not accepted.

Refunds are issued to the original payment method used for your reservation and typically process within 7 to 10 business days after approval.

Yes, Payless applies a young driver surcharge in Alberta for renters between the ages of 21 and 24.

The surcharge is US$25.00 per rental day and applies to Economy, Compact, Intermediate, Standard, and Full-size cars, as well as Minivans. This fee is not shown in your reservation total at the time of booking and is collected directly at the Payless counter in Alberta when you pick up the vehicle.

A few additional points to keep in mind:

• Drivers under 21 are generally not permitted to rent from Payless in Alberta.
• The surcharge applies per day for the full duration of the rental.
• For additional drivers at Payless Alberta locations, the additional driver must also be at least 25 years old. If the additional driver is between 21 and 24, a young driver surcharge may also apply to them.

Budget for this daily fee before finalising your Payless hire in Alberta if the primary or any additional driver is under 25.

At Payless locations in Alberta, adding an extra driver costs US$13.00 per rental day plus applicable taxes, with a maximum charge of US$65.00 plus taxes for the rental period.

This fee is paid directly at the Payless counter in Alberta at the time of pickup and is not included in your prepaid booking total unless your booking confirmation explicitly states that an additional driver is included at no charge.

Requirements for adding an additional driver at a Payless location in Alberta:

• The additional driver must be physically present at the counter at pickup.
• They must present a valid driver's licence and any required identification documents.
• For Payless in Alberta, the additional driver must be at least 25 years old.
• Both the main driver and the additional driver must sign the rental agreement.

Only drivers listed on the rental agreement are covered by the vehicle's protections, including CDW and liability cover. Anyone who drives the Payless vehicle in Alberta without being named on the contract may void those protections.

It depends on the language and script of your driver's licence when renting from Payless in Alberta.

Visitors to Alberta can generally drive using a valid foreign driver's licence. However, if your licence is not written in English and does not use a Latin alphabet, such as licences issued in Arabic, Chinese, Japanese, or Russian (Cyrillic), you are required to carry an International Driving Permit (IDP) alongside your original licence at the Payless counter in Alberta.

Important points about the IDP for your Payless hire in Alberta:

• The IDP is a translation document only. It is not a standalone licence and will not be accepted without your original licence.
• You must obtain your IDP in your home country before travelling to Alberta. It cannot be issued to you once you have already arrived in Canada.
• Even if your licence is in English or uses a Latin script, carrying an IDP is recommended as a precaution.
• A passport is also required as secondary identification at the Payless counter.

All documents presented at the Payless counter in Alberta must be physical originals. Digital copies are not accepted.

Most Hola Car Rentals bookings, including Payless hires in Alberta, include travel assistance coverage provided by Terrawind Global Protection at no extra cost.

This benefit is particularly useful in Alberta, where driving long distances between cities or through remote areas can put you far from medical facilities. Core benefits typically include:

• Travel insurance with medical coverage for up to 5 passengers per event.
• Legal assistance in the event of a road accident.
• Compensation for luggage lost by the airline.
• Flight cancellation insurance.

To reach the assistance team 24 hours a day, 7 days a week, call +1 888 980 9992 (toll-free) or contact them via WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call.

Important: this travel assistance benefit applies only to non-North American customers. Canadian and United States residents do not qualify for this coverage. Check your booking confirmation for the exact terms, limits, and exclusions that apply to your Payless hire in Alberta.

Payless hires in Alberta follow a Full-to-Full fuel policy by default. You receive the vehicle with a full tank and must return it full to avoid additional fuel charges.

Steps to follow for your Payless hire in Alberta:

• At pickup, check the fuel gauge with the Payless agent and confirm the starting level is recorded on the rental agreement.
• Take a photo of the dashboard showing the odometer and fuel gauge before leaving the lot.
• Refuel within approximately 10 miles or 15 kilometres of the return location so the tank does not drop below full before you arrive.
• Keep your final fuel receipt showing the date, time, and station address.

If you return the Payless vehicle in Alberta with less than a full tank, you may be charged for the fuel shortfall at the partner's refuelling rate, which is typically higher than the pump price, plus an administrative service fee.

For after-hours returns at Alberta locations, leave your fuel receipt in the return envelope and keep a photo of the full gauge on your phone as evidence.

Yes, one-way hires between different cities in Alberta, such as picking up from a Payless location in Calgary and returning in Edmonton, are generally possible, but a drop-off fee may apply.

For Payless hires in Alberta, the drop-off fee for a one-way route between two cities is route-specific and varies based on the distance, vehicle class, and season. This fee is not included in your prepaid rate and is listed under the "To pay at destination" section during the booking process on the Hola Car Rentals website.

Key things to know about one-way Payless hires in Alberta:

• The drop-off fee is shown on the rate details page before you confirm your booking, not on the search results page.
• The fee is paid directly at the Payless counter in Alberta at pickup.
• Changing your return location after booking may reprice the hire and recalculate the drop-off fee.
• Cross-border one-way hires, such as returning the Payless vehicle outside Alberta or outside Canada, may be restricted or carry significantly higher fees.

Always review your booking confirmation to verify whether a drop-off fee applies to your specific Alberta route before finalising your reservation.

Yes, under Canadian provincial law, every hire vehicle in Alberta must carry statutory third-party liability insurance, and this basic coverage is included by default when you hire from Payless in Alberta through Hola Car Rentals.

This means you are not driving unprotected in Alberta. However, the statutory minimum may not be sufficient for all situations, and you can purchase supplementary liability cover (LIS/ALI/SLI) to increase your protection limits up to US$300,000.

What third-party liability covers in your Payless Alberta hire:

• Bodily injury to other people involved in an accident.
• Property damage caused to other vehicles or structures.

What it does not cover:

• Damage to the Payless hire vehicle itself. That requires a Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW).
• Your own injuries as the driver. That requires Personal Accident Insurance (PAI).
• Your personal belongings. That requires Personal Effects Coverage (PEC).

Review your Hola Car Rentals booking confirmation to confirm the exact liability limits included in your Payless Alberta rate and whether supplementary cover is recommended for your trip.

Returning your Payless hire in Alberta follows a straightforward process, but a few steps will help you avoid unexpected charges.

• Refuel the vehicle to the level recorded on your rental agreement (typically full) at a petrol station within approximately 10 to 15 kilometres of the return location before arriving.
• Return the vehicle during the Payless counter's operating hours in Alberta. The standard grace period for late returns is 30 minutes. If you exceed that window, additional hourly or daily charges may apply.
• At the counter, a Payless agent will inspect the vehicle and close out the rental agreement. Keep your final receipt as proof of return.
• The security deposit hold placed on your credit card at pickup will be released after the contract closes. Your bank in Alberta or abroad controls how quickly the hold disappears, which can take up to 15 business days.

If you need to return the Payless vehicle outside of counter hours at an Alberta location, check your rental agreement for after-hours key drop instructions and keep a photo of the fuel gauge and vehicle condition as documentation.

At Calgary International Airport (YYC) in Alberta, Payless operates through the airport's Rental Car Centre, which is accessible directly from the terminal.

The Rental Car Centre at YYC is clearly signed throughout the terminal with "Rental Cars" directional signs. Follow those signs from the arrivals level. The centre is walkable from the main terminal building, though some arrangements may involve a short shuttle transfer to an off-site lot, which can add approximately 30 to 60 minutes to your pickup process. Check your Payless booking confirmation for the specific instructions applicable to your reservation.

Tips for a smooth pickup at the Alberta airport:

• Confirm the exact pickup instructions on your Hola Car Rentals booking confirmation before arriving at YYC.
• Have all required documents ready: driver's licence, credit card, passport, and booking confirmation.
• If the Payless counter appears unstaffed, look for a courtesy phone or ask airport information staff for assistance.
• Allow extra time if your flight arrives during peak hours, as queues at the Rental Car Centre in Alberta can be longer during busy travel periods.

For downtown Calgary and Edmonton Payless locations in Alberta, bring the exact address from your confirmation, as city locations may not have prominent street-level signage.