Payless Car Rental
in Canada

Hola Car Rentals is a premium partner of the leading car rental companies in Canada, including Payless, giving you exclusive access to our All Inclusive+ rate. This rate includes extra benefits that no other company can match:

• Full vehicle coverage with no deductible (applies only for certain rates and itineraries)
• Toll cashback: get back up to 5% of your total booking value for tolls charged during your rental
• Premium travel medical assistance for up to 5 passengers in case of emergency, covering up to CAD 200,000 (pre-existing conditions excluded)
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All at no additional cost, ensuring a unique Payless rental experience with complete protection and peace of mind during your trip in Canada.

No. With Hola Car Rentals, all costs and charges for your Payless booking in Canada are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the Payless counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the Payless counter in Canada charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with Payless to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

Yes, there are specific documents you must bring to pick up your Payless rental car in Canada. Missing any one of them can result in the counter refusing to release the vehicle.

• A valid, original (physical) driver's license in the main driver's name. If your license is not in English and does not use a Latin alphabet (for example, Arabic, Chinese, Japanese, or Cyrillic), an International Driving Permit (IDP) is mandatory alongside your original license.
• A major credit card with the driver's name printed on the card, in the main driver's name, for the security deposit hold. Debit and prepaid cards are not accepted for the deposit.
• Your passport or valid government-issued photo ID.
• Your booking confirmation or printed voucher.
• Round-trip flight or cruise tickets if you are visiting Canada from abroad.

All documents must be physical originals. Digital copies shown on a phone or tablet are not accepted at the Payless counter in Canada. Obtain your IDP in your home country before traveling, as it cannot be issued abroad.

Yes, a major credit card is required at every Payless location in Canada to cover the security deposit hold at pick-up.

The card must be a physical card with the driver's name printed on it, held in the main driver's name. Virtual cards, digital wallets, prepaid cards, and debit cards are not accepted for the deposit hold.

Typical deposit holds at rental counters in Canada range from approximately CAD 300 to CAD 500 for standard vehicles, though some Payless locations may authorize up to CAD 750. The hold reduces your available credit until your bank releases it after the rental ends, which can take up to 15 business days.

• Notify your bank of your travel to Canada to prevent fraud blocks on the authorization.
• Bring a backup credit card in your own name in case your primary card is declined.
• Confirm the exact hold amount with the Payless agent before signing the agreement.

Even if you prepaid your booking online, you must still present a physical credit card at the Payless counter in Canada for the deposit hold.

Yes, toll roads exist in Canada, though most highways are toll-free. The most significant toll road affecting Payless renters is the Highway 407 ETR in Ontario, a 108 km all-electronic highway that crosses the Greater Toronto Area.

• The 407 ETR is fully cashless. There are no cash booths. Cameras photograph license plates and the rental company is billed automatically.
• A sample peak-period trip of 25 km on the 407 ETR can cost approximately CAD 30 or more, including the toll rate, a trip charge, and a camera fee if no transponder is present.
• Other tolled bridges and roads exist in Quebec, Nova Scotia, and Prince Edward Island.

When you drive through a cashless toll in Canada without enrolling in a toll program, your Payless rental agreement allows the rental company to charge the actual toll plus an administrative fee to your credit card, sometimes weeks after the rental ends.

At the Payless counter in Canada, you may be offered a toll program. Review the daily rate and any caps carefully before signing, and compare it against how many tolls you realistically expect to use during your trip in Canada.

Yes, all bookings made through Hola Car Rentals, including Payless rentals in Canada, include Tolls Cashback of up to 5% of your total booking value for tolls paid during your rental.

This benefit is especially useful in Canada given the cashless toll roads such as the Highway 407 ETR in Ontario, where toll charges can add up quickly and are often billed after the rental ends.

To claim your Tolls Cashback after your Payless rental in Canada:

• Email [email protected] within 30 days of returning the vehicle.
• Use the subject line: Tolls Cashback, followed by your reservation number (for example, HOLA1000000).
• Attach your Hola Car Rentals booking confirmation, the signed rental agreement from the Payless counter, and a receipt or statement showing the toll charges paid.
• Include your full name, travel dates, and the last 4 digits of the card used for the booking.

The refund is processed to your original payment method within 7 to 10 business days after approval. Claims submitted after 30 days are not accepted. Note that Tolls Cashback reimburses toll charges only, not administrative or program fees.

Yes, Payless in Canada charges a fee for additional drivers unless your booking confirmation explicitly states that an additional driver is included at no charge.

For Payless rentals in Canada, the additional driver fee is CAD/US$13 per rental day plus applicable taxes, with a maximum charge of US$ 65 plus taxes for the rental period. The additional driver must be present at the Payless counter in Canada at pick-up with a valid driver's license and any required IDP.

• For Payless in Canada, the additional driver must be at least 25 years old at the time of pick-up.
• Both the main driver and the additional driver must sign the rental agreement.
• Only drivers listed on the agreement are covered by protections such as CDW/LDW.
• If someone not listed on the contract drives the vehicle, coverage may be void.

Check your booking confirmation before arriving at the Payless counter in Canada. If the rate includes a free additional driver, the confirmation will state this clearly. If it does not, Budget for the daily fee and confirm the total cap with the agent at pick-up.

Payless rentals in Canada follow a Full-to-Full fuel policy by default. You receive the vehicle with a full tank and must return it full to avoid fuel charges.

• At pick-up, check the fuel gauge with the Payless agent and confirm the starting level is recorded on the rental agreement.
• Take a photo of the dashboard showing the odometer and fuel gauge before leaving the lot.
• Refuel within approximately 15 km of the return location so the gauge does not drop before you arrive.
• Keep your final fuel receipt showing the date, time, and station address.

If you return the Payless vehicle in Canada with less fuel than recorded at pick-up, you may be charged for the shortfall at the partner's refueling rate, which is typically higher than the pump price, plus a refueling service fee.

If the vehicle was not full at pick-up, ask the Payless agent to record the exact level on the agreement. You are then only required to return it at that same level. Use the correct fuel type as noted in the vehicle, since wrong-fuel incidents are not covered by the fuel policy and may generate additional charges.

Yes, provincial law in Canada requires every vehicle on the road to carry third-party liability coverage, and this statutory liability is included by default when you rent through Hola Car Rentals at a Payless location in Canada.

This means your Payless rental in Canada comes with a baseline level of liability protection for bodily injury and property damage you may cause to others while driving. However, the statutory minimum may not be sufficient for all situations.

• You can purchase supplemental liability coverage (LIS/ALI/SLI) at the Payless counter in Canada to increase your protection limits, up to US$300,000 in some cases.
• Statutory liability covers third parties only. It does not cover damage to the Payless rental vehicle itself (that requires CDW/LDW) or your own injuries (that requires PAI).
• Only drivers named on the rental agreement are covered. Adding all drivers at the Payless counter in Canada is essential.

Review your booking confirmation to confirm what liability coverage is included in your rate, and ask the Payless agent in Canada to clarify the exact limits on the rental agreement before signing.

Yes, CDW (Collision Damage Waiver) or LDW (Loss Damage Waiver) reduces your financial liability for damage to the Payless rental vehicle in Canada if a covered incident occurs.

• Covered events typically include collision damage, theft, and vandalism to the Payless vehicle.
• A deductible or excess may apply per incident unless your booking confirmation explicitly states zero deductible.
• CDW/LDW does not cover damage to third parties. For that, you need separate liability coverage (LIS/ALI/SLI), which is included by provincial law in Canada.
• Common exclusions include tires, undercarriage, roof, keys, and damage caused by prohibited use such as off-road driving or driving under the influence.

To use CDW/LDW correctly during your Payless rental in Canada, report any incident to the Payless partner immediately using the number on your rental agreement. Delays in reporting can invalidate the coverage. Only drivers listed on the Payless rental agreement in Canada are covered. If an unlisted driver causes damage, CDW/LDW may not apply.

Check your booking confirmation to confirm whether CDW/LDW is included in your rate or needs to be added at the Payless counter in Canada.

Yes, most bookings made through Hola Car Rentals, including Payless rentals in Canada, include travel assistance provided by Terrawind Global Protection. However, this benefit does not apply to Canadian or US residents. It is designed for visitors traveling to Canada from other countries.

If you are visiting Canada from outside North America and experience an emergency during your Payless rental, the travel assistance coverage typically includes:

• Medical coverage for up to 5 passengers for non-pre-existing conditions and accidents.
• Legal assistance in the event of a road accident in Canada.
• Compensation for luggage lost by the airline.
• Flight cancellation insurance.

To activate assistance during your Payless rental in Canada, contact Terrawind 24 hours a day, 7 days a week:

• Phone (toll-free or collect): +1 888 980 9992
• WhatsApp: +1 208 910 1001
• Email: [email protected]

Provide your full name, your Hola Car Rentals confirmation number, your location in Canada, and a brief description of the situation. This coverage does not replace CDW/LDW for vehicle damage or LIS/ALI/SLI for third-party liability during your Payless rental.

Yes, one-way rentals with Payless in Canada are possible, allowing you to pick up in one city and return the vehicle to a different location. However, a drop-off fee may apply depending on the route.

• The drop-off fee is route-specific and varies by the cities involved, the distance, the season, and the vehicle class.
• Same-city airport to downtown routes often carry no drop-off fee. Longer routes between different cities in Canada typically do incur a fee.
• Cross-border one-ways between Canada and the United States may be restricted or carry higher fees depending on Payless partner rules. Confirm this at booking.

During the Hola Car Rentals booking process, any applicable drop-off fee for your Payless one-way rental in Canada will appear on the rate details page under the section labeled as amounts due at the destination. It will not appear on the search results page.

Review your booking confirmation to verify the drop-off fee before pick-up. If the Payless counter in Canada charges a different amount than what your confirmation shows, keep all paperwork and contact Hola Car Rentals support after the rental. The No Extra Charges© guarantee may apply if the fee was not disclosed at booking.

The Highway 407 ETR in Ontario, Canada is a fully electronic, cashless toll highway spanning approximately 108 km across the Greater Toronto Area. It is the toll road most likely to affect Payless renters driving in the Ontario region of Canada.

• There are no cash booths. Cameras photograph license plates and the toll is billed electronically to the registered vehicle owner, which in a rental situation means the Payless rental company.
• The rental company then passes the charge to you, typically along with an administrative fee. A camera fee of approximately CAD 10.20 applies per trip when no transponder is present.
• A sample 25 km peak-period trip can cost approximately CAD 30 or more in total, including the per-km toll rate, a trip charge, and the camera fee.
• Toll rates on the 407 ETR in Canada vary by zone, time of day (peak versus off-peak), and direction of travel.

At the Payless counter in Canada, you may be offered a toll program that covers 407 ETR usage. Compare the daily program cost against your expected usage before enrolling. If you drive the 407 ETR without enrolling, expect the toll plus fees to appear on your credit card days or weeks after the rental ends, as toll agencies in Canada process invoices in batches.

Payless operates at select airports across Canada, and counter locations vary by airport. At major Canadian airports such as Toronto Pearson (YYZ), the rental car counters for brands including Payless are typically located either inside the terminal or at a consolidated rental car facility reached by shuttle or walkway.

• Check your booking confirmation for the specific Payless pick-up address or terminal instructions for your Canadian airport.
• At airports with a consolidated rental car center in Canada, follow signs for the rental car shuttle or bus from the arrivals level. Shuttles cycle regularly.
• At smaller Canadian airports, the Payless counter may be inside the terminal building. Follow car rental signage from the baggage claim area.
• If the Payless counter shares space with another brand in Canada, airport staff or courtesy phones near the rental area can direct you.

Payless counter hours in Canada can vary by location and may be affected by holidays. Confirm operating hours on your booking confirmation before travel. If you arrive outside counter hours, review the after-hours instructions provided in your confirmation. Rental companies in Canada will generally hold your booking for up to 24 hours from the original pick-up time if your flight is delayed.

Not always, but it depends on the language and alphabet of your driver's license. Visitors to Canada can generally drive with a valid foreign license at a Payless location, but an International Driving Permit (IDP) is mandatory if your license uses a non-Latin alphabet such as Arabic, Chinese, Japanese, or Cyrillic.

• If your license is in English or uses a Latin alphabet, an IDP is recommended but not strictly required for most Payless rentals in Canada.
• If your license is in a non-Latin script, you must carry both your original license and an IDP at the Payless counter in Canada. The IDP is a translation only and is not valid without the original license.
• Obtain your IDP in your home country before traveling to Canada. It cannot be issued to you once you are abroad.

In addition to your license, bring a physical major credit card in the main driver's name, your passport, and your booking confirmation to the Payless counter in Canada. All documents must be originals. Digital copies are not accepted.

If you are unsure whether your license qualifies for use in Canada without an IDP, obtain one before departure as a precaution. The Payless rental agreement and local provincial rules in Canada govern the final requirements at the counter.