Payless Car Hire
in Ontario

Hola Car Rentals is a premium partner of the leading car hire companies in Ontario, giving you exclusive access to our All Inclusive+ rate. This rate includes extra benefits that no other company can match:

• Full vehicle coverage with no excess (applies only to certain rates and itineraries)
• Toll cashback: get back up to 5% of your total booking value for tolls charged during your hire
• Premium travel medical assistance for up to 5 passengers in case of emergency, covering up to CAD 200,000 (pre-existing conditions excluded)
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All at no additional cost, ensuring a unique hire experience with complete protection and peace of mind during your trip in Ontario.

No. With Hola Car Rentals, all costs and charges for your booking in Ontario are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Ontario charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

The Payless counter at Toronto Pearson International Airport (YYZ) in Ontario is located off-airport at 33 Carlson Court, inside the Crowne Plaza Toronto APO Hotel, not inside the terminal building itself.

To reach the Payless pickup location, follow these steps after landing:

• Follow signs inside the terminal to Viscount Station via the Terminal Link train.
• Take the shuttle from Viscount Station to 33 Carlson Court at the Crowne Plaza Toronto APO Hotel.
• Present your booking confirmation and required documents at the Payless counter.

The Payless counter at this Ontario location operates Sunday through Saturday, 7:00 AM to 8:00 PM. No after-hours pickup is confirmed, so plan your arrival accordingly. If your flight lands outside those hours, contact the location directly before your trip to confirm options.

Yes, Payless and other hire companies in Ontario pass Highway 407 ETR toll charges on to renters, along with administrative fees, if you drive on that road.

The 407 ETR is Ontario's main toll highway, spanning 108 km across the Greater Toronto Area. It is fully cashless with no toll booths. Cameras photograph licence plates and bill the hire company, which then charges your credit card.

Key facts about 407 ETR tolls for Payless renters in Ontario:

• Tolls are distance-based and vary by zone, time of day, and day of week. A sample 25 km peak-period trip can cost approximately CAD 30.45 including a trip charge and camera charge.
• Weekend and holiday rates for light vehicles range from roughly 49.93 cents to 87.27 cents per km depending on the zone.
• If you drive the 407 ETR without enrolling in a toll programme, Payless will charge the toll amount plus an administrative fee to your card after the hire.
• GPS devices may route you onto the 407 ETR by default for speed, leading to unexpected charges.

Most other major Ontario highways such as the 401 and QEW are toll-free. Ontario has no congestion charges or emissions zones.

To pick up a Payless hire car in Ontario, you must present the following physical documents at the counter:

• A valid, original driver’s licence in the main driver’s name. If your licence is not in English and uses a non-Latin alphabet such as Arabic, Chinese, Japanese, or Cyrillic, an International Driving Permit (IDP) is mandatory alongside your original licence.
• A major credit card with the driver’s name printed on the physical card, used for the authorisation hold. Debit and prepaid cards are not accepted for the deposit.
• A valid passport or government-issued photo ID.
• Your booking confirmation or printed voucher.
• Round-trip flight or cruise tickets if you are visiting Ontario from abroad.

All documents must be physical originals. Digital copies are not accepted at the Payless counter in Ontario.

If your licence is in English or uses a Latin alphabet but is not issued by a Canadian or US authority, an IDP is recommended but not strictly mandatory. Obtain your IDP in your home country before travelling, as it cannot be issued abroad.

Yes, all bookings made through Hola Car Rentals include Tolls Cashback, which lets you recover up to 5% of your total booking value for tolls paid during your Payless hire in Ontario.

This benefit is especially useful in Ontario because the Highway 407 ETR, the main toll road in the Greater Toronto Area, is fully cashless and charges can add up quickly depending on your route and time of day.

To claim your Tolls Cashback after your Payless hire in Ontario:

• Email [email protected] within 30 days of returning the vehicle.
• Use the subject line: Tolls Cashback - Reservation [Your Confirmation Number].
• Attach your Hola Car Rentals booking confirmation, the signed hire agreement from Payless, and a receipt or invoice showing the toll charges paid.
• Include your full name, travel dates, and the last 4 digits of the card used for the booking.

Refunds are issued to your original payment method and typically process within 7 to 10 business days after approval. Late submissions received after 30 days are not accepted.

Yes, Payless applies a young driver surcharge in Ontario for renters between 21 and 24 years of age.

The surcharge is US$25.00 per hire day and applies to Economy, Compact, Intermediate, Standard, Full-Size cars, and Minivans. This fee is paid at the Payless counter in Ontario and is not included in your prepaid rate.

Additional points to keep in mind:

• Drivers must be at least 21 years old to hire from Payless in Ontario. Renters under 21 are generally not permitted.
• The young driver surcharge applies to the main driver and any additional driver who is also under 25.
• For additional drivers added to a Payless hire in Ontario, the additional driver must also be at least 25 years old to avoid the surcharge, per Payless policy.

If you are 25 or older, no age-related surcharge applies. Always confirm the current surcharge amount with the Payless counter in Ontario at the time of pickup, as rates can change.

Payless hires in Ontario, particularly at Toronto Pearson International Airport (YYZ), are subject to several local fees and taxes on top of the base hire rate. These can significantly increase the final amount due at the counter.

Common fees reported for Payless hires at Ontario airport locations include:

• Airport Maintenance Fee (AMF): approximately 14.5% of the hire subtotal.
• Vehicle Licensing and Administration Tax Recovery (VLATR): approximately CAD 5.95 per day.
• Municipal Tax Fee Collection (MTFC): approximately CAD 0.80 per day.
• Energy Recovery Fee: approximately CAD 1.00 per day.
• Ontario Harmonised Sales Tax (HST): 13% applied to the hire total.

These charges are standard for Ontario airport hires and are not unique to Payless. However, the final bill can differ substantially from the quoted base rate. Review your booking confirmation carefully to understand which fees are listed as included and which are due at the Payless counter in Ontario. If a fee appears at the counter that was not disclosed in your confirmation, document it and contact support after your hire.

When you pick up your Payless hire in Ontario, the counter agent will place a temporary authorisation hold on your credit card. This is not a charge but reduces your available credit until it is released after you return the vehicle.

For Ontario hires, typical credit card holds are approximately CAD 300 to CAD 500 for standard vehicles, though some Payless locations may require up to CAD 750 depending on the vehicle class and location policies.

Important requirements for the deposit at the Payless counter in Ontario:

• You must present a physical, major credit card with the driver’s name printed on the card. Virtual cards, digital wallets, debit cards, and prepaid cards are not accepted.
• The card must be in the main driver’s name and have sufficient available credit to cover the hold plus any expected charges.
• Even if you prepaid your Payless booking online, a physical credit card is still required at pickup for the deposit.

After you return the vehicle, the hold is released. Your bank controls how quickly it appears back on your available credit, which can take up to 15 business days. Bring a backup credit card in case your primary card is declined.

Yes, when you hire from Payless in Ontario, basic third-party liability cover is included by default because Canadian provincial law requires every hire vehicle to carry third-party liability insurance.

This statutory liability follows the vehicle and is included when you book a Payless hire in Ontario through Hola Car Rentals. However, the default cover may only meet the provincial minimum, which may not be sufficient for all situations.

Here is what you should know about liability cover for your Payless hire in Ontario:

• The statutory minimum liability is included automatically with any Payless hire in Ontario.
• You can purchase supplementary liability insurance (LIS/ALI/SLI) for higher coverage limits, which is available as an add-on at the Payless counter in Ontario or through your booking.
• Third-party liability covers bodily injury and property damage you cause to others while driving. It does not cover damage to the Payless hire vehicle itself, which requires CDW/LDW.
• Only drivers named on the hire agreement are covered. Adding all drivers at the Payless counter in Ontario is essential.

Review your booking confirmation to confirm what liability cover is included in your specific rate before pickup.

Yes, most bookings made through Hola Car Rentals include Travel Assistance provided by Terrawind Global Protection, which can help in situations such as a medical emergency or accident during your Payless hire in Ontario.

This benefit is particularly relevant if you are driving on Ontario highways such as the 400-series or the 407 ETR corridor and encounter an emergency far from a major city.

Travel Assistance typically covers:

• Medical cover for up to 5 passengers for non-pre-existing illnesses and accidents.
• Legal assistance in the event of an accident.
• Compensation for luggage lost by the airline.
• Flight cancellation insurance.

Important limitation: Travel Assistance through Hola Car Rentals does not apply to Canadian or US residents. This benefit is available only to travellers visiting Ontario from outside North America.

If you need assistance during your Payless hire in Ontario, contact Terrawind 24 hours a day:

• Phone: +1 888 980 9992 (toll-free or collect)
• WhatsApp: +1 208 910 1001
• Email: [email protected]

Have your Hola Car Rentals confirmation number ready when you call.

Yes, you can add an additional driver to your Payless hire in Ontario, but a fee applies unless your booking confirmation explicitly states that an additional driver is included at no charge.

For Payless hires in Ontario, the additional driver fee is US$13.00 per hire day, with a maximum charge of US$65.00 plus applicable taxes. This fee is paid at the Payless counter in Ontario at the time of pickup.

Requirements for adding an additional driver to a Payless hire in Ontario:

• The additional driver must be physically present at the Payless counter in Ontario at pickup.
• They must present a valid driver’s licence and any required IDP if their licence is not in English or uses a non-Latin alphabet.
• For Payless in Ontario, the additional driver must be at least 25 years old to avoid a young driver surcharge.
• Both the main driver and the additional driver must sign the hire agreement.

Only drivers listed on the hire agreement are covered by the vehicle's protections such as CDW/LDW. Never allow an unlisted person to drive your Payless hire in Ontario, as coverage may be voided.

Payless hires in Ontario follow a Full-to-Full fuel policy. You receive the vehicle with a full tank and must return it full to avoid fuel charges.

Steps to follow for the fuel policy during your Payless hire in Ontario:

• At pickup, check the fuel gauge with the Payless agent and confirm the starting level is recorded on the hire agreement.
• Take a photo of the dashboard showing the odometer and fuel gauge at the start of the hire.
• Refuel within approximately 15 km of the return location, whether that is 33 Carlson Court in Toronto or the Kanata location, so the gauge does not drop before you arrive.
• Keep your final fuel receipt showing the date, time, and station address.
• For after-hours returns, leave the receipt in the key envelope and keep a photo of the full gauge.

If you return the Payless vehicle in Ontario below the recorded starting level, you may be charged for the fuel shortfall at the hire company's refuelling rate, which is typically higher than pump prices, plus a refuelling service fee. Returning the tank full is always the most cost-effective option.

Possibly, but cross-border travel with a Payless hire in Ontario requires prior approval and is not guaranteed.

Some Payless locations in Ontario permit entry into the United States with manager approval and depending on the vehicle selected. This is not a standard policy and stricter no-cross-border rules may apply at certain locations or for certain vehicle classes.

Before attempting to drive your Payless hire from Ontario into the United States:

• Contact the Payless location in Ontario directly before your pickup date to request written authorisation for cross-border travel.
• Confirm which vehicles are eligible for cross-border use, as not all fleet categories may be permitted.
• Understand that driving across the border without authorisation may void your CDW/LDW and liability cover, leaving you fully responsible for any damage or incidents.
• Check whether a one-way or drop-off fee applies if you plan to return the vehicle at a US location rather than back in Ontario.

Cross-border travel rules vary by hire company and location. Always get written confirmation from the Payless counter in Ontario before crossing any international border with your hire vehicle.

Payless operates two confirmed locations in Ontario, each with different counter hours.

Toronto Pearson International Airport (YYZ), Ontario:

• Open Sunday through Saturday, 7:00 AM to 8:00 PM.
• Located off-airport at 33 Carlson Court, Crowne Plaza Toronto APO Hotel. Access is via the Terminal Link train to Viscount Station, then a shuttle to the hotel.
• No confirmed after-hours pickup or return service is available at this Payless Ontario location.

Kanata (Capital Dodge), near Ottawa, Ontario:

• Open Monday through Friday, 7:00 AM to 5:00 PM.
• Open Saturday, 8:00 AM to 12:00 PM (noon).
• Closed Sunday.
• Address: 2500 Palladium Drive, Unit 1200, Kanata, Ontario.

If your flight or travel schedule means you will arrive outside these hours at either Payless location in Ontario, contact the location in advance to confirm whether any after-hours arrangements can be made. Payless will generally hold your reservation for up to 24 hours from the original pickup time if you are delayed.