Payless Car Hire
in Toronto

Hola Car Rentals is a premium partner of the leading car hire companies in Toronto, giving you exclusive access to our All Inclusive+ rate. This rate includes extra benefits that no other company can match:

• Full vehicle coverage with no excess (applies only to certain rates and itineraries)
• Toll cashback: get back up to 5% of your total booking value for tolls charged during your hire
• Premium travel medical assistance for up to 5 passengers in case of emergency, covering up to CAD 200,000 (pre-existing conditions excluded)
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All at no additional cost, ensuring a unique hire experience with complete protection and peace of mind during your trip in Toronto.

No. With Hola Car Rentals, all costs and charges for your booking in Toronto are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Toronto charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

The Payless counter at Toronto Pearson International Airport (YYZ) is located at the Car Rental Centre at Viscount Station, next to the ALT Hotel. This is an off-terminal facility shared by multiple hire brands, and Payless is part of the Avis Budget Group family.

To reach the Payless counter from either terminal, take the LINK Train, which is free and operates 24 hours a day, 7 days a week, every 4 to 8 minutes:

• From Terminal 1: after collecting your luggage, follow signs for the LINK Train and board towards Viscount Station. The journey takes approximately 5 minutes.
• From Terminal 3: follow signs for the LINK Train after baggage claim and take it to Viscount Station.

Total door-to-counter time is roughly 10 to 15 minutes. Once at Viscount Station, walk to the Car Rental Centre and look for the Payless desk. Bring your booking confirmation, a physical major credit card in the main driver’s name, and your valid driver’s licence.

The Payless counter serving Toronto Pearson International Airport (YYZ) operates from 7:00 AM to 8:00 PM daily. There is no confirmed after-hours collection or return service at this Toronto location.

The LINK Train connecting the terminals to the Car Rental Centre at Viscount Station runs 24 hours a day, so reaching the counter is straightforward during operating hours. However, if your flight arrives outside the Payless service window, you will not be able to collect your vehicle until the counter reopens.

A few points to bear in mind:

• Hire companies will generally hold your booking for up to 24 hours if your arrival is delayed.
• If a flight delay pushes your arrival past the counter closing time, contact support as soon as possible to explore options.
• Always check your booking confirmation for the most current hours, as schedules can change on public holidays.

Planning your Toronto arrival with the Payless operating hours in mind will help you avoid any disruption at collection.

When collecting your Payless hire car in Toronto, you must present the following physical documents at the counter:

• A valid, original driver’s licence in the main driver’s name. Digital copies are not accepted.
• A physical major credit card with the driver’s name printed on it, used for the authorisation hold.
• A passport or valid government-issued photo ID.
• Your booking confirmation or printed voucher.
• Round-trip flight or cruise tickets if you are visiting from abroad.

If your driver’s licence is not in English and does not use a Latin alphabet (for example, Arabic, Chinese, Japanese, or Cyrillic script), an International Driving Permit (IDP) is mandatory. For licences in English or using a Latin alphabet, an IDP is recommended but not strictly required at the Payless Toronto counter.

The IDP is a translation document only and must always be carried alongside your original licence. It cannot be used as a standalone document. Obtain your IDP in your home country before travelling to Toronto, as it cannot be issued abroad.

Debit cards and prepaid cards are not accepted for the security deposit at the Payless counter.

The main toll road affecting Payless renters driving around Toronto is Highway 407 ETR, a privately operated, fully electronic highway spanning 108 km across the Greater Toronto Area. There are no cash booths on the 407 ETR; all billing is done by licence plate photography.

Key facts about tolls for your Toronto hire:

• Highways 400, 401, and the QEW are toll-free, so many routes around Toronto do not involve any toll charges.
• If you drive on the 407 ETR, the toll is billed to the hire company by plate scan, and the company then charges your credit card for the toll amount plus administrative fees.
• Toll costs on the 407 ETR are distance-based and vary by time of day and zone. A typical 25 km peak-period trip can cost approximately CAD 30 or more when toll, trip charge, and camera fees are combined.
• Your GPS may default to the 407 ETR for speed, so check your route settings before driving.

At the Payless counter in Toronto, you may be offered a toll programme. Review the daily rate and any caps carefully before accepting, as enrolment can trigger charges across your entire hire period even if you only use the toll road once.

Ontario has no congestion charges or emissions zones similar to London's ULEZ.

Yes, a physical major credit card in the main driver’s name is required to hire from Payless in Toronto. The card must have the driver’s name printed on it and must be presented in person at the counter.

The credit card is used to place a temporary authorisation hold, not a charge, on your available credit. For Toronto hires, typical holds range from approximately CAD 300 to CAD 750 depending on the vehicle class and location. This hold reduces your available credit until your bank releases it after the hire ends, which can take up to 15 working days.

Important points to bear in mind:

• Debit cards and prepaid cards are not accepted for the deposit at the Payless Toronto counter.
• Digital wallets and virtual card numbers are also not accepted; you must present the physical card.
• Even if you prepaid your booking online, you still need to show a physical credit card at collection.
• Bring a backup credit card in your name in case your primary card is declined.
• Notify your bank of your travel to Toronto to prevent fraud blocks on the authorisation.

Yes, all bookings made through Hola Car Rentals, including Payless hires in Toronto, include Tolls Cashback, which lets you recover up to 5% of your total booking value for tolls paid during your hire.

This benefit is especially relevant in Toronto because the 407 ETR toll highway runs across the Greater Toronto Area and charges are billed electronically by licence plate scan. If you drive on the 407 ETR or any other toll road during your Payless hire, you can submit a claim after returning the vehicle.

How to claim your Toronto toll cashback:

• Email [email protected] within 30 days of returning your Payless vehicle.
• Use the subject line: Tolls Cashback, followed by your reservation number.
• Attach your Hola Car Rentals confirmation, the signed hire agreement, and a receipt or invoice showing the toll charges paid.

The refund is issued to the same payment method used for your booking and typically processes within 7 to 10 working days after approval. Late submissions received after 30 days are not accepted. This benefit does not mean tolls are included in your rate; you still pay them normally and claim reimbursement afterwards.

When collecting your Payless hire in Toronto, the counter will place a temporary authorisation hold on your credit card. For Canadian locations, this hold is typically between CAD 300 and CAD 500, though some Toronto area locations may require a minimum authorisation of approximately CAD 750.

This is not a charge; it is a temporary hold that reduces your available credit until the hire is concluded and your bank releases it. Release timing is controlled by your bank and can take up to 15 working days after you return the vehicle.

A few points to prepare before arriving at the Payless Toronto counter:

• Ensure your credit card has enough available credit to cover the hold plus any expected charges.
• Only a physical major credit card in the main driver’s name with the name printed on the card is accepted. Debit and prepaid cards are not accepted.
• Bring a backup credit card in case your primary card is declined.
• Set a travel notice with your bank before arriving in Toronto to avoid fraud blocks on the authorisation.

The exact hold amount is set by the Payless desk and may vary by vehicle class, season, or specific location policy.

Yes, you can add an additional driver to your Payless hire in Toronto, but the additional driver must be present at the counter at collection with their own valid driver’s licence.

If your booking does not include a free additional driver, Payless charges CAD 13 per hire day plus applicable taxes, with a maximum charge of CAD 65 plus taxes for the hire period. Check your booking confirmation to see whether an additional driver is already included in your rate.

Requirements for adding a driver at the Payless Toronto counter:

• The additional driver must be physically present at collection to show their licence and sign the hire agreement.
• For Payless, the additional driver must be at least 25 years old at the time of collection.
• If the additional driver’s licence is not in English or does not use a Latin alphabet, an International Driving Permit is required alongside the original licence.
• Both the main driver and the additional driver must sign the hire agreement before leaving the Toronto counter.

Only drivers listed on the hire agreement are covered by protections such as CDW and liability cover. Anyone who drives the vehicle without being named on the contract may void those protections.

When hiring from Payless in Toronto, the insurance and cover included in your booking depends on the rate plan you selected. It is important to review your booking confirmation carefully before arriving at the Toronto counter.

Key coverages to understand:

• Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW): reduces your financial liability for damage to the Payless hire vehicle. A deductible may apply unless your confirmation explicitly states zero deductible.
• Third-Party Liability: Canadian provincial law requires every vehicle to carry third-party liability cover, so this statutory minimum is included by default when you hire in Toronto. You can purchase higher supplementary limits at the counter if desired.
• CDW and LDW do not cover damage you cause to other people or their property; that is handled by liability cover.

CDW and LDW do not cover tyres, the undercarriage, the roof, keys, or personal belongings. Personal accident insurance and personal effects cover are separate optional extras available at the Payless Toronto counter.

Always review the hire agreement at the Toronto counter to confirm which coverages are active and what deductibles apply before driving away.

Payless hires in Toronto follow a Full-to-Full fuel policy. You receive the vehicle with a full tank and must return it full to avoid additional charges.

Steps to follow for a smooth fuel return in Toronto:

• At collection, check the fuel gauge with the Payless agent and confirm the starting level is recorded on the hire agreement. Take a photo of the dashboard showing the gauge and odometer.
• During your Toronto hire, use the correct fuel type as shown in the vehicle documentation.
• Before returning the car, refuel within approximately 10 miles or 15 km of the return location at Viscount Station to ensure the gauge does not drop below full before you arrive.
• Keep your final fuel receipt showing the date, time, and station address as proof of a full tank.

If you return the Payless vehicle below the recorded starting level, you may be charged for the fuel shortfall at the hire company’s refuelling rate, which is typically higher than pump prices, plus a refuelling service fee. Returning the car full is always the most cost-effective option for your Toronto hire.

Yes, it is sometimes possible to collect your Payless hire in Toronto earlier than the scheduled time, but early collection is subject to vehicle availability at the counter on the day of your arrival.

A few points to bear in mind:

• Early collection is not guaranteed. The Payless Toronto counter may not have your reserved vehicle class ready before your scheduled time.
• Changing your collection time before arriving may reprice your hire, as rates are calculated based on the original pickup and return times.
• If you arrive early and a vehicle is available, the counter agent can process your hire, but confirm whether any re-pricing applies before signing the agreement.
• The Payless counter at Toronto Pearson Airport operates from 7:00 AM to 8:00 PM daily, so any early collection must fall within those hours.

If you know in advance that you will arrive significantly earlier than your booking time, it is best to modify your reservation before travelling to Toronto rather than relying on counter availability on the day.

Most Hola Car Rentals bookings, including Payless hires in Toronto, include travel assistance provided by Terrawind Global Protection. However, this benefit does not apply to Canadian or US residents; it is available only to travellers visiting Toronto from outside North America.

If you qualify, the travel assistance coverage typically includes:

• Travel insurance with medical cover for up to 5 passengers.
• Legal assistance in the event of a road accident during your Toronto hire.
• Compensation for luggage lost by the airline.
• Flight cancellation insurance.

This cover is separate from the hire vehicle's CDW or liability insurance. It does not cover damage to the Payless vehicle or third-party property damage.

If you need assistance during your Toronto hire, for example after a breakdown on the 407 ETR or another Ontario highway, contact Terrawind 24 hours a day:

• Phone: +1 888 980 9992 (toll-free)
• WhatsApp: +1 208 910 1001
• Email: [email protected]

Have your Hola Car Rentals confirmation number ready when you call. Check your booking confirmation for the exact terms and coverage limits that apply to your Toronto reservation.

Yes, one-way hires with Payless in Toronto are possible in many cases, but a drop-off fee may apply depending on your return location, the distance involved, and the vehicle class you select.

How one-way hires work for Toronto Payless bookings:

• If you collect in Toronto and return to another city or airport in Canada, a drop-off fee is typically charged. The amount varies by route, season, and vehicle class.
• The drop-off fee is shown during the booking process under the charges section payable at the destination. It is not included in the prepaid rate and cannot be covered by No Extra Charges© Coverage unless it was not disclosed at booking.
• Cross-border one-way hires, for example collecting in Toronto and returning in the United States, may be restricted or subject to higher fees. Confirm cross-border permissions with the Payless Toronto counter before crossing the border.
• Changing your return location after booking may reprice the entire hire and recalculate the drop-off fee.

Always review the drop-off fee details on your booking confirmation before arriving at the Toronto Payless counter, and verify the terms of any cross-border travel in the hire agreement you sign at collection.