Payless Car Rental
in Toronto

Hola Car Rentals is a premium partner of the leading car rental companies in Toronto, including Payless, giving you exclusive access to our All Inclusive+ rate. This rate includes extra benefits that no other company can match:

• Full vehicle coverage with no deductible (applies only for certain rates and itineraries)
• Toll cashback: get back up to 5% of your total booking value for tolls charged during your rental
• Premium travel medical assistance for up to 5 passengers in case of emergency, covering up to CAD 200,000 (pre-existing conditions excluded)
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All at no additional cost, ensuring a unique Payless rental experience with complete protection and peace of mind during your trip in Toronto.

No. With Hola Car Rentals, all costs and charges for your Payless booking in Toronto are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the Payless counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the Payless counter in Toronto charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with Payless to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

The Payless counter at Toronto Pearson International Airport (YYZ) is located at the Car Rental Center at Viscount Station, next to the ALT Hotel. This is an off-terminal facility shared by multiple rental brands, and Payless is part of the Avis Budget Group family.

To reach the Payless counter from either terminal, take the LINK Train, which is free and runs 24 hours a day, 7 days a week, every 4 to 8 minutes:

• From Terminal 1: after collecting your luggage, follow signs for the LINK Train and board toward Viscount Station. The ride takes approximately 5 minutes.
• From Terminal 3: follow signs for the LINK Train after baggage claim and take it to Viscount Station.

Total door-to-counter time is roughly 10 to 15 minutes. Once at Viscount Station, walk to the Car Rental Center and look for the Payless desk. Bring your booking confirmation, a physical major credit card in the main driver's name, and your valid driver's license.

The Payless counter serving Toronto Pearson International Airport (YYZ) operates from 7:00 AM to 8:00 PM daily. There is no confirmed after-hours pickup or return service at this Toronto location.

The LINK Train that connects the terminals to the Car Rental Center at Viscount Station runs 24 hours a day, so reaching the counter is straightforward during operating hours. However, if your flight arrives outside the Payless service window, you will not be able to pick up your vehicle until the counter reopens.

A few things to keep in mind:

• Rental companies will generally hold your booking for up to 24 hours if your arrival is delayed.
• If a flight delay pushes your arrival past the counter closing time, contact support as soon as possible to explore options.
• Always check your booking confirmation for the most current hours, as schedules can change on holidays.

Planning your Toronto arrival with the Payless operating window in mind will help you avoid any disruption at pickup.

When collecting your Payless rental car in Toronto, you must present the following physical documents at the counter:

• A valid, original driver's license in the main driver's name. Digital copies are not accepted.
• A physical major credit card with the driver's name printed on the card, used for the security deposit hold.
• A passport or valid government-issued photo ID.
• Your booking confirmation or printed voucher.
• Round-trip flight or cruise tickets if you are visiting from abroad.

If your driver's license is not in English and does not use a Latin alphabet (for example, Arabic, Chinese, Japanese, or Cyrillic script), an International Driving Permit (IDP) is mandatory. For licenses in English or using a Latin alphabet, an IDP is recommended but not strictly required at the Payless Toronto counter.

The IDP is a translation document only and must always be carried alongside your original license. It cannot be used as a standalone document. Obtain your IDP in your home country before traveling to Toronto, as it cannot be issued abroad.

Debit cards and prepaid cards are not accepted for the security deposit at the Payless counter.

The main toll road affecting Payless renters driving around Toronto is Highway 407 ETR, a privately operated, fully electronic highway spanning 108 km across the Greater Toronto Area. There are no cash booths on the 407 ETR; all billing is done by license plate photography.

Key facts about tolls for your Toronto rental:

• Highways 400, 401, and the QEW are toll-free, so many routes around Toronto do not involve any toll charges.
• If you drive on the 407 ETR, the toll is billed to the rental company by plate scan, and the company then charges your credit card for the toll amount plus administrative fees.
• Toll costs on the 407 ETR are distance-based and vary by time of day and zone. A sample 25 km peak-period trip can cost approximately CAD 30 or more when toll, trip charge, and camera fees are combined.
• Your GPS may default to the 407 ETR for speed, so check your route settings before driving.

At the Payless counter in Toronto, you may be offered a toll program. Review the daily rate and any caps carefully before accepting, as enrolling can trigger charges across your entire rental period even if you only use the toll road once.

Ontario has no congestion charges or emissions zones similar to London's ULEZ.

Yes, a physical major credit card in the main driver's name is required to rent from Payless in Toronto. The card must have the driver's name printed on it and must be presented in person at the counter.

The credit card is used to place a temporary security hold, not a charge, on your available credit. For Toronto rentals, typical holds range from approximately CAD 300 to CAD 750 depending on the vehicle class and location. This hold reduces your available credit until your bank releases it after the rental ends, which can take up to 15 business days.

Important points to keep in mind:

• Debit cards and prepaid cards are not accepted for the deposit at the Payless Toronto counter.
• Digital wallets and virtual card numbers are also not accepted; you must present the physical card.
• Even if you prepaid your booking online, you still need to show a physical credit card at pickup.
• Bring a backup credit card in your name in case your primary card is declined.
• Notify your bank of your travel to Toronto to prevent fraud blocks on the authorization.

Yes, all bookings made through Hola Car Rentals, including Payless rentals in Toronto, include Tolls Cashback, which lets you recover up to 5% of your total booking value for tolls paid during your rental.

This benefit is especially relevant in Toronto because the 407 ETR toll highway runs across the Greater Toronto Area and charges are billed electronically by plate scan. If you drive on the 407 ETR or any other toll road during your Payless rental, you can submit a claim after returning the vehicle.

How to claim your Toronto toll cashback:

• Email [email protected] within 30 days of returning your Payless vehicle.
• Use the subject line: Tolls Cashback, followed by your reservation number.
• Attach your Hola Car Rentals confirmation, the signed rental agreement, and a receipt or invoice showing the toll charges paid.

The refund is issued to the same payment method used for your booking and typically processes within 7 to 10 business days after approval. Late submissions received after 30 days are not accepted. This benefit does not mean tolls are included in your rate; you still pay them normally and claim reimbursement afterward.

When picking up your Payless rental car in Toronto, the counter will place a temporary authorization hold on your credit card. For Canadian locations, this hold is typically between CAD 300 and CAD 500, though some Toronto area locations may require a minimum authorization of approximately CAD 750.

This is not a charge; it is a temporary hold that reduces your available credit until the rental is closed and your bank releases it. Release timing is controlled by your bank and can take up to 15 business days after you return the vehicle.

A few things to prepare before arriving at the Payless Toronto counter:

• Ensure your credit card has enough available credit to cover the hold plus any expected charges.
• Only a physical major credit card in the main driver's name with the name printed on the card is accepted. Debit and prepaid cards are not accepted.
• Bring a backup credit card in case your primary card is declined.
• Set a travel notice with your bank before arriving in Toronto to avoid fraud blocks on the authorization.

The exact hold amount is set by the Payless desk and may vary by vehicle class, season, or specific location policy.

Yes, you can add an additional driver to your Payless rental in Toronto, but the additional driver must be present at the counter at pickup with their own valid driver's license.

If your booking does not include a free additional driver, Payless charges CAD 13 per rental day plus applicable taxes, with a maximum charge of CAD 65 plus taxes for the rental period. Check your booking confirmation to see whether an additional driver is already included in your rate.

Requirements for adding a driver at the Payless Toronto counter:

• The additional driver must be physically present at pickup to show their license and sign the rental agreement.
• For Payless, the additional driver must be at least 25 years old at the time of pickup.
• If the additional driver's license is not in English or does not use a Latin alphabet, an International Driving Permit is required alongside the original license.
• Both the main driver and the additional driver must sign the rental agreement before leaving the Toronto counter.

Only drivers listed on the rental agreement are covered by protections such as CDW and liability coverage. Anyone who drives the vehicle without being named on the contract may void those protections.

When renting from Payless in Toronto, the insurance and coverage included in your booking depends on the rate plan you selected. It is important to review your booking confirmation carefully before arriving at the Toronto counter.

Key coverages to understand:

• Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW): reduces your financial liability for damage to the Payless rental vehicle. A deductible may apply unless your confirmation explicitly states zero deductible.
• Third-Party Liability: Canadian provincial law requires every vehicle to carry third-party liability coverage, so this statutory minimum is included by default when you rent in Toronto. You can purchase higher supplemental limits at the counter if desired.
• CDW and LDW do not cover damage you cause to other people or their property; that is handled by liability coverage.

CDW and LDW do not cover tires, the undercarriage, the roof, keys, or personal belongings. Personal accident insurance and personal effects coverage are separate optional add-ons available at the Payless Toronto counter.

Always review the rental agreement at the Toronto counter to confirm which coverages are active and what deductibles apply before driving away.

Payless rentals in Toronto follow a Full-to-Full fuel policy. You receive the vehicle with a full tank and must return it full to avoid additional charges.

Steps to follow for a smooth fuel return in Toronto:

• At pickup, check the fuel gauge with the Payless agent and confirm the starting level is recorded on the rental agreement. Take a photo of the dashboard showing the gauge and odometer.
• During your Toronto rental, use the correct fuel type as shown in the vehicle documentation.
• Before returning the car, refuel within approximately 10 miles or 15 km of the return location at Viscount Station to ensure the gauge does not drop below full before you arrive.
• Keep your final fuel receipt showing the date, time, and station address as proof of a full tank.

If you return the Payless vehicle below the recorded starting level, you may be charged for the fuel shortfall at the rental company's refueling rate, which is typically higher than pump prices, plus a refueling service fee. Returning the car full is always the most cost-effective option for your Toronto rental.

Yes, it is sometimes possible to pick up your Payless rental in Toronto earlier than the scheduled time, but early pickup is subject to vehicle availability at the counter on the day of your arrival.

A few important points to keep in mind:

• Early pickup is not guaranteed. The Payless Toronto counter may not have your reserved vehicle class ready before your scheduled time.
• Changing your pickup time before arriving may reprice your rental, as rates are calculated based on the original pickup and return times.
• If you arrive early and a vehicle is available, the counter agent can process your rental, but confirm whether any repricing applies before signing the agreement.
• The Payless counter at Toronto Pearson Airport operates from 7:00 AM to 8:00 PM daily, so any early pickup must fall within those hours.

If you know in advance that you will arrive significantly earlier than your booking time, it is best to modify your reservation before traveling to Toronto rather than relying on counter availability on the day.

Most Hola Car Rentals bookings, including Payless rentals in Toronto, include travel assistance provided by Terrawind Global Protection. However, this benefit does not apply to Canadian or US residents; it is available only to travelers visiting Toronto from outside North America.

If you qualify, the travel assistance coverage typically includes:

• Travel insurance with medical coverage for up to 5 passengers.
• Legal assistance in the event of a road accident during your Toronto rental.
• Compensation for luggage lost by the airline.
• Flight cancellation insurance.

This coverage is separate from the rental vehicle's CDW or liability insurance. It does not cover damage to the Payless vehicle or third-party property damage.

If you need assistance during your Toronto rental, for example after a breakdown on the 407 ETR or another Ontario highway, contact Terrawind 24 hours a day:

• Phone: +1 888 980 9992 (toll-free)
• WhatsApp: +1 208 910 1001
• Email: [email protected]

Have your Hola Car Rentals confirmation number ready when you call. Check your booking confirmation for the exact terms and coverage limits that apply to your Toronto reservation.

Yes, one-way rentals with Payless in Toronto are possible in many cases, but a drop-off fee may apply depending on your return location, the distance involved, and the vehicle class you select.

How one-way rentals work for Toronto Payless bookings:

• If you pick up in Toronto and return to another city or airport in Canada, a drop-off fee is typically charged. The amount varies by route, season, and vehicle class.
• The drop-off fee is shown during the booking process under the section labeled as charges due at the destination. It is not included in the prepaid rate and cannot be covered by No Extra Charges© Coverage unless it was not disclosed at booking.
• Cross-border one-way rentals, for example picking up in Toronto and returning in the United States, may be restricted or subject to higher fees. Confirm cross-border permissions with the Payless Toronto counter before driving across the border.
• Changing your return location after booking may reprice the entire rental and recalculate the drop-off fee.

Always review the drop-off fee details on your booking confirmation before arriving at the Toronto Payless counter, and verify the terms of any cross-border travel in the rental agreement you sign at pickup.