Payless Car Hire
in Ottawa

Hola Car Rentals is a premium partner of the leading car hire companies in Ottawa, giving you exclusive access to our All Inclusive+ rate. This rate includes extra benefits that no other company can match:

• Full vehicle coverage with no excess (applies only to certain rates and itineraries)
• Toll cashback: get back up to 5% of your total booking value for tolls charged during your hire
• Premium travel medical assistance for up to 5 passengers in case of emergency, covering up to CAD 200,000 (pre-existing conditions excluded)
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All at no additional cost, ensuring a unique hire experience with complete protection and peace of mind during your trip in Ottawa.

No. With Hola Car Rentals, all costs and charges for your booking in Ottawa are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Ottawa charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

Payless does not have a counter inside Ottawa International Airport (YOW). The pickup location is an off-site facility in Kanata, a suburb west of Ottawa, at 2500 Palladium Dr, Unit 1200, Kanata, ON, K2V 1E2.

To reach the Payless facility from Ottawa airport, you take a shuttle from the designated shuttle stop at YOW to the Kanata location. Because this is an off-airport facility rather than a consolidated hire centre inside the terminal, you should allow extra time compared to on-airport counters. A total of 45 to 90 minutes from landing to driving away is a realistic estimate when accounting for baggage claim, customs, and the shuttle ride to the Kanata site.

There is no Payless counter in downtown Ottawa, so if you are arriving by other means, you will need to make your own way to the Kanata address.

The Payless hire facility in Ottawa operates at 2500 Palladium Dr, Unit 1200, Kanata, ON, K2V 1E2, with the following hours:

• Monday to Friday: 7:00 AM to 5:00 PM
• Saturday: 8:00 AM to 12:00 PM
• Sunday: hours are not confirmed; contact Payless directly before booking a Sunday pickup

These hours are more limited than many airport counters, so if your flight into Ottawa lands in the afternoon or evening, you may arrive after the Payless counter has closed. Plan your arrival time carefully and check your booking confirmation for any after-hours instructions. If your flight is delayed by less than 24 hours from your original pickup time, Payless will generally hold your reservation, but you must still arrive during operating hours to complete the hire.

To collect your Payless hire in Ottawa, you must bring the following physical documents to the counter:

• Your original, unexpired driver’s licence in the main driver’s name
• A major credit card with the driver’s name printed on the card, in the main driver’s name, for the authorisation hold
• Your passport or valid government photo ID
• Your booking confirmation or printed voucher
• Round-trip flight or travel tickets (required for visitors from abroad)

If your driver’s licence is not in English and does not use a Latin alphabet (for example, Arabic, Chinese, Japanese, or Cyrillic script), an International Driving Permit (IDP) is mandatory alongside your original licence. For licences in English or a Latin alphabet, an IDP is recommended but not strictly required. Obtain your IDP in your home country before travelling, as it cannot be issued abroad.

All documents must be physical originals. Digital copies shown on a phone or tablet are not accepted at the Ottawa Payless counter.

Yes, all bookings made through Hola Car Rentals include Tolls Cashback, which applies to your Payless hire in Ottawa and any toll roads you use during your trip.

While Ottawa itself does not have local toll roads, driving into the Greater Toronto Area means you may encounter Highway 407 ETR, a fully cashless toll highway where charges are billed by plate photography. Tolls Cashback lets you recover up to 5% of your total Hola Car Rentals booking value for tolls paid during the hire period.

To claim your cashback after returning your Payless vehicle in Ottawa:

• Email [email protected] within 30 days of vehicle return
• Use the subject line: Tolls Cashback - Reservation [Your Confirmation Number]
• Attach your Hola Car Rentals confirmation, the signed hire agreement, and a toll receipt or itemised invoice showing charges paid

Refunds are issued to the original payment method and typically process within 7 to 10 working days after approval. Late submissions received after 30 days are not accepted.

Ottawa itself does not have toll roads, so day-to-day driving around the city in your Payless hire will not generate toll charges. The main highways serving Ottawa, including Highway 417 (the Queensway) and Highway 174, are toll-free.

However, if you drive west towards Toronto, you may encounter Highway 407 ETR, a privately operated, fully cashless toll highway spanning 108 km across the Greater Toronto Area. There are no cash booths on the 407 ETR. Tolls are collected by photographing the licence plate of your Payless hire car, and the charges are then billed to the hire company, which passes them on to you along with administrative fees.

Typical costs on the 407 ETR for a 25 km peak-period trip can reach approximately CAD 30 or more once the base toll, trip charge, and camera charge are combined. If you use the 407 ETR, your hire agreement will detail how toll charges and any processing fees are applied. To recover some of these costs, submit a Tolls Cashback claim through Hola Car Rentals within 30 days of returning your Ottawa Payless vehicle.

You must present a physical, major credit card with the driver’s name printed on the card at the Payless counter in Ottawa. Debit cards, prepaid cards, and virtual or digital-wallet cards are not accepted for the authorisation hold.

In Canada, the typical security deposit hold for a standard vehicle is approximately CAD 300 to CAD 500, though some Ottawa-area locations may authorise up to CAD 750. The hold temporarily reduces your available credit until it is released after you return the vehicle. Your bank controls how quickly the hold disappears, and it can take up to 15 working days to clear.

• Bring a backup credit card in your own name in case your primary card is declined
• Notify your bank of your travel plans to prevent fraud blocks on an in-person authorisation in Canada
• Even if you prepaid your Payless booking online, a physical credit card is still required at the Ottawa counter for the deposit

Payless hires in Ottawa follow a Full-to-Full fuel policy by default. You receive the vehicle with a full tank and must return it full to avoid additional charges.

• At pickup, check the fuel gauge with the Payless agent and confirm the starting level is recorded on the hire agreement
• Take a photo of the dashboard showing the odometer and fuel gauge before leaving the Kanata facility
• Refuel within approximately 15 km of the return location at 2500 Palladium Dr, Kanata, so the gauge does not drop before you arrive
• Keep your final fuel receipt showing the date, time, and station address

If you return the vehicle below the recorded starting level, Payless may charge you for the fuel shortfall at their own refuelling rate, which is typically higher than pump prices, plus a service fee. For after-hours returns at the Ottawa Kanata location, leave your fuel receipt in the return envelope and keep a photo of the full gauge as evidence.

Yes, when you hire a Payless vehicle in Ottawa, provincial law in Ontario requires every hire vehicle to carry third-party liability cover. This statutory liability is included by default with your hire in Canada through Hola Car Rentals, so you are not driving without basic protection.

However, the included statutory minimum may not be sufficient for all situations. You can purchase supplementary liability cover (LIS/ALI/SLI) to increase your protection against bodily injury and property damage you may cause to others while driving your Ottawa Payless hire.

It is important to understand what each cover does:

• Third-party liability (LIS/ALI/SLI) covers injury or property damage to other people and vehicles
• Collision Damage Waiver (CDW/LDW) covers damage to the Payless hire vehicle itself
• Neither covers your own personal injuries, which would require Personal Accident Insurance (PAI)

Review your booking confirmation to confirm which coverages are included in your Ottawa Payless rate and consider adding supplementary liability if you want higher limits.

Yes, you can add an additional driver to your Payless hire in Ottawa, but the additional driver must be present at the Kanata counter at 2500 Palladium Dr to show their valid driver’s licence and sign the hire agreement.

For Payless in Ottawa, the additional driver fee is CAD 13 per hire day plus applicable taxes, with a maximum charge of CAD 65 plus taxes. The additional driver must be at least 25 years old at the time of pickup.

Check your Hola Car Rentals booking confirmation before arriving at the Ottawa Payless counter. If your rate includes a free additional driver, it will be listed as "Additional driver free of charge" on your confirmation. If it is not listed, the daily fee applies.

• Both the main driver and the additional driver must sign the hire agreement
• Only drivers named on the agreement are covered by CDW/LDW and liability protections
• If the additional driver’s licence is not in English or uses a non-Latin alphabet, they must also bring an International Driving Permit

If you arrive later than your scheduled pickup time at the Payless facility in Ottawa, the reservation will generally be held for up to 24 hours from the original pickup time. However, you must still arrive during the counter's operating hours at 2500 Palladium Dr, Kanata (Monday to Friday 7:00 AM to 5:00 PM, Saturday 8:00 AM to 12:00 PM), since the Payless Ottawa location does not appear to offer after-hours pickup.

If your flight into Ottawa is delayed by less than 24 hours, your Payless booking should be protected. If the delay exceeds 24 hours, contact Hola Car Rentals support as soon as possible via WhatsApp at +1 (786) 999-8312 or by email at [email protected], as changes in that situation are not guaranteed.

Because the Payless Ottawa counter closes at 5:00 PM on weekdays and at noon on Saturdays, it is especially important to plan your arrival time carefully if your flight lands in the afternoon or evening.

Yes, one-way hires are possible with Payless in Ottawa, but a drop-off fee may apply depending on your destination and the route selected.

When booking through Hola Car Rentals, any applicable drop-off fee for your Ottawa Payless hire will be shown on the rate details page under the "To pay at destination" section before you confirm. This fee is paid at the Payless counter and cannot be prepaid online.

• Routes between Ottawa and nearby cities in Ontario may carry a drop-off fee that varies by distance and vehicle class
• Long-distance or cross-provincial one-ways typically carry higher fees
• Cross-border one-ways (for example, Ottawa to a US city) may be restricted or require prior authorisation from Payless

If you need to change your drop-off location after booking, be aware that the route will be re-priced and the drop-off fee may change. Always verify the fee shown on your Hola Car Rentals confirmation matches what the Ottawa Payless counter presents at pickup.

Travel assistance through Terrawind Global Protection is included with most Hola Car Rentals bookings, but it does not apply to residents of Canada or the United States. If you are visiting Ottawa from outside North America and hiring through Payless, you are likely eligible for this benefit.

Coverage typically includes:

• Travel insurance with medical cover for up to 5 passengers
• Legal assistance in the event of a road accident
• Compensation for luggage lost by the airline
• Flight cancellation insurance

If you experience a breakdown, accident, or medical emergency while driving your Payless hire in or around Ottawa, contact the Terrawind assistance line 24 hours a day, 7 days a week, before incurring expenses where prior authorisation is required:

• Phone: +1 888 980 9992 (toll-free)
• WhatsApp: +1 208 910 1001
• Email: [email protected]

Have your Hola Car Rentals confirmation number ready when you call. Check your booking confirmation for the exact terms and coverage limits that apply to your Ottawa Payless hire.

Before driving your Payless hire in Ottawa, there are a few local road characteristics worth knowing so you are not caught off guard.

Ottawa's downtown Centretown area features a deliberate network of one-way streets that can be confusing for first-time visitors. Unlike the more straightforward grid layouts found in other Canadian cities, this one-way system requires careful attention to signage, especially if you are navigating without GPS.

The main highways serving Ottawa are toll-free. Highway 417 (the Queensway) and Highway 174 are the primary limited-access routes through the city and operate like standard provincial highways. If you drive west towards Toronto, you may encounter the cashless Highway 407 ETR, where tolls are billed by plate photography and passed on through your Payless hire agreement.

• Driving is on the right-hand side, the same as the rest of Canada and the United States
• Speed limits are posted in kilometres per hour (km/h)
• Arterial roads in Ottawa have frequent pedestrian crossings and cycling lanes that reduce lane widths compared to highway-style roads
• Winter driving conditions in Ottawa can be severe; confirm with the Payless counter whether winter tyres are fitted during colder months