Car Hire Payless
in New Brunswick

Hola Car Rentals is a premium partner of the leading car hire companies in New Brunswick, giving you exclusive access to our All Inclusive+ rate. This rate includes extra benefits that no other company can match:

• Full vehicle coverage with no excess (applies only to certain rates and itineraries)
• Toll cashback: get back up to 5% of your total booking value for tolls charged during your hire
• Premium travel medical assistance for up to 5 passengers in case of emergency, covering up to CAD 200,000 (pre-existing conditions excluded)
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All at no additional cost, ensuring a unique hire experience with complete protection and peace of mind during your trip in New Brunswick.

No. With Hola Car Rentals, all costs and charges for your booking in New Brunswick are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in New Brunswick charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

To pick up a Payless hire car in New Brunswick, you must bring a set of physical, original documents. Digital copies are not accepted at the counter.

• A valid, unexpired driver’s licence in the main driver’s name
• A major credit card with the driver’s name printed on the physical card, used for the authorisation hold
• A passport or valid government-issued photo ID
• Your booking confirmation or printed voucher
• Round-trip flight or cruise tickets (required for visitors from abroad)

If your driver’s licence is not in English and does not use a Latin alphabet (for example, Arabic, Chinese, Japanese, or Cyrillic script), an International Driving Permit (IDP) is mandatory alongside your original licence. For other non-English licences, an IDP is strongly recommended. Obtain your IDP in your home country before travelling, as it cannot be issued abroad.

All Payless hires in New Brunswick follow the same counter requirements as other Canadian locations, so make sure every document is physical and that names match across your licence, passport, and credit card.

Yes, Payless requires a physical major credit card in the main driver’s name to place an authorisation hold at pickup in New Brunswick.

The hold is a temporary authorisation on your card, not an immediate charge. It reduces your available credit until the hire is concluded and your bank releases the funds, which can take up to 15 working days after return.

For Payless hires in New Brunswick, typical deposit holds in Canada range from GBP 300 to GBP 500, though some locations may authorise up to GBP 750. The exact amount depends on the vehicle class, location, and season.

• Debit cards and prepaid cards are not accepted for the authorisation hold
• Virtual or single-use card numbers are not accepted; bring the physical card
• The card must have the driver’s name printed on it and sufficient available credit
• Bring a backup credit card in case your primary card is declined

Even if you prepaid your Payless booking online, you must still present a physical credit card at the New Brunswick counter for the hold.

No, New Brunswick has no toll roads, so you will not encounter any toll charges while driving your Payless hire car within the province.

Unlike some other Canadian provinces, New Brunswick does not operate any toll highways, toll bridges, or cashless toll lanes. You do not need to enrol in a toll programme, purchase a transponder package, or worry about toll offences during your hire.

However, if you plan to drive your Payless hire beyond New Brunswick into other provinces, toll requirements can vary significantly. For example, Ontario operates the 407 ETR toll highway, and crossing into Prince Edward Island via the Confederation Bridge involves a round-trip toll of approximately GBP 50.25. Always verify toll rules for any additional provinces you intend to visit.

Because New Brunswick is toll-free, no toll-related charges should appear on your Payless hire invoice for in-province driving. If you do drive through tolled areas in neighbouring provinces, keep your receipts, as Hola Car Rentals includes Tolls Cashback on all bookings.

Yes, Hola Car Rentals includes Tolls Cashback on all Payless bookings, including those picked up in New Brunswick.

Since New Brunswick itself has no toll roads, this benefit is most relevant if your Payless hire takes you into neighbouring provinces where tolls apply, such as Ontario or across the Confederation Bridge into Prince Edward Island.

The cashback covers up to 5% of your total booking value for tolls paid during the hire period. Here is how it works:

• If you paid GBP 20 in tolls and your booking total allows a GBP 30 cap, you receive GBP 20 back
• If your tolls exceed the 5% cap, you receive the capped amount

To claim your Tolls Cashback after returning your Payless hire in New Brunswick or elsewhere:

• Email [email protected] within 30 days of vehicle return
• Use the subject line: Tolls Cashback - HOLA followed by your confirmation number
• Attach your Hola Car Rentals reservation confirmation, the signed hire agreement, and a toll receipt or statement showing charges paid

Refunds are issued to the original payment method and typically process within 7 to 10 working days after approval. Late submissions beyond 30 days are not accepted.

Payless hire cars in New Brunswick follow a Full-to-Full fuel policy by default. You receive the vehicle with a full tank and must return it full to avoid additional charges.

• At pickup, check the fuel gauge with the agent and confirm the starting level is recorded on the hire agreement
• Take a photo of the dashboard showing the odometer and fuel gauge
• Ask the agent about the nearest petrol station to the return location so you can refuel close to drop-off

Refuel within approximately 15 km of the return point so the gauge does not drop before you arrive. Keep your final fuel receipt showing the date, time, and station address.

If you return the Payless vehicle in New Brunswick with less fuel than recorded at pickup, you may be charged for the shortfall at the partner's refuelling rate, which is typically higher than the pump price, plus a refuelling service fee.

If the vehicle was not full at pickup, ask the agent to note the exact level on the agreement and return it at that same level to avoid charges.

Yes, you can add an additional driver to your Payless hire in New Brunswick, but fees and conditions apply.

For Payless in New Brunswick, the additional driver fee is GBP 13 per hire day plus applicable taxes, with a maximum charge of GBP 65 plus taxes. This fee is paid at the counter and is not prepaid online unless your booking confirmation explicitly states the additional driver is included at no charge.

Requirements for adding a driver to a Payless hire in New Brunswick:

• The additional driver must be present at pickup with a valid driver’s licence
• They must meet the minimum age requirement; for Payless, the additional driver must be at least 25 years old at the time of pickup
• Both the main driver and the additional driver must sign the hire agreement
• If the additional driver’s licence is not in English or uses a non-Latin alphabet, an IDP is required

Only drivers listed on the hire agreement are covered by protections such as CDW/LDW. Anyone not named on the contract who drives the vehicle may void cover and result in additional charges. Check your booking confirmation before arriving at the New Brunswick counter to confirm whether an additional driver is already included in your rate.

When picking up a Payless hire in New Brunswick, you will have access to standard hire insurance options that protect you and third parties during your trip.

The main coverages to understand are:

• Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW): reduces your financial liability for damage to the Payless hire vehicle from a collision, theft, or vandalism. A deductible may apply unless your confirmation states zero deductible
• Third-Party Liability (LIS/ALI/SLI): covers bodily injury and property damage you may cause to others while driving. In Canada, provincial law requires every vehicle to carry third-party liability, so a statutory minimum is included by default with Payless hires in New Brunswick. You can purchase higher supplementary limits for added protection

CDW/LDW does not cover third-party liability, and LIS/ALI/SLI does not cover damage to the hire vehicle itself. These are separate protections and work together.

Common exclusions for Payless hires in New Brunswick include prohibited use such as off-road driving, driving under the influence, and unauthorised drivers. Always add every driver to the agreement to ensure cover applies.

Review your booking confirmation before arriving at the New Brunswick counter to confirm which coverages are already included in your rate.

Yes, most Hola Car Rentals bookings, including Payless hires in New Brunswick, include travel assistance cover provided by Terrawind Global Protection.

This benefit is particularly useful if you experience a medical emergency, a vehicle breakdown in a remote area of New Brunswick, or a travel disruption such as a flight cancellation on your way to or from the province.

Core benefits typically included are:

• Travel and medical insurance cover for up to 5 passengers
• Legal assistance in the event of an accident
• Compensation for luggage lost by the airline
• Flight cancellation insurance

Important: this cover applies only to non-North American customers. Canadian residents and US residents do not qualify for this benefit.

If you need assistance during your Payless hire in New Brunswick, contact Terrawind 24 hours a day, 7 days a week:

• Phone (toll-free or collect): +1 888 980 9992
• WhatsApp: +1 208 910 1001
• Email: [email protected]

Have your full name and Hola Car Rentals confirmation number ready when you call. Always check your booking confirmation for the exact terms and coverage limits that apply to your specific reservation.

Yes, one-way hires that allow you to pick up a Payless car in New Brunswick and return it in a different Canadian province are possible, but a drop-off fee may apply and availability depends on the specific route.

Drop-off fees for Payless hires are route-specific and vary by destination, vehicle class, and season. When booking, the fee will appear under the "To pay at destination" section of the checkout screen if it applies to your route. Review this carefully before confirming your reservation.

Key points to keep in mind for a one-way Payless hire from New Brunswick:

• Cross-border one-ways between Canada and the United States may be restricted or carry higher fees depending on partner rules
• Changing your return location after booking may reprice the hire and recalculate the drop-off fee
• If you drive into provinces with toll roads, such as Ontario, toll charges will apply and are separate from the drop-off fee

If the Payless counter in New Brunswick charges a drop-off fee that was not disclosed on your booking confirmation, keep all paperwork and contact support. The No Extra Charges© guarantee covers undisclosed counter charges after verification.

Payless applies age-related rules to hires in New Brunswick that renters should confirm before booking.

For the main driver, Payless generally requires renters to meet a minimum age threshold. Young drivers below the standard age may be subject to a young driver surcharge paid at the counter in New Brunswick. The exact surcharge amount and minimum age cutoff should be confirmed on your booking confirmation, as these can vary by location and vehicle class.

For additional drivers on a Payless hire in New Brunswick, the additional driver must be at least 25 years old at the time of pickup. Drivers under 25 may be denied as an additional driver or face a surcharge.

There is no upper age limit for renting a Payless car in New Brunswick under standard policy, though some vehicle classes may have specific restrictions.

Always review the age conditions shown on your booking confirmation before arriving at the New Brunswick counter, as Payless counter staff apply the rules in effect at the time of pickup.

Payless hires in New Brunswick are subject to Canadian provincial and federal taxes, as well as airport-specific fees if you pick up at an airport such as Greater Moncton International (YQM) or Saint John Airport (YSJ).

Common charges and taxes that may appear on a Payless hire in New Brunswick include:

• Provincial sales tax and federal GST applied to the base hire rate
• Airport concession recovery fees (ACRF) or customer facility charges (CFC) at airport pickup locations, which cover the cost of operating the hire desk on airport property
• Tourism or provincial surcharges where applicable

Your booking confirmation will show which taxes and charges are included in your prepaid rate and which are listed as "To pay at destination." Items marked as included should not be charged again at the Payless counter in New Brunswick.

If you are charged at the counter for a fee that your confirmation shows as included, keep the itemised hire agreement and contact support after the hire is complete. The No Extra Charges© guarantee covers undisclosed or incorrectly billed counter charges after verification.

If your flight is delayed and you cannot reach the Payless counter in New Brunswick at your scheduled pickup time, the hire company will generally hold your booking for up to 24 hours from the original pickup time.

• If your delay is less than 24 hours, your Payless booking in New Brunswick should be held, provided you arrive during counter operating hours
• If your delay exceeds 24 hours, contact Hola Car Rentals as soon as possible via WhatsApp at +1 (786) 999-8312 or by email at [email protected] to explore options, though changes are not guaranteed

Counter hours at New Brunswick airports such as Greater Moncton International (YQM) or Saint John Airport (YSJ) vary by location and may be reduced on holidays. Confirm the Payless counter hours on your booking confirmation and plan your arrival accordingly.

For after-hours situations, check your confirmation for any key-drop or after-hours pickup instructions provided by Payless for your specific New Brunswick location. If no after-hours option is available, arriving outside counter hours may result in a missed pickup.

Returning a Payless hire car in New Brunswick after counter hours requires following the specific after-hours instructions provided by the Payless location at pickup.

General steps to follow for an after-hours return of a Payless hire in New Brunswick:

• Ask the Payless agent at pickup in New Brunswick about the key-drop procedure and the exact drop-off location for after-hours returns
• Refuel the vehicle before returning it, keeping your receipt as proof of a full tank in line with the Full-to-Full fuel policy
• Take photos of the vehicle's condition, fuel gauge, and odometer before leaving the keys
• Place the keys in the designated key-drop box or envelope as instructed by the Payless agent
• Keep copies of all paperwork, including the hire agreement and fuel receipt

Be aware that liability for the vehicle may remain with you until the Payless agent in New Brunswick formally checks it in during business hours. Any damage discovered after an after-hours drop may still be attributed to your hire period, so thorough documentation at return is essential.

If post-hire charges appear on your statement that were not disclosed, contact support with your documentation. The No Extra Charges© guarantee covers undisclosed charges after verification.