Payless Car Hire in Moncton

Hola Car Rentals is a premium partner of the leading car hire companies in Moncton, giving you exclusive access to our All Inclusive+ rate. This rate includes extra benefits that no other company can match:

• Full vehicle coverage with no excess (applies only to certain rates and itineraries)
• Toll cashback: get back up to 5% of your total booking value for tolls charged during your hire
• Premium travel medical assistance for up to 5 passengers in case of emergency, covering up to CAD 200,000 (pre-existing conditions excluded)
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All at no additional cost, ensuring a unique hire experience with complete protection and peace of mind during your trip in Moncton.

No. With Hola Car Rentals, all costs and charges for your booking in Moncton are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Moncton charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

No, there are no toll roads in New Brunswick, so driving your Payless hire car in and around Moncton is completely toll-free. You will not need a transponder, a toll pass, or any toll programme for local travel.

This is one of the practical advantages of renting in Moncton compared to provinces like Ontario, which operates the 407 ETR toll highway, or routes involving the Confederation Bridge to Prince Edward Island, which carries a round-trip fee of approximately GBP 37.50.

If your trip extends beyond New Brunswick into other Canadian provinces, check the toll requirements for each province you plan to visit, as policies vary significantly across Canada.

To collect your Payless hire car in Moncton, you must bring the following physical documents to the counter:

• A valid, original driver’s licence in the main driver’s name
• A major credit card with the driver’s name printed on the card, for the authorisation hold
• A passport or valid government photo ID
• Your booking confirmation or printed voucher
• Round-trip flight or cruise tickets if you are visiting from abroad

If your driver’s licence is not in English and does not use a Latin alphabet (for example, Arabic, Chinese, Japanese, or Cyrillic script), an International Driving Permit (IDP) is mandatory. For licences in other non-English scripts, an IDP is strongly recommended. The IDP is a translation only and must be carried alongside your original licence.

All documents presented at the Payless counter in Moncton must be physical originals. Digital copies on a phone or tablet are not accepted.

When you pick up your Payless hire car in Moncton, the counter agent will place a temporary authorisation hold on your credit card. In Canada, this hold is typically GBP 180 to GBP 300, though some locations may require up to approximately GBP 560 depending on the vehicle class and specific location policies.

Important things to know about the deposit:

• The hold is not a charge; it temporarily reduces your available credit until it is released after you return the vehicle
• Only a major credit card with the driver’s name printed on the card is accepted. Debit cards, prepaid cards, and virtual cards are not accepted for the deposit
• After you return the Payless vehicle in Moncton, the hold is released, but your bank controls when it appears back on your account, which can take up to 15 working days
• Bring a backup credit card in case your primary card is declined

Notify your bank before travel to prevent fraud blocks on in-person authorisations in Canada.

Yes, all bookings through Hola Car Rentals include Tolls Cashback, and this applies to your Payless hire in Moncton even though New Brunswick itself has no toll roads.

If your trip takes you beyond New Brunswick into provinces with tolls, such as Ontario or across the Confederation Bridge to Prince Edward Island, you can claim back up to 5% of your total Hola Car Rentals booking value for tolls paid during the hire period.

To claim your cashback after returning your Payless vehicle:

• Email [email protected] within 30 days of returning the car
• Use the subject line: Tolls Cashback, followed by your reservation number
• Attach your Hola Car Rentals booking confirmation, the signed hire agreement, and a receipt or statement showing the toll charges paid

Refunds are processed to the original payment method and typically take 7 to 10 working days after approval. Submissions received after 30 days are not accepted.

It depends on your licence. For most visitors renting from Payless in Moncton, a valid foreign driver’s licence is generally accepted in Canada. However, an International Driving Permit (IDP) is mandatory if your licence uses a non-Latin alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script.

If your licence is in a Latin-based language other than English, an IDP is strongly recommended as a translation aid, though not strictly required in all cases.

Key rules to remember:

• The IDP is a translation document only. It is not a standalone licence and must always be carried together with your original driver’s licence
• Obtain your IDP in your home country before travelling to Moncton, as it cannot be issued abroad
• All documents presented at the Payless counter in Moncton must be physical originals, not digital copies

When in doubt, obtaining an IDP before your trip is the safest approach to ensure a smooth pickup at the Payless counter in Moncton.

Moncton has several driving characteristics that can catch first-time visitors out, especially in the downtown core where your Payless hire will be navigating local streets.

Key rules and local conditions to be aware of:

• Downtown Moncton uses complex one-way street systems on roads like Main Street, Queen Street, and Assumption Boulevard. Lane markings are strictly enforced, and dedicated turn-only lanes prohibit straight travel even when traffic is light
• Speed limits are strictly enforced, with 60 km/h zones clearly signed. Exceeding these limits, particularly near motorway on-ramps and junctions, can result in immediate fines
• Pedestrian yielding is expected even on quieter streets. Complete stops are required at stop signs regardless of traffic conditions
• The Trans-Canada Highway (Route 2) passes through the Moncton area. Some sections have temporary two-way traffic configurations during ongoing twinning upgrades, with substandard curves at certain points east of River Glade
• Some arterial roads have shared lanes used by cyclists and pedestrians, requiring extra caution

Familiarising yourself with these local conditions before driving your Payless hire in Moncton will help you avoid fines and navigate confidently.

Yes, you can add an additional driver to your Payless hire in Moncton, but the additional driver must be present at the counter at the time of pickup with their own valid driver’s licence.

For Payless hires in Moncton, the additional driver fee is GBP 10.50 per hire day plus applicable taxes, with a maximum charge of GBP 52.50 plus taxes. Note that for Payless, the additional driver must be at least 25 years old at the time of pickup.

If your Hola Car Rentals booking confirmation states that an additional driver is included at no charge, confirm this with the Payless agent in Moncton before signing the hire agreement.

Important requirements for adding a driver:

• The additional driver must be physically present at the Payless counter in Moncton
• They must present a valid driver’s licence and any required IDP if applicable
• Both the main driver and the additional driver must sign the hire agreement
• Only drivers listed on the agreement are covered by the hire protections

Never allow an unlisted person to drive the vehicle, as this can void your cover.

When renting from Payless in Moncton, Canadian provincial law requires every hire vehicle to carry third-party liability insurance by default. This statutory liability cover is included when you book through Hola Car Rentals in Canada, though you can purchase higher supplementary liability limits if desired.

For damage to the hire vehicle itself, Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW) coverage reduces your financial liability if the Payless car is damaged or stolen. Check your Hola Car Rentals booking confirmation to see whether CDW/LDW is included in your rate and whether a deductible applies.

Key coverage distinctions to understand:

• CDW/LDW covers damage to the Payless hire vehicle, subject to any deductible shown on your confirmation
• Third-party liability (LIS/ALI/SLI) covers injury or property damage you cause to others while driving in Moncton
• CDW/LDW does not cover tyres, undercarriage, roof, or personal belongings
• Coverage applies only to drivers named on the hire agreement

Review your hire agreement carefully at the Payless counter in Moncton to confirm all coverage details before driving away.

Most Hola Car Rentals bookings include Travel Assistance provided by Terrawind Global Protection, and this applies to your Payless hire in Moncton. However, this benefit is available only to non-North American customers. Canadian and US residents do not qualify for this benefit.

For eligible customers, Travel Assistance covers scenarios such as a medical emergency while driving your Payless hire on Route 2 near Moncton, a vehicle breakdown in a remote area of New Brunswick, or a flight cancellation affecting your trip.

Core benefits typically include:

• Travel insurance with medical coverage for up to 5 passengers
• Legal assistance in case of an accident
• Compensation for luggage lost by the airline
• Flight cancellation insurance

To use the assistance, contact Terrawind 24 hours a day, 7 days a week at +1 888 980 9992 (toll-free) or via WhatsApp at +1 208 910 1001. Provide your full name, your Hola Car Rentals confirmation number, your location near Moncton, and a description of the situation. Always contact them before incurring expenses where prior authorisation is required.

Check your booking confirmation for the exact coverage terms applicable to your Payless reservation.

Payless hire in Moncton follows a Full-to-Full fuel policy. You receive the vehicle with a full tank and must return it full to avoid additional charges.

Steps to follow to avoid fuel charges:

• At pickup, check the fuel gauge with the Payless agent and confirm the starting level is recorded on the hire agreement
• Take a photo of the dashboard showing the odometer and fuel gauge at the start of the hire in Moncton
• Refuel within approximately 15 km of the return location so the gauge does not drop before you arrive
• Keep your final fuel receipt showing the date, time, and station address
• For after-hours returns, leave the receipt in the return envelope and keep a photo of the full gauge

If you return the Payless vehicle in Moncton below the recorded starting level, you may be charged for the fuel shortfall at the partner's refuelling rate, which is typically higher than the pump price, plus a refuelling service fee. Returning the car full is always the most cost-effective option.

Yes, hire car counters serving Moncton are located at Greater Moncton International Airport (YQM) at 777 Aviation Drive, Dieppe, NB. Counters are situated inside the terminal near the baggage claim area, and vehicles are typically accessible just outside the terminal or via a short shuttle to the hire area.

When collecting your Payless hire at YQM in Moncton:

• Follow the car hire signs from the baggage claim area to the counter
• Present your booking confirmation, driver’s licence, passport, and credit card
• Confirm the vehicle condition and fuel level before leaving the lot

Counter hours at YQM vary by company. As a general rule, airport hire counters in Moncton may operate from early morning until after midnight on weekdays, with reduced hours on weekends. Confirm the specific Payless hours for your travel dates directly on your booking confirmation, as hours can change on holidays.

For after-hours returns at the Moncton airport, you can typically park and lock the vehicle, record the mileage and fuel level on your agreement, and use the key drop box. Keep a photo of the dashboard and the completed agreement for your records.

Yes, one-way hires are possible with Payless, allowing you to pick up in Moncton and return the vehicle in a different city. However, a drop-off fee may apply depending on the route, and not all routes are permitted.

What to expect with a one-way Payless hire from Moncton:

• The drop-off fee is route-specific and varies by destination, vehicle class, and season
• During the booking process on the Hola Car Rentals website, any applicable drop-off fee will be shown under the "To pay at destination" section on the rate details page
• This fee cannot be prepaid and is settled at the Payless counter in Moncton or at the return location
• Cross-border one-way hires, such as returning the car in the United States, may be restricted or carry significantly higher fees. Confirm with the Payless agent in Moncton before booking

If the drop-off fee shown at the Payless counter in Moncton differs from what appeared on your Hola Car Rentals confirmation, keep all paperwork and contact Hola Car Rentals support, as the No Extra Charges© guarantee may apply to undisclosed fees.

If you arrive late for your scheduled Payless hire in Moncton, your reservation will generally be held for up to 24 hours from the original pickup time. If you do not collect the vehicle within that window, the booking may be forfeited with no refund.

For flight delays affecting your arrival at Greater Moncton International Airport (YQM):

• If the delay is less than 24 hours, the Payless counter in Moncton should hold your booking, provided you arrive during counter operating hours
• If the delay exceeds 24 hours, contact Hola Car Rentals via WhatsApp at +1 (786) 999-8312 or by email at [email protected] as soon as possible

It is important to confirm that you will arrive while the Payless counter in Moncton is still open. Airport hire counters have set operating hours, and arriving after closing time may mean the counter is unstaffed even if your booking is still technically active.

If you need to change your pickup time in advance, modifying your reservation before travel is the safest option to avoid losing your booking.