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AVALIAÇÕES VERIFICADAS

4.9
user review 1 user review 2 user review 3 +3367
3370 avaliações
4.9 estrelas, 3370 avaliações
4.9
user review 1 user review 2 user review 3 +3367
3370 avaliações
4.9 estrelas, 3370 avaliações
Holger Pfarr
Holger Pfarr
5 2 meses atrás
"De longe mais barato do que todas as ofertas de aluguel de carros."
Sharon Radford
Sharon Radford
5 2 meses atrás
"Rápido e fácil"
Marina Derminio
Marina Derminio
5 4 meses atrás
"Muito satisfeita com a Hola Car Rentals, respondem no whatsapp muito rápido, resolveram uma taxa a mais que a Avis cobrou indevidamente. Com certeza alugarei novamente."
Ivan Carlo Zanella
Ivan Carlo Zanella
5 8 meses atrás
"Tudo certo. Peguei o carro com rapidez. Td já estava incluso e pago. Foi um excelente custo/benefício."
Marcos Reis
Marcos Reis
5 7 meses atrás
"Alugamos um carro para 22 dias em Miami, durante o mês de outubro e começo de novembro de 2025. Website de fácil navegação e com informações precisas e preços convidativos. Esperamos que não tenhamos dores de cabeça... Vamos aguardar a retirada e devolução do veículo para adicionarmos outros comentários."
Luís Gustavo Alves Silva
Luís Gustavo Alves Silva
5 9 meses atrás
"Após pesquisar bastante, decidi por usar o site, muito em função dos preços atrativos. Acabei de fazer a reserva e recebi um email solicitando avalição para ganhar 5% de desconto. O processo de reserva foi bem fácil. Agora é esperar o momento da utilização dos serviços."
Chris Burnham
Chris Burnham
5 2 meses atrás
"Ótimos preços, fácil de reservar, com certeza usarei novamente."
constanza cecchi
constanza cecchi
5 2 meses atrás
"O aplicativo é ótimo e confiável. Embora tentem adicionar um seguro extra quando você chega para buscar o carro, basta insistir e dizer não. De resto, tudo funciona perfeitamente."
Alejandro Arenal
Alejandro Arenal
5 2 meses atrás
"Hola é incrível, tem tudo o que você precisa. Obrigado."
Damien DE SOUSA
Damien DE SOUSA
5 2 meses atrás
"Processo de reserva fácil e rápido"
Oliver Streatfeild
Oliver Streatfeild
5 2 meses atrás
"Uma opção de reserva rápida e fácil com os melhores preços, ainda melhor do que reservar diretamente. Além disso, você ganha extras incluídos - uma situação vantajosa para todos."
Daniel Garcia
Daniel Garcia
5 2 meses atrás
"Bom carro e preço"
Wheeling and dealing Uk
Wheeling and dealing Uk
5 1 mês atrás
"Barato e fácil de usar, cobre todos os seguros, etc. Parece ter sido simplificado."
차Mihye
차Mihye
5 1 mês atrás
"Como coreano, usei o aplicativo para alugar um carro na Califórnia. O funcionário da Dollar Rent-a-Car na filial de São Francisco foi grosseiro e insistiu que eu comprasse um seguro adicional (US$ 25 por dia) porque o seguro que eu havia comprado pelo aplicativo Hola era insuficiente. No entanto, a Hola insistiu que a apólice de cobertura total era válida e me ajudou a cancelar o seguro adicional que eu havia comprado na Dollar Rent-a-Car. Estou satisfeito com o atendimento ao cliente da Hola, mas acho que a prática do funcionário da Dollar Rent-a-Car de vender seguros adicionais precisa ser revista."
Nadav
Nadav
5 1 mês atrás
"Fácil de usar, ótimos preços, tudo incluído."
HaYoung Son
HaYoung Son
5 1 mês atrás
"Bom preço. Gostei que o seguro e o motorista adicional estejam incluídos."
Mike Purkins
Mike Purkins
5 1 mês atrás
"Reservar foi muito fácil e o preço, ótimo."
Jean-Francois WILMOTTE
Jean-Francois WILMOTTE
5 1 mês atrás
"Perfeito, sem nenhum problema e com um preço muito atraente."
Hong-Anh Ha
Hong-Anh Ha
5 1 mês atrás
"A tarifa inclusiva parece ótima para mim. Espero não ter nenhuma cobrança adicional inesperada na hora de retirar o veículo!"
amarthi rivera
amarthi rivera
5 1 mês atrás
"👌 EXCELENTE"
Emily Edwards
Emily Edwards
5 1 mês atrás
"Serviço excelente"
JOSE LUIS MORA
JOSE LUIS MORA
5 1 mês atrás
"Excelente processo, muito fácil."
K_Cantona95
K_Cantona95
5 1 mês atrás
"Excelente relação custo-benefício!"
Alex Sousa
Alex Sousa
5 8 meses atrás
"Fiz a reserva online numa locadora bem conceituada e com preço bastante competitivo e seguros incluídos. Gostei da experiência. Resta ver se dará tudo certo na utilização da reserva."
Gisele Barreto
Gisele Barreto
5 8 meses atrás
"Aluguei um carro para minha viagem à Miami com a melhor cotação quando comparado aos outros sites. O processo foi muito agilizado. Recomendo."
Ara Bermúdez
Ara Bermúdez
5 1 mês atrás
"Fazer minha reserva no site foi super fácil e recebi a confirmação imediatamente. O site é muito intuitivo e até mais barato que o site oficial da concessionária onde meu carro será entregue."
Alexandra Robertson
Alexandra Robertson
5 4 semanas atrás
"Encontrei este site, tudo muito simples e com ótimo preço. Contarei como foi quando voltar de Calgary, Canadá. Obrigado."
Rania Yaqout
Rania Yaqout
5 1 mês atrás
"Excelente experiência"
Ole Alnes
Ole Alnes
5 1 mês atrás
"Foi fácil reservar e as informações sobre o que estava incluído no preço eram claras. Bons preços e serviço de chat informativo."
teyo castro
teyo castro
5 1 mês atrás
"Tudo foi muito rápido e claro."
Artie Divin
Artie Divin
5 1 mês atrás
"Muito fácil de reservar e muito barato."
Cristian Francisco Pastore
Cristian Francisco Pastore
5 1 mês atrás
"Altamente recomendável, prático e descomplicado. Com certeza usarei a HOLA CAR RENTALS novamente."
Robert Agati
Robert Agati
5 1 mês atrás
"Tão rápido, tão simples e inacreditavelmente barato. Gostaria de ter conhecido o Hola antes!"
Roman “Xriuk” Hudylko
Roman “Xriuk” Hudylko
5 1 mês atrás
"O site é simples, mas essencial e, o mais importante, funciona. Eles enviam um voucher da locadora de veículos."
Theo Pieters
Theo Pieters
5 1 mês atrás
"O melhor serviço que já experimentei! Parabéns!!!"
André Souza
André Souza
5 1 mês atrás
"Serviço muito top, parabéns Hola Rental car"
mrbstube
mrbstube
5 1 mês atrás
"Fácil de usar e com uma ótima variedade de carros... Espero que a experiência na chegada seja tão boa quanto a experiência online."
amadeo aguilar
amadeo aguilar
5 1 mês atrás
"FÁCIL E RÁPIDO."
Cristian Barbero
Cristian Barbero
5 1 mês atrás
"O formato e as informações do site são muito claros e acessíveis, com muitas opções. Eu verifiquei vários sites e o preço com toda a cobertura é excelente."
Nacho Zarco
Nacho Zarco
5 1 mês atrás
"Tudo é muito intuitivo e fácil ao gerenciar reservas. A única coisa é que não funciona com e-mails do Hotmail."
Patrick Brophy
Patrick Brophy
5 4 semanas atrás
"Até agora tudo bem"
Judy Winkin
Judy Winkin
5 4 semanas atrás
"Fácil e bom negócio"
Samantha de León
Samantha de León
5 4 semanas atrás
"Acessar e reservar veículos é muito fácil; só precisamos ver como tudo corre com a reserva, mas até agora, tudo bem :)"
sara l.
sara l.
5 4 semanas atrás
"Experiência super tranquila, tanto na reserva quanto depois! Precisei fazer um pequeno ajuste na reserva, que foi resolvido rapidamente pelo Simon via WhatsApp."
Sonia Walls
Sonia Walls
5 4 semanas atrás
"Reservar é muito fácil e os preços são competitivos."
ju
ju
5 4 semanas atrás
"Preço imbatível e reserva muito fácil. Informações claras."
Shaunte Meyers
Shaunte Meyers
5 3 semanas atrás
"Muito fácil e acolhedor"
denis dadoun
denis dadoun
5 3 semanas atrás
"Muito bom. Fácil."
David Garciarena
David Garciarena
5 3 semanas atrás
"Fácil de alugar, melhores preços"
Jose J Rivera Indio Joe
Jose J Rivera Indio Joe
5 3 semanas atrás
"Fácil e prático, além de preços baixos."
Tedesco Pablo Nicolas
Tedesco Pablo Nicolas
5 3 semanas atrás
"Atendimento personalizado via WhatsApp, preços melhores que os das próprias locadoras de veículos."
Phillip Moody
Phillip Moody
5 3 semanas atrás
"Processo muito fácil e os extras adicionados foram muito apreciados."
Richard Gardiner
Richard Gardiner
5 3 semanas atrás
"O processo de reserva foi bom e parece incluir muitos serviços."
Brigitte Willems-Haman
Brigitte Willems-Haman
5 3 semanas atrás
"Tudo organizado de forma rápida e fácil, serviço excelente!!!"
Joseph
Joseph
5 3 semanas atrás
"A reserva ocorreu sem problemas."
Esther Ng
Esther Ng
5 3 semanas atrás
"A Hops torna tudo fácil e prático. Também gosto do seguro de viagem gratuito oferecido."
Oguzhan Cengiz
Oguzhan Cengiz
5 3 semanas atrás
"Sem dúvida, o melhor preço."
Michael Parrish
Michael Parrish
5 3 semanas atrás
"A seleção de carros e a localização foram ótimas. Os preços eram muito razoáveis, especialmente considerando que o seguro estava incluído (uma parte considerável das despesas de aluguel se você não tiver seguro de carro nos EUA). Gostei da facilidade de usar diferentes pontos de retirada e devolução."
Kiran Sedoo
Kiran Sedoo
5 2 semanas atrás
"Preços excelentes e ótima relação custo-benefício. Atendimento ao cliente de primeira linha e tempo de resposta rápido."
Jenny Phillips
Jenny Phillips
5 2 semanas atrás
"Reservar com a Hola foi fácil, eles ofereciam mais carros, maior variedade e preços mais baixos em comparação com outros sites de aluguel de carros."
Sant Ub
Sant Ub
5 2 semanas atrás
"Muito fácil de usar, ótimo negócio disponível!!!"
SERGIO BIAGETTI
SERGIO BIAGETTI
5 2 semanas atrás
"O atendimento via WhatsApp é excelente e personalizado. Ao chegar na locadora, eles tentam vender vários extras que já estão inclusos, mas quando você mostra que reservou pelo Hola, não oferecem nada a mais; simplesmente entregam o veículo e você não paga nada. Alugar um carro com eles é garantia de satisfação."
Neil Flavin
Neil Flavin
5 2 semanas atrás
"Reserva rápida e sem complicações com a Hola. Sempre um prazer 👍"
Tomáš Kreitl
Tomáš Kreitl
5 1 semana atrás
"Tivemos uma ótima experiência alugando um carro aqui. Todo o processo foi rápido, tranquilo e muito eficiente. A equipe foi profissional e prestativa, e a qualidade do serviço superou nossas expectativas. Tudo foi resolvido prontamente, o que tornou nossa viagem muito mais confortável. Com certeza, recomendamos este serviço e o utilizaremos novamente no futuro."
Harri Hakovirta
Harri Hakovirta
5 1 semana atrás
"A reserva é muito fácil 😊"
Tif Shukla
Tif Shukla
5 1 semana atrás
"Muito fácil e direto"
RICCARDO CARAMASCHI
RICCARDO CARAMASCHI
5 1 semana atrás
"Ótimas ofertas e reservas fáceis! Recomendo muito!"
Lynne Mathias
Lynne Mathias
5 1 semana atrás
"A reserva online foi um processo simples, com preços competitivos e uma boa variedade de veículos."
mindaugas liumpa
mindaugas liumpa
5 1 semana atrás
"Reservar é fácil."
Valérie
Valérie
5 1 semana atrás
"Tarifas e garantias competitivas. Uma empresa confiável e ágil."
Asher Wagner
Asher Wagner
5 5 dias atrás
"Alugar um carro pela HOLA foi uma excelente experiência, o serviço foi ótimo."
s rajora
s rajora
5 8 horas atrás
"Aplicativo fácil de usar, com sistema de reserva simples e intuitivo."

Perguntas Frequentes

O que inclui minha reserva da Hola Car Rentals com Payless em Moncton que outras empresas não oferecem?

Hola Car Rentals é uma parceira premium das principais locadoras de veículos em Moncton, oferecendo a você acesso exclusivo à nossa tarifa All Inclusive+. Esta tarifa inclui benefícios extras que nenhuma outra empresa pode oferecer:

  • Proteção total do veículo sem franquia (válida apenas para certas tarifas e itinerários)
  • Reembolso de pedágios: recupere até 5% do valor total da sua reserva pelos pedágios pagos durante a locação
  • Assistência médica de viagem premium para até 5 passageiros em caso de emergência, com cobertura de até CAD 200.000 (condições preexistentes excluídas)
  • Garantia No Extra Charges©: se o balcão cobrar algo que não consta na sua confirmação e não é um adicional opcional que você aceitou, Hola Car Rentals trabalhará para remover ou reembolsar o valor após verificação

Tudo sem custo adicional, garantindo uma experiência de locação única com proteção completa e tranquilidade durante sua viagem em Moncton.

Terei cobranças inesperadas no balcão da Payless em Moncton ao reservar pela Hola Car Rentals?

Não. Com a Hola Car Rentals, todos os custos e cobranças da sua reserva em Moncton são apresentados claramente no momento da reserva e no e-mail de confirmação, para que você saiba exatamente o que está pagando antes de chegar ao balcão.

Além disso, cada reserva da Hola Car Rentals inclui a garantia No Extra Charges©. Esta é uma garantia de preços (não uma proteção) que protege você caso o balcão em Moncton cobre por algo que não estava listado na sua confirmação e que não era um adicional opcional que você aceitou. Se isso acontecer, a Hola Car Rentals trabalhará com o parceiro de aluguel para remover ou reembolsar a cobrança após verificação.

Os únicos custos fora desta garantia são:

  • Adicionais opcionais escolhidos no balcão (GPS, cadeirinhas para crianças, combustível pré-pago)
  • Cobranças por uso (pedágios, diferença de combustível, multas de trânsito)
Are there toll roads I need to worry about when driving a Payless rental car in Moncton?

No, there are no toll roads in New Brunswick, so driving your Payless rental car in and around Moncton is completely toll-free. You will not need a transponder, a toll pass, or any toll program for local travel.

This is one of the practical advantages of renting in Moncton compared to provinces like Ontario, which operates the 407 ETR toll highway, or routes involving the Confederation Bridge to Prince Edward Island, which carries a round-trip fee of approximately CADUS$ 50.25.

If your trip extends beyond New Brunswick into other Canadian provinces, check the toll requirements for each province you plan to visit, as policies vary significantly across Canada.

What documents do I need to pick up my Payless rental car in Moncton?

To collect your Payless rental car in Moncton, you must bring the following physical documents to the counter:

  • A valid, original driver's license in the main driver's name
  • A major credit card with the driver's name printed on the card, for the security deposit hold
  • A passport or valid government photo ID
  • Your booking confirmation or printed voucher
  • Round-trip flight or cruise tickets if you are visiting from abroad

If your driver's license is not in English and does not use a Latin alphabet (for example, Arabic, Chinese, Japanese, or Cyrillic script), an International Driving Permit (IDP) is mandatory. For licenses in other non-English scripts, an IDP is strongly recommended. The IDP is a translation only and must be carried alongside your original license.

All documents presented at the Payless counter in Moncton must be physical originals. Digital copies on a phone or tablet are not accepted.

How does the security deposit work for a Payless rental in Moncton?

When you pick up your Payless rental car in Moncton, the counter agent will place a temporary authorization hold on your credit card. In Canada, this hold is typically CADUS$ 300 to CADUS$ 500, though some locations may require up to approximately CADUS$ 750 depending on the vehicle class and specific location policies.

Important things to know about the deposit:

  • The hold is not a charge; it temporarily reduces your available credit until it is released after you return the vehicle
  • Only a major credit card with the driver's name printed on the card is accepted. Debit cards, prepaid cards, and virtual cards are not accepted for the deposit
  • After you return the Payless vehicle in Moncton, the hold is released, but your bank controls when it appears back on your account, which can take up to 15 business days
  • Bring a backup credit card in case your primary card is declined

Notify your bank before travel to prevent fraud blocks on in-person authorizations in Canada.

Does Hola Car Rentals offer Tolls Cashback for Payless rentals in Moncton?

Yes, all bookings through Hola Car Rentals include Tolls Cashback, and this applies to your Payless rental in Moncton even though New Brunswick itself has no toll roads.

If your trip takes you beyond New Brunswick into provinces with tolls, such as Ontario or across the Confederation Bridge to Prince Edward Island, you can claim back up to 5% of your total Hola Car Rentals booking value for tolls paid during the rental period.

To claim your cashback after returning your Payless vehicle:

  • Email [email protected] within 30 days of returning the car
  • Use the subject line: Tolls Cashback, followed by your reservation number
  • Attach your Hola Car Rentals booking confirmation, the signed rental agreement, and a receipt or statement showing the toll charges paid

Refunds are processed to the original payment method and typically take 7 to 10 business days after approval. Submissions received after 30 days are not accepted.

Do I need an International Driving Permit to rent from Payless in Moncton?

It depends on your license. For most visitors renting from Payless in Moncton, a valid foreign driver's license is generally accepted in Canada. However, an International Driving Permit (IDP) is mandatory if your license uses a non-Latin alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script.

If your license is in a Latin-based language other than English, an IDP is strongly recommended as a translation aid, though not strictly required in all cases.

Key rules to remember:

  • The IDP is a translation document only. It is not a standalone license and must always be carried together with your original driver's license
  • Obtain your IDP in your home country before traveling to Moncton, as it cannot be issued abroad
  • All documents presented at the Payless counter in Moncton must be physical originals, not digital copies

When in doubt, obtaining an IDP before your trip is the safest approach to ensure a smooth pickup at the Payless counter in Moncton.

What are the driving rules in Moncton that Payless renters should know?

Moncton has several driving characteristics that can catch first-time visitors off guard, especially in the downtown core where your Payless rental will be navigating local streets.

Key rules and local conditions to be aware of:

  • Downtown Moncton uses complex one-way street systems on roads like Main Street, Queen Street, and Assumption Boulevard. Lane markings are strictly enforced, and dedicated turn-only lanes prohibit straight travel even when traffic is light
  • Speed limits are strictly enforced, with 60 km/h zones clearly signed. Exceeding these limits, particularly near highway on-ramps and turn junctions, can result in immediate fines
  • Pedestrian yielding is expected even on quieter streets. Complete stops are required at stop signs regardless of traffic conditions
  • The Trans-Canada Highway (Route 2) passes through the Moncton area. Some sections have temporary two-way traffic configurations during ongoing twinning upgrades, with substandard curves at certain points east of River Glade
  • Some arterial roads have shared lanes used by cyclists and pedestrians, requiring extra caution

Familiarizing yourself with these local conditions before driving your Payless rental in Moncton will help you avoid fines and navigate confidently.

Can I add an additional driver to my Payless rental in Moncton?

Yes, you can add an additional driver to your Payless rental in Moncton, but the additional driver must be present at the counter at the time of pickup with their own valid driver's license.

For Payless rentals in Moncton, the additional driver fee is US$13 per rental day plus applicable taxes, with a maximum charge of US$65 plus taxes. Note that for Payless, the additional driver must be at least 25 years old at the time of pickup.

If your Hola Car Rentals booking confirmation states that an additional driver is included at no charge, confirm this with the Payless agent in Moncton before signing the rental agreement.

Important requirements for adding a driver:

  • The additional driver must be physically present at the Payless counter in Moncton
  • They must present a valid driver's license and any required IDP if applicable
  • Both the main driver and the additional driver must sign the rental agreement
  • Only drivers listed on the agreement are covered by the rental protections

Never allow an unlisted person to drive the vehicle, as this can void your coverage.

What insurance coverage is included with a Payless rental in Moncton?

When renting from Payless in Moncton, Canadian provincial law requires every rental vehicle to carry third-party liability insurance by default. This statutory liability coverage is included when you book through Hola Car Rentals in Canada, though you can purchase higher supplemental liability limits if desired.

For damage to the rental vehicle itself, Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW) coverage reduces your financial liability if the Payless car is damaged or stolen. Check your Hola Car Rentals booking confirmation to see whether CDW/LDW is included in your rate and whether a deductible applies.

Key coverage distinctions to understand:

  • CDW/LDW covers damage to the Payless rental vehicle, subject to any deductible shown on your confirmation
  • Third-party liability (LIS/ALI/SLI) covers injury or property damage you cause to others while driving in Moncton
  • CDW/LDW does not cover tires, undercarriage, roof, or personal belongings
  • Coverage applies only to drivers named on the rental agreement

Review your rental agreement carefully at the Payless counter in Moncton to confirm all coverage details before driving away.

What is the Travel Assistance benefit included with my Payless booking in Moncton?

Most Hola Car Rentals bookings include Travel Assistance provided by Terrawind Global Protection, and this applies to your Payless rental in Moncton. However, this benefit is available only to non-North American customers. Canadian and US residents do not qualify for this benefit.

For eligible customers, Travel Assistance covers scenarios such as a medical emergency while driving your Payless rental on Route 2 near Moncton, a vehicle breakdown in a remote area of New Brunswick, or a flight cancellation affecting your trip.

Core benefits typically include:

  • Travel insurance with medical coverage for up to 5 passengers
  • Legal assistance in case of an accident
  • Compensation for luggage lost by the airline
  • Flight cancellation insurance

To use the assistance, contact Terrawind 24 hours a day, 7 days a week at +1 888 980 9992 (toll-free) or via WhatsApp at +1 208 910 1001. Provide your full name, your Hola Car Rentals confirmation number, your location near Moncton, and a description of the situation. Always contact them before incurring expenses where prior authorization is required.

Check your booking confirmation for the exact coverage terms applicable to your Payless reservation.

What is the fuel policy for Payless car rentals in Moncton?

Payless rentals in Moncton follow a Full-to-Full fuel policy. You receive the vehicle with a full tank and must return it full to avoid additional charges.

Steps to follow to avoid fuel charges:

  • At pickup, check the fuel gauge with the Payless agent and confirm the starting level is recorded on the rental agreement
  • Take a photo of the dashboard showing the odometer and fuel gauge at the start of the rental in Moncton
  • Refuel within approximately 15 km of the return location so the gauge does not drop before you arrive
  • Keep your final fuel receipt showing the date, time, and station address
  • For after-hours returns, leave the receipt in the return envelope and keep a photo of the full gauge

If you return the Payless vehicle in Moncton below the recorded starting level, you may be charged for the fuel shortfall at the partner's refueling rate, which is typically higher than the pump price, plus a refueling service fee. Returning the car full is always the most cost-effective option.

Can I pick up my Payless rental in Moncton at Greater Moncton International Airport (YQM)?

Yes, rental car counters serving Moncton are located at Greater Moncton International Airport (YQM) at 777 Aviation Drive, Dieppe, NB. Counters are situated inside the terminal near the baggage claim area, and vehicles are typically accessible just outside the terminal or via a short shuttle to the rental area.

When collecting your Payless rental at YQM in Moncton:

  • Follow the car rental signs from the baggage claim area to the counter
  • Present your booking confirmation, driver's license, passport, and credit card
  • Confirm the vehicle condition and fuel level before leaving the lot

Counter hours at YQM vary by company. As a general reference, airport rental counters in Moncton may operate from early morning until after midnight on weekdays, with reduced hours on weekends. Confirm the specific Payless hours for your travel dates directly on your booking confirmation, as hours can change on holidays.

For after-hours returns at the Moncton airport, you can typically park and lock the vehicle, record the mileage and fuel level on your agreement, and use the key drop box. Keep a photo of the dashboard and the completed agreement for your records.

Can I rent a Payless car in Moncton and return it in a different city?

Yes, one-way rentals are possible with Payless, allowing you to pick up in Moncton and return the vehicle in a different city. However, a drop-off fee may apply depending on the route, and not all routes are permitted.

What to expect with a one-way Payless rental from Moncton:

  • The drop-off fee is route-specific and varies by destination, vehicle class, and season
  • During the booking process on the Hola Car Rentals website, any applicable drop-off fee will be shown under the "To pay at destination" section on the rate details page
  • This fee cannot be prepaid and is settled at the Payless counter in Moncton or at the return location
  • Cross-border one-way rentals, such as returning the car in the United States, may be restricted or carry significantly higher fees. Confirm with the Payless agent in Moncton before booking

If the drop-off fee shown at the Payless counter in Moncton differs from what appeared on your Hola Car Rentals confirmation, keep all paperwork and contact Hola Car Rentals support, as the No Extra Charges© guarantee may apply to undisclosed fees.

What happens if I arrive late for my Payless pickup in Moncton?

If you arrive late for your scheduled Payless pickup in Moncton, your reservation will generally be held for up to 24 hours from the original pickup time. If you do not collect the vehicle within that window, the booking may be forfeited with no refund.

For flight delays affecting your arrival at Greater Moncton International Airport (YQM):

  • If the delay is less than 24 hours, the Payless counter in Moncton should hold your booking, provided you arrive during counter operating hours
  • If the delay exceeds 24 hours, contact Hola Car Rentals via WhatsApp at +1 (786) 999-8312 or by email at [email protected] as soon as possible

It is important to confirm that you will arrive while the Payless counter in Moncton is still open. Airport rental counters have set operating hours, and arriving after closing time may mean the counter is unstaffed even if your booking is still technically active.

If you need to change your pickup time in advance, modifying your reservation before travel is the safest option to avoid losing your booking.

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