Payless Car Hire
in British Columbia

Hola Car Rentals is a premium partner of the leading car hire companies in British Columbia, giving you exclusive access to our All Inclusive+ rate. This rate includes extra benefits that no other company can match:

• Full vehicle coverage with no excess (applies only to certain rates and itineraries)
• Toll cashback: get back up to 5% of your total booking value for tolls charged during your hire
• Premium travel medical assistance for up to 5 passengers in case of emergency, covering up to CAD 200,000 (pre-existing conditions excluded)
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All at no additional cost, ensuring a unique hire experience with complete protection and peace of mind during your trip in British Columbia.

No. With Hola Car Rentals, all costs and charges for your booking in British Columbia are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in British Columbia charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

Almost all roads in British Columbia are toll-free, but there is one important exception for Payless renters: the Port Mann Bridge in the Vancouver area charges a cashless toll. There are no cash lanes at this crossing, meaning the toll is captured electronically via licence plate and billed to the vehicle owner, which in this case is the Payless hire company.

When the Payless desk receives the toll invoice, the charge is passed on to you along with an administrative processing fee. To avoid surprises, ask the Payless counter agent in British Columbia about their toll billing programme before you drive away. Some hire companies offer an optional daily toll convenience service that covers cashless tolls for a fixed fee per day, capped at a maximum per hire period.

If you plan to cross the Port Mann Bridge during your British Columbia hire, your options are:

• Enroll in the Payless toll programme at the counter (daily fee applies)
• Decline the programme and accept that Payless will bill you the toll plus an administrative fee after the hire
• Plan a route that avoids the Port Mann Bridge entirely, as most other roads in British Columbia carry no toll

Keep any toll-related receipts or invoices, as these are required if you later submit a Tolls Cashback claim.

When collecting your Payless hire in British Columbia, you must present the following physical documents at the counter:

• Your original, unexpired driver’s licence in the main driver’s name
• A major credit card with the driver’s name printed on the physical card, used for the authorisation hold
• A valid passport or government-issued photo ID
• Your booking confirmation or printed voucher
• Round-trip flight or cruise tickets if you are visiting from outside Canada

If your driver’s licence is not in English and does not use a Latin alphabet (for example, Arabic, Chinese, Japanese, or Cyrillic script), an International Driving Permit (IDP) is mandatory alongside your original licence. For licences in other non-English scripts or languages, an IDP is strongly recommended even if not strictly required by Payless in British Columbia.

All documents must be physical originals. Digital copies shown on a phone or tablet are not accepted at the Payless counter in British Columbia. If you think you may need an IDP, obtain it in your home country before travelling, as it cannot be issued abroad.

Yes, a physical major credit card is required for the security deposit authorisation when picking up your Payless hire in British Columbia. The card must be in the main driver’s name with the driver’s name printed on the card.

Debit cards, prepaid cards, virtual cards, and digital wallets such as Apple Pay or Google Pay are not accepted for the deposit authorisation at the Payless counter in British Columbia.

For British Columbia hires, the typical deposit authorisation on a credit card is approximately GBP 300 to GBP 500, though some Payless locations may authorise up to GBP 750 depending on the vehicle class and location. This is a temporary authorisation, not a charge, and your bank controls how quickly it is released after you return the vehicle, which can take up to 15 working days.

To prepare:

• Confirm your card is enabled for in-person transactions in Canada
• Set a travel notice with your bank to prevent fraud blocks
• Bring a backup credit card in your name in case your primary card is declined
• Ensure you have enough available credit to cover the hold plus any expected charges

Yes, all bookings made through Hola Car Rentals include Tolls Cashback, which applies to your Payless hire in British Columbia. If you pay any toll charges during your hire, such as those incurred crossing the Port Mann Bridge in the Vancouver area, you can claim back up to 5% of your total booking value.

How it works:

• Hola Car Rentals reimburses the lesser of the total tolls you paid or 5% of your booking total
• Example: if your Payless booking total is US$500, the cap is US$25; if you paid US$15 in tolls, you receive US$15 back

To claim your Tolls Cashback after your British Columbia hire:

• Email [email protected] within 30 days of returning the Payless vehicle
• Use the subject line: Tolls Cashback, followed by your reservation number
• Attach your Hola Car Rentals confirmation, the signed Payless hire agreement, and a receipt or invoice showing the toll charges

Refunds are processed to the original payment method and typically arrive within 7 to 10 working days after approval. Late submissions beyond 30 days are not accepted.

Yes, an additional driver fee may apply to your Payless hire in British Columbia unless your booking confirmation explicitly states that an additional driver is included at no charge.

For Payless in British Columbia, the standard additional driver fee is US$13 per hire day plus applicable taxes, with a maximum charge of US$65 plus taxes for the hire period. The additional driver must be present at the Payless counter in British Columbia at the time of pickup and must:

• Present a valid, original driver’s licence
• Meet the minimum age requirements for British Columbia
• Be at least 25 years old, as Payless applies this requirement for additional drivers
• Sign the hire agreement at the counter

If your Hola Car Rentals confirmation shows the additional driver as included, confirm this with the Payless agent in British Columbia before signing the agreement. If a fee is charged that was not disclosed on your confirmation, keep all paperwork and contact Hola Car Rentals support after the hire is complete.

Payless hires in British Columbia follow a Full-to-Full fuel policy by default. This means you receive the vehicle with a full tank and must return it full to avoid additional charges.

At pickup, check the fuel gauge with the Payless agent and confirm the starting level is recorded on the hire agreement. Take a photo of the dashboard showing the odometer and fuel gauge.

At return, refuel within approximately 15 km of the Payless return location in British Columbia so the gauge does not drop before you arrive. Keep your final fuel receipt showing the date, time, and station address.

If you return the vehicle below the recorded starting level, Payless may charge:

• A fuel shortfall at the partner's refuelling rate, which is typically higher than the pump price
• A refuelling service or administrative fee

If the vehicle was not full at pickup, ask the Payless agent in British Columbia to record the exact level on the agreement, and return it at that same level to avoid charges.

Your Payless hire in British Columbia may include Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW) depending on the rate plan you selected. Check your booking confirmation to see what is listed under your cover details.

CDW and LDW reduce your financial liability for damage to the Payless hire vehicle caused by a collision, theft, or vandalism, subject to any applicable excess. They do not cover:

• Damage or injury caused to third parties (other vehicles, people, or property)
• Tires, wheels, undercarriage, or roof damage unless specifically included
• Incidents involving authorised drivers or prohibited use

For third-party liability in British Columbia, provincial law requires every vehicle to carry third-party liability cover. When you hire through Hola Car Rentals, this statutory liability is included with your Payless hire in British Columbia by default. You can also purchase supplementary liability (LIS/ALI/SLI) for higher limits if needed.

Review your Payless hire agreement at the counter in British Columbia to confirm all covers are correctly listed before you drive away.

Yes, most bookings made through Hola Car Rentals include travel assistance cover via Terrawind Global Protection, and this applies to your Payless hire in British Columbia. However, this benefit is available only to non-North American customers. Canadian and US residents do not qualify for this benefit.

If you are eligible, the travel assistance cover included with your Payless British Columbia booking typically covers:

• Travel insurance with medical cover for up to 5 passengers
• Legal assistance in the event of a road accident
• Compensation for luggage lost by the airline
• Flight cancellation insurance

This cover does not replace CDW or LDW for damage to the Payless vehicle, nor does it cover third-party liability. It is designed for personal emergencies such as a medical situation or a legal issue arising from an accident during your British Columbia trip.

To get help 24 hours a day, contact Terrawind directly:

• Phone: +1 888 980 9992 (toll-free)
• WhatsApp: +1 208 910 1001
• Email: [email protected]

Have your Hola Car Rentals confirmation number ready when you call.

Yes, one-way hires are possible with Payless in British Columbia, but a drop-off fee may apply depending on your specific route.

When booking through Hola Car Rentals, the drop-off fee for your Payless one-way hire in British Columbia is shown on the rate details page under the section labelled as amounts due at the destination. This fee is not prepaid and is paid directly to Payless at the counter.

General patterns for British Columbia one-way hires:

• Returning to a different location within the same city or metropolitan area often carries no drop-off fee
• Returning to a different city or region within British Columbia or another Canadian province typically incurs a drop-off fee that varies by distance and vehicle class
• Cross-border one-ways between Canada and the United States may be restricted or carry higher fees, depending on Payless policy

If you need to change your return location after booking, be aware that this may reprice your hire and recalculate the drop-off fee. Always confirm the fee shown on your Hola Car Rentals confirmation matches what the Payless counter presents in British Columbia before signing the agreement.

No, there are no congestion charges, emissions zones, or city-centre driving fees in British Columbia. Systems like London's ULEZ or similar urban access fees do not exist in any British Columbia city, so Payless renters driving in Vancouver or elsewhere in British Columbia will not encounter these types of charges.

The only road-based fee relevant to Payless hires in British Columbia is the cashless toll on the Port Mann Bridge in the Vancouver area. All other major roads and highways throughout British Columbia, including Highway 1 and the Coquihalla Highway, are toll-free.

This means your Payless hire costs in British Columbia are straightforward: no daily urban access fees, no emissions surcharges, and no zone-based restrictions to plan around beyond the single Port Mann Bridge crossing.

When picking up your Payless hire at a British Columbia airport, locate the car hire counter area by following the car hire signs within the terminal. Payless operates as part of the Avis Budget Group, so in some British Columbia airport locations the Payless counter may be co-located with or served from the Avis or Budget desk. Check your booking confirmation for the exact operating brand and counter name to match against the signage you see on arrival.

At the Payless counter in British Columbia, have the following ready:

• Your booking confirmation or voucher
• Your original driver’s licence
• Your physical major credit card in the main driver’s name
• Your passport or government-issued photo ID

If the Payless counter at your British Columbia airport is not immediately visible, ask airport information staff or use the courtesy phones near the car hire area to reach the desk. After completing paperwork, you will be directed to the vehicle lot, which may require a short walk or shuttle depending on the specific British Columbia airport layout.

If you return your Payless hire in British Columbia after the agreed drop-off time, a grace period of approximately 30 minutes typically applies, though this is not guaranteed and varies by location. If you exceed the grace period, Payless may charge for additional hours or an extra day, plus any applicable late fees.

To avoid late return charges on your British Columbia Payless hire:

• Plan your return with enough time to refuel near the return location before arriving
• Account for any delays getting to the Payless return point in British Columbia
• If you know you will be late, contact the Payless location directly as early as possible

If you need more time with the vehicle, you can request an extension during the hire. Contact the Payless counter in British Columbia or reach out to Hola Car Rentals support to explore your options. Extensions are subject to vehicle availability and may reprice your hire.

Counter hours at Payless locations in British Columbia can vary, including on public holidays, so confirm the return hours on your hire agreement before your drop-off date.

An International Driving Permit (IDP) is mandatory for your Payless hire in British Columbia if your driver’s licence uses a non-Latin alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script. In all other cases, an IDP is recommended but not strictly required, as visitors to British Columbia can generally drive on a valid foreign licence.

Important points for Payless renters in British Columbia:

• The IDP is a translation document only and must always be carried alongside your original licence, never as a standalone document
• Payless and other hire companies in British Columbia may request the IDP at the counter if your licence is not in English
• You must obtain your IDP in your home country before travelling, as it cannot be issued once you are abroad
• All documents presented at the Payless counter in British Columbia must be physical originals; digital versions are not accepted

If you are unsure whether your licence requires an IDP for your British Columbia Payless hire, obtain one before departure to avoid any issues at the counter.