Payless Car Hire
in Victoria

Hola Car Rentals is a premium partner of the leading car hire companies in Victoria, giving you exclusive access to our All Inclusive+ rate. This rate includes extra benefits that no other company can match:

• Full vehicle coverage with no excess (applies only to certain rates and itineraries)
• Toll cashback: get back up to 5% of your total booking value for tolls charged during your hire
• Premium travel medical assistance for up to 5 passengers in case of emergency, covering up to CAD 200,000 (pre-existing conditions excluded)
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All at no additional cost, ensuring a unique hire experience with complete protection and peace of mind during your trip in Victoria.

No. With Hola Car Rentals, all costs and charges for your booking in Victoria are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Victoria charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

The Payless service desk at Victoria International Airport (YYJ) is located inside the dedicated on-site hire car facility, which sits directly across the street from the main arrivals terminal building. After collecting your luggage at baggage claim, follow the overhead signs towards car hire and walk across to the hire car building. No shuttle is required. The Payless counter is within that facility alongside other hire brands.

Before leaving the arrivals hall, confirm the signage points you towards the hire car building rather than any remote lot. Having your booking confirmation ready will speed up the check-in process at the Payless desk in Victoria.

To collect your Payless hire in Victoria, bring the following physical documents. Digital copies are not accepted at the counter.

• Your original, unexpired driver’s licence in the main driver’s name
• An International Driving Permit (IDP) if your licence uses a non-Latin alphabet such as Arabic, Chinese, Japanese, or Cyrillic. For Latin-alphabet licences, an IDP is recommended but not mandatory
• A major credit card with the driver’s name printed on the card, used for the authorisation hold
• Your passport or valid government photo ID
• Your booking confirmation or printed voucher
• Round-trip flight or cruise tickets (required for visitors from abroad)

Canada allows visitors to drive on a valid foreign licence, but if your licence is not in English and uses a non-Latin script, you must carry an IDP alongside the original. Obtain the IDP in your home country before travelling to Victoria, as it cannot be issued abroad. The Payless desk will verify all documents at collection.

Yes, a physical major credit card in the main driver’s name is required to pick up a Payless hire in Victoria. The card must have the driver’s name printed on it and must have sufficient available credit to cover the excess hold.

In Canada, the typical excess hold ranges from GBP 300 to GBP 500 for standard vehicles, though some locations may authorise up to approximately GBP 750. This is a temporary authorisation, not a charge, and your bank controls when the hold is released after you return the vehicle, which can take up to 15 working days.

• Debit cards, prepaid cards, and virtual cards are not accepted for the deposit at the Payless counter in Victoria
• Digital wallets such as Apple Pay or Google Pay are not accepted for the hold
• Bring a backup credit card in your name in case your primary card is declined

Even if you prepaid your booking online, you must still present a physical credit card at the Payless desk in Victoria at the time of collection.

Yes, all Hola Car Rentals bookings, including Payless rentals in Victoria, include Tolls Cashback of up to 5% of your total booking value for tolls paid during your hire period.

British Columbia has very few toll roads. The main tolled crossing relevant to drivers travelling from Victoria towards Vancouver is the Port Mann Bridge, which uses a fully cashless, plate-based billing system. There are no cash lanes. If you drive through that toll, the charge is linked to the vehicle’s licence plate and billed through the hire company, which may add an administrative fee.

To claim your Tolls Cashback after returning your Payless vehicle in Victoria, email [email protected] within 30 days of return and include:

• Your Hola Car Rentals reservation confirmation
• A copy of the hire agreement signed at the Payless counter
• A receipt or statement showing the toll charges paid

Refunds are issued to the original payment method and typically process within 7 to 10 working days after approval. Late submissions beyond 30 days are not accepted.

Most roads in and around Victoria, British Columbia, are toll-free. There are no congestion charges, emissions zones, or city-centre driving fees in Victoria or anywhere in British Columbia.

The only tolled crossing relevant to Payless renters driving from Victoria towards the mainland is the Port Mann Bridge near Vancouver. This bridge uses a fully cashless system where tolls are captured by plate photo. There are no cash payment lanes.

• If you drive through the Port Mann Bridge, the toll is billed to the hire company, which then charges it to your credit card, often with an administrative processing fee added
• Charges may appear on your card days or even weeks after your Payless hire in Victoria has ended, as toll agencies process invoices in batches
• At the Payless counter in Victoria, you may be offered an optional toll programme. Review the daily fee and any cap before signing

If you plan to stay within Victoria and Vancouver Island, you are unlikely to encounter any tolls at all. Keep receipts for any toll charges so you can submit a Tolls Cashback claim through Hola Car Rentals after your hire ends.

Payless hires in Victoria follow a Full-to-Full fuel policy. You receive the vehicle with a full tank and must return it full to avoid additional charges.

• At collection, check the fuel gauge with the Payless agent and confirm the starting level is recorded on the hire agreement
• Take a photo of the dashboard showing the odometer and fuel gauge before leaving the Victoria location
• Refuel within approximately 10 miles or 15 km of the return location so the gauge does not drop before you arrive
• Keep your final fuel receipt showing the date, time, and station address

If you return the Payless vehicle in Victoria with less than the recorded starting level, you may be charged for the fuel shortfall at the partner’s refuelling rate, which is typically higher than the retail pump price, plus a refuelling service fee.

If the tank was not full at collection, ask the Payless agent to note the exact level on the agreement. You only need to return it at that same recorded level, not necessarily full.

Victoria’s downtown core has a dense network of one-way streets that can catch first-time drivers off guard, especially when navigating a Payless hire from Victoria International Airport (YYJ) towards the city centre.

• Several streets have recently converted between one-way and two-way traffic, including sections of Cormorant Street and View Street, creating inconsistent patterns that may not yet be reflected in older navigation apps
• Fort Street now operates as two one-way roads with separated bike lanes, which changes expected traffic flow
• Bike lanes on the left side of some one-way arterials require extra vigilance for cyclists emerging at intersections
• Floating bus stops on busy one-way streets mean pedestrians may cross between parked buses and moving traffic

When driving your Payless hire in Victoria, use an up-to-date navigation app and allow extra time when heading downtown. If you miss a turn on a one-way street, you may need to circle an entire block to return to your intended route. Staying alert to signage and reduced speed limits in redesigned corridors will help you navigate confidently.

Yes, most Hola Car Rentals bookings, including Payless hires in Victoria, include Travel Assistance provided by Terrawind Global Protection. However, this benefit does not apply to Canadian or US residents. It is designed for travellers visiting from outside North America.

If you qualify, the coverage can be especially useful when driving a Payless hire in Victoria or on Vancouver Island, where some routes are remote and medical facilities may not be immediately nearby. Core benefits typically include:

• Travel insurance with medical cover for up to 5 passengers
• Legal assistance in the event of a road accident
• Compensation for luggage lost by the airline
• Flight cancellation insurance

To use the assistance, call the 24/7 line at +1 888 980 9992 or contact WhatsApp at +1 208 910 1001. Provide your full name, your Hola Car Rentals confirmation number, your location in Victoria or elsewhere in British Columbia, and a brief description of the situation. Always contact the assistance line before incurring medical expenses, as some reimbursements require prior authorisation. Check your booking confirmation for the exact terms and coverage limits that apply to your Payless reservation.

Yes, you can add an additional driver to your Payless hire in Victoria, either as part of your rate or by paying a fee at the counter.

For Payless in Victoria, the additional driver fee is US$13 per hire day plus applicable taxes, with a maximum charge of US$65 plus taxes. Check your booking confirmation first, as some Hola Car Rentals rates include one additional driver at no extra cost.

• The additional driver must be present at the Payless counter in Victoria at the time of collection
• They must present a valid driver’s licence and, if required, an International Driving Permit
• For Payless, the additional driver must be at least 25 years old at the time of collection
• Both the main driver and the additional driver must sign the hire agreement

Only drivers named on the hire agreement are covered by protections such as CDW/LDW and liability cover. If someone not listed on the contract drives the Payless vehicle in Victoria, those protections may be void. You cannot add a driver remotely after collection; the person must appear in person at the Victoria location.

Early collection for your Payless hire in Victoria is possible but depends on vehicle availability at the time you arrive. It is not guaranteed.

If you arrive at the Payless counter in Victoria before your scheduled collection time, ask the agent whether the vehicle is ready. If an early collection is accommodated, be aware that your rate may be re-priced based on the new start time, which could affect the total cost of your hire.

• Hire companies in Victoria will generally hold your booking for up to 24 hours after the scheduled collection time if you are delayed
• If your flight arrives early and you want to collect the car sooner, go directly to the Payless counter at Victoria International Airport (YYJ) and ask
• There is no guarantee the vehicle will be ready, particularly during busy periods

If you anticipate arriving significantly earlier than your reservation time, consider contacting the Payless location in Victoria in advance to check availability. Always review your booking confirmation for any specific conditions that apply to your reservation.

If your flight is delayed and you arrive later than your scheduled Payless collection in Victoria, the hire company will generally hold your booking for up to 24 hours from the original collection time, provided you arrive during counter operating hours.

• Including your flight number in your reservation helps the Payless team at Victoria International Airport (YYJ) track your flight status and anticipate a late arrival
• If your delay is less than 24 hours, your booking should be held. Confirm you will arrive while the counter is open
• If your delay exceeds 24 hours, contact Hola Car Rentals via WhatsApp at +1 (786) 999-8312 or email [email protected] as soon as possible. Changes are not guaranteed but the team will assist where they can

Arriving after counter hours at the Payless location in Victoria could mean the desk is closed and no vehicle can be issued. Check the operating hours for your specific Victoria collection point on your booking confirmation and plan accordingly. If you are significantly delayed, proactive communication is the best way to protect your reservation.

Yes, when you hire a Payless vehicle in Victoria, British Columbia, provincial law requires every hire vehicle to carry third-party liability cover. This statutory liability is included by default with your hire in Canada.

This means you are covered for bodily injury and property damage you may cause to other people while driving your Payless hire in Victoria. However, the default statutory minimum may be lower than what you would want in a serious accident.

• You can purchase supplementary liability insurance (LIS/ALI/SLI) at the Payless counter in Victoria to increase your cover limits, typically up to US$300,000
• Third-party liability does not cover damage to the Payless hire vehicle itself. For that, you need Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW)
• It also does not cover your own injuries or personal belongings

Review your Hola Car Rentals booking confirmation to see what liability cover is included in your chosen rate for Victoria. If you are unsure whether the included limit is sufficient, adding supplementary liability at the Payless counter is a straightforward option.

Yes, it is possible to pick up a Payless hire in Victoria and return it in a different city, but a one-way drop-off fee will typically apply and must be confirmed at the time of booking.

One-way fees for Payless hires vary depending on the route, the distance between cities, the vehicle class, and the season. When booking through Hola Car Rentals, the drop-off fee will be shown on the rate details page under the section labelled as amounts due at the destination. It cannot be prepaid and is paid directly at the Payless counter.

• Routes between Victoria and nearby cities within British Columbia may carry a drop-off fee depending on distance and fleet availability
• Cross-border one-way hires, such as returning a Payless vehicle from Victoria into the United States, may be restricted or subject to higher fees. Confirm this with the Payless desk before booking
• Changing your return location after booking may reprice the entire hire and recalculate the drop-off fee

Always review your booking confirmation to verify the drop-off fee for your specific Victoria route before collection. If the Payless counter charges a fee that differs from what was shown on your confirmation, keep all paperwork and contact Hola Car Rentals support.