Car Hire in British Columbia

Hola Car Rentals is a premium partner of the leading car hire companies in British Columbia, giving you exclusive access to our All Inclusive+ rate. This rate includes extra benefits that no other company can match:

• Full vehicle coverage with no excess (applies only to certain rates and itineraries)
• Toll cashback: get back up to 5% of your total booking value for tolls charged during your hire
• Premium travel medical assistance for up to 5 passengers in case of emergency, covering up to CAD 200,000 (pre-existing conditions excluded)
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All at no additional cost, ensuring a unique hire experience with complete protection and peace of mind during your trip in British Columbia.

No. With Hola Car Rentals, all costs and charges for your booking in British Columbia are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in British Columbia charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

Yes, there is one tolled crossing in British Columbia that renters should be aware of: the Port Mann Bridge in the Vancouver area.

Most roads in British Columbia are toll-free, including the Coquihalla Highway, which ended tolls in 2008. The Port Mann Bridge operates a fully cashless tolling system, meaning there are no cash payment lanes at the crossing. Charges are captured electronically via licence plate recognition and billed to the registered vehicle owner, which in a hire situation means the charges go to the hire company first and are then passed on to you.

Because the system is plate-based, you cannot pay at the bridge directly. Key points to keep in mind:

• No cash payment option exists at the Port Mann Bridge
• Charges are linked to the vehicle plate and billed after the fact, often weeks later
• Your hire company may add an administrative or processing fee on top of the actual toll amount
• Some partners such as Enterprise offer an optional TollPass programme for British Columbia hires, typically charging a convenience fee of US$3.95 to US$4.95 per day, capped at around US$30 per hire period
• Hertz offers a similar PlatePass service for cashless toll roads in British Columbia

If you plan to avoid the Port Mann Bridge entirely, most other routes in British Columbia carry no toll charges at all. There are no congestion charges or emissions zone fees anywhere in British Columbia.

To collect your hire car in British Columbia, you must present a set of physical documents at the counter. Digital copies are not accepted.

• A valid, original driving licence in the main driver’s name. If your licence is not in English and does not use a Latin alphabet (for example, Arabic, Chinese, Japanese, or Cyrillic script), you must also carry an International Driving Permit (IDP) as a translation alongside your original licence
• A major credit card physically printed with the main driver’s name, with sufficient available credit to cover the security deposit hold. Debit cards and prepaid cards are not accepted for the deposit in British Columbia
• A valid passport or government-issued photo ID
• Your booking confirmation or printed voucher if required by your rate
• Round-trip flight or cruise tickets if you are visiting British Columbia from abroad

The IDP is a translation document only and cannot be used without your original licence. If you think you may need one, obtain it in your home country before travelling to British Columbia, as it cannot be issued abroad.

All named drivers must be present at the counter in British Columbia with their own valid licence and ID. Anyone who drives without being listed on the hire agreement may void your cover.

In British Columbia, the security deposit is a temporary authorisation hold placed on your credit card at the time of pickup, not a charge. For standard vehicles hired in Canada, the typical hold ranges from CA$ 300 to CA$ 500, though some British Columbia locations may require a minimum authorisation of approximately CA$ 750.

The exact amount depends on the hire company, the specific location within British Columbia, the vehicle class, and the season. Premium or speciality vehicles generally carry higher holds.

• Only a major credit card physically printed with the main driver’s name is accepted for the deposit in British Columbia
• Debit cards and prepaid or virtual cards are not accepted
• The hold reduces your available credit until your bank releases it after the hire ends, which can take up to 15 working days
• Bring a backup credit card in case your primary card is declined
• Notify your bank before travelling to British Columbia to prevent fraud blocks on a foreign, high-value in-person authorisation

The deposit hold is separate from your prepaid booking amount and is fully refundable provided all hire agreement terms are met.

Yes, all bookings made through Hola Car Rentals include Tolls Cashback, which reimburses you for tolls paid during your hire in British Columbia, up to 5% of your total booking value.

In British Columbia, the only tolled road is the Port Mann Bridge in the Vancouver area. If you cross it during your hire, you can submit a claim after returning the vehicle.

To claim your Tolls Cashback for a British Columbia hire:

• Email [email protected] within 30 days of returning the vehicle
• Use the subject line: Tolls Cashback, followed by your reservation number (for example, HOLA1000000)
• Attach your Hola Car Rentals booking confirmation, the signed hire agreement, and a receipt or statement showing the toll charges paid
• Include your full name, travel dates, and the last 4 digits of the card used for your booking

The reimbursement is the lesser of the actual tolls paid or 5% of your booking total. For example, if your British Columbia booking totals US$500, the cap is US$25. If you paid US$12 in tolls, you receive US$12 back. Refunds are processed to your original payment method within 7 to 10 working days after approval. Claims submitted after 30 days are not accepted.

In British Columbia, visitors can generally drive on a valid foreign licence. However, an International Driving Permit (IDP) is strongly recommended and may be required in certain situations.

An IDP is mandatory in British Columbia if your licence uses a non-Latin alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script. In that case, you must carry both your original licence and the IDP together at all times. The IDP is a translation document only and is not valid without the original licence.

• If your licence is in English or uses a Latin alphabet, an IDP is recommended but not strictly required by most British Columbia hire counters
• Some hire companies operating in British Columbia may ask for an IDP as a precaution, so carrying one avoids any risk of being turned away
• You must obtain your IDP in your home country before travelling to British Columbia. It cannot be issued once you have already departed
• All documents presented at the British Columbia hire counter must be physical originals. Digital versions are not accepted

If you are unsure whether your licence qualifies, obtain an IDP before your trip to British Columbia to avoid complications at the counter.

Hire cars in British Columbia follow a Full-to-Full fuel policy by default. You receive the vehicle with a full tank and must return it full to avoid additional charges.

• At pickup in British Columbia, check the fuel gauge with the agent and confirm the starting level is recorded on the hire agreement
• Take a photo of the dashboard showing the odometer and fuel gauge before leaving the lot
• Ask the agent about the nearest petrol stations to the return location in British Columbia so you can refuel close to drop-off
• Refuel within approximately 10 miles or 15 km of the return location to avoid the gauge dropping before you arrive
• Keep your final fuel receipt showing the date, time, and station address as proof

If you return the vehicle below the recorded starting level in British Columbia, the hire company may charge you for the fuel shortfall at their own refuelling rate, which is typically higher than pump prices, plus a service fee. Using the correct fuel type is also important, as wrong-fuel incidents are not covered by the fuel policy and may generate additional charges.

For after-hours returns at British Columbia locations, leave the fuel receipt in the key envelope and keep a photo of the full gauge on your phone.

Yes, when you rent a car in British Columbia, provincial law requires every vehicle to carry third-party liability cover, and this statutory liability is included by default in your hire through Hola Car Rentals.

British Columbia's provincial regulations mean the basic liability protection follows the car automatically. However, the included statutory minimum may not be sufficient for all situations, and you can purchase supplementary liability cover (LIS/ALI/SLI) for higher limits if you prefer additional protection.

• Third-party liability covers bodily injury and property damage you may cause to other people while driving the hire in British Columbia
• It does not cover damage to the hire vehicle itself, which requires CDW/LDW
• It does not cover your own injuries (that falls under PAI) or your personal belongings (PEC)
• Coverage applies only to drivers named on the hire agreement. Anyone driving who is not listed may void the protection
• Geographic restrictions may apply if you plan to drive outside British Columbia or cross into the United States

Always review your hire agreement at the British Columbia counter to confirm the exact liability limits included and whether supplementary cover is appropriate for your trip.

Yes, most bookings include Travel Assistance provided by Terrawind Global Protection, which can be valuable if you experience a medical emergency or other covered incident while driving in British Columbia.

British Columbia covers a large geographic area, including remote mountain regions, island ferry routes, and long stretches of highway where access to services can be limited. Having travel assistance active on your booking provides an important safety net in those situations.

Coverage typically includes:

• Travel insurance with medical cover for up to 5 passengers
• Legal assistance in the event of a road accident in British Columbia
• Compensation for luggage lost by the airline
• Flight cancellation insurance

To reach assistance 24 hours a day, 7 days a week, call +1 888 980 9992 (toll-free or collect), or contact via WhatsApp at +1 208 910 1001, or email [email protected]. Have your Hola Car Rentals confirmation number ready when you call.

Important: this benefit applies only to travellers who are not residents of Canada or the United States. Canadian and American residents do not qualify for this cover. Pre-existing medical conditions are also excluded. Always check your booking confirmation for the exact terms applicable to your British Columbia hire.

Yes, you can add an additional driver to your hire car in British Columbia, either as part of your rate or by paying a fee at the counter.

Some rates include one additional driver at no extra cost. Check your booking confirmation for the line that reads additional driver free of charge. If it is not included, the daily fees for British Columbia hires are approximately:

• Avis, Budget, and Payless: US$13 per hire day, capped at US$65 (plus applicable taxes)
• Hertz, Thrifty, and Dollar: US$13.50 per hire day, capped at US$189 (plus applicable taxes)
• Alamo, National, and Enterprise: US$15 per day (plus applicable taxes)

To add an additional driver at a British Columbia hire counter:

• The additional driver must be physically present at pickup with a valid driving licence and ID
• They must meet the minimum age requirements for British Columbia hires
• Both the main driver and the additional driver must sign the hire agreement
• For Avis, Budget, and Payless locations in British Columbia, the additional driver must be at least 25 years old

Anyone who drives the vehicle in British Columbia without being listed on the agreement may void your CDW/LDW and liability cover. Always add every driver at the counter before leaving the lot.

Yes, one-way hires within British Columbia and to other Canadian provinces are generally available, though a drop-off fee may apply depending on the route.

When booking a one-way hire in British Columbia, the drop-off fee is shown during checkout under the section labelled to pay at destination. It is not included in your prepaid rate and must be paid at the counter. Key points to note:

• Same-city routes, such as an airport pickup and a downtown British Columbia drop-off, often carry no drop-off fee
• Routes between different cities within British Columbia or to other provinces typically do carry a fee that varies by distance, vehicle class, and hire company
• Cross-border one-ways between British Columbia and the United States may be restricted or carry higher fees depending on the partner brand
• Changing your return location after booking may reprice the hire and recalculate the drop-off fee

Always review the to pay at destination section of your British Columbia booking confirmation to confirm whether a drop-off fee applies to your specific route. If the counter charges a different amount than shown on your confirmation, keep all paperwork and contact support, as No Extra Charges© coverage may apply to undisclosed fees.

When renting a car in British Columbia, Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW) reduces your financial liability for damage to the hire vehicle from a collision, theft, or vandalism.

Your Hola Car Rentals booking confirmation will show whether CDW/LDW is included in your British Columbia rate and whether a deductible applies. If a deductible is listed, that is the maximum amount you would pay out of pocket per incident.

• CDW/LDW covers damage to the hire car itself, including theft and vandalism, subject to the terms of your hire agreement in British Columbia
• It does not cover third-party liability, meaning damage or injury you cause to other people or their property. For that, you need LIS/ALI/SLI, which is included by default in British Columbia under provincial law
• Common exclusions include tyres, undercarriage, roof damage, keys, and damage resulting from prohibited use such as off-road driving or driving under the influence
• Coverage applies only to drivers named on the British Columbia hire agreement
• If an incident occurs, report it to the hire company immediately using the number on your agreement. Late reporting can invalidate the cover

Review your British Columbia hire agreement carefully at pickup to confirm the deductible amount and any exclusions before driving away.

Finding your hire car counter in British Columbia depends on the specific location, whether it is at an airport, a city branch, or another site.

At British Columbia airports, hire counters are typically located either inside the terminal or at a consolidated hire car centre reached by shuttle or walkway. The key steps are:

• Check your booking confirmation for the operating brand name, such as Avis, Hertz, Alamo, Enterprise, Budget, Dollar, National, Payless, or Thrifty
• Follow car hire signage inside the British Columbia airport terminal toward the hire counters or the designated shuttle stop
• If your brand operates from a separate hire car centre, look for shuttle buses marked with the brand logo or a general hire car shuttle
• For city locations in British Columbia, your confirmation will include the exact address. Bring it with you and call the location if you have difficulty finding it

At some British Columbia locations, one brand may be served at another brand's counter. For example, Dollar and Thrifty are part of the Hertz group, and Payless may share a counter with Avis or Budget. If you cannot find your brand's signage, ask airport staff or use a courtesy phone near the hire area.

Always confirm counter hours in advance, as British Columbia hire locations may have adjusted hours on public holidays.

When picking up a hire car in British Columbia, your total cost includes both the prepaid rate and certain taxes and fees that may be due at the counter, depending on how your booking is structured.

In British Columbia, hire costs are subject to provincial and local taxes, as well as airport-specific surcharges at locations such as Vancouver International Airport (YVR). Common charges you may see include:

• Provincial sales tax and GST applicable to hire transactions in British Columbia
• Airport concession recovery fees (ACRF) or similar surcharges at British Columbia airport locations, which recover the cost the hire company pays to operate at the airport
• Vehicle licensing or registration fees that may be passed on to the renter in British Columbia

Your Hola Car Rentals booking confirmation will clearly show which taxes and fees are included in your prepaid rate and which are listed under to pay at destination. If your confirmation shows taxes and fees as included, you should not be billed again for those items at the British Columbia counter.

If the counter charges you for something that your confirmation shows as included, keep all paperwork and contact support after the hire ends. The No Extra Charges© guarantee covers undisclosed or incorrectly billed counter charges on eligible British Columbia bookings.