Dollar Car Hire
in British Columbia

Hola Car Rentals is a premium partner of the leading car hire companies in British Columbia, giving you exclusive access to our All Inclusive+ rate. This rate includes extra benefits that no other company can match:

• Full vehicle coverage with no excess (applies only to certain rates and itineraries)
• Toll cashback: get back up to 5% of your total booking value for tolls charged during your hire
• Premium travel medical assistance for up to 5 passengers in case of emergency, covering up to CAD 200,000 (pre-existing conditions excluded)
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All at no additional cost, ensuring a unique hire experience with complete protection and peace of mind during your trip in British Columbia.

No. With Hola Car Rentals, all costs and charges for your booking in British Columbia are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in British Columbia charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

Dollar does not operate an on-airport counter inside Vancouver International Airport (YVR) in British Columbia. Instead, the nearest Dollar location is at 790 SW Marine Drive in Richmond, approximately 10 to 30 minutes from the YVR terminal by car or shuttle.

If you are arriving at YVR and have booked through Dollar, plan for the additional travel time to reach the off-airport branch. A second Dollar location in British Columbia is the centre of Vancouver at 413 Seymour Street, which is better suited for city-centre arrivals.

Before your trip, confirm the exact address on your booking confirmation, as Dollar branch hours in British Columbia vary by location. The Vancouver SW branch (790 SW Marine Drive) is open Monday to Friday 08:00 to 17:00 and Saturday 09:00 to 12:00, while the centre operates Monday to Saturday 08:00 to 15:30 and Sunday 08:00 to 13:30.

To collect your Dollar hire car in British Columbia, you must present the following physical documents at the counter:

• Your original, unexpired driver’s licence (physical card only; digital copies are not accepted)
• A major credit card in the main driver’s name with the driver’s name printed on the card, for the authorisation hold
• Your passport or valid government-issued photo ID
• Your booking confirmation or printed voucher
• Round-trip flight or cruise tickets if you are visiting from abroad

If your driver’s licence is not in English and does not use a Latin alphabet (for example, Arabic, Chinese, Japanese, or Cyrillic script), an International Driving Permit (IDP) is mandatory alongside your original licence at Dollar locations in British Columbia. Even if your licence uses Latin characters but is not in English, carrying an IDP is strongly recommended.

The IDP is a translation document only and is not valid without your original licence. Obtain it in your home country before travelling, as it cannot be issued abroad.

It depends on your licence. At Dollar locations in British Columbia, visitors can generally drive on a valid foreign licence. However, an International Driving Permit (IDP) is mandatory if your licence uses a non-Latin alphabet such as Arabic, Chinese, Japanese, or Cyrillic script.

Even if your licence uses Latin characters but is not in English, carrying an IDP alongside your original licence is strongly recommended when hiring from Dollar in British Columbia, as individual branch staff may request one.

Key rules to remember:

• The IDP is a translation document only and must be carried together with your original licence
• Photocopies or digital scans of either document are not accepted at the Dollar counter
• Obtain your IDP in your home country before travelling; it cannot be issued once you have arrived in British Columbia

Always check your booking confirmation for any Dollar-specific document requirements for your British Columbia pick-up location.

Almost all roads in British Columbia are toll-free, but there is one important exception for Dollar renters: the Port Mann Bridge in the Vancouver area operates a fully cashless tolling system. There are no cash booths at this crossing; tolls are captured electronically via licence plate and billed to the registered vehicle owner, which in a hire situation means the Dollar hire company.

If you drive through the Port Mann Bridge in British Columbia, Dollar will receive the invoice from the toll authority and pass the charge to you, typically along with an administrative processing fee. Charges can appear on your credit card days or even weeks after you return the vehicle.

To manage toll costs on your Dollar hire in British Columbia:

• Ask the Dollar counter agent about any optional toll programme available for the Port Mann Bridge crossing
• If you plan to avoid the bridge entirely, use an alternate crossing to prevent any toll charges
• Keep any toll receipts or statements, as these will be needed if you wish to claim a toll reimbursement

There are no congestion charges, emissions zones, or city-centre driving fees anywhere in British Columbia.

Yes, a young driver surcharge applies to Dollar hires in British Columbia for drivers between the ages of 20 and 24. The fee is approximately GBP 11 per day and is paid at the counter when you pick up the vehicle.

A few important points for younger renters at Dollar locations in British Columbia:

• The surcharge is charged per hire day and is in addition to the base hire rate
• All drivers under 25 who will operate the vehicle must be listed on the Dollar hire agreement
• Each additional driver must be present at pickup with a valid licence and must meet the minimum age requirements
• Dollar in British Columbia follows Hertz Group policies, so the additional driver fee for Dollar is approximately GBP 10.50 per day (plus taxes), with a maximum cap of GBP 140, if the additional driver is not already included in your rate

Check your booking confirmation to see whether a young driver fee was disclosed at the time of booking, and budget for this charge when planning your trip to British Columbia.

All bookings made through Hola Car Rentals, including Dollar hires in British Columbia, include a Tolls Cashback benefit that reimburses up to 5% of your total booking value for tolls paid during your hire period.

In British Columbia, the main toll road relevant to Dollar renters is the Port Mann Bridge near Vancouver. If you cross it and are billed for the toll, you can submit a claim for cashback after your hire ends.

To claim your Tolls Cashback after returning your Dollar hire in British Columbia:

• Email [email protected] within 30 days of returning the vehicle
• Use the subject line: Tolls Cashback, followed by your reservation number
• Attach your Hola Car Rentals booking confirmation, the Dollar hire agreement signed at pickup, and a receipt or statement showing the toll charges

Refunds are issued to the original payment method used for your booking and typically process within 7 to 10 working days after approval. Claims submitted after 30 days are not accepted. Note that this benefit reimburses the lesser of your actual toll costs or the 5% cap, and does not mean tolls are included in your Dollar booking rate.

You must present a physical, major credit card in the main driver’s name, with the driver’s name printed on the card, at the Dollar counter in British Columbia. The card is used to place a temporary authorisation hold, not an immediate charge, for the security deposit.

For Dollar hires in British Columbia, the typical security deposit hold is approximately GBP 180 to GBP 450, depending on the vehicle class, location, and season. The exact amount is set by the Dollar branch and may differ from these estimates.

Important rules for the deposit at Dollar locations in British Columbia:

• Debit cards, prepaid cards, and virtual or single-use card numbers are not accepted for the deposit hold
• The card must be physically present; digital wallets alone are not sufficient
• The name on the card must match the main driver on the hire agreement
• Even if you prepay your booking online, you must still present a physical credit card at the Dollar counter in British Columbia

The hold is released after you return the vehicle, but your bank controls when the funds become available again, which can take up to 15 working days. Bring a backup credit card in case your primary card is declined.

When hiring from Dollar in British Columbia, the insurance and coverage included in your booking depends on the rate plan you selected. Here is a general overview of the main protections relevant to Dollar hires in British Columbia:

• Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW): reduces your financial liability for damage to the Dollar hire vehicle from a collision or covered event. A deductible may apply unless your confirmation explicitly states zero deductible.
• Third-Party Liability: Provincial law in British Columbia requires every vehicle to carry third-party liability cover. This statutory liability follows the car and is included by default when you hire in Canada. You can purchase higher supplementary limits if needed.

CDW and LDW do not cover damage to other vehicles or injuries to third parties; that is handled by liability cover. Neither covers your personal belongings or your own injuries.

Review your Hola Car Rentals booking confirmation carefully before picking up your Dollar vehicle in British Columbia to confirm exactly which protections are included and whether any deductible applies. If you have questions about coverage gaps, contact support before your pickup date.

Dollar locations in British Columbia do offer after-hours return options, but the process and any associated fees vary by branch.

At the centre of Vancouver (413 Seymour Street), after-hours vehicle returns are handled via EasyPark at 443 Seymour Street, which is one block away. A fee may apply for this service. At the Vancouver SW branch (790 SW Marine Drive in Richmond), a key drop arrangement is also available for late returns.

To ensure a smooth after-hours return of your Dollar hire in British Columbia:

• Confirm the after-hours key drop procedure and any applicable fee directly with the Dollar branch before your hire begins
• Refuel the vehicle before returning it, as the full-to-full fuel policy still applies regardless of return time
• Take photos of the fuel gauge and vehicle condition at the time of return and keep the fuel receipt
• Leave the key in the designated drop box and retain any drop receipt or confirmation

Note that until the Dollar branch formally checks in the vehicle in British Columbia, you remain responsible for the car. Always document the vehicle's condition at the time of after-hours drop-off.

Dollar in British Columbia follows a full-to-full fuel policy by default. You receive the vehicle with a full tank and must return it full to avoid additional charges.

To avoid fuel charges on your Dollar hire in British Columbia:

• Check the fuel gauge with the Dollar agent at pickup and confirm the starting level is recorded on the hire agreement
• Take a photo of the dashboard showing the odometer and fuel gauge at the start of the hire
• Refuel within approximately 10 miles or 15 kilometres of the Dollar return location in British Columbia so the gauge does not drop before you arrive
• Keep your final fuel receipt showing the date, time, and station address

If you return the Dollar vehicle in British Columbia with less than a full tank, you may be charged for the fuel shortfall at the partner's refuelling rate, which is typically higher than the retail pump price, plus a refuelling service fee.

For after-hours returns at Dollar branches in British Columbia, leave the fuel receipt in the return envelope and keep a photo of the full gauge as evidence.

Yes, one-way hires within British Columbia are possible with Dollar, but a drop-off fee may apply depending on the route. Dollar has locations in Vancouver, Richmond, Burnaby, Kelowna, and Smithers in British Columbia, so one-way returns between these cities are worth checking at the time of booking.

Key things to know about one-way Dollar hires in British Columbia:

• A drop-off fee is route-specific and varies by distance, vehicle class, and season
• The fee, if applicable, will be shown under the "To pay at destination" section during the booking process on the Hola Car Rentals website
• This fee cannot be prepaid and is paid directly to Dollar at the pickup counter in British Columbia
• Cross-border one-way hires (for example, returning a Dollar vehicle from British Columbia to a US location) may be restricted or carry significantly higher fees; confirm with Dollar before booking

If you change your drop-off location after booking, the one-way fee may be recalculated. Always review your updated confirmation to verify the new fee before proceeding.

Travel Assistance provided by Terrawind Global Protection is included with most Hola Car Rentals bookings, including Dollar hires in British Columbia. However, this benefit does not apply to Canadian or US residents; it is available only to travellers visiting from outside North America.

If you qualify, the Travel Assistance cover for your Dollar hire in British Columbia includes:

• Medical cover for up to 5 passengers for accidents and non-pre-existing illnesses
• Legal assistance in the event of a road accident
• Compensation for luggage lost by the airline
• Flight cancellation insurance

British Columbia has long stretches of highway between cities such as Vancouver, Kelowna, and Smithers, so having emergency assistance available during your Dollar hire is particularly useful if you encounter a breakdown or medical situation in a remote area.

To reach the assistance line 24 hours a day, 7 days a week, call +1 888 980 9992 (toll-free) or contact WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call. This cover does not replace CDW or liability insurance for the Dollar vehicle itself.

Yes, you can add an additional driver to your Dollar hire in British Columbia, either as part of your rate or by paying a fee at the counter. For Dollar hires in British Columbia, the additional driver fee is approximately GBP 10.50 per hire day plus taxes, with a maximum cap of GBP 140, unless your booking confirmation explicitly states that an additional driver is included at no charge.

To add an additional driver to your Dollar hire in British Columbia:

• The additional driver must be physically present at the Dollar pick-up counter in British Columbia
• They must present a valid licence (and an IDP if their licence uses a non-Latin alphabet)
• Both the main driver and the additional driver must sign the Dollar hire agreement
• Verify the additional driver’s name appears on your printed contract before leaving the counter

Only drivers listed on the Dollar hire agreement in British Columbia are covered by the vehicle’s protections such as CDW and liability cover. Anyone who drives the vehicle without being named on the contract may void those protections entirely. If you need to add a driver after pickup, visit a Dollar branch in British Columbia to update the agreement in person.