Dollar Car Hire
in Kelowna

Hola Car Rentals is a premium partner of the leading car hire companies in Kelowna, giving you exclusive access to our All Inclusive+ rate. This rate includes extra benefits that no other company can match:

• Full vehicle coverage with no excess (applies only to certain rates and itineraries)
• Toll cashback: get back up to 5% of your total booking value for tolls charged during your hire
• Premium travel medical assistance for up to 5 passengers in case of emergency, covering up to CAD 200,000 (pre-existing conditions excluded)
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All at no additional cost, ensuring a unique hire experience with complete protection and peace of mind during your trip in Kelowna.

No. With Hola Car Rentals, all costs and charges for your booking in Kelowna are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Kelowna charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

The Dollar hire location at Kelowna International Airport (YLW) is at 5505 Airport Way, Kelowna, BC V1V 3C3, which is the closest Dollar facility to the terminal.

Dollar also operates a second off-airport location at 1075 McCurdy Road, Kelowna, BC V1X 2P9, approximately 4.1 miles from YLW. That location requires separate transport from the airport, such as a taxi or rideshare, as no dedicated Dollar shuttle is noted between YLW and McCurdy Road.

When deciding which Dollar location to use in Kelowna, consider the following:

• The airport location at 5505 Airport Way is the most convenient option if you are arriving by plane at YLW
• The McCurdy Road location is open Monday to Friday, 08:30 to 17:00, and is closed on weekends, so plan your pickup accordingly
• If your flight arrives outside McCurdy Road hours or on a weekend, the airport location is your only Dollar option in Kelowna

Confirm exact counter details and any after-hours arrangements directly with Dollar before your arrival in Kelowna.

The Dollar location at 1075 McCurdy Road, Kelowna is open Monday through Friday from 08:30 to 17:00. It is closed on Saturdays and Sundays.

This is an important detail for anyone planning a Dollar hire in Kelowna, because if your flight arrives on a weekend or after 17:00 on a weekday, the McCurdy Road counter will not be available. In that case, the Dollar airport location at 5505 Airport Way, Kelowna is the alternative to consider.

A few practical tips for your Dollar collection in Kelowna:

• If your arrival time is close to 17:00, build in buffer time for immigration, baggage, and transport to the McCurdy Road counter
• Hire companies will generally hold your booking for up to 24 hours from the original pickup time if you are delayed, but this does not extend counter hours
• For weekend arrivals, book your Dollar hire at the Kelowna airport location instead

Always verify current hours with Dollar directly before your trip, as hours can change on public holidays.

To collect your Dollar hire car in Kelowna, you must present a set of physical, original documents at the counter. Digital copies are not accepted.

• A valid, unexpired driver’s licence (physical card, not a photo or scan)
• An International Driving Permit (IDP) if your licence is not in English or uses a non-Latin alphabet such as Arabic, Chinese, Japanese, or Cyrillic. The IDP is a translation only and must be carried alongside your original licence, not instead of it
• A major credit card in the main driver’s name, with the driver’s name printed on the card, for the authorisation hold. Dollar's Kelowna McCurdy Road location accepts Visa and MasterCard
• Your passport or valid government photo ID
• Your booking confirmation or printed voucher
• Round-trip flight or cruise tickets if you are visiting from abroad

At the Dollar counter in Kelowna, the main driver and any additional drivers must each present a valid licence. The licence must have been held for at least one to two years, and three years for certain vehicle models such as the Ford Edge.

If your licence uses a non-Latin script, obtaining an IDP before you travel is strongly recommended, as it must be issued in your home country.

Yes, Dollar in Kelowna applies a young driver surcharge for renters aged 20 to 24.

At the Dollar McCurdy Road location in Kelowna, the young driver fee is approximately GBP 15 per day. This fee is charged at the counter and is in addition to your prepaid hire rate.

A few things to keep in mind about the young driver policy at Dollar in Kelowna:

• The surcharge applies to drivers between 20 and 24 years old
• The fee is paid locally at the Dollar counter in Kelowna, not prepaid online
• All drivers, including young drivers, must present a valid licence held for the minimum required period
• Additional drivers who are under 25 must also be present at pickup and sign the hire agreement

If you are booking a Dollar hire in Kelowna and one of the drivers is under 25, factor this daily surcharge into your total Budget. Confirm the exact amount with Dollar at the Kelowna counter, as fees can vary by vehicle class or season.

No, there are no toll roads in or around Kelowna itself, and most roads throughout British Columbia are toll-free. Your Dollar hire in Kelowna will not encounter any tolls on typical local routes.

The only tolled crossing in British Columbia is the Port Mann Bridge in the Greater Vancouver area, which uses a cashless, plate-based billing system. If you drive your Dollar hire from Kelowna toward Vancouver and cross the Port Mann Bridge, the toll will be captured electronically via your licence plate.

Here is how toll billing typically works for Dollar and other hire cars in Canada:

• The toll authority invoices the hire company based on the plate
• Dollar then charges the toll amount plus an administrative processing fee to your credit card, sometimes weeks after the hire ends
• You can opt into a toll programme at the Dollar counter to simplify billing, which typically costs between US$3.95 and US$4.95 per day with a cap per hire period

If you stay within the Kelowna area during your Dollar hire, you are unlikely to encounter any tolls at all. If you plan to drive toward Vancouver, Budget for the Port Mann Bridge toll and any associated processing fees.

All bookings made through Hola Car Rentals, including Dollar hires in Kelowna, include Tolls Cashback, which reimburses up to 5% of your total booking value for tolls paid during your hire.

While Kelowna itself has no toll roads, you may encounter the Port Mann Bridge toll near Vancouver if you drive your Dollar hire beyond the Kelowna area. Any tolls you pay during the hire period are eligible for the cashback claim.

To claim your Tolls Cashback after your Dollar hire in Kelowna:

• Email [email protected] within 30 days of returning the vehicle
• Use the subject line: Tolls Cashback, followed by your reservation confirmation number
• Attach your Hola Car Rentals booking confirmation, the Dollar hire agreement signed at the Kelowna counter, and a receipt or statement showing the toll charges paid

The refund is issued to the same payment method used for your original booking and typically processes within 7 to 10 business days after approval. Claims submitted after 30 days are not accepted, so act promptly once your Dollar hire in Kelowna is complete.

Yes, a physical major credit card is required to collect your Dollar hire in Kelowna. The Dollar McCurdy Road location in Kelowna accepts Visa and MasterCard.

The card must be in the main driver’s name, with the driver’s name printed on the card. At pickup, Dollar will place a temporary authorisation hold on the card, which reduces your available credit until the hire is returned and the hold is released.

Typical security deposit holds for Dollar hires in Canada are approximately GBP 200 to GBP 300, though the exact amount can vary by vehicle class and location.

• Debit cards, prepaid cards, and virtual or digital-only cards are not accepted for the deposit
• Digital wallets such as Apple Pay or Google Pay are not accepted at the counter for the hold
• The card must have sufficient available credit to cover the hold in addition to any other charges

Even if you have prepaid your Dollar hire in Kelowna online, you must still present a physical credit card at the counter. Bringing a backup credit card in your name is recommended in case your primary card is declined. Notify your bank of your travel plans to avoid fraud blocks on the authorisation.

Dollar hires in Kelowna operate on a Full-to-Full fuel policy. You receive the vehicle with a full tank and must return it full to avoid additional charges.

Here is how the Full-to-Full policy works for your Dollar hire in Kelowna:

• At pickup, check the fuel gauge with the Dollar agent and confirm the starting level is recorded on the hire agreement
• Take a photo of the dashboard showing the fuel gauge and odometer before leaving the Kelowna counter
• Refuel within approximately 10 miles or 15 km of the return location so the gauge does not drop below full before you arrive
• Keep your final fuel receipt showing the date, time, and station address as proof in case of any dispute

If you return your Dollar hire in Kelowna with less than a full tank, you may be charged for the fuel shortfall at the partner's refuelling rate, which is typically higher than the pump price, plus a refuelling service fee.

For after-hours returns at the Dollar Kelowna location, leave the fuel receipt in the return envelope and keep a photo of the full gauge on your phone. Note that the McCurdy Road location does not have confirmed after-hours drop-off details, so contact Dollar in Kelowna in advance if you plan a late return.

The insurance coverage included in your Dollar hire in Kelowna depends on the rate plan you selected when booking.

In Canada, provincial law requires every hire vehicle to carry third-party liability insurance, so a basic level of liability cover is included by default when you hire through Hola Car Rentals in Kelowna. You can also purchase higher supplemental liability limits at the Dollar counter.

For damage to the hire vehicle itself, Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW) coverage reduces your financial liability if the car is damaged or stolen. At the Dollar McCurdy Road location in Kelowna, the excess or deductible for CDW and Theft Insurance is approximately GBP 150 to GBP 250, meaning that is the maximum you would pay out of pocket per incident if covered.

• CDW and LDW cover damage to the Dollar hire car, subject to the deductible and exclusions such as tyre damage, undercarriage, or prohibited use
• Third-party liability (LIS/SLI) covers injury or property damage you cause to others and is included by Canadian law at a minimum level
• Personal accident and personal effects coverage are separate optional add-ons

Review your Hola Car Rentals booking confirmation to see exactly which coverages are included in your Dollar Kelowna rate before arriving at the counter.

Yes, you can add an additional driver to your Dollar hire in Kelowna, but the additional driver must be present at the counter at the time of pickup with their own valid driver’s licence.

For Dollar hires in Kelowna, the additional driver fee is approximately GBP 10 per hire day plus taxes, with a maximum cap of GBP 140 plus taxes for the hire period. Check your Hola Car Rentals booking confirmation to see if an additional driver is already included in your rate, as some plans cover the first additional driver at no extra cost.

• The additional driver must appear in person at the Dollar Kelowna counter and sign the hire agreement
• They must meet the same document requirements as the main driver, including an IDP if their licence is not in English or uses a non-Latin alphabet
• If the additional driver is between 20 and 24 years old, the young driver surcharge of approximately GBP 15 per day may also apply at the Kelowna counter
• Only drivers listed on the Dollar hire agreement in Kelowna are covered by the vehicle's protections

Never allow someone who is not named on the Dollar hire agreement to drive the vehicle in Kelowna, as this can void your coverage and result in additional charges.

Yes, Kelowna has some road features that can catch first-time visitors off guard, especially if you are collecting your Dollar hire and heading into the city centre.

Downtown Kelowna uses a one-way couplet system rather than a standard two-way grid:

• Richter Street runs northbound between Cadder/Springfield and Clement Avenue
• Water Street and Pandosy Street run southbound between Clement and Cadder/Springfield
• These paired one-way streets replace what many visitors expect to be two-way downtown roads

Along Highway 97 and Harvey Avenue, which you will likely use after leaving the Dollar airport location at 5505 Airport Way in Kelowna, there are additional restrictions to be aware of:

• No left turns are permitted from Abbott Street onto Harvey Avenue heading towards the Okanagan Lake Bridge
• The intersection at Water Street and Ellis Street allows right turns only, with medians blocking other movements
• The design speed on Highway 97 interchanges is 60 km/h but the posted limit is 50 km/h

In West Kelowna, arterials like Main Street and Dobbin Road form two-lane one-way pairs carrying high traffic volumes. Take extra care navigating these routes in your Dollar hire, particularly if you are unfamiliar with one-way systems.

Cross-border travel with a Dollar hire from Kelowna requires prior authorisation and is not automatically permitted under a standard hire agreement.

Most hire agreements for Dollar vehicles in Kelowna restrict the vehicle to use within Canada unless cross-border travel is explicitly approved. Driving into the United States without authorisation can void your CDW and liability cover, leaving you fully responsible for any damage or incidents that occur.

• Contact Dollar directly before your hire begins to ask whether cross-border travel from Kelowna to the US is permitted for your specific vehicle class and hire dates
• If approved, the authorisation must be noted on the hire agreement at the Kelowna counter at the time of pickup
• Cross-border one-way hires, such as picking up in Kelowna and dropping off in a US city, are often restricted or carry significant drop-off fees
• Ensure your insurance cover, including CDW and liability, extends to the US if you plan to cross the border in your Dollar hire

If cross-border travel is part of your plans, clarify this with Dollar at the Kelowna counter before signing the hire agreement, and review your booking confirmation for any territory restrictions already noted.

Most bookings made through Hola Car Rentals, including Dollar hires in Kelowna, include travel assistance provided by Terrawind Global Protection. However, this benefit does not apply to Canadian or US residents, only to travellers visiting from outside North America.

If you qualify, travel assistance covers situations such as a medical emergency while driving your Dollar hire on Kelowna's rural highways or the Okanagan Lake Bridge area, where you may be far from a hospital.

Coverage typically includes:

• Travel insurance with medical cover for up to 5 passengers
• Legal assistance in the event of a road accident
• Compensation for luggage lost by the airline
• Flight cancellation insurance

To reach the assistance line 24 hours a day during your Dollar hire in Kelowna:

• Call: +1 888 980 9992 (toll-free or collect)
• WhatsApp: +1 208 910 1001
• Email: [email protected]

Have your Hola Car Rentals confirmation number ready when you call. This travel assistance does not cover damage to the Dollar hire vehicle itself (that is CDW/LDW) or liability to third parties (that is LIS/SLI). Check your booking confirmation for the exact terms that apply to your Kelowna hire.