Avis Car Hire
in British Columbia

EASTER  45% OFF   

Hola Car Rentals is a premium partner of the leading car hire companies in British Columbia, giving you exclusive access to our All Inclusive+ rate. This rate includes extra benefits that no other company can match:

• Full vehicle coverage with no excess (applies only to certain rates and itineraries)
• Toll cashback: get back up to 5% of your total booking value for tolls charged during your hire
• Premium travel medical assistance for up to 5 passengers in case of emergency, covering up to CAD 200,000 (pre-existing conditions excluded)
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All at no additional cost, ensuring a unique hire experience with complete protection and peace of mind during your trip in British Columbia.

No. With Hola Car Rentals, all costs and charges for your booking in British Columbia are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in British Columbia charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

The Avis counter at Vancouver International Airport (YVR) in British Columbia is located in the baggage claim area of the main terminal at 3880 Grant McConachie Way, Richmond. The hire vehicles are parked outside the terminal rather than at an on-site garage.

Pickup directions vary by arrival type:

• International arrivals: proceed through the concourse to the parking area, pass public parking, and continue to the Avis booth.
• Domestic arrivals: exit the baggage area, cross the road to the stairway, then walk through public parking to the Avis booth.

Note that airport construction may affect walking routes, so allow extra time. The Avis counter at YVR is open Sunday through Saturday from 6:00 AM to 1:00 AM, and a 24-hour key drop box is available for after-hours returns.

If you are arriving at the South Terminal (YV2) in British Columbia, you will need to take a shuttle from the South Terminal to the main terminal counter, where Avis handles all pickups. South Terminal hours are Monday through Friday 7:00 AM to 8:00 PM and Saturday through Sunday 8:00 AM to 7:00 PM, also with a 24-hour drop box.

Almost all roads in British Columbia are toll-free, but there is one cashless tolled crossing you should know about before driving your Avis hire vehicle: the Port Mann Bridge in the Vancouver area.

Key facts about tolls in British Columbia:

• The Port Mann Bridge uses plate-based cashless billing. There are no cash lanes, so you cannot pay at the crossing.
• When you drive through, the toll authority captures your hire vehicle's plate and bills Avis, who then passes the charge to you along with an administrative processing fee.
• Most other major roads in British Columbia, including Highway 1 and the Coquihalla Highway, are toll-free.
• There are no congestion charges, emissions zones, or city-centre driving fees anywhere in British Columbia.

To avoid surprise charges, ask the Avis agent at pickup whether a toll programme is available for your hire. If you opt into a pay-per-use programme, expect the toll amount plus a daily convenience charge. If you do not enrol, Avis will bill the toll plus an administrative fee to your card, often weeks after the hire ends.

Keep your hire agreement and any toll receipts, as these are needed if you want to claim a toll reimbursement later.

To collect your Avis hire in British Columbia, you must present the following physical documents at the counter:

• A valid, original driver’s licence in the main driver’s name. Foreign licences are generally accepted in British Columbia; however, if your licence uses a non-Latin alphabet (Arabic, Chinese, Japanese, Cyrillic), you must also carry an International Driving Permit (IDP) as a translation alongside your original licence.
• A major credit card physically printed with the main driver’s name, with enough available credit to cover the authorisation hold (typically GBP 200 to GBP 500 at Avis locations in British Columbia).
• A valid passport or government-issued photo ID.
• Your booking confirmation or printed voucher.
• Round-trip flight or cruise tickets (required for visitors from outside Canada).

Digital documents are not accepted at the Avis counter. All documents must be physical originals. An IDP is a translation only and is invalid without your original licence.

If you think you may need an IDP, obtain it in your home country before travelling to British Columbia, as it cannot be issued abroad.

Yes, all bookings made through Hola Car Rentals include Tolls Cashback, which applies to Avis hires in British Columbia, including any tolls incurred on the Port Mann Bridge near Vancouver.

How the Tolls Cashback benefit works:

• You pay tolls normally during your hire, either through the Avis toll programme or billed to your card after return.
• After the hire ends, you can claim back up to 5% of your total Hola Car Rentals booking value for tolls paid.
• Example: if your booking total is US$500, the maximum cashback is US$25. If you paid US$15 in tolls, you receive US$15 back. If you paid US$40, you receive US$25 (the cap).

To claim your cashback after returning your Avis vehicle in British Columbia:

• Email [email protected] within 30 days of vehicle return.
• Use the subject line: Tolls Cashback - HOLA[your confirmation number].
• Attach your Hola Car Rentals confirmation, the Avis hire agreement, and a receipt or statement showing the toll charges.

Refunds are issued to the original payment method and typically process within 7 to 10 business days after approval. Late submissions beyond 30 days are not accepted.

Yes, Avis applies a young driver surcharge in British Columbia for renters aged 21 to 24. The surcharge is GBP 20 per day plus applicable taxes, charged at the counter on top of your prepaid rate.

Key points about underage hires at Avis in British Columbia:

• The minimum hire age at Avis in British Columbia is 21. Renters aged 21 to 24 can hire but will pay the daily surcharge.
• A major credit card in the renter’s name is required at pickup. Debit cards are not accepted at the YVR counter.
• The surcharge applies for every hire day and is taxable locally.
• Renters aged 25 and older are not subject to any age-related surcharge at Avis locations in British Columbia.

If you are adding an additional driver who is under 25, note that Avis in British Columbia requires additional drivers to be at least 25 years old. A driver under that threshold may be denied or subject to the surcharge. Confirm the exact conditions with the Avis agent at pickup, as policies can vary by vehicle class.

The young driver surcharge is a counter charge and is separate from your prepaid booking total.

Yes, one-way hires between British Columbia and Alberta are available through Avis, but there is an important seasonal restriction you must know before booking.

Avis prohibits one-way hires between British Columbia and Alberta from 1 December to 1 April each year. This restriction is due to winter driving conditions on mountain routes between the two provinces. If your travel dates fall within this window, a one-way drop-off will not be permitted.

Outside the restricted season, one-way fees between British Columbia and Alberta vary by distance and vehicle class:

• Hires originating from specific Avis locations such as Vancouver International Airport, the Hornby Street downtown branch, or the 9th Avenue site may qualify for a free drop-off to Calgary.
• For other pickup points, a distance-based fee applies. As a general guide, drops of 0 to 300 km may be free, while 301 to 400 km can cost approximately GBP 40 for compact vehicles and GBP 60 for luxury classes.

Drop-off fees are listed under the "To pay at destination" section during the Hola Car Rentals booking process and on your confirmation. These fees exclude taxes. Always verify the exact fee for your specific route at the time of booking, as pricing can change by season and vehicle class.

When you pick up your Avis hire in British Columbia, a temporary authorisation hold will be placed on your credit card as a security deposit. The hold is not a charge but reduces your available credit until it is released after the hire ends.

Typical deposit amounts at Avis in British Columbia:

• Most standard vehicles: approximately GBP 200 to GBP 400.
• Some locations, including Vancouver International Airport (YVR), may require a minimum authorisation of approximately GBP 500, or the estimated hire charges plus 20%, whichever is greater.
• Premium or speciality vehicles may carry higher holds.

Important requirements at the Avis counter in British Columbia:

• Only a major credit card physically printed with the main driver’s name is accepted for the deposit. Debit cards are not accepted at pickup.
• The card must have sufficient available credit to cover the hold plus any expected charges.
• Virtual or prepaid cards are not accepted.

After you return the vehicle, Avis releases the hold, but your bank controls when the funds reappear in your available credit. This can take up to 15 business days. Bring a backup credit card in case your primary card is declined.

Avis operates a Full-to-Full fuel policy for hires in British Columbia. You receive the vehicle with a full tank and must return it full to avoid additional charges.

Steps to follow to avoid fuel charges on your Avis hire in British Columbia:

• At pickup, check the fuel gauge with the Avis agent and confirm the starting level is recorded on the hire agreement.
• Take a photo of the dashboard showing the odometer and fuel gauge before leaving the lot.
• Refuel within approximately 15 km of the return location so the gauge does not drop before you arrive.
• Keep the final fuel receipt showing the date, time, and station address.
• For after-hours returns at YVR or other Avis locations in British Columbia, leave the receipt in the key drop envelope and keep a photo of the full gauge.

If you return the vehicle below the recorded starting level, Avis will charge you for the fuel shortfall at their refuelling rate, which is typically higher than the pump price, plus a refuelling service fee.

The Avis counter at some British Columbia locations may offer a prepaid fuel option. If you accept it, the Full-to-Full rule is replaced and any unused fuel is generally non-refundable, so it is usually better value to refuel yourself before returning.

Yes, most bookings made through Hola Car Rentals include travel assistance coverage provided by Terrawind Global Protection, which can help if you face a medical or legal emergency while driving your Avis hire in British Columbia, including in remote areas far from major cities.

What the travel assistance typically covers:

• Medical coverage for accidents and non-pre-existing illnesses, for up to 5 passengers.
• Legal assistance in the event of an accident.
• Compensation for luggage lost by the airline.
• Flight cancellation insurance.

This coverage does not include damage to the Avis hire vehicle (that is handled by CDW/LDW) or third-party liability to others (handled by LIS/ALI/SLI).

Important eligibility note: this travel assistance benefit applies only to non-North American customers. Canadian and US residents do not qualify for this benefit.

If you need assistance while driving in British Columbia, contact Terrawind 24 hours a day:

• Phone: +1 888 980 9992 (toll-free)
• WhatsApp: +1 208 910 1001
• Email: [email protected]

Have your Hola Car Rentals confirmation number ready when you call. Always check your booking confirmation for the exact coverage limits and conditions that apply to your reservation.

The return process at Avis locations in British Columbia varies slightly by location, but the general steps are straightforward.

At Vancouver International Airport (YVR) in British Columbia:

• Park and lock the vehicle in the designated Avis return area outside the main terminal.
• Place your hire agreement and keys in the key drop box.
• Take all personal belongings before leaving.
• Avis applies a 29-minute grace period at YVR. If you return between 30 and 89 minutes late, a three-quarter day charge applies. Returns 90 minutes or more late incur a full extra day charge. Note that the grace period does not apply to protection or fee calculations.

At the South Terminal (YV2) in British Columbia:

• Return the vehicle to the South Terminal area and place the contract and keys in the drop-off box inside the terminal.

At downtown Avis locations in British Columbia such as the Cambie Street branch:

• Bring your parking ticket, keys, and mileage record to the office, located in the P3 basement parking level.

For all Avis locations in British Columbia, refuel the vehicle before returning to comply with the Full-to-Full fuel policy. Keep your final fuel receipt in case of any dispute.

Yes, a basic level of third-party liability cover is included by default when you hire with Avis in British Columbia. Canadian provincial law requires every hire vehicle to carry statutory third-party liability, so this cover follows the car automatically.

What this means for your Avis hire in British Columbia:

• The statutory liability covers bodily injury and property damage you may cause to other people while driving the hire vehicle.
• It does not cover damage to the Avis hire vehicle itself (that requires CDW/LDW) or your own injuries (that requires PAI).
• The statutory minimum may be lower than what you would want in a serious accident. You can purchase supplementary liability insurance (LIS/ALI/SLI) at the Avis counter in British Columbia to increase your cover limits up to a higher threshold.

If you booked through Hola Car Rentals and selected a rate that includes LIS/ALI/SLI, verify that it appears on your hire agreement at the Avis counter. Only drivers named on the agreement are covered. Entering restricted areas or crossing borders without authorisation can void cover.

Always review the exact limits and conditions in your hire agreement when collecting your Avis vehicle in British Columbia.

Yes, you can add an additional driver to your Avis hire in British Columbia, but the driver must be present at the counter at pickup with a valid driver’s licence to be added to the hire agreement.

Fee structure for additional drivers at Avis in British Columbia:

• If your Hola Car Rentals booking confirmation states "Additional driver free of charge" or "Additional driver included," the first extra driver is covered at no extra cost.
• If not included, Avis charges GBP 10 per hire day plus taxes, with a maximum cap of GBP 50 plus taxes for the hire period.

Age requirements for additional drivers at Avis in British Columbia:

• Additional drivers must meet the minimum hire age of 21.
• Avis in British Columbia requires additional drivers to be at least 25 years old. Drivers aged 21 to 24 may be denied or subject to the young driver surcharge of GBP 20 per day.

Only drivers listed on the Avis hire agreement in British Columbia are covered by protections such as CDW/LDW and liability insurance. If someone not on the contract drives the vehicle, cover may be void. Both the main driver and the additional driver must sign the agreement at the counter.

Yes, Avis operates multiple locations across British Columbia beyond Vancouver International Airport (YVR), giving you flexibility to pick up or drop off at a location that suits your itinerary.

Major Avis locations in British Columbia include:

• Vancouver downtown at 757 Hornby Street and the Cambie Street branch (The Rise).
• North Vancouver at 220-150 West Esplanade Street.
• Burnaby (MetroPointe) and Surrey (Newton).
• Richmond, near YVR but separate from the airport counter.
• Abbotsford International Airport (YXX).
• Victoria International Airport (YYJ) in Sidney.
• Fort St. John Airport in Fort St. John.

Counter hours vary by location. For example, the Avis Hornby Street branch in Vancouver is open Sunday through Saturday from 8:00 AM to 4:30 PM (Friday until 5:00 PM), while the North Vancouver location operates Monday through Friday 8:00 AM to 5:00 PM, Saturday 9:00 AM to 3:00 PM, and Sunday 9:00 AM to 2:00 PM.

Off-airport Avis locations in British Columbia may offer lower base rates than the YVR airport counter, as airport locations typically carry additional concession fees. Always confirm the hours of your chosen Avis location in British Columbia before booking, especially if you plan an early morning or late evening pickup.