Avis Car Hire
in Victoria

Hola Car Rentals is a premium partner of the leading car hire companies in Victoria, giving you exclusive access to our All Inclusive+ rate. This rate includes extra benefits that no other company can match:

• Full vehicle coverage with no excess (applies only to certain rates and itineraries)
• Toll cashback: get back up to 5% of your total booking value for tolls charged during your hire
• Premium travel medical assistance for up to 5 passengers in case of emergency, covering up to CAD 200,000 (pre-existing conditions excluded)
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All at no additional cost, ensuring a unique hire experience with complete protection and peace of mind during your trip in Victoria.

No. With Hola Car Rentals, all costs and charges for your booking in Victoria are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Victoria charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

No, Victoria itself has no toll roads. British Columbia's roads are almost entirely toll-free, so driving your Avis hire car around Victoria and the surrounding region will not generate any toll charges.

The only tolled crossing in British Columbia is the Port Mann Bridge in the Greater Vancouver area, which uses a fully cashless, plate-based billing system. If your trip takes you from Victoria to the mainland and you drive through that corridor, the toll is captured by a camera linked to the vehicle's licence plate and billed to the hire company, which then passes the charge to you along with any applicable administrative fees.

At the Avis counter in Victoria you may be offered an optional toll programme. If you do not enrol and later drive through the Port Mann Bridge, Avis will charge the toll amount plus a processing fee to the credit card on file, often weeks after the hire ends. If you plan to stay on Vancouver Island, you can decline the programme with confidence since no tolls apply locally.

To collect your Avis hire in Victoria you must bring all of the following physical documents. Digital copies are not accepted at the counter.

• Your original, unexpired driver’s licence in the main driver’s name.
• An International Driving Permit (IDP) if your licence uses a non-Latin alphabet such as Arabic, Chinese, Japanese, or Cyrillic. For licences in Latin-script languages an IDP is recommended but not mandatory.
• A major credit card with the driver’s name printed on the card, held in the main driver’s name, for the security deposit. Debit and prepaid cards are not accepted for the hold.
• Your passport or valid government photo ID.
• Your booking confirmation or printed voucher.
• Round-trip flight or cruise tickets if you are visiting from outside Canada.

In Canada, visitors can generally drive on a valid foreign licence. However, if your licence is not in English and does not use a Latin alphabet, you must carry an IDP alongside the original. Obtain the IDP in your home country before travelling, as it cannot be issued abroad.

At the Avis counter in Victoria, verify that all named drivers are added to the hire agreement and that each presents their own valid licence.

You must present a physical, major credit card with the driver’s name printed on the card at the Avis counter in Victoria. The card must be in the main driver’s name and have sufficient available credit to cover the authorisation hold.

For Canada, the typical hold placed on a credit card is approximately GBP 200 to GBP 300, though some Avis locations may authorise up to GBP 400 depending on the vehicle class and season. This is a temporary authorisation, not a charge, and it reduces your available credit until your bank releases it after the hire ends, which can take up to 15 working days.

• Debit cards, prepaid cards, and virtual or single-use card numbers are not accepted for the deposit.
• Digital wallets such as Apple Pay or Google Pay are not accepted at the counter for the hold.
• A third-party’s card is not permitted. The card must belong to the main driver.

Before arriving at the Avis counter in Victoria, notify your bank of your travel plans to prevent fraud blocks on a high-value in-person authorisation. Bringing a backup credit card in your own name is also a good precaution.

Yes, all bookings include Tolls Cashback, which lets you recover up to 5% of your total booking value for tolls paid during your Avis hire in Victoria or anywhere else you drive during the trip.

Because Victoria and most of Vancouver Island are toll-free, this benefit is most relevant if your itinerary takes you to the mainland and through the Port Mann Bridge, the only tolled crossing in British Columbia. Any toll charges billed through your Avis hire agreement during that period are eligible for the cashback claim.

To claim after returning the vehicle:

• Email [email protected] within 30 days of vehicle return.
• Use the subject line: Tolls Cashback, followed by your reservation number.
• Attach your Hola Car Rentals booking confirmation, the signed Avis hire agreement, and a receipt or statement showing the toll charges.

The refund is issued to the original payment method used for the booking and typically processes within 7 to 10 working days after approval. Claims submitted after 30 days are not accepted.

Yes, you can add an additional driver to your Avis hire in Victoria, either as part of your rate or by paying a fee at the counter.

For Avis in Victoria, the additional driver fee is GBP 10 per hire day plus applicable taxes, capped at GBP 50 plus taxes for the hire period. Some Hola Car Rentals rates include one additional driver free of charge. Check your booking confirmation for the line that reads "Additional driver free of charge" to see whether it applies to your reservation.

Requirements for adding a driver at the Avis counter in Victoria:

• The additional driver must be physically present at collection.
• They must present a valid driver’s licence and any required IDP.
• For Avis, the additional driver must be at least 25 years old at the time of collection.
• Both the main driver and the additional driver must sign the hire agreement.

Only drivers listed on the Avis hire agreement are covered by protections such as CDW/LDW. Anyone who drives the vehicle without being named on the contract may void those coverages and result in additional charges.

Avis hires in Victoria follow a Full-to-Full fuel policy by default. You receive the vehicle with a full tank and must return it full to avoid fuel charges.

At collection at the Avis counter in Victoria:

• Check the fuel gauge with the agent and confirm the starting level is recorded on the hire agreement.
• Take a photo of the dashboard showing the odometer and fuel gauge.
• Ask the agent for the nearest petrol stations to the return location.

At return, refuel within approximately 10 miles or 15 km of the drop-off point so the gauge does not drop below full before you arrive. Keep the fuel receipt showing the date, time, and station address as evidence in case a charge is disputed.

If you return the Avis vehicle in Victoria with less than a full tank, you may be charged for the fuel shortfall at the partner's refuelling rate, which is typically higher than the pump price, plus a refuelling service fee. Returning the car full is always the most cost-effective option.

Yes, drivers under 25 years old may face a young driver surcharge when hiring with Avis in Victoria. Age restrictions and surcharge amounts are set by Avis and can vary by location, vehicle class, and season.

For additional drivers on an Avis hire in Victoria, the additional driver must be at least 25 years old at the time of collection. Drivers younger than that threshold may be denied as an additional driver or subject to a surcharge.

If you are a younger driver booking an Avis hire in Victoria, check your booking confirmation carefully for any underage fee listed under the "To pay at destination" section. This fee is paid directly at the Avis counter and is not included in the prepaid rate.

Bringing a valid driver’s licence and any required IDP is mandatory regardless of age. If your licence uses a non-Latin alphabet, an IDP is required at the Avis counter in Victoria.

Yes, most bookings include Travel Assistance provided by Terrawind Global Protection, which can be valuable if an unexpected medical situation or travel disruption occurs during your Avis hire in Victoria or elsewhere on your trip.

Core benefits typically included:

• Travel insurance with medical cover for up to 5 passengers.
• Legal assistance in the event of a road accident.
• Compensation for luggage lost by the airline.
• Flight cancellation insurance.

This cover is particularly useful if you experience a medical emergency while driving remote areas of Vancouver Island during your Avis hire. To activate assistance, call the 24/7 line at +1 888 980 9992 or contact Terrawind via WhatsApp at +1 208 910 1001, providing your Hola Car Rentals confirmation number and your location.

Important: this benefit applies only to non-North American customers. Canadian and US residents do not qualify for Travel Assistance. It also does not cover damage to the Avis hire vehicle itself (that is handled by CDW/LDW) or third-party liability (covered by LIS/SLI). Review your booking confirmation for the exact terms and coverage limits that apply to your reservation.

Yes, one-way hires are possible with Avis, allowing you to pick up in Victoria and drop off in Vancouver or another city, but a drop-off fee may apply depending on the route.

Because Victoria is on Vancouver Island and Vancouver is on the mainland, a one-way hire between these two locations typically involves a ferry crossing. Cross-regional one-way routes often carry a drop-off fee, which is route-specific and set by Avis. This fee is separate from mileage, fuel, and tolls.

How to check whether a drop-off fee applies to your Avis hire from Victoria:

• During the booking process, select your different return location. The system will display any applicable drop-off fee on the rate details page.
• The fee appears under the "To pay at destination" section of the checkout screen and on your booking confirmation.
• If no fee is shown, no drop-off charge applies to that specific route.

Note that cross-border driving restrictions may also apply. Always review your Avis hire agreement for any geographic limitations before crossing into other provinces or regions.