Van Hire
in British Columbia

Hola Car Rentals is a premium partner of the leading car hire companies in British Columbia, giving you exclusive access to our All Inclusive+ rate. This rate includes extra benefits that no other company can match:

• Full vehicle coverage with no excess (applies only to certain rates and itineraries)
• Toll cashback: get back up to 5% of your total booking value for tolls charged during your hire
• Premium travel medical assistance for up to 5 passengers in case of emergency, covering up to CAD 200,000 (pre-existing conditions excluded)
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All at no additional cost, ensuring a unique hire experience with complete protection and peace of mind during your trip in British Columbia.

No. With Hola Car Rentals, all costs and charges for your booking in British Columbia are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in British Columbia charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

To pick up a van hire in British Columbia, you must bring the following physical documents to the counter:

• A valid, original driver’s licence in the main driver’s name
• A major credit card with the driver’s name printed on the card, for the authorisation hold
• A passport or valid government-issued photo ID (required for international visitors)
• Your booking confirmation or printed voucher
• Round-trip flight or cruise tickets if you are visiting from abroad

If your driver’s licence is not in English and does not use a Latin alphabet (for example, Arabic, Chinese, Japanese, or Cyrillic script), an International Driving Permit (IDP) is mandatory. For licences in English or using a Latin alphabet, an IDP is recommended but not strictly required.

All documents must be physical originals. Digital copies or photos on a phone are not accepted at the van hire counter in British Columbia. Debit and prepaid cards are not accepted for the authorisation hold.

An International Driving Permit (IDP) is required for your van hire in British Columbia only if your driver’s licence uses a non-Latin alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script. If your licence is printed in English or uses a Latin alphabet, an IDP is recommended but not mandatory.

The IDP is a translation document only. It is not a standalone licence and must always be carried together with your original driver’s licence when collecting your van in British Columbia. The counter will not accept an IDP without the original licence.

If you think you may need an IDP, obtain it in your home country before travelling. It cannot be issued to non-residents once you have arrived in Canada.

Vancouver International Airport (YVR) is the main hub for van hires in British Columbia, with several partner brands operating on-site.

• Alamo’s counter is located in the airport parking structure at 3211 Grant McConachie Way, with separate directions for domestic and international arrivals
• Enterprise’s counter is on parking level P0 of the main parking structure, directly across the street from the main terminal
• Avis and Budget both operate at the airport with counters open Sunday through Saturday from 6:00 AM to 1:00 AM

When you arrive at YVR to collect your van, follow the car hire signs towards the parking structure. Bring your booking confirmation, valid driver’s licence, passport, and a major credit card in your name with your name printed on the card. The agent will verify your documents, place a temporary authorisation hold on your credit card for the security deposit, and hand over the keys to your van.

If you are arriving on an international flight, allow extra time to clear customs before heading to the hire counter in British Columbia.

British Columbia has very few toll roads. The only active toll crossing is the Port Mann Bridge in the Vancouver area, which uses a fully cashless tolling system. There are no toll booths where you can pay cash. Instead, charges are captured electronically via the vehicle’s licence plate.

When hiring a van in British Columbia, you have two main options for handling this toll:

• Enroll in the hire company’s optional toll programme (such as Enterprise’s TollPass) for a convenience charge of approximately US$3.95 to US$4.95 per day, capped at around US$30 per hire period. This covers the toll automatically via plate billing.
• Decline the programme and have the toll billed to you later. The hire company will receive the invoice from the toll authority and charge you the toll amount plus an administrative processing fee, typically 4 to 6 weeks after your hire ends.

Most highways in British Columbia, including Highway 1 and the Coquihalla (Highway 5), are toll-free. There are no congestion charges or emissions zone fees anywhere in British Columbia. If you plan to drive your van only on standard provincial highways, you are unlikely to encounter any toll charges at all.

All bookings made through Hola Car Rentals include Tolls Cashback, which reimburses you for tolls paid during your van hire in British Columbia, up to 5% of your total booking value.

In British Columbia, the only active toll road is the Port Mann Bridge near Vancouver. If you cross it in your van and pay the toll, you can claim that amount back after your hire ends.

To claim your Tolls Cashback:

• Email [email protected] within 30 days of returning your van
• Use the subject line: Tolls Cashback, followed by your reservation number
• Attach your Hola Car Rentals booking confirmation, the signed hire agreement, and a receipt or statement showing the toll charges paid

The refund is issued to the same payment method used for your original booking and typically processes within 7 to 10 working days after approval. Late submissions received after 30 days are not accepted. This benefit does not mean tolls are included in your van hire rate in British Columbia. You still pay tolls normally and claim the reimbursement afterwards.

When you pick up your van in British Columbia, the hire company will place a temporary authorisation hold on your credit card. This is not a charge but it reduces your available credit until the hold is released after you return the van.

For van hires in British Columbia, typical security deposit holds are approximately GBP 200 to GBP 350, though some locations may require up to GBP 500. Larger or premium van classes may carry higher holds.

Important requirements for the deposit:

• You must present a physical, major credit card with your name printed on the card
• The card must be in the main driver’s name
• Debit cards, prepaid cards, and virtual cards are not accepted for the deposit
• Make sure your card has sufficient available credit to cover the hold plus any expected charges

After you return the van, the hold is released. Your bank or card issuer controls how quickly it appears back on your account, which can take up to 15 working days. Bringing a backup credit card is always a good idea when hiring a van in British Columbia.

Yes, there are specific road and size restrictions that affect van hires in British Columbia, particularly for larger van conversions and campervans.

• Highway 20 between Anahim Lake and Bella Coola is unsuitable for larger van conversions and motorhomes, and some operators explicitly prohibit driving this route
• The Dease Lake to Telegraph Creek road also bans larger motorhomes
• Oversize vehicles wider than 3.2 metres require pilot cars on certain routes, including Highway 4 to Tofino
• Height restrictions apply on parts of Highway 97
• Van conversions and premium B-class vehicles cannot be driven to the Yukon, Northwest Territories, or Newfoundland and Labrador due to unsuitable road conditions

For standard passenger vans, the main highways in British Columbia, including Highway 1, Highway 5 (Coquihalla), and Highway 97, are paved and generally suitable. However, mountain passes can have snow, ice, or construction, especially in winter. Check DriveBC for real-time road conditions before setting out in your van anywhere in British Columbia.

Always review your hire agreement for any specific restrictions on where your van may be driven.

In British Columbia, provincial law requires every registered vehicle to carry third-party liability insurance. When you hire a van in British Columbia through Hola Car Rentals, this statutory liability cover is included by default with your hire. You can also purchase higher supplementary liability limits at the counter if you want additional protection.

Beyond third-party liability, you should also consider:

• Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW), which reduces your financial responsibility for damage to the van itself. A deductible may apply unless your confirmation states zero deductible.
• CDW and LDW do not cover damage you cause to other people or their property. That is handled by the third-party liability cover described above.

CDW and LDW do not cover prohibited use such as off-road driving, driving under the influence, or using the van in restricted areas of British Columbia. All drivers must be named on the hire agreement for cover to apply.

Review your booking confirmation carefully to confirm exactly which protections are included in your van hire rate for British Columbia, and what deductible amounts apply.

Most bookings made through Hola Car Rentals include travel assistance cover provided by Terrawind Global Protection. This benefit is particularly useful when driving a van in British Columbia, where some routes pass through remote mountain areas far from urban services.

Coverage typically includes:

• Travel insurance with medical cover for up to 5 passengers
• Legal assistance in the event of an accident
• Compensation for luggage lost by the airline
• Flight cancellation insurance

If you need assistance while driving your van anywhere in British Columbia, contact Terrawind 24 hours a day, 7 days a week. You can reach them by phone at +1 888 980 9992 (toll-free) or via WhatsApp at +1 208 910 1001. Have your full name and your Hola Car Rentals confirmation number ready when you call.

Please note that this travel assistance benefit does not apply to Canadian or US residents. It is designed for visitors travelling internationally. It also does not cover damage to the van itself (that is handled by CDW or LDW) or third-party liability (covered separately). Always check your booking confirmation for the exact terms and coverage limits that apply to your van hire in British Columbia.

Van hires in British Columbia follow a Full-to-Full fuel policy. You receive the van with a full tank and must return it full to avoid additional charges.

To avoid fuel charges when returning your van in British Columbia:

• Check the fuel gauge with the agent at pickup and confirm the starting level is recorded on the hire agreement
• Take a photo of the dashboard showing the odometer and fuel gauge at pickup
• Refuel within approximately 15 kilometres of the return location so the gauge does not drop before you arrive
• Keep your final fuel receipt showing the date, time, and station address

If you return the van with less than a full tank, the hire company may charge you for the fuel shortfall at their own refuelling rate, which is typically higher than the pump price, plus a service fee.

If the van was not full at pickup, ask the agent to record the exact starting level on the agreement. You only need to return it at that same level. Fuel costs in British Columbia can vary by region, with remote areas generally charging more than urban centres like Vancouver.

Yes, you can add an additional driver to your van hire in British Columbia, either as an included benefit or for a fee paid at the counter, depending on your rate.

If your booking confirmation states that an additional driver is included, the first extra driver is free. If it is not included, the daily fees charged at the counter in British Columbia are approximately:

• Avis, Budget, and Payless: GBP 10 per day plus taxes, capped at GBP 50 per hire
• Hertz, Thrifty, and Dollar: GBP 11 per day plus taxes, capped at GBP 154 per hire
• Alamo, National, and Enterprise: GBP 13 per day plus taxes

The additional driver must be present at the van hire counter in British Columbia at the time of pickup. They must bring their own valid driver’s licence and, if their licence is not in English or uses a non-Latin alphabet, an International Driving Permit as well. Both the main driver and the additional driver must sign the hire agreement. Only drivers named on the agreement are covered by the van’s insurance protections in British Columbia.

Yes, winter tyre requirements apply on many roads in British Columbia, and they directly affect van hires in the province.

Most hire vans in British Columbia are equipped with M+S (mud and snow) tyres, which meet the minimum winter tyre requirement for provincial highways. However, driving a van on mountain passes such as the Coquihalla (Highway 5) or through the interior of British Columbia in winter conditions requires careful planning regardless of tyre type.

Key points for van renters in British Columbia:

• Carry chains or traction devices if you plan to drive your van on mountain routes in winter, as conditions can change rapidly
• Check DriveBC for real-time road conditions and any chain-up requirements before departing
• Adverse weather or visibility below 300 metres can restrict operations for larger vans and motorhomes on certain routes in British Columbia
• Confirm with the hire company at pickup whether the specific van you are receiving has winter tyres or M+S tyres, and whether chains are available

Always review your hire agreement for any restrictions on driving your van in winter conditions in British Columbia.

Yes, one-way van hires in British Columbia are possible, but a drop-off fee may apply depending on the route and hire company.

When booking a one-way van hire in British Columbia, the drop-off fee is shown during the booking process under the section labelled as charges due at the destination. It is not included in the prepaid rate and cannot be prepaid. Common patterns for van hires in British Columbia include:

• Same-city airport to downtown: often no drop-off fee
• Between different cities within British Columbia, such as Vancouver to Kelowna or Kamloops: a drop-off fee typically applies and varies by distance and van class
• Cross-border one-ways, for example from British Columbia into the United States: often restricted or subject to higher fees depending on the hire partner

Note that some van conversion and campervan operators in British Columbia explicitly prohibit driving certain vehicle types to other provinces or territories such as the Yukon or Northwest Territories. Always check the hire agreement for geographic restrictions before booking a one-way van hire in British Columbia.

If the drop-off fee shown at the counter differs from what appeared on your booking confirmation, keep all paperwork and contact support after the hire is complete.