Thrifty Car Hire
in British Columbia

Hola Car Rentals is a premium partner of the leading car hire companies in British Columbia, giving you exclusive access to our All Inclusive+ rate. This rate includes extra benefits that no other company can match:

• Full vehicle coverage with no excess (applies only to certain rates and itineraries)
• Toll cashback: get back up to 5% of your total booking value for tolls charged during your hire
• Premium travel medical assistance for up to 5 passengers in case of emergency, covering up to CAD 200,000 (pre-existing conditions excluded)
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All at no additional cost, ensuring a unique hire experience with complete protection and peace of mind during your trip in British Columbia.

No. With Hola Car Rentals, all costs and charges for your booking in British Columbia are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in British Columbia charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

Almost all roads in British Columbia are toll-free, but there is one cashless tolled crossing you should know about before driving your Thrifty hire car: the Port Mann Bridge in the Vancouver area.

The Port Mann Bridge uses a fully cashless tolling system. There are no cash lanes, so payment is handled electronically by capturing the vehicle's licence plate. The charge is typically billed to the hire company, which then passes it on to you along with any applicable administrative fees.

A few things to keep in mind for your Thrifty hire in British Columbia:

• No cash payment is accepted at the Port Mann Bridge, so you cannot pay at the crossing directly.
• If you use the bridge, Thrifty will receive the invoice from the toll authority and charge your credit card, often weeks after the hire ends.
• You may be offered an optional toll convenience programme at the Thrifty counter in British Columbia, typically billed at a daily rate with a per-hire cap, which handles toll billing automatically.
• If you want to avoid any toll charges entirely, you can plan your route to avoid the Port Mann Bridge, as most other roads in British Columbia carry no tolls.

All other major highways in British Columbia, including the Coquihalla Highway, are toll-free.

To collect your Thrifty hire car in British Columbia, you must bring the following physical documents to the counter:

• Your original, unexpired driver’s licence in the main driver’s name.
• A major credit card with the driver’s name printed on the card, in the main driver’s name, for the authorisation hold.
• A valid passport or government-issued photo ID.
• Your booking confirmation or printed voucher.
• Round-trip flight or cruise tickets if you are visiting from abroad.

If your driver’s licence is not in English and is not issued by an EU or EEA country, an International Driving Permit (IDP) is strongly recommended. An IDP is mandatory if your licence uses a non-Latin alphabet such as Arabic, Chinese, Japanese, or Cyrillic. The IDP is a translation only and must be carried alongside your original licence at all times during your Thrifty hire in British Columbia.

All documents must be physical originals. Digital copies shown on a phone or tablet are not accepted at the Thrifty counter in British Columbia. Debit and prepaid cards are not accepted for the authorisation hold.

Yes, a major credit card in the main driver’s name with the driver’s name printed on the card is required for the authorisation hold when picking up a Thrifty hire car in British Columbia.

At the Thrifty counter in British Columbia, a temporary authorisation hold is placed on your credit card. This is not a charge, but it reduces your available credit until the hire is closed and your bank releases the hold. For Canada, typical holds range from CA£ 300 to CA£ 500, though some locations may hold up to approximately CA£ 750 depending on the vehicle class and location.

• Debit cards, prepaid cards, and virtual or single-use card numbers are not accepted for the deposit.
• Digital wallets such as Apple Pay or Google Pay are not accepted for the deposit hold.
• The card must be physically present and have the driver’s name printed on it.
• Even if you prepaid your Thrifty booking online, you must still present a physical credit card at the counter in British Columbia.

It is a good idea to bring a backup credit card in your name in case your primary card is declined, and to notify your bank of your travel plans to prevent fraud blocks on the authorisation.

Yes, all bookings include Tolls Cashback, which means you can get up to 5% of your total booking value back for tolls you pay during your Thrifty hire in British Columbia.

While most roads in British Columbia are toll-free, if you cross the Port Mann Bridge or drive through any other tolled area during your Thrifty hire, you can submit a claim after returning the vehicle.

To claim your Tolls Cashback after your Thrifty hire in British Columbia:

• Email [email protected] within 30 days of returning the vehicle.
• Use the subject line: Tolls Cashback, followed by your reservation confirmation number.
• Attach your Hola Car Rentals booking confirmation, the signed hire agreement from Thrifty, and a receipt or statement showing the toll charges paid.
• Include your full name, travel dates, and the last 4 digits of the card used for the booking.

The refund is issued to the original payment method used for your reservation and typically processes within 7 to 10 business days after approval. Claims submitted after 30 days are not accepted. This benefit does not mean tolls are included in your booking; you still pay tolls normally and receive reimbursement afterwards.

Yes, you can add an additional driver to your Thrifty hire car in British Columbia, either as part of your rate or by paying a fee at the counter.

For Thrifty in British Columbia, the additional driver fee is US$13.50 per hire day plus applicable taxes, with a maximum charge of US$189 plus taxes if it is not included in your rate. Check your booking confirmation to see whether an additional driver is already included at no extra cost.

Requirements for adding an additional driver to your Thrifty hire in British Columbia:

• The additional driver must be physically present at the Thrifty counter at the time of pick-up.
• They must present a valid driver’s licence and meet the minimum age requirements for British Columbia.
• If their licence is not in English or uses a non-Latin alphabet, an International Driving Permit is required.
• Both the main driver and the additional driver must sign the hire agreement.

Only drivers listed on the Thrifty hire agreement in British Columbia are covered by the vehicle's protections such as CDW and liability cover. Anyone who drives the car without being named on the contract may void those protections entirely.

Thrifty hire in British Columbia follow a Full-to-Full fuel policy by default. This means you receive the vehicle with a full tank and must return it full to avoid additional fuel charges.

To avoid fuel charges on your Thrifty hire in British Columbia:

• Check the fuel gauge with the Thrifty agent at pick-up and confirm the starting level is recorded on the hire agreement.
• Take a photo of the dashboard showing the odometer and fuel gauge when you collect the car.
• Refuel within approximately 10 miles or 15 km of the return location so the gauge does not drop before you arrive.
• Keep your final fuel receipt showing the date, time, and station address.
• If returning after hours, leave the receipt in the key envelope and keep a photo of the full gauge.

If you return the Thrifty vehicle in British Columbia with less fuel than recorded at pick-up, you may be charged for the fuel shortfall at the partner's refuelling rate, which is typically higher than the pump price, plus a refuelling service fee. Using the correct fuel type is also important, as wrong-fuel incidents are not covered by the fuel policy and may generate additional charges.

Yes, a drop-off fee may apply when you return your Thrifty hire car in British Columbia to a different location than where you picked it up.

The fee is route-specific and set by Thrifty based on the cities or airports involved, the vehicle class, and the season. Not every different-location return incurs a fee, but longer distances and cross-regional routes typically do.

Here is how to check whether a drop-off fee applies to your Thrifty hire in British Columbia:

• During the booking process, select your different return location and the fee will appear on the rate details page under the section labelled as amounts due at destination.
• Your booking confirmation will also list the drop-off fee if one applies to your route.
• The fee cannot be prepaid and is paid directly to Thrifty at the counter in British Columbia.

Cross-border one-way hires, for example returning a Thrifty vehicle rented in British Columbia to a location in the United States, may be restricted or carry higher fees depending on partner rules. Always confirm cross-border permissions before booking. If the Thrifty counter charges a drop-off fee that differs from what your confirmation shows, keep all paperwork and contact support after the hire.

Yes, provincial law in British Columbia requires every hire vehicle to carry third-party liability cover, so a statutory minimum level of liability insurance is included by default when you hire through Thrifty in British Columbia.

This means you are not driving without any liability protection. However, the statutory minimum may not be sufficient depending on your situation, and you can purchase supplementary liability cover (LIS or SLI) to increase your protection limits.

A few important points about liability cover for your Thrifty hire in British Columbia:

• The included statutory liability covers bodily injury and property damage you may cause to third parties while driving the Thrifty vehicle.
• It does not cover damage to the Thrifty hire car itself, which requires CDW or LDW.
• It does not cover your own injuries (that would require Personal Accident Insurance) or your belongings (Personal Effects Cover).
• Only drivers named on the Thrifty hire agreement in British Columbia are covered. Anyone driving who is not listed on the contract may void the cover.

Review your booking confirmation to see exactly what liability limits are included in your rate, and consider whether higher supplementary limits are appropriate for your trip in British Columbia.

Yes, most bookings include travel assistance cover provided by Terrawind Global Protection, which can be valuable if something unexpected happens during your Thrifty hire in British Columbia, such as a medical emergency on a remote highway or a flight cancellation before you even reach the counter.

Core benefits typically included are:

• Travel and medical cover for up to 5 passengers.
• Legal assistance in the event of a road accident.
• Compensation for luggage lost by the airline.
• Flight cancellation insurance.

To reach assistance 24 hours a day during your Thrifty hire in British Columbia, call +1 888 980 9992 (toll-free or collect), or contact via WhatsApp at +1 208 910 1001, or email [email protected]. Have your Hola Car Rentals confirmation number ready when you call.

Important: this travel assistance benefit applies only to non-North American customers. Residents of Canada and the United States do not qualify for this benefit, regardless of whether they are hiring a Thrifty vehicle in British Columbia or elsewhere. Check your booking confirmation for the exact terms and coverage limits that apply to your reservation.

CDW (Collision Damage Waiver) and LDW (Loss Damage Waiver) reduce your financial liability for damage to the Thrifty hire vehicle itself in British Columbia. If the car is damaged in a collision, stolen, or vandalised, these coverages apply up to the limits stated in your hire agreement, minus any excess or deductible that may apply.

What CDW and LDW typically cover on a Thrifty hire in British Columbia:

• Collision damage to the hire vehicle.
• Theft and vandalism.
• Damage from other covered incidents named in the Thrifty hire agreement.

What CDW and LDW do not cover:

• Third-party liability, meaning injury or property damage you cause to others. That requires separate LIS or SLI cover.
• Damage from prohibited use such as driving off-road, driving under the influence, or using the vehicle in restricted areas.
• Tires, wheels, undercarriage, and roof damage are often excluded unless a specific add-on is purchased.
• Drivers not listed on the Thrifty hire agreement in British Columbia.

If an incident occurs during your Thrifty hire in British Columbia, report it to Thrifty immediately using the number on your hire agreement, gather photos and any police report, and follow the instructions provided. Late reporting can invalidate the cover.

When you arrive at your pickup location in British Columbia, finding the Thrifty counter is straightforward if you follow a few steps.

• Check your booking confirmation for the exact Thrifty counter address or terminal location in British Columbia before you travel.
• At airports in British Columbia, follow signs for Car Hire. Thrifty counters may be located inside the terminal, in a consolidated hire car centre, or accessible via a shuttle bus from the terminal.
• If a shuttle is required, go to the marked shuttle stop outside the arrivals area and look for the Thrifty logo or the hire car centre shuttle.
• At some locations in British Columbia, Thrifty may share a counter with another brand in the same group. If you cannot find a dedicated Thrifty desk, ask airport staff or use a courtesy phone to be directed to the correct counter.
• For city locations in British Columbia, bring the exact address from your confirmation and call the location if the office appears closed or relocated.

Bring all required documents to the Thrifty counter in British Columbia, including your driver’s licence, credit card, passport, and booking confirmation, so the pick-up process goes smoothly. If you arrive outside counter hours, review your confirmation for after-hours instructions.

No, there are no congestion charges, emissions zones, or city-centre driving fees in British Columbia. Systems like London's ULEZ or similar urban access fees do not exist anywhere in British Columbia, so your Thrifty hire car will not be subject to any such charges when driving in Vancouver or any other city in the province.

The only road-based fee you need to be aware of for your Thrifty hire in British Columbia is the cashless toll on the Port Mann Bridge in the Vancouver area. All other major roads and highways in British Columbia, including the Coquihalla Highway, are toll-free.

This means that for most driving you do in British Columbia with your Thrifty hire, you will not encounter any automatic road-use fees beyond standard fuel costs. If you do cross the Port Mann Bridge, the toll is captured electronically via licence plate and billed through Thrifty after the hire ends, along with any applicable processing fees.

If you have questions about specific charges that appear on your Thrifty hire invoice after returning the vehicle in British Columbia, contact support with your hire agreement and any toll statements to review the charges.

If your Thrifty hire car breaks down or you need roadside assistance anywhere in British Columbia, the first step is to use the contact number printed on your Thrifty hire agreement. Thrifty belongs to the Hertz group, so roadside assistance for Thrifty hires in British Columbia is handled through the Hertz group support line listed on your contract.

Steps to follow if you need help during your Thrifty hire in British Columbia:

• Pull over safely and turn on your hazard lights.
• Call the roadside assistance number on your Thrifty hire agreement.
• Provide your location, vehicle details, and hire agreement number.
• Follow the instructions given by the assistance coordinator.

In addition to Thrifty's own roadside support, most bookings also include Travel Assistance provided by Terrawind Global Protection. This benefit covers medical emergencies, legal assistance after an accident, and other travel-related incidents that may occur during your time in British Columbia. To reach Terrawind, call +1 888 980 9992 at any hour. Note that this travel assistance benefit is available only to non-North American customers; residents of Canada and the United States do not qualify. Check your Hola Car Rentals booking confirmation to confirm which benefits apply to your Thrifty hire in British Columbia.