Car Hire
in Kelowna

Hola Car Rentals is a premium partner of the leading car hire companies in Kelowna, giving you exclusive access to our All Inclusive+ rate. This rate includes extra benefits that no other company can match:

• Full vehicle coverage with no excess (applies only to certain rates and itineraries)
• Toll cashback: get back up to 5% of your total booking value for tolls charged during your hire
• Premium travel medical assistance for up to 5 passengers in case of emergency, covering up to CAD 200,000 (pre-existing conditions excluded)
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All at no additional cost, ensuring a unique hire experience with complete protection and peace of mind during your trip in Kelowna.

No. With Hola Car Rentals, all costs and charges for your booking in Kelowna are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Kelowna charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

No, there are no toll roads in Kelowna or anywhere in the British Columbia interior. Most roads you will drive around Kelowna, including Highway 97 and the Coquihalla Highway, are completely toll-free.

The only tolled crossing in British Columbia is the Port Mann Bridge in the Greater Vancouver area. If your Kelowna trip includes a drive to Vancouver, be aware that the Port Mann Bridge uses a cashless, plate-based billing system with no cash payment option at the crossing. Charges are captured by camera and billed to the registered vehicle owner, which in a hire means the charges flow through the agency to your credit card, often with an administrative processing fee added.

To avoid surprises on a Vancouver side trip from Kelowna, ask the hire desk about their toll programme options. Some partners offer a daily transponder service so tolls are handled automatically. Alternatively, you can opt out and pay per use, but expect the toll amount plus an administrative fee to appear on your card days or weeks after the hire ends.

To collect your hire car in Kelowna you must present the following physical documents at the counter:

• A valid, original driver’s licence in the main driver’s name
• A major credit card with the driver’s name printed on the card, used for the authorisation hold
• A passport or valid government-issued photo ID
• Your booking confirmation or printed voucher
• Round-trip flight or cruise tickets if you are visiting from outside Canada

If your driver’s licence is not in English and does not use a Latin alphabet (for example, Arabic, Chinese, Japanese, or Cyrillic script), you must also carry an International Driving Permit (IDP) alongside your original licence. The IDP is a translation only and is never accepted without the original licence.

All documents must be physical originals. Digital copies shown on a phone or tablet are not accepted at Kelowna hire counters. Bring a backup credit card in your name as well, in case your primary card is declined during the deposit authorisation.

Not always, but it depends on your licence. In Kelowna, as throughout Canada, visitors can generally drive with a valid foreign licence. However, an International Driving Permit (IDP) is strongly recommended if your licence is not in English, and it is mandatory if your licence uses a non-Latin alphabet such as Arabic, Chinese, Japanese, or Cyrillic script.

The IDP is a translation booklet only. It must always be carried together with your original licence and is not valid on its own. Hire counters in Kelowna will not accept an IDP as a standalone document.

If you think you may need an IDP, obtain it in your home country before travelling to Kelowna. Canadian or US automobile associations do not issue IDPs to holders of foreign licences, so you cannot get one after you arrive.

Yes, Tolls Cashback is included with every booking, and it applies to your Kelowna hire even though most roads in the Kelowna area are toll-free.

If your trip takes you west towards Vancouver and you cross the Port Mann Bridge or encounter any other tolled road, you can claim back up to 5% of your total booking value for tolls paid during the hire period. Here is how it works:

• Pay tolls normally during your hire, whether through the hire company’s transponder programme or plate-based billing
• After returning the vehicle, email [email protected] within 30 days
• Include your Hola Car Rentals reservation confirmation, the signed hire agreement, and a receipt or statement showing the toll charges

The refund is issued to the same payment method used for your booking and typically processes within 7 to 10 business days after approval. Late submissions received after 30 days are not accepted. This benefit reimburses toll charges only, not administrative or processing fees added by the hire company.

You must present a physical major credit card with the main driver’s name printed on the card at the Kelowna hire desk. The card is used to place a temporary authorisation hold, not an immediate charge, and it reduces your available credit until the hire is closed and your bank releases the hold.

For hires in Canada, typical deposit holds range from GBP 300 to GBP 500 for standard vehicles, though some Kelowna locations may authorise up to approximately GBP 750. Premium or speciality vehicles may carry higher holds.

• Debit cards, prepaid cards, and virtual or single-use card numbers are not accepted for the deposit
• Digital wallets such as Apple Pay or Google Pay are not accepted at the counter for the hold
• The card must be in the main driver’s name, not a third party’s name

Even if you prepaid your Kelowna booking online, you must still present a physical credit card at collection. Bring a backup credit card in your name in case your primary card is declined, and notify your bank of your travel dates to prevent fraud blocks on an in-person authorisation in Kelowna.

Yes, basic third-party liability cover is included by default when you hire a car in Kelowna. Under British Columbia provincial law, every vehicle on the road must carry third-party liability insurance, and hire cars are no exception. This statutory liability follows the vehicle and is included in your hire when you book through Hola Car Rentals.

However, the included statutory minimum may not be sufficient for all situations. You can purchase supplementary liability cover (LIS/ALI/SLI) to increase your protection limits up to US$300,000. This additional cover protects you against bodily injury and property damage claims made by third parties if you are involved in an accident in Kelowna or elsewhere in Canada during your hire.

Keep in mind that third-party liability cover does not protect the hire vehicle itself. For damage to or theft of the car, you need Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW), which is a separate cover. Review your booking confirmation to confirm exactly what is included in your Kelowna rate before you arrive at the counter.

Yes, you can add an additional driver to your Kelowna hire car, either at no cost if your rate includes it or for a daily fee paid at the counter if it does not.

Check your booking confirmation for the line that reads additional driver free of charge. If it is not listed, fees at Kelowna counters vary by partner:

• Avis, Budget, and Payless: approximately US$13 per day plus taxes, capped at US$65 plus taxes
• Hertz, Thrifty, and Dollar: approximately US$13.50 per day plus taxes, capped at US$189 plus taxes
• Alamo, National, and Enterprise: approximately US$15 per day plus taxes

The additional driver must be present at the Kelowna collection desk with their own valid driver’s licence and any required IDP. Both the main driver and the additional driver must sign the hire agreement. Anyone who drives the car in Kelowna without being listed on the agreement is not covered by CDW, LDW, or liability protections, so never let an unlisted person drive.

Yes, most bookings include travel assistance through Terrawind Global Protection, and this benefit can be valuable if you encounter a medical emergency or other covered event during your Kelowna hire, for example on a remote stretch of Highway 97 or in the mountains around the Okanagan region.

Coverage typically includes:

• Travel insurance with medical cover for up to 5 passengers
• Legal assistance in the event of an accident
• Compensation for luggage lost by the airline
• Flight cancellation insurance

To reach assistance 24 hours a day, call +1 888 980 9992 (toll-free) or contact WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call.

Important: this benefit applies only to travellers who are not residents of Canada or the United States. Canadian and American residents do not qualify for this cover. It also does not cover damage to the hire vehicle itself (that is CDW/LDW) or liability to third parties (that is LIS/ALI/SLI). Always review your Kelowna booking confirmation for the exact terms and limits that apply to your reservation.

The standard fuel policy for Kelowna hires is Full to Full. You receive the car with a full tank and must return it full to avoid additional charges.

Here is what to do at each stage of your Kelowna hire:

• At collection: check the fuel gauge with the agent and confirm the starting level is recorded on the hire agreement. Take a photo of the dashboard showing the odometer and gauge
• During the hire: use the correct fuel type as shown in the vehicle. Keep fuel receipts in case of any dispute
• Before return: refuel within approximately 15 km of the Kelowna return location so the gauge does not drop below full on the drive back. Take a photo of the full gauge and keep the final receipt

If you return the car in Kelowna with less than a full tank, the hire company will charge you for the fuel shortfall at their own refuelling rate, which is typically higher than pump prices, plus a refuelling service fee. For after-hours returns, leave the fuel receipt in the key envelope and keep a photo as your record.

Yes, one-way hires from Kelowna to another city are possible with most partner brands, but a drop-off fee may apply depending on the route, vehicle class, and hire company.

Common patterns for Kelowna one-way hires:

• Kelowna to Vancouver or other major British Columbia cities: a drop-off fee typically applies and varies by distance and vehicle class
• Kelowna to a location in another province: fees are usually higher and availability may be limited
• Cross-border one-ways (Canada to the United States): often restricted or subject to specific partner rules and higher fees

The drop-off fee for your Kelowna route is shown during the booking process on the rate details page under the section labelled to pay at destination. It is not prepaid and is not covered by No Extra Charges© unless it was not disclosed at the time of booking. Changing your return location after booking may reprice the entire hire and recalculate the fee. Always confirm the fee on your booking confirmation before arriving at the Kelowna counter.

If your flight to Kelowna is delayed, your hire reservation will be held for up to 24 hours from the original collection time, provided you arrive during the counter's operating hours.

• Delay under 24 hours: the hire company will hold your Kelowna booking. Make sure you arrive while the counter is open, as after-hours collection may not be available at all locations
• Delay over 24 hours: contact Hola Car Rentals as soon as possible via WhatsApp at +1 (786) 999-8312 or by email at [email protected]. Changes are not guaranteed but the team will assist where possible

It is a good idea to check the Kelowna counter hours on your booking confirmation before you travel, since hours can vary by partner and may be reduced on public holidays. If you arrive outside operating hours without prior arrangements for after-hours collection, you may not be able to collect the vehicle until the counter reopens. Planning your arrival time carefully and keeping the hire company's contact number from your confirmation handy will help you manage any delay smoothly in Kelowna.

Collision Damage Waiver (CDW) and Loss Damage Waiver (LDW) reduce your financial liability for damage to or theft of the hire vehicle during your Kelowna trip. If the car is damaged in a covered incident, you pay only up to the deductible or excess amount stated in your agreement, rather than the full repair cost.

What CDW and LDW typically cover in Kelowna:

• Collision damage to the hire car
• Theft and vandalism
• Other covered incidents named in the hire agreement

What is not covered:

• Damage to third parties or their property (that requires LIS/ALI/SLI)
• Tires, wheels, undercarriage, and roof damage unless a specific add-on is purchased
• Incidents involving prohibited use such as off-road driving, driving under the influence, or an unlisted driver
• Incidents not reported promptly to the hire company

If an incident occurs during your Kelowna hire, prioritise safety first, then contact local authorities if needed, and notify the hire partner immediately using the number on your confirmation. Check your Kelowna booking confirmation to confirm whether CDW or LDW is included and what deductible applies.

Hire car counters at Kelowna Airport (YLW) are located inside the terminal building. After collecting your baggage, follow the car hire signs within the terminal to reach the counters for partner brands such as Avis, Hertz, Alamo, Enterprise, Budget, National, and others.

To locate your specific counter in Kelowna:

• Check your booking confirmation for the operating brand name, as some brands share a counter or are served by a partner desk
• Match the brand name on your confirmation to the signage at the Kelowna Airport terminal
• If you cannot find the counter, ask airport information staff or use the courtesy phones near the hire area

Kelowna Airport is a compact regional airport, so the hire area is generally easy to reach on foot from the arrivals hall without a shuttle. Confirm counter hours on your booking confirmation before you travel, as hours may vary by partner and on public holidays. If you are arriving after hours, review your confirmation for any after-hours collection instructions specific to your Kelowna booking.