Car Hire
at Kelowna Airport

Hola Car Rentals is a premium partner of the leading car hire companies at Kelowna Airport, giving you exclusive access to our All Inclusive+ rate. This rate includes extra benefits that no other company can match:

• Full vehicle coverage with no excess (applies only to certain rates and itineraries)
• Toll cashback: get back up to 5% of your total booking value for tolls charged during your hire
• Premium travel medical assistance for up to 5 passengers in case of emergency, covering up to CAD 200,000 (pre-existing conditions excluded)
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All at no additional cost, ensuring a unique hire experience with complete protection and peace of mind during your trip at Kelowna Airport.

No. With Hola Car Rentals, all costs and charges for your booking at Kelowna Airport are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter at Kelowna Airport charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

The hire car counters at Kelowna Airport (YLW) are located on-terminal, meaning no shuttle or off-site facility is required. After clearing Canadian immigration and customs and collecting your baggage, follow the signs toward ground transportation. Budget and Avis counters are located in the baggage claim area itself, while Enterprise is on the first floor directly across from baggage claim. Hertz operates at 5533 Airport Way, which aligns with the main terminal address.

Once you complete paperwork at the counter, the agent will escort you to your vehicle in the main terminal parking lot just outside, a short walk from the counters.

Counter hours vary by brand. As a general guide, most counters at Kelowna Airport operate from approximately 8:00 AM to between 8:00 PM and 11:00 PM daily, with some variation on weekends. No overnight counter service is available, so plan your arrival accordingly.

To pick up a hire car at Kelowna Airport, you must present the following physical documents at the counter:

• A valid, unexpired driver’s licence (original, not a photocopy or digital version)
• A major credit card in the main driver’s name, with the driver’s name printed on the physical card, for the authorisation hold
• A passport or valid government-issued photo ID
• Your booking confirmation or printed voucher
• Round-trip flight or travel tickets

If your driver’s licence is not in English or French and uses a non-Latin alphabet (for example, Arabic, Chinese, Japanese, or Cyrillic), an International Driving Permit (IDP) is required alongside your original licence at Kelowna Airport. If your licence uses a Latin alphabet but is not in English or French, an IDP is strongly recommended. The IDP is a translation only and cannot be used without your original licence.

All documents must be physical. Digital documents are not accepted at the counter.

Yes, a major credit card is required to hire a car at Kelowna Airport. The card must be in the main driver’s name with the driver’s name printed on the physical card, and it must have sufficient available credit to cover the authorisation hold.

Debit cards, prepaid cards, and virtual or digital-only cards are not accepted for the deposit hold at Kelowna Airport counters. Even if you prepaid your booking online, you must still present a physical credit card at collection.

In Canada, the typical authorisation hold is approximately GBP 200 to GBP 300, though some Kelowna Airport locations may require a minimum authorisation of around GBP 500. The hold is a temporary authorisation, not a charge, and is released after you return the vehicle. Your bank controls how quickly the hold disappears from your available credit, which can take up to 15 business days.

Tips to avoid issues at the counter:

• Notify your bank of your travel plans to prevent fraud blocks on in-person authorisations
• Bring a backup credit card in your own name in case your primary card is declined
• Confirm the hold amount with the agent before they process the authorisation

Most roads in British Columbia, including those around Kelowna Airport, are toll-free. The province has no active toll highways in the Kelowna region, and the Coquihalla Highway tolls were permanently removed in 2008.

The only tolled road currently operating in British Columbia is the Port Mann Bridge in the Greater Vancouver area, which uses a fully cashless, plate-based billing system. If your travels from Kelowna Airport take you toward Vancouver and you cross the Port Mann Bridge, the toll is captured electronically via your licence plate.

If you do use the Port Mann Bridge in your hire vehicle, the hire company will bill the toll to your credit card, typically along with an administrative processing fee. Some hire brands offer optional toll programmes (such as Enterprise's TollPass or Hertz's PlatePass) that handle cashless billing for a daily convenience charge of approximately US$3.95 to US$4.95, capped per rental period.

To avoid unexpected post-hire charges related to tolls incurred during a trip from Kelowna Airport toward Vancouver, ask the counter agent about toll programme options before you depart.

If you need to return your hire car outside of counter operating hours at Kelowna Airport, the process is straightforward but requires some preparation before the counter closes.

Steps for an after-hours return at Kelowna Airport:

• Return the vehicle to the designated spaces in the main terminal parking lot, following airport signage for hire car returns
• Record the mileage and fuel level on your hire agreement before leaving the vehicle
• Lock the vehicle and place the keys in the drop box, which is located at the kiosk in the parking lot, at the hire counter inside the terminal, or at the Enterprise counter in the arrivals area
• Keep a photo of the dashboard showing the odometer and fuel gauge as evidence of the vehicle's condition at return

Important: when you return a vehicle after hours at Kelowna Airport, you remain financially responsible for the car until the hire company checks it in on the next business day. Refuel before returning, as the full-to-full fuel policy still applies. Keep your fuel receipt with the station address and time in case any dispute arises.

Yes, all bookings made through Hola Car Rentals include Tolls Cashback, which covers tolls you pay during your hire, including any tolls incurred if you drive from Kelowna Airport toward Vancouver and cross the Port Mann Bridge, the only active toll road in British Columbia.

How Tolls Cashback works:

• You pay tolls normally during your hire, either through the hire company's toll programme or billed to your card after the hire
• After returning the vehicle, submit a claim within 30 days to [email protected]
• The refund is the lesser of the total tolls you paid or 5% of your Hola Car Rentals booking total
• Refunds are processed to your original payment method within 7 to 10 business days after approval

To claim, email [email protected] with the subject line: Tolls Cashback, your reservation confirmation number. Attach your Hola Car Rentals booking confirmation, the signed hire agreement from Kelowna Airport, and a receipt or statement showing the toll charges paid.

Note: this benefit reimburses tolls after the fact. It does not mean tolls are included in your rate.

It depends on the language and alphabet of your home driver’s licence when hiring at Kelowna Airport.

• If your licence is in English or French, or uses a Latin alphabet (for example, German, Spanish, or Portuguese), an International Driving Permit (IDP) is not required but is recommended as a helpful translation aid
• If your licence uses a non-Latin alphabet, such as Arabic, Chinese, Japanese, or Cyrillic (Russian), an IDP is required alongside your original licence at Kelowna Airport counters

The IDP is a translation booklet only. It is not a standalone licence and will not be accepted without your original driver’s licence. You must obtain your IDP in your home country before travelling, as it cannot be issued abroad.

At Kelowna Airport, hire partners such as Avis specifically require an IDP for licences not using a Roman alphabet. Bring both documents together at collection to avoid any issues at the counter.

At Kelowna Airport, hire car counters place a temporary authorisation hold on your credit card at collection. The exact amount varies by hire brand, vehicle class, and the specific counter's policies, but typical holds in Canada range from approximately GBP 200 to GBP 500. Some Kelowna Airport locations may require a minimum authorisation of around GBP 750.

Key things to know about the deposit hold at Kelowna Airport:

• The hold is a temporary authorisation, not a charge. It reduces your available credit until released
• Only a physical, major credit card in the main driver’s name is accepted. Debit, prepaid, and virtual cards are not accepted for the hold
• After you return the vehicle, the hold is released. Your bank controls how quickly it clears, which can take up to 15 business days
• Premium or larger vehicle classes may carry higher hold amounts

To prepare, confirm your available credit before arriving at Kelowna Airport, notify your bank of your travel plans to prevent fraud blocks, and bring a backup credit card in your own name as a precaution.

When hiring a car at Kelowna Airport, the coverage included in your booking depends on the rate plan you selected. Here is a general overview of what applies in Canada:

• Third-party liability: Canadian provincial law requires every hire vehicle to carry third-party liability insurance. This statutory coverage is included by default when you hire at Kelowna Airport. You can purchase higher supplemental liability limits (LIS/ALI/SLI) if you want additional protection
• Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW): this reduces your financial liability for damage to the hire vehicle. A deductible may apply unless your confirmation explicitly states zero deductible. Check your booking confirmation to confirm whether CDW/LDW is included in your rate

CDW/LDW does not cover damage you cause to other vehicles or people. That is handled by third-party liability coverage. It also does not cover personal injuries or belongings.

Review your Hola Car Rentals booking confirmation carefully before arriving at Kelowna Airport to understand exactly what is included in your rate and what optional add-ons may be available at the counter.

Yes, you can add an additional driver to your hire at Kelowna Airport, either as part of your booking rate or by paying a fee at the counter.

If your booking confirmation states that an additional driver is included, no extra charge applies for the first additional driver. If it is not included, the daily fees at Kelowna Airport counters are approximately:

• Avis and Budget: GBP 10 per day, capped at GBP 50 per rental period
• Hertz: GBP 11 per day, capped at GBP 154 per rental period
• Enterprise and Alamo: GBP 13 per day

Requirements for adding a driver at Kelowna Airport:

• The additional driver must be physically present at the counter at collection
• They must present a valid driver’s licence (and IDP if required for their licence type)
• They must sign the hire agreement
• They must meet the minimum age requirements for the hire

Only drivers listed on the hire agreement are covered by the vehicle's protections. Anyone who drives without being named on the contract may void coverage entirely.

Hire cars at Kelowna Airport follow a full-to-full fuel policy by default. You receive the vehicle with a full tank and must return it full to avoid additional charges.

How to handle fuel correctly at Kelowna Airport:

• At collection, check the fuel gauge with the agent and confirm the starting level is recorded on the hire agreement. Take a photo of the dashboard
• Before returning the vehicle, refuel within approximately 15 km of Kelowna Airport so the gauge does not drop below full on the drive back
• Keep your final fuel receipt showing the station address, date, and time
• For after-hours returns at Kelowna Airport, leave the receipt in the key envelope and keep a photo of the full gauge on your phone

If you return the vehicle below the recorded starting level, the hire company may charge you for the fuel shortfall at their own refuelling rate, which is typically higher than pump prices, plus a service fee.

If the vehicle was not full at collection, ask the agent to record the exact level on the agreement. You only need to return it at that same level.

Yes, one-way hires from Kelowna Airport to another city are generally possible, but a drop-off fee may apply depending on the route, hire brand, vehicle class, and season.

How one-way fees work for Kelowna Airport hires:

• The drop-off fee is route-specific and is set by the hire partner, not by Hola Car Rentals
• During the booking process, any applicable drop-off fee will be shown on the rate details page under the section labelled to pay at destination
• The fee is not prepaid and is collected at the Kelowna Airport counter or the return location
• Cross-border one-ways, such as returning a vehicle in the United States, may be restricted or carry significantly higher fees. Confirm availability before booking

To check whether a one-way fee applies to your specific route from Kelowna Airport, complete a search on the Hola Car Rentals website with your intended pickup and drop-off locations. The fee, if any, will be clearly displayed before you confirm your booking.

Changing your drop-off location after booking may reprice the hire and alter the fee amount.

Most Hola Car Rentals bookings include travel assistance coverage provided by Terrawind Global Protection, and this applies to hires starting at Kelowna Airport. However, this benefit is available only to non-North American customers. Canadian and US residents do not qualify for this coverage.

For eligible customers hiring at Kelowna Airport, the travel assistance typically includes:

• Travel insurance with medical coverage for up to 5 passengers
• Legal assistance in the event of a road accident
• Compensation for baggage lost by the airline
• Flight cancellation insurance

This coverage does not apply to damage to the hire vehicle (that is handled by CDW/LDW) or to third-party liability (handled by LIS/ALI/SLI). It also does not cover pre-existing medical conditions.

If you need assistance during your hire from Kelowna Airport, contact Terrawind 24 hours a day, 7 days a week:

• Phone: +1 888 980 9992 (toll-free)
• WhatsApp: +1 208 910 1001
• Email: [email protected]

Have your Hola Car Rentals confirmation number ready when you call. Check your booking confirmation for the exact terms and coverage limits that apply to your reservation.