Van Hire
in Kelowna

Hola Car Rentals is a premium partner of the leading car hire companies in Kelowna, giving you exclusive access to our All Inclusive+ rate. This rate includes extra benefits that no other company can match:

• Full vehicle coverage with no excess (applies only to certain rates and itineraries)
• Toll cashback: get back up to 5% of your total booking value for tolls charged during your hire
• Premium travel medical assistance for up to 5 passengers in case of emergency, covering up to CAD 200,000 (pre-existing conditions excluded)
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All at no additional cost, ensuring a unique hire experience with complete protection and peace of mind during your trip in Kelowna.

No. With Hola Car Rentals, all costs and charges for your booking in Kelowna are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Kelowna charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

To pick up a van hire in Kelowna, you must bring the following physical documents to the counter:

• A valid, original driver’s licence in the main driver’s name
• A major credit card with the driver’s name printed on the card (debit and prepaid cards are not accepted for the excess)
• Your passport or valid government-issued photo ID
• Your booking confirmation or printed voucher
• Round-trip flight or cruise tickets if you are visiting from abroad

If your driver’s licence is not in English and does not use a Latin alphabet (for example, Arabic, Chinese, Japanese, or Cyrillic script), an International Driving Permit (IDP) is mandatory. For all other non-English licences, an IDP is strongly recommended. The IDP is a translation only and must be carried alongside your original licence.

All documents must be physical. Digital copies shown on a phone or tablet are not accepted at the van hire counter in Kelowna.

Yes, a major credit card in the main driver’s name with the driver’s name printed on the card is required to hire a van in Kelowna.

At pick-up, the rental partner will place a temporary authorisation hold on your card. For van hires in Kelowna and across Canada, this hold is typically in the range of GBP 300 to GBP 500, though some locations may authorise up to GBP 750 depending on the vehicle class and rental company. The hold is not a charge; it reduces your available credit until your bank releases it after the van is returned, which can take up to 15 working days.

• Debit cards and prepaid cards are not accepted for the deposit
• Virtual or digital-only card numbers are not accepted; you must present the physical card
• The card must be in the main driver’s name, not a third party’s name

It is advisable to bring a backup credit card in your own name in case your primary card is declined, and to notify your bank of your travel plans to prevent fraud blocks on the authorisation.

Almost all roads in and around Kelowna are toll-free. British Columbia does not operate a general toll road network, so your van hire in Kelowna will not encounter any toll charges on typical routes through the Okanagan region.

The only tolled crossing in British Columbia is the Port Mann Bridge near Vancouver. If your van hire itinerary takes you west towards Vancouver and you cross the Port Mann Bridge, tolls apply. That bridge uses a fully cashless, plate-based system with no cash lanes. The rental company's licence plate is captured electronically, and any toll charges are billed to the rental company, which then passes them on to you along with an administrative processing fee.

Some rental partners offer an optional toll convenience programme (such as Enterprise's TollPass or Hertz's PlatePass) for a daily fee, typically US$3.95 to US$4.95 per day, capped per rental period. If you do not enrol, you will still be billed for any tolls incurred, plus administrative fees, after the hire ends.

There are no congestion charges or emissions zone fees anywhere in British Columbia.

Yes, Tolls Cashback is included with every van hire booked through Hola Car Rentals, including hires in Kelowna.

While most roads around Kelowna are toll-free, if your van hire takes you towards Vancouver and you cross the Port Mann Bridge (the only tolled crossing in British Columbia), you can claim back up to 5% of your total booking value for tolls paid during the hire period.

To claim your cashback, email [email protected] within 30 days of returning the van. Include:

• Your Hola Car Rentals reservation confirmation
• A copy of the hire agreement signed at pick-up
• A receipt or statement showing the toll charges paid

Refunds are issued to the original payment method used for the booking and typically process within 7 to 10 working days after approval. Late submissions received after 30 days are not accepted. The cashback covers the lesser of the actual tolls paid or 5% of your booking total.

Van hires in Kelowna follow a Full-to-Full fuel policy. You receive the van with a full tank and must return it full to avoid fuel charges.

• At pick-up, check the fuel gauge with the agent and confirm the starting level is recorded on the hire agreement
• Take a photo of the dashboard showing the odometer and fuel gauge
• Ask the agent about the nearest petrol stations to the return location

At return, refuel within approximately 15 km of the drop-off point so the gauge does not drop below full before you arrive. Keep your final fuel receipt showing the date, time, and station address as proof.

If you return the van with less fuel than recorded at pick-up, the rental partner may charge you for the shortfall at their own refuelling rate, which is typically higher than the pump price, plus a service fee. Returning the van full is always the most cost-effective option.

Make sure to use the correct fuel type for the van. Wrong-fuel incidents are not covered by the fuel policy and may generate additional charges.

When you pick up your van hire in Kelowna, the rental partner will place a temporary authorisation hold on your major credit card. This is not a charge; it is a hold that reduces your available credit for the duration of the hire.

For van hires in Canada, typical hold amounts range from GBP 300 to GBP 500. Some Kelowna locations or larger van classes may authorise up to GBP 750 or more. The exact amount is set by the rental company at the counter and may vary by brand, vehicle class, and season.

• Only a major credit card in the main driver’s name with the driver’s name printed on the card is accepted
• Debit cards and prepaid cards are not accepted for the hold
• Virtual or digital card numbers are not accepted; bring the physical card

After you return the van, the hold is released. Your bank or card issuer controls how quickly the credit becomes available again, and it can take up to 15 working days. Notify your bank of your travel plans before arriving in Kelowna to prevent the authorisation from being flagged as suspicious.

Yes, you can add an additional driver to your van hire in Kelowna, either as an included benefit or for a fee paid at the counter, depending on your rate.

Check your booking confirmation for the line "Additional driver free of charge." If it appears, the first additional driver is included at no extra cost. If it does not appear, fees apply per rental day:

• Avis, Budget, and Payless: approximately GBP 10 per day, capped at GBP 52
• Hertz, Thrifty, and Dollar: approximately GBP 13.50 per day, capped at GBP 125
• Alamo, National, and Enterprise: approximately GBP 15 per day

The additional driver must be present at the Kelowna pick-up counter with a valid driver’s licence and must sign the hire agreement. Only drivers listed on the agreement are covered by the van’s protections such as CDW/LDW. If someone drives the van who is not named on the contract, coverage may be void.

Age rules apply: additional drivers must meet the minimum age requirements for the hire location in Kelowna, and a young-driver surcharge may apply if they are under 25.

Yes, most van hires include travel assistance coverage through Terrawind Global Protection, which can be valuable if an emergency occurs during your Kelowna hire.

This benefit is designed for visitors travelling internationally and covers situations such as:

• Medical emergencies for up to 5 passengers
• Legal assistance in the event of an accident
• Compensation for luggage lost by the airline
• Flight cancellation insurance

If you need assistance during your Kelowna hire, contact the provider 24 hours a day, 7 days a week. You can reach them by phone at +1 888 980 9992 (toll-free) or via WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call.

Important: this benefit does not apply to Canadian or US residents. It is available only to travellers visiting from outside North America. It also does not cover damage to the hire van itself (that is handled by CDW/LDW) or third-party liability (covered by LIS/ALI/SLI).

When hiring a van in Kelowna, there are two main types of protection to understand before you sign the hire agreement.

Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW) covers damage to the van itself from a collision, theft, or vandalism. A deductible may apply unless your confirmation explicitly states zero deductible. CDW/LDW does not cover damage you cause to other vehicles or people.

Third-Party Liability (LIS/ALI/SLI) covers bodily injury and property damage you may cause to others while driving the van. In Canada, provincial law requires every vehicle to carry a minimum level of third-party liability, so this statutory cover is included by default when you hire in Kelowna. You can purchase higher supplementary limits if you want additional protection.

• CDW/LDW covers the hire van; LIS/ALI/SLI covers others
• Neither covers your personal belongings (that requires Personal Effects Cover)
• Neither covers your own injuries (that requires Personal Accident Insurance)

Review your booking confirmation to confirm which protections are included in your Kelowna van hire rate before arriving at the counter.

Yes, one-way van hires are possible in Kelowna, but a drop-off fee may apply depending on your return location.

The drop-off fee is set by the rental partner and varies based on the route, distance, season, and vehicle class. Larger vehicles like vans may carry higher repositioning fees than standard cars. The fee is not mileage, fuel, or a tax on its own, though it is typically taxed locally.

• Returning the van to another location within the same city or region may carry no drop-off fee
• Returning to a different city or province will usually trigger a one-way fee
• Cross-border one-ways (for example, from Kelowna to a US city) may be restricted or carry high fees depending on the partner

During the booking process, any applicable drop-off fee for your Kelowna van hire will appear under the "To pay at destination" section on the rate details page. Review this before confirming your reservation. If no fee is shown, none applies to your route. The drop-off fee cannot be prepaid and is not covered by No Extra Charges© unless it was not disclosed during booking.

To locate your van hire counter at Kelowna International Airport (YLW), check your booking confirmation for the operating brand name (for example, Avis, Hertz, Enterprise, Alamo, or National) and match it to the signage inside the terminal.

Once you have confirmed the brand on your reservation, follow the car hire signs within the airport. If your brand operates from an off-terminal location, a shuttle or courtesy bus will be available at a marked stop outside the arrivals area.

• Confirm the exact counter location and hours in your booking confirmation before you travel
• If you arrive after hours, review your confirmation for after-hours pick-up instructions specific to your Kelowna van hire
• If you cannot find the counter, use the airport information desk or courtesy phones near the arrivals area

Note: specific terminal maps and walking directions for Kelowna Airport are not available in this guide. Contact your rental partner directly or check the airport's official website for the most current counter locations before your arrival.

It depends on your driver’s licence. Visitors can generally hire a van in Kelowna using a valid foreign driver’s licence, but an International Driving Permit (IDP) is mandatory if your licence uses a non-Latin alphabet such as Arabic, Chinese, Japanese, or Cyrillic script.

For all other non-English licences, an IDP is strongly recommended even if not strictly required, as some rental partners at the Kelowna counter may request one.

• The IDP is a translation booklet only; it is not a standalone licence and must be carried alongside your original driver’s licence at all times
• Obtain your IDP in your home country before travelling to Kelowna; it cannot be issued abroad
• All documents presented at the van hire counter must be physical originals; digital copies are not accepted

If you hold a US or Canadian driver’s licence, no IDP is needed to hire a van in Kelowna. Always check your booking confirmation and the rental partner’s specific requirements, as desk rules can vary by brand.

If you return your van hire in Kelowna after the agreed drop-off time, the rental partner may charge you for extra hours or an additional day, plus a late fee depending on the company’s policy.

Most rental partners allow a grace period of approximately 30 minutes after the scheduled return time, but this is not guaranteed at every Kelowna location. Exceeding the grace period can trigger charges for additional time at the daily or hourly rate set in your hire agreement.

• Plan your return time carefully, especially if you need to refuel the van before drop-off
• If you know you will be late, contact the rental partner as early as possible using the number on your hire agreement
• For after-hours returns in Kelowna, follow the key-drop instructions provided by the rental company and keep a photo of the van's condition and fuel gauge

If you need to formally extend your Kelowna van hire beyond the original return date, contact the rental partner directly during the hire period to request an extension. Availability and pricing for the extension are not guaranteed and will be set by the partner at that time.