Car Hire
in Victoria

Hola Car Rentals is a premium partner of the leading car hire companies in Victoria, giving you exclusive access to our All Inclusive+ rate. This rate includes extra benefits that no other company can match:

• Full vehicle coverage with no excess (applies only to certain rates and itineraries)
• Toll cashback: get back up to 5% of your total booking value for tolls charged during your hire
• Premium travel medical assistance for up to 5 passengers in case of emergency, covering up to CAD 200,000 (pre-existing conditions excluded)
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All at no additional cost, ensuring a unique hire experience with complete protection and peace of mind during your trip in Victoria.

No. With Hola Car Rentals, all costs and charges for your booking in Victoria are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Victoria charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

No, there are no toll roads in Victoria or anywhere on Vancouver Island. British Columbia's road network is largely toll-free, so most driving you do during a Victoria hire will not generate any toll charges.

The only tolled crossing in British Columbia is the Port Mann Bridge in the Greater Vancouver area, which uses a cashless, plate-based billing system. If your Victoria hire takes you to the mainland and across that bridge, the toll is captured by a camera reading your licence plate. The hire company receives the invoice and passes the charge to you, typically along with an administrative processing fee.

Because Victoria is on Vancouver Island and the Port Mann Bridge is in the Vancouver metro area, the vast majority of renters picking up in Victoria will never encounter a toll during their trip.

To collect your hire car in Victoria, you must bring the following physical documents to the counter:

• A valid, original driver’s licence in the main driver’s name
• A major credit card with the driver’s name printed on the card, for the authorisation hold
• A passport or valid government-issued photo ID
• Your booking confirmation or printed voucher
• Round-trip flight or ferry tickets (required for visitors)

If your driver’s licence is not in English and does not use a Latin alphabet (for example, Arabic, Chinese, Japanese, or Cyrillic script), an International Driving Permit (IDP) is mandatory alongside your original licence. For licences in other non-English scripts, an IDP is strongly recommended. Obtain the IDP in your home country before travelling, as it cannot be issued abroad.

All documents must be physical originals. Digital copies shown on a phone or tablet are not accepted at any hire counter in Victoria.

Not always, but it depends on your licence. In Victoria, visitors can generally drive using a valid foreign licence. However, an International Driving Permit (IDP) is mandatory if your licence uses a non-Latin alphabet such as Arabic, Chinese, Japanese, or Cyrillic script. In that case, you must carry both your original licence and the IDP together at all times.

If your licence is in English or uses a Latin alphabet, an IDP is not required but is still recommended as a precaution, since individual hire desk in Victoria may request one.

Important practical notes:

• The IDP is a translation document only, not a standalone licence
• It must be obtained in your home country before you travel to Victoria
• It is invalid without your original licence present

Check your booking confirmation for any partner-specific requirements that apply to your Victoria pickup location.

Yes, Tolls Cashback is included with every booking, and it still applies to your Victoria hire even though Victoria and Vancouver Island have no toll roads.

If your trip takes you to the British Columbia mainland and you cross the Port Mann Bridge near Vancouver, that toll qualifies for reimbursement. The cashback covers up to 5% of your total booking value for tolls paid during the hire period.

To claim after returning your Victoria hire:

• Email [email protected] within 30 days of vehicle return
• Use the subject line: Tolls Cashback, followed by your reservation number
• Attach your Hola Car Rentals booking confirmation, the signed hire agreement, and a toll receipt or invoice showing the charge

Refunds are issued to the original payment method used for the booking and typically process within 7 to 10 business days after approval. Late submissions received after 30 days are not accepted.

When you pick up your hire car in Victoria, the hire company places a temporary authorisation hold on your credit card. This is not a charge; it reduces your available credit until the hire is closed and your bank releases the hold.

Typical hold amounts in Canada range from GBP 200 to GBP 300 for standard vehicles, though some Victoria locations may authorise up to approximately GBP 400. Premium or speciality vehicles can carry higher holds.

Key requirements for the deposit in Victoria:

• A physical, major credit card in the main driver’s name with the name printed on the card
• Sufficient available credit to cover the hold plus any expected charges
• Debit cards, prepaid cards, and virtual cards are not accepted for the deposit

After you return the vehicle in Victoria, the hire company releases the hold. Your bank or card issuer controls when it reappears on your available balance, which can take up to 15 business days. Bring a backup credit card in case your primary card is declined at the counter.

Yes, third-party liability cover is included by default when you hire a car in Victoria. Canadian provincial law requires every vehicle on the road to carry third-party liability insurance, so this statutory cover follows the car and is included in your hire when you book through Hola Car Rentals in Canada.

This means you are protected against bodily injury and property damage you may cause to others while driving in Victoria. However, you can still purchase supplementary liability cover at the counter if you want higher limits beyond the statutory minimum.

Important distinctions to keep in mind for your Victoria hire:

• Third-party liability covers damage or injury to others, not damage to the hire vehicle itself
• Damage to the hire vehicle is covered by CDW or LDW, which is separate
• Only drivers named on the hire agreement are covered
• Driving in restricted areas or unauthorised use can void cover

Review your booking confirmation to confirm the exact liability limits included in your Victoria rate.

The standard fuel policy for hire cars in Victoria is Full-to-Full. You receive the vehicle with a full tank and must return it full to avoid additional charges.

Steps to follow during your Victoria hire:

• At pickup, check the fuel gauge with the agent and confirm the starting level is recorded on the hire agreement
• Take a photo of the dashboard showing the odometer and fuel gauge
• Use the correct fuel type as shown in the vehicle documentation
• Refuel within approximately 15 km of the return location so the gauge does not drop before you arrive
• Keep your final fuel receipt showing the date, time, and station address

If you return the car in Victoria with less fuel than recorded at pickup, the hire company may charge you for the shortfall at their refuelling rate, which is typically higher than pump prices, plus a service fee.

For after-hours returns in Victoria, leave the fuel receipt in the key envelope and keep a photo of the full gauge as evidence.

Yes, most bookings include travel assistance through Terrawind Global Protection, and it can be used during your Victoria hire if you face a medical emergency or other covered situation.

Coverage typically includes:

• Travel insurance with medical cover for up to 5 passengers
• Legal assistance in case of an accident
• Compensation for luggage lost by the airline
• Flight cancellation insurance

If you need help during your Victoria hire, contact the assistance line 24 hours a day, 7 days a week:

• Phone: +1 888 980 9992 (toll-free or collect)
• WhatsApp: +1 208 910 1001
• Email: [email protected]

When you call, provide your full name, your Hola Car Rentals confirmation number, your location in Victoria, and a brief description of the situation. Follow the coordinator's instructions and keep all receipts and reports.

Please note: this benefit does not apply to Canadian or US residents. It is designed for travellers visiting Victoria from outside North America. It also does not cover damage to the hire vehicle, which is handled by CDW or LDW.

Yes, one-way hires from Victoria to Vancouver or other Canadian cities are possible, but a drop-off fee may apply depending on the route, hire company, vehicle class, and season.

Because Victoria is on Vancouver Island and Vancouver is on the mainland, a one-way hire between the two cities typically involves a ferry crossing. You should confirm with the hire partner at the Victoria counter whether cross-water or mainland drop-offs are permitted under your agreement, as geographic restrictions can apply.

How the drop-off fee works:

• The fee is route-specific and set by the hire partner, not a flat rate
• It will appear under the section labelled as payable at destination during the booking process
• It cannot be prepaid and is not covered by No Extra Charges© unless it was not disclosed at booking
• Changing your drop-off location after booking may reprice the hire and recalculate the fee

Always review your booking confirmation before picking up in Victoria to verify whether a drop-off fee applies and what amount is listed.

Victoria and Vancouver Island have no toll roads, so driving within the Victoria area generates no toll charges. If you travel to the British Columbia mainland and cross the Port Mann Bridge near Vancouver, that is the only tolled crossing in the province.

The Port Mann Bridge uses a fully cashless system with no cash payment option at the bridge. Charges are captured by a camera reading the vehicle's licence plate. The toll invoice is sent to the hire company, which then bills you, typically adding an administrative processing fee on top of the toll amount.

Some hire partners offer optional toll programmes for Canadian roads:

• Enterprise offers a TollPass service with a convenience charge of approximately US$3.95 to US$4.95 per day, capped at around US$30 per hire period
• Hertz offers PlatePass for cashless toll roads
• These programmes are pay-per-use, not unlimited daily passes

Toll charges from a mainland drive during your Victoria hire may appear on your credit card several weeks after the hire ends, as toll agencies process invoices in batches. Keep your hire agreement and any receipts to verify charges.

Yes, you can add an additional driver to your Victoria hire, either as an included benefit or for a fee paid at the counter, depending on your rate.

Check your booking confirmation first. If it states additional driver free of charge, the first extra driver is covered at no cost. If it is not included, daily fees apply at the Victoria counter:

• Avis, Budget, Payless: approximately US$13 per day plus taxes, capped at US$65 plus taxes
• Hertz, Thrifty, Dollar: approximately US$13.50 per day plus taxes, capped at GBP 189 plus taxes
• Alamo, National, Enterprise: approximately GBP 15 per day plus taxes

Requirements for adding a driver at the Victoria counter:

• The additional driver must be present at pickup with a valid driver’s licence
• They must meet the minimum age requirements for Victoria hires in Canada
• Both the main driver and the additional driver must sign the hire agreement
• If the additional driver’s licence is not in English or uses a non-Latin alphabet, an IDP is required

Only drivers named on the agreement are covered by CDW, LDW, and liability protections during the Victoria hire.

If your flight to Victoria is delayed, hire companies will generally hold your booking for up to 24 hours from the original pickup time, so a short delay should not cause you to lose your reservation.

What to expect based on delay length:

• Delay under 24 hours: your booking is held; arrive during counter service hours and proceed normally
• Delay over 24 hours: contact Hola Car Rentals support as soon as possible via WhatsApp at +1 (786) 999-8312 or by email at [email protected]; changes are not guaranteed but the team will assist

Important considerations for your Victoria pickup:

• Make sure you will arrive while the hire counter is open, as after-hours pickups must be arranged in advance
• If the counter is closed when you arrive in Victoria, follow the after-hours instructions on your booking confirmation
• If your delay exceeds 24 hours and no contact is made, the booking may be forfeited without a refund

Always check your booking confirmation for the specific counter hours at your Victoria pickup location before you travel.

Yes, Collision Damage Waiver (CDW) and Loss Damage Waiver (LDW) cover options are available for your Victoria hire and reduce your financial liability if the hire vehicle is damaged or stolen.

What CDW and LDW typically cover in Victoria:

• Collision damage to the hire vehicle
• Theft and vandalism
• Damage up to the vehicle's value, minus any applicable excess

What is not covered:

• Damage to other vehicles or injury to other people (that requires third-party liability cover)
• Tires, wheels, undercarriage, and roof damage are often excluded unless a specific add-on is purchased
• Damage caused by prohibited use such as off-road driving or driving under the influence
• Incidents involving drivers not listed on the Victoria hire agreement

Before picking up your car in Victoria, check your booking confirmation to see whether CDW or LDW is included in your rate and whether a deductible applies. If an incident occurs during your Victoria hire, report it to the hire partner immediately using the number on your agreement and gather photos, location details, and any police report number.