Enterprise Car Hire
in Victoria

Hola Car Rentals is a premium partner of the leading car hire companies in Victoria, giving you exclusive access to our All Inclusive+ rate. This rate includes extra benefits that no other company can match:

• Full vehicle coverage with no excess (applies only to certain rates and itineraries)
• Toll cashback: get back up to 5% of your total booking value for tolls charged during your hire
• Premium travel medical assistance for up to 5 passengers in case of emergency, covering up to CAD 200,000 (pre-existing conditions excluded)
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All at no additional cost, ensuring a unique hire experience with complete protection and peace of mind during your trip in Victoria.

No. With Hola Car Rentals, all costs and charges for your booking in Victoria are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Victoria charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

Yes, Enterprise operates a shuttle service at Victoria International Airport (YYJ) because the hire counter is located offsite, not inside the terminal.

When you arrive, follow these steps:

• Exit through the arrival doors and cross the road to the Enterprise sign
• Call the shuttle to request pickup
• Board the shuttle to the offsite counter at 9429 Canora Rd, Sidney, BC, V8L 1P2
• Complete your hire agreement and collect your keys at the counter

The Enterprise offsite facility in Victoria is open daily from 8:00 AM to 5:00 PM. Plan for the shuttle wait and the short drive to Sidney, which is approximately 25 km north of downtown Victoria, so allow extra time after landing before you are on the road.

The Enterprise downtown Victoria location is at 2507 Government Street, Victoria, BC, V8T 4P6. No shuttle is required at this branch as it offers direct counter access.

This location is convenient if you are arriving by cruise ship at the Inner Harbour terminal or by ferry, as it is centrally situated near those areas.

Counter hours at the downtown Victoria Enterprise branch are:

• Monday through Friday: 7:30 AM to 6:00 PM
• Saturday and Sunday: 8:00 AM to 4:00 PM

If you are flying into Victoria International Airport, the airport offsite counter in Sidney is the more practical hire point. If you are arriving by sea or staying downtown, the Government Street Enterprise location saves you the trip to Sidney.

To collect your Enterprise hire car in Victoria, you must present the following physical documents at the counter:

• A valid, original driver’s licence in the main driver’s name
• A major credit card with the driver’s name printed on the card, for the authorisation hold
• A passport or valid government-issued photo ID
• Your booking confirmation or printed voucher
• Round-trip flight or cruise tickets if you are visiting from abroad

If your driver’s licence is not in English and does not use a Latin alphabet (for example, Arabic, Chinese, Japanese, or Cyrillic script), an International Driving Permit (IDP) is mandatory alongside your original licence. For licences in other non-English scripts, an IDP is strongly recommended. Obtain your IDP in your home country before travelling, as it cannot be issued abroad.

All documents must be physical originals. Digital copies shown on a phone are not accepted at the Enterprise counter in Victoria.

No, there are no toll roads in Victoria or anywhere on Vancouver Island. Driving around Victoria and the surrounding area in your Enterprise hire will not generate any toll charges.

The only toll road in British Columbia is the Port Mann Bridge in the Vancouver area, which is more than 200 km from Victoria and requires a ferry crossing to reach from the island. If your Enterprise hire itinerary takes you to the Vancouver mainland, that bridge uses a cashless, plate-based billing system with no cash payment option.

If you do cross into the Vancouver area, Enterprise offers an optional TollPass programme. The daily convenience charge for this service ranges from approximately US$3.95 to US$8.19 depending on vehicle type and location. Without enrolling, any toll incurred is billed to your card after the hire ends, plus an administrative processing fee.

For most Victoria-based itineraries, toll charges simply will not arise, and you can decline any toll programme offered at the Enterprise counter without concern.

When you pick up your Enterprise hire in Victoria, the counter agent will place a temporary authorisation hold on your credit card. This is not a charge but it reduces your available credit until the hire is closed and the hold is released.

For hires in Canada, typical holds range from GBP 200 to GBP 300, though some locations may authorise up to GBP 400 depending on the vehicle class and branch policy. The exact amount is set by Enterprise at the Victoria counter.

Key points to keep in mind:

• Only a major credit card with the driver’s name printed on the card is accepted for the deposit hold
• Debit cards and prepaid cards are not accepted
• The hold is released after you return the vehicle, but your bank controls when it reappears in your available balance, which can take up to 15 working days
• Bring a backup credit card in case your primary card is declined

Notify your bank of your travel plans before arriving in Victoria to prevent fraud blocks on the in-person authorisation at the Enterprise counter.

Yes, Tolls Cashback is included with all Hola Car Rentals bookings, including Enterprise hires in Victoria, and it applies even if you drive beyond Vancouver Island during your trip.

Since Victoria itself has no toll roads, this benefit becomes relevant if your Enterprise hire takes you to the Vancouver mainland, where the Port Mann Bridge charges a cashless toll. You can claim back up to 5% of your total booking value for any tolls paid during the hire period.

To claim your cashback after returning your Enterprise vehicle in Victoria:

• Email [email protected] within 30 days of vehicle return
• Use the subject line: Tolls Cashback, followed by your reservation number
• Attach your Hola Car Rentals confirmation, the signed hire agreement, and a toll receipt or invoice showing the charges

Refunds are processed to your original payment method within 7 to 10 working days after approval. Claims submitted after 30 days are not accepted.

Yes, you can add an additional driver to your Enterprise hire in Victoria, but the additional driver must be present at the counter at the time of pickup with a valid driver’s licence.

For Enterprise in Victoria, the standard additional driver fee is GBP 12 per day plus applicable taxes. However, some Hola Car Rentals rate plans include one additional driver at no extra charge. Check your booking confirmation for the line that reads additional driver free of charge before arriving at the counter.

Important rules that apply at the Victoria Enterprise location:

• The additional driver must appear in person and sign the hire agreement
• They must meet the minimum age requirements for the destination
• Their licence must meet the same document standards as the main driver, including an IDP if their licence uses a non-Latin alphabet
• Only drivers listed on the agreement are covered by the hire protections

If you need to add a driver who is not present at pickup, you will need to visit an Enterprise branch in Victoria during your hire to update the agreement. Phone requests alone are generally not sufficient.

Enterprise hires in Victoria follow a Full-to-Full fuel policy. You receive the vehicle with a full tank and must return it full to avoid additional charges.

Steps to follow during your Victoria hire:

• At pickup, check the fuel gauge with the Enterprise agent and confirm the starting level is recorded on the hire agreement
• Take a photo of the dashboard showing the odometer and fuel gauge
• Before returning the vehicle, refuel within approximately 15 km of the return location, whether that is the airport offsite counter in Sidney or the downtown Victoria branch on Government Street
• Keep your final fuel receipt as proof in case of any dispute

If you return the Enterprise vehicle in Victoria with less than a full tank, you may be charged for the fuel shortfall at the partner's refuelling rate, which is typically higher than the pump price, plus a service fee. For after-hours returns at the downtown Victoria location, leave your receipt in the drop envelope and keep a photo of the full gauge on your phone.

Yes, one-way hires are possible with Enterprise in Victoria, but a drop-off fee may apply depending on your return location.

Common scenarios for Victoria Enterprise hires:

• Returning to the same Victoria location (airport or downtown): no drop-off fee applies
• Returning to a different city in British Columbia, such as Vancouver or Nanaimo: a one-way drop-off fee is likely and varies by route, vehicle class, and season
• Cross-border returns to the United States: may be restricted or carry higher fees; confirm availability when booking

The drop-off fee, if applicable, will appear under the To pay at destination section during the Hola Car Rentals checkout process and on your booking confirmation. This fee cannot be prepaid and is settled directly with Enterprise at the Victoria counter or return location.

If you change your return location after booking, the hire will be re-priced and the drop-off fee may change. Contact support before making mid-hire route changes to understand the cost impact.

Yes, provincial law in British Columbia requires every hire vehicle to carry statutory third-party liability cover, so your Enterprise hire in Victoria includes a baseline level of liability protection by default.

This statutory liability follows the vehicle and is included when you hire in Canada through Hola Car Rentals. However, the minimum required limit may not be sufficient for all situations, and you can purchase supplementary liability cover (LIS/ALI/SLI) to increase your protection.

It is important to understand what each cover type does:

• Third-party liability (LIS/ALI/SLI): covers bodily injury and property damage you cause to others while driving the Enterprise vehicle in Victoria
• CDW/LDW: covers damage to the hire vehicle itself and is a separate protection
• Neither covers your own injuries or personal belongings

Review your Hola Car Rentals confirmation to see which protections are included in your selected rate. At the Enterprise counter in Victoria, verify the coverage details on the hire agreement before signing.

Victoria has several road features that can catch first-time visitors off guard, and knowing them before collecting your Enterprise hire will make driving easier.

Key things to be aware of in Victoria:

• Downtown Victoria has a dense network of one-way streets. Some blocks require circling to reach your destination, unlike a simple grid layout
• Several streets have recently been converted between one-way and two-way operation, including View Street and Cormorant Street, so GPS maps may not always reflect the current layout
• Speed limits in many downtown zones are 40 km/h
• Protected bike lanes are common on one-way arterials, and cyclists may pass on the left side of the lane, which differs from what drivers expect in many other cities
• Pandora Avenue features floating bus stops where cyclists pass between the bus and the kerb, creating low-speed conflict points that require extra caution

Canada drives on the right side of the road, the same as the United States. Your Enterprise hire in Victoria will be a standard left-hand-drive vehicle. Allow extra time when navigating the downtown core, particularly near the Inner Harbour and cruise terminal areas.

Most Hola Car Rentals bookings include travel assistance provided by Terrawind Global Protection, and this applies to Enterprise hires in Victoria as well. However, this benefit is available only to non-North American residents. Canadian and US residents do not qualify.

If you are eligible, the coverage typically includes:

• Medical cover for up to 5 passengers during the trip
• Legal assistance in the event of a road accident
• Compensation for luggage lost by the airline
• Flight cancellation insurance

This is particularly useful if you experience a breakdown or medical situation while driving your Enterprise hire on Vancouver Island or in the Victoria area, where you may be far from your home country's healthcare network.

To use the assistance, contact Terrawind 24 hours a day at +1 888 980 9992 or via WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready. Always contact the assistance line before incurring expenses, as some reimbursements require prior authorisation.

Check your booking confirmation for the exact coverage limits and conditions that apply to your Victoria hire.

Yes, after-hours vehicle returns are available at the Enterprise downtown Victoria location at 2507 Government Street. You can drop off your vehicle even when the office is closed.

For after-hours returns at the Victoria Enterprise downtown branch:

• Refuel the vehicle before returning, keeping your receipt as proof of a full tank
• Take a photo of the dashboard showing the fuel gauge and odometer
• Follow the key-drop instructions provided in your hire agreement
• Keep copies of all paperwork and photos until the hire is formally closed

After-hours return procedures for the Enterprise airport offsite location in Sidney are not confirmed in available information. Contact the Enterprise Victoria airport counter directly to confirm drop-off options if you plan to return the vehicle outside of the 8:00 AM to 5:00 PM operating hours.

Note that when you drop off after hours, you remain responsible for the vehicle until Enterprise formally checks it in the next working day. Documenting the vehicle's condition with photos at the time of return protects you against any disputed damage claims.