SUV Hire
in Victoria

Hola Car Rentals is a premium partner of the leading car hire companies in Victoria, giving you exclusive access to our All Inclusive+ rate. This rate includes extra benefits that no other company can match:

• Full vehicle coverage with no excess (applies only to certain rates and itineraries)
• Toll cashback: get back up to 5% of your total booking value for tolls charged during your hire
• Premium travel medical assistance for up to 5 passengers in case of emergency, covering up to CAD 200,000 (pre-existing conditions excluded)
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All at no additional cost, ensuring a unique hire experience with complete protection and peace of mind during your trip in Victoria.

No. With Hola Car Rentals, all costs and charges for your booking in Victoria are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Victoria charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

No, there are no toll roads in Victoria or anywhere on Vancouver Island. Most roads throughout British Columbia are toll-free, so you can drive your SUV around Victoria and the surrounding area without encountering any toll charges.

The only tolled crossing in British Columbia is the Port Mann Bridge in the Greater Vancouver area, which uses a cashless, plate-based billing system. If your SUV hire itinerary takes you from Victoria to the mainland and you drive through that corridor, the toll is captured by a camera linked to the vehicle's licence plate. The hire company receives the invoice and passes the charge to you, often with an administrative processing fee added on top.

There are no congestion charges, emissions zones, or city-centre driving fees in Victoria or anywhere in British Columbia.

To collect your SUV in Victoria, you must bring the following physical documents to the hire desk:

• Your original, unexpired driver’s licence in the main driver’s name
• A major credit card with the driver’s name printed on the card (debit and prepaid cards are not accepted for the excess)
• A valid passport or government-issued photo ID
• Your booking confirmation or printed voucher
• Round-trip flight or cruise tickets if you are visiting from abroad

If your driver’s licence is not in English and does not use a Latin alphabet (for example, Arabic, Chinese, Japanese, or Cyrillic script), an International Driving Permit (IDP) is mandatory alongside your original licence. For other non-English licences, an IDP is strongly recommended. The IDP is a translation only and cannot be used without your original licence.

All documents must be physical originals. Digital copies shown on a phone or tablet are not accepted at the Victoria SUV hire desk.

When you pick up your SUV in Victoria, the hire partner will place a temporary authorisation hold on your credit card. For Canadian locations, this hold is typically in the range of CAD 300 to CAD 500, though some locations may require a minimum authorisation of approximately CAD 750. For premium or larger SUV classes, the hold can be higher.

This is not a charge. It is a temporary block on your available credit that is released after you return the vehicle, provided all hire terms were met. Your bank controls how quickly the hold disappears from your statement, and it can take up to 15 working days after release.

• Only a major credit card in the main driver’s name with the name printed on the card is accepted for the deposit
• Debit cards, prepaid cards, and virtual cards are not accepted
• Bring a backup credit card in case your primary card is declined
• Notify your bank of your travel to Victoria to prevent fraud blocks on the authorisation

The exact hold amount for your SUV is set by the hire desk at the Victoria location and cannot be confirmed in advance.

Yes, all bookings include Tolls Cashback, which lets you recover up to 5% of your total booking value for tolls paid during your SUV hire.

Victoria itself has no toll roads, so you may not encounter any tolls while driving your SUV on Vancouver Island. However, if your trip takes you to the mainland and you cross the Port Mann Bridge near Vancouver, that toll qualifies for the cashback benefit.

To claim after returning your SUV in Victoria:

• Email [email protected] within 30 days of vehicle return
• Use the subject line: Tolls Cashback, followed by your reservation number
• Attach your Hola Car Rentals booking confirmation, the signed hire agreement, and a receipt or statement showing the toll charges
• Include your full name, travel dates, and the last 4 digits of the card used for the booking

Refunds are issued to the original payment method and typically process within 7 to 10 working days after approval. Late submissions received after 30 days are not accepted.

SUV hires in Victoria follow a Full-to-Full fuel policy. You receive the SUV with a full tank and must return it full to avoid additional charges.

• At pickup, check the fuel gauge with the agent and confirm the starting level is recorded on the hire agreement
• Take a photo of the dashboard showing the odometer and fuel gauge
• Ask the agent about the nearest petrol stations to the Victoria return location so you can refuel close to drop-off

Refuel within approximately 15 km of the return location so the gauge does not drop below full before you arrive. Keep your final fuel receipt showing the date, time, and station address as proof.

If you return the SUV in Victoria with less than a full tank, the hire partner may charge you for the fuel shortfall at their own refuelling rate, which is typically higher than the pump price, plus a service fee. Returning full is always the most cost-effective option.

Yes, a major credit card in the main driver’s name with the driver’s name printed on the card is required to hire an SUV in Victoria. The card is used to place a temporary security hold at the hire desk and cannot be substituted with a debit card, prepaid card, or digital wallet.

• The card must be physical, not virtual or single-use
• The name on the card must match the main driver’s name on the hire agreement
• You must have sufficient available credit to cover the deposit hold, which for an SUV in Victoria is typically CAD 300 to CAD 750 or more depending on the vehicle class
• Even if you prepaid your booking online, you still need to present a physical credit card at the Victoria pickup desk

Bring a backup credit card in your own name in case your primary card is declined. Third-party cards (belonging to someone other than the main driver) are not accepted under any circumstances.

Yes, when you hire an SUV in Victoria, provincial law in British Columbia requires every hire vehicle to carry third-party liability cover by default. This statutory liability follows the vehicle and is included when you book through Hola Car Rentals for a Canadian location.

This cover protects you against bodily injury and property damage you may cause to others while driving your SUV in Victoria. It does not cover damage to the hire SUV itself (that requires CDW/LDW) or your own injuries or personal belongings.

You can also purchase supplementary liability cover at higher limits if you want additional protection beyond the statutory minimum. To confirm the exact limits included with your SUV hire in Victoria, review your booking confirmation and the hire agreement you sign at the desk.

• Only drivers named on the hire agreement are covered
• Cover may be voided by prohibited use such as driving under the influence, off-road use, or unauthorised drivers
• Always report any incident immediately using the number on your hire agreement

Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW) reduces your financial liability for damage to the SUV you hire in Victoria. If the vehicle is damaged in a collision, stolen, or vandalised during your hire period, CDW/LDW limits what you owe out of pocket, up to any applicable deductible or excess stated in your agreement.

CDW/LDW for your Victoria SUV hire does not cover:

• Third-party liability (injury or property damage to others), which is handled separately by statutory liability or supplementary cover
• Damage caused by prohibited use such as off-road driving, driving under the influence, or use by an unauthorised driver
• Tires, wheels, undercarriage, roof, or keys unless specifically included
• Incidents not reported promptly to the hire partner

Before driving your SUV in Victoria, confirm whether a deductible applies to your plan. If your booking confirmation shows zero deductible, you will not owe an out-of-pocket amount per incident. Always add every driver to the hire agreement, as CDW/LDW only applies to named drivers.

Yes, you can add an additional driver to your SUV hire in Victoria, either at no cost if your rate includes it or for a daily fee paid at the desk if it does not.

Typical pay-at-desk fees for SUV hires in Victoria:

• Avis, Budget, and Payless: US$13 per hire day, capped at US$65
• Hertz, Thrifty, and Dollar: US$13.50 per hire day, capped at US$189
• Alamo, National, and Enterprise: US$15 per day with no stated cap

The additional driver must be present at the Victoria pickup desk with a valid driver’s licence and any required IDP. Both the main driver and the additional driver must sign the hire agreement. Anyone who drives the SUV in Victoria without being listed on the agreement will not be covered by CDW/LDW or liability protections.

Check your booking confirmation before arriving at the Victoria desk. If it states additional driver free of charge, no fee applies for the first extra driver.

Yes, most bookings include travel assistance through Terrawind Global Protection, which can be valuable if you experience a medical emergency or other covered event while driving your SUV in Victoria or elsewhere in British Columbia.

Core benefits typically include:

• Travel and medical cover for up to 5 passengers
• Legal assistance in the event of an accident
• Compensation for luggage lost by the airline
• Flight cancellation insurance

This benefit does not apply to Canadian or US residents. It is designed for travellers visiting Victoria from outside North America.

If you need assistance while driving your SUV in Victoria, contact Terrawind 24 hours a day:

• Phone: +1 888 980 9992 (toll-free)
• WhatsApp: +1 208 910 1001
• Email: [email protected]

Have your Hola Car Rentals confirmation number ready when you call. This cover does not replace CDW/LDW for damage to the SUV or third-party liability for damage to others.

Yes, one-way SUV hires are possible in Victoria, but a drop-off fee may apply depending on the return location and the hire partner's rules for that route.

The drop-off fee is route-specific and varies by hire company, distance, season, and vehicle class. Larger SUV categories can carry higher repositioning fees. The fee is never included in the prepaid rate and must be paid at the Victoria pickup desk or at the return location.

• During booking, select a different return location and the system will display any applicable drop-off fee under the To Pay at Destination section
• Review your booking confirmation to verify the fee before travelling
• Cross-border one-way hires (for example, Victoria to a US city) may be restricted or require prior authorisation from the hire partner

If the desk charges a drop-off fee that differs from what your confirmation shows, keep all paperwork and contact support. The No Extra Charges© guarantee can help resolve undisclosed fees after verification.

If you return your SUV in Victoria after the agreed drop-off time, the hire partner will typically allow a grace period of approximately 30 minutes before additional charges apply. This grace period is not guaranteed at every Victoria location, so you should not rely on it.

After the grace period, you may be charged for extra hours or an additional full hire day, plus any applicable late fees, depending on the partner's policy. For SUV hires, these charges can add up quickly.

• Plan your return time carefully, especially if you need to refuel the SUV before dropping off in Victoria
• If you know you will be late, contact the hire partner directly using the number on your hire agreement
• Extending your SUV hire in advance is usually more cost-effective than incurring a late return charge

Holiday hours at Victoria hire locations may differ from standard hours, so confirm the desk schedule before your return date.

No, you do not need to worry about toll transponders for driving your SUV within Victoria or on Vancouver Island, as there are no toll roads in that area. Most roads throughout British Columbia are completely toll-free.

The only situation where a transponder or plate-based toll billing becomes relevant is if you drive your SUV from Victoria to the mainland and use the Port Mann Bridge near Vancouver. That crossing uses a cashless system where tolls are captured by plate camera and billed to the hire company, which then passes the charge to you along with an administrative processing fee.

• Some hire partners offer an optional toll programme such as TollPass or PlatePass for a daily convenience fee of approximately US$3.95 to US$4.95, capped at around US$30 per hire period
• If you do not enrol in a toll programme and drive through a cashless toll, the hire company will bill you for the toll plus administrative fees, often weeks after your SUV hire in Victoria has ended
• If you do not plan to cross any tolled bridges, you can decline the toll programme at the Victoria desk

All bookings include Tolls Cashback, so any toll charges you pay during your SUV hire in Victoria or on the mainland can be partially reimbursed up to 5% of your booking total.