Van Hire
in Victoria

Hola Car Rentals is a premium partner of the leading car hire companies in Victoria, giving you exclusive access to our All Inclusive+ rate. This rate includes extra benefits that no other company can match:

• Full vehicle coverage with no excess (applies only to certain rates and itineraries)
• Toll cashback: get back up to 5% of your total booking value for tolls charged during your hire
• Premium travel medical assistance for up to 5 passengers in case of emergency, covering up to CAD 200,000 (pre-existing conditions excluded)
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All at no additional cost, ensuring a unique hire experience with complete protection and peace of mind during your trip in Victoria.

No. With Hola Car Rentals, all costs and charges for your booking in Victoria are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Victoria charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

Almost no toll roads affect a van hire in Victoria itself. British Columbia has very few tolled routes, and the roads you will use around Victoria are toll-free.

The only active toll road in the province is the Port Mann Bridge in the Vancouver area, which uses a fully cashless, plate-based billing system. If your van hire itinerary takes you from Victoria to the mainland and you drive through that corridor, the toll is captured by a camera reading your licence plate and billed to the hire company, which then passes the charge to you.

There are no congestion charges, emissions zones, or city-centre driving fees anywhere in British Columbia, so your van hire in Victoria will not face those costs.

If you do cross into the Vancouver area during your van hire, ask the counter agent about the toll programme options available for your vehicle. You can choose a pay-per-use arrangement or an optional daily transponder package, depending on the partner brand.

To collect your van hire in Victoria, you must bring the following physical documents to the counter:

• Your original, unexpired driver’s licence in the main driver’s name
• A major credit card with the driver’s name printed on the physical card, used for the authorisation hold
• A valid passport or government-issued photo ID
• Your booking confirmation or printed voucher
• Round-trip flight or cruise tickets if you are visiting from abroad

If your driver’s licence is not in English and does not use a Latin alphabet (for example, Arabic, Chinese, Japanese, or Cyrillic script), an International Driving Permit (IDP) is mandatory alongside your original licence for your van hire in Victoria. For licences in English or a Latin alphabet, an IDP is recommended but not strictly required.

All documents must be physical originals. Digital copies shown on a phone are not accepted at the van hire counter in Victoria. Obtain your IDP in your home country before travelling, as it cannot be issued abroad.

Yes, a physical major credit card in the main driver’s name is required for the authorisation hold on any van hire in Victoria.

The card must have the driver’s name printed on it and must be presented in person at the counter. Debit cards, prepaid cards, virtual cards, and digital wallets are not accepted for the deposit on a van hire in Victoria.

For Canada, the typical authorisation hold ranges from CAD$ 300 to CAD$ 500, though some locations may place a hold of approximately CAD$ 750. Van hires or larger vehicle classes may carry a higher hold than a standard car. The hold reduces your available credit until your bank releases it after you return the vehicle, which can take up to 15 working days.

• Bring a backup credit card in your own name in case your primary card is declined
• Notify your bank of your travel dates to prevent fraud blocks on an in-person authorisation in Canada
• Confirm the exact hold amount with the counter agent before signing

Even if you prepaid your van hire in Victoria online, you must still present a physical credit card at pickup for the deposit.

Yes, Tolls Cashback is included with every van hire booked through Hola Car Rentals, including hires in Victoria.

Because Victoria itself has no toll roads, this benefit becomes most relevant if your van hire takes you to the mainland and you cross the Port Mann Bridge near Vancouver, which is the only active toll crossing in British Columbia. You pay the toll normally during your hire, then claim reimbursement afterwards.

The cashback covers up to 5% of your total booking value. For example, if your van hire total is US$500, the maximum cashback is US$25. If your actual tolls were less than that cap, you receive the exact amount you paid.

To claim after returning your van in Victoria or elsewhere:

• Email [email protected] within 30 days of vehicle return
• Use the subject line: Tolls Cashback - HOLA followed by your confirmation number
• Attach your Hola Car Rentals reservation confirmation, the signed hire agreement, and a toll receipt or invoice showing charges paid

Refunds are processed to your original payment method within 7 to 10 working days after approval. Late submissions beyond 30 days are not accepted.

Yes, you can add an additional driver to your van hire in Victoria, either as an included benefit or for a fee paid at the counter, depending on your rate.

Check your booking confirmation for the line "Additional driver free of charge." If it appears, the first extra driver is covered at no cost. If it does not appear, the daily fees by partner brand are:

• Avis, Budget, and Payless: US$13 per hire day, capped at US$65
• Hertz, Thrifty, and Dollar: US$13.50 per hire day, capped at US$189
• Alamo, National, and Enterprise: US$15 per day with no stated cap

For your van hire in Victoria, the additional driver must be present at the counter at pickup, show a valid driver’s licence, and sign the hire agreement. Anyone who drives the van without being listed on the agreement is not covered by the hire protections, including CDW/LDW.

Note that for Avis, Budget, and Payless van hires in Victoria, the additional driver must be at least 25 years old at the time of pickup.

The standard fuel policy for a van hire in Victoria is Full-to-Full. You receive the van with a full tank and must return it full to avoid charges.

At pickup, check the fuel gauge with the agent and confirm the starting level is recorded on the hire agreement. Take a photo of the dashboard showing the odometer and gauge before leaving the lot.

When returning your van in Victoria, refuel within approximately 10 miles or 15 km of the return location so the gauge does not drop before you arrive. Keep your final fuel receipt showing the date, time, and station address.

If you return the van below the recorded starting level, the partner may charge:

• A fuel shortfall at the partner’s refuelling rate, which is typically higher than the pump price
• A refuelling service or administrative fee on top of the fuel cost

For after-hours van returns in Victoria, leave the fuel receipt in the key envelope and keep a photo of the full gauge on your phone as evidence. Ask the counter agent at pickup to point out the nearest petrol stations to the return location.

Yes, a one-way drop-off fee may apply if you pick up a van in Victoria and return it to a different city or location in British Columbia or elsewhere in Canada.

The fee is set by the hire partner and varies based on the route, the distance between locations, the season, and the vehicle class. Vans and larger vehicles can carry higher repositioning fees than standard cars.

During the booking process, the drop-off fee for your van hire will appear on the rate details page under the "To pay at destination" section. It is not shown on the results page. Review this section carefully before confirming your van hire in Victoria.

• Same-city pickups and returns (for example, Victoria airport to a Victoria downtown location) often have no drop-off fee
• Victoria to Vancouver or other cities in British Columbia typically incurs a fee
• Cross-border one-way hires (for example, Victoria to a US city) may be restricted or carry higher fees depending on the partner brand

This fee cannot be prepaid and is due at the counter. If the desk charges a different amount than shown on your confirmation, keep all paperwork and contact support, as No Extra Charges© coverage may apply.

Yes, Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW) covers damage to the hire van itself in Victoria, subject to the terms of your hire agreement.

CDW/LDW reduces your financial liability if the van is damaged in a collision, stolen, or vandalised during your hire in Victoria. A deductible or excess may still apply unless your confirmation explicitly states zero deductible.

CDW/LDW does not cover:

• Damage or injury caused to third parties (other vehicles, people, or property) - that requires separate liability cover (LIS/ALI/SLI)
• Prohibited use such as off-road driving, driving under the influence, or use by an unlisted driver
• Tires, wheels, undercarriage, or roof damage unless specifically included
• Incidents not reported promptly to the hire partner

In Canada, provincial law requires every hire vehicle to carry a minimum level of third-party liability, so that baseline is included with your van hire in Victoria by default. You can purchase higher supplementary liability limits at the counter if needed.

If an incident occurs during your van hire in Victoria, prioritise safety, contact local authorities if required, and notify the hire partner immediately using the number on your hire agreement.

Yes, most van hire bookings include travel assistance through Terrawind Global Protection, which can help in situations such as a breakdown or accident during your van hire in Victoria or on routes across British Columbia.

The core benefits typically included are:

• Travel insurance with medical cover for up to 5 passengers
• Legal assistance in the event of an accident
• Compensation for luggage lost by the airline
• Flight cancellation insurance

If you need assistance during your van hire in Victoria, contact Terrawind directly:

• Phone (24/7, toll-free or collect): +1 888 980 9992
• WhatsApp: +1 208 910 1001
• Email: [email protected]

Provide your full name, your Hola Car Rentals confirmation number, your current location, and a brief description of the situation. Follow the coordinator's instructions and keep all receipts and reports.

Important: this travel assistance benefit applies only to customers who are not residents of the United Kingdom or Canada. If you are a Canadian or UK resident renting a van in Victoria, this benefit does not apply to your booking. Check your confirmation for the exact coverage terms and limits.

When you arrive in Victoria to collect your van, locate the operating brand shown on your booking confirmation and follow the car hire signage inside the terminal or facility.

Victoria International Airport (YYJ) is a smaller regional airport. hire counters are typically located within or directly adjacent to the arrivals area, so the process is more straightforward than at large hub airports. Match the brand name on your confirmation to the signage at the counters.

If your van hire is at a downtown Victoria location rather than the airport, your confirmation will include the exact street address. Bring that address with you and contact the location directly if you have trouble finding it, using the number listed on your hire agreement.

• Confirm the operating brand on your confirmation before you travel
• After-hours pickups: review your confirmation for specific key-collection or after-hours instructions
• If the brand operates from a shared or franchise counter, ask airport staff or use the courtesy phones near the hire area

For any van hire in Victoria, bring all required documents so the pickup process at the counter is smooth.

Cross-border travel with a van hire from Victoria into the United States may be permitted by some partner brands but is not automatically allowed, and restrictions vary significantly.

Before taking your van across the border from Victoria, you must confirm with the hire partner at the counter that cross-border travel is authorised for your specific vehicle and rate. Driving into the US without authorisation can void your CDW/LDW cover and third-party liability protection, leaving you fully responsible for any damage or incidents.

• Some partner brands allow US travel with advance notice and may charge an additional cross-border fee
• Others restrict certain vehicle classes, including vans, from leaving Canada
• Your hire agreement will specify any geographic restrictions

If a one-way drop-off in a US city is part of your plan when booking a van in Victoria, the booking system will show whether the route is available and any applicable drop-off fee under the "To pay at destination" section during checkout.

Always clarify cross-border permissions at the Victoria counter before departing, and carry all required documents including your passport and any visas needed for US entry.

If you return your van in Victoria after the agreed return time, the hire partner will typically apply a grace period of approximately 30 minutes before additional charges begin. This grace period is not guaranteed and varies by partner and location.

After the grace period, you may be charged for extra hours or an additional full hire day, plus a late fee depending on the partner's policy. These charges are applied by the hire company and are separate from your prepaid booking total.

• Plan your return time carefully, especially if you need to refuel the van before dropping it off in Victoria
• Holiday hours or reduced counter hours can affect return processing, so check in advance
• For after-hours van returns in Victoria, follow the key-drop instructions on your hire agreement and document the van's condition with photos

If you need more time with your van hire in Victoria, contact the hire partner directly as early as possible to request an extension. Extensions are subject to availability and may reprice your hire. Do not simply return the van late without notifying the partner, as this can result in higher charges than a planned extension.

An International Driving Permit (IDP) is recommended but not strictly mandatory for most van hires in Victoria, Canada, depending on your licence.

The rules for your van hire in Victoria are:

• If your licence is in English or uses a Latin alphabet, an IDP is recommended but generally not required by Canadian law or most hire partners
• If your licence uses a non-Latin alphabet such as Arabic, Chinese, Japanese, or Cyrillic script, an IDP is mandatory alongside your original licence for your van hire in Victoria
• The IDP is a translation document only and must always be carried together with your original licence. It is not a standalone licence and will not be accepted without the original

Some hire partner brands at the Victoria counter may request an IDP even when it is not legally required, so carrying one reduces the risk of complications at pickup.

Obtain your IDP in your home country before travelling to Victoria. It cannot be issued to foreign licence holders once you are abroad. The IDP is valid for one year from the date of issue in most cases.