Budget Car Hire
in Victoria

Hola Car Rentals is a premium partner of the leading car hire companies in Victoria, giving you exclusive access to our All Inclusive+ rate. This rate includes extra benefits that no other company can match:

• Full vehicle coverage with no excess (applies only to certain rates and itineraries)
• Toll cashback: get back up to 5% of your total booking value for tolls charged during your hire
• Premium travel medical assistance for up to 5 passengers in case of emergency, covering up to CAD 200,000 (pre-existing conditions excluded)
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All at no additional cost, ensuring a unique hire experience with complete protection and peace of mind during your trip in Victoria.

No. With Hola Car Rentals, all costs and charges for your booking in Victoria are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Victoria charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

No, Victoria itself has no toll roads, and the vast majority of roads throughout British Columbia are toll-free. Driving around Victoria and the surrounding area in your Budget hire will not generate any toll charges.

The only tolled crossing in British Columbia is the Port Mann Bridge in the Greater Vancouver area, which is far from Victoria. If your trip takes you across to the mainland and you drive through that corridor, the Port Mann Bridge uses a fully cashless, plate-based billing system. There are no cash lanes, so the toll is captured by a camera and billed electronically to the vehicle owner, which in this case would be Budget.

If you do cross into the Vancouver area and use that bridge, Budget would receive the invoice and pass the charge to you, typically along with an administrative processing fee. To avoid surprises, ask the Budget counter agent in Victoria about their toll billing policy before driving to the mainland.

Because most driving in and around Victoria involves no tolls at all, toll costs for a typical Budget hire here are expected to be minimal or zero.

To collect your Budget hire in Victoria, you must bring the following physical documents to the counter:

• Your original, unexpired driver’s licence in the main driver’s name
• A major credit card with the driver’s name printed on the card, in the main driver’s name, for the authorisation hold
• A valid passport or government-issued photo ID
• Your booking confirmation or printed voucher
• Round-trip flight or cruise tickets if you are visiting from outside Canada

If your driver’s licence is not in English and does not use a Latin alphabet (for example, Arabic, Chinese, Japanese, or Cyrillic script), you must also carry an International Driving Permit (IDP) alongside your original licence. The IDP is a translation only and is not valid without the original licence.

All documents presented at the Budget counter in Victoria must be physical originals. Digital copies on a phone or tablet are not accepted. Debit cards and prepaid cards are not accepted for the authorisation hold, so bring a major credit card with sufficient available credit.

Yes, a physical major credit card in the main driver’s name with the driver’s name printed on the card is required at the Budget counter in Victoria to cover the authorisation hold.

At pick-up, Budget will place a temporary authorisation hold on your card. This is not a charge, but it reduces your available credit until the hold is released after you return the vehicle. For Canada, typical holds range from GBP 200 to GBP 300, though some locations may hold up to approximately GBP 400 depending on the vehicle class and location policies.

• Debit cards are not accepted for the deposit hold
• Prepaid or virtual cards are not accepted
• The card must be physically present at the counter, not a digital wallet
• The name on the card must match the main driver’s name on the hire agreement

Even if you prepaid your Budget booking online, you must still present a physical credit card at the Victoria counter for the hold. It is a good idea to bring a backup credit card in case your primary card is declined, and to notify your bank of your travel plans to prevent fraud blocks on the authorisation.

After you return the vehicle, Budget releases the hold, but your bank controls how quickly it reappears in your available credit, which can take up to 15 working days.

Yes, your Budget booking made through Hola Car Rentals includes Tolls Cashback, which can reimburse you up to 5% of your total booking value for tolls paid during your hire, including any toll charges incurred if you drive from Victoria to the mainland and cross the Port Mann Bridge near Vancouver.

Victoria itself has no toll roads, so most Budget renters here will have zero or minimal toll costs. However, if your trip takes you to the Greater Vancouver area and you use the Port Mann Bridge, that cashless toll would be billed through Budget and could qualify for reimbursement under this benefit.

To claim your Tolls Cashback after returning your Budget hire in Victoria:

• Email [email protected] within 30 days of returning the vehicle
• Use the subject line: Tolls Cashback - followed by your reservation confirmation number
• Attach your Hola Car Rentals booking confirmation, the signed hire agreement from Budget, and a receipt or invoice showing the toll charges
• Include your full name, travel dates, and the last 4 digits of the card used for your booking

Refunds are processed to your original payment method within 7 to 10 working days after approval. Late submissions received after 30 days are not accepted.

Budget hires in Victoria follow a Full-to-Full fuel policy by default. You receive the vehicle with a full tank and must return it full to avoid additional charges.

• At pick-up, check the fuel gauge with the Budget agent and confirm the starting level is recorded on the hire agreement
• Take a photo of the dashboard showing the odometer and fuel gauge before leaving the lot
• Ask the Budget agent about the nearest petrol stations to the return location in Victoria so you can refuel conveniently before drop-off

Refuel within approximately 10 miles or 15 km of the return location so the gauge does not drop below full before you arrive. Keep your final fuel receipt showing the date, time, and station address as proof in case of any dispute.

If you return the Budget vehicle in Victoria with less than a full tank, you may be charged for the fuel shortfall at the partner's refuelling rate, which is typically higher than the pump price, plus a refuelling service fee. Returning the car full is always the most cost-effective option.

For after-hours returns, leave the fuel receipt in the key envelope and keep a photo of the full gauge on your phone.

Yes, you can add an additional driver to your Budget hire in Victoria, either as part of your rate or by paying a fee at the counter.

Some Hola Car Rentals rates include one additional driver at no extra cost. Check your booking confirmation for the line that reads additional driver free of charge. If it is not included, Budget charges an additional driver fee of US$13 per hire day plus taxes, capped at US$65 plus taxes for the hire period.

Requirements for adding an additional driver at the Budget counter in Victoria:

• The additional driver must be physically present at pick-up
• They must present a valid driver’s licence and any required ID
• For Budget, the additional driver must be at least 25 years old at the time of pick-up
• Both the main driver and the additional driver must sign the hire agreement

Only drivers named on the hire agreement are covered by protections such as CDW and liability cover. If someone drives the Budget vehicle in Victoria without being listed on the contract, those protections may be void and additional charges could apply. If you need to add a driver after pick-up, visit a Budget branch to update the agreement.

When you rent a Budget car in Victoria through Hola Car Rentals, your booking may include Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW), which reduces your financial liability for damage to the hire vehicle from a collision, theft, or vandalism. A deductible may apply unless your confirmation explicitly states zero deductible.

CDW and LDW do not cover everything. Common exclusions include:

• Damage to tyres, wheels, undercarriage, or the roof
• Incidents caused by prohibited use such as off-road driving or driving under the influence
• Damage to other vehicles or injuries to other people (that requires separate liability cover)

For third-party liability in Victoria and across Canada, provincial law requires every vehicle to carry a minimum level of third-party liability cover, and this statutory liability is included by default when you rent in Canada through Hola Car Rentals. You can also purchase higher supplementary liability limits if you want additional protection.

Review your Budget hire agreement carefully at the Victoria counter to confirm which covers are active, what deductible applies, and whether any exclusions affect your planned use of the vehicle. All named drivers on the agreement are covered; unlisted drivers are not.

Yes, one-way hires are possible with Budget in Victoria, allowing you to pick up in Victoria and return the vehicle in Vancouver or another city, but a drop-off fee may apply depending on the route.

The drop-off fee is set by Budget and varies based on the specific cities involved, the distance, the season, and the vehicle class. This fee is not included in your prepaid rate and is listed under the To pay at destination section during the booking process on the Hola Car Rentals website. Review your booking confirmation to confirm whether a drop-off fee applies to your specific Victoria route.

A few important points about one-way hires from Victoria:

• Cross-border one-ways between Canada and the United States may be restricted or carry higher fees depending on Budget's policies for that route
• Changing your return location after booking may reprice the hire and recalculate the drop-off fee
• The drop-off fee is separate from fuel, tolls, and taxes, though it is typically taxable locally

If the Budget counter in Victoria charges a drop-off fee that differs from what your confirmation shows, keep all paperwork and contact support. The No Extra Charges© guarantee can help resolve undisclosed charges after verification.

Yes, most Budget bookings made through Hola Car Rentals include Travel Assistance provided by Terrawind Global Protection, which can be valuable if you experience a medical emergency or other covered incident while driving around Victoria or elsewhere in British Columbia.

This benefit is not available to Canadian or US residents. It applies to international visitors renting a Budget car in Victoria who are travelling outside their home country.

Coverage typically includes:

• Travel insurance with medical cover for up to 5 passengers
• Legal assistance in the event of a road accident
• Compensation for luggage lost by the airline
• Flight cancellation insurance

If you need assistance while driving your Budget hire in Victoria or on a road trip through British Columbia, contact Terrawind 24 hours a day, 7 days a week before incurring expenses, as some reimbursements require prior authorisation:

• Phone (toll-free or collect): +1 888 980 9992
• WhatsApp: +1 208 910 1001
• Email: [email protected]

Have your full name and your Hola Car Rentals confirmation number ready when you call. Check your booking confirmation for the exact coverage limits and terms that apply to your specific reservation.

The Budget hire counter in Victoria is located at Victoria International Airport (YYJ). Follow the car hire signs inside the terminal to reach the hire desks, which are typically located in the arrivals area of the airport.

Your booking confirmation will show the operating brand as Budget and will include the pick-up location address and any specific instructions for that location. Always match the brand name on your confirmation to the signage at the Victoria airport to ensure you go to the correct counter.

If you are picking up a Budget vehicle at a city location in Victoria rather than the airport, your confirmation will include the exact street address. Bring that address with you and call the location in advance if you are unsure of access or opening hours.

Counter hours can vary by season and on public holidays, so confirm the hours on your hire agreement before you travel. If you arrive outside of Budget's operating hours in Victoria, review your confirmation for after-hours instructions or contact the number listed on your hire agreement.

If your flight to Victoria is delayed, Budget will generally hold your reservation for up to 24 hours from the original pick-up time, so a short delay should not cause you to lose your booking.

• If the delay is less than 24 hours, your Budget reservation in Victoria should still be held. Make sure you arrive during the counter's operating hours, as the vehicle will not be available if the desk is closed when you arrive
• If the delay is greater than 24 hours, contact Hola Car Rentals as soon as possible via WhatsApp at +1 (786) 999-8312 or by email at [email protected]. Changes in this situation are not guaranteed but the team will assist where possible

It is a good idea to have your Budget booking confirmation and the counter's contact number accessible so you can notify them directly if your arrival in Victoria will be significantly delayed. Arriving during service hours is important, as after-hours pickups must be arranged in advance with the Budget location.

If you miss the 24-hour hold window without contacting anyone, the booking may be forfeited with no refund, so proactive communication is essential when delays affect your Victoria arrival.

In most cases, visitors to Victoria can rent a Budget car using a valid foreign driver’s licence without an International Driving Permit (IDP). However, an IDP is strongly recommended in certain situations and mandatory in others.

• If your driver’s licence uses a non-Latin alphabet such as Arabic, Chinese, Japanese, or Cyrillic script, you must carry an IDP alongside your original licence at the Budget counter in Victoria
• If your licence is in a Latin-alphabet language other than English, an IDP is recommended as a translation aid, though not strictly mandatory in most cases
• The IDP is a translation document only and is not valid without your original licence. Budget in Victoria will not accept an IDP on its own

If you think you may need an IDP for your Budget hire in Victoria, obtain it in your home country before travelling. Canadian and US authorities such as AAA issue IDPs only to licence holders from their respective countries, so foreign visitors cannot obtain one after arriving in Victoria.

All documents presented at the Budget counter in Victoria must be physical originals. Digital copies are not accepted. Bring your passport or government-issued photo ID as well, along with your booking confirmation.

When picking up your Budget hire in Victoria, certain local taxes and fees may be due at the counter depending on the rate you selected. British Columbia applies provincial and federal taxes to vehicle hires, and airport locations in Victoria typically include airport concession fees or similar surcharges.

Your Hola Car Rentals booking confirmation will clearly show which taxes and fees are included in your prepaid rate and which are listed under To pay at destination. Review this section carefully before arriving at the Budget counter in Victoria so there are no surprises.

• If your confirmation shows Taxes and Fees: Included, you should not be billed locally for those items
• If your confirmation shows an estimated amount due at pick-up, those charges are legitimately payable at the Budget counter in Victoria
• Optional add-ons you accept at the counter, such as a GPS unit, child seat, or prepaid fuel, are always paid locally and are not covered by the No Extra Charges© guarantee

If the Budget agent in Victoria attempts to charge you for something that was not disclosed on your confirmation and that you did not opt into, keep all paperwork and contact Hola Car Rentals support after the hire is complete. The No Extra Charges© guarantee covers undisclosed or incorrectly billed counter charges after verification.