National Car Rental
in British Columbia

Hola Car Rentals is a premium partner of the leading car rental companies in British Columbia, including National, giving you exclusive access to our All Inclusive+ rate. This rate includes extra benefits that no other company can match:

• Full vehicle coverage with no deductible (applies only for certain rates and itineraries)
• Toll cashback: get back up to 5% of your total booking value for tolls charged during your rental
• Premium travel medical assistance for up to 5 passengers in case of emergency, covering up to CAD 200,000 (pre-existing conditions excluded)
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All at no additional cost, ensuring a unique National rental experience with complete protection and peace of mind during your trip in British Columbia.

No. With Hola Car Rentals, all costs and charges for your National booking in British Columbia are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the National counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the National counter in British Columbia charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with National to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

Yes, there is one tolled crossing in British Columbia that National rental car customers should be aware of: the Port Mann Bridge in the Greater Vancouver area.

Most roads in British Columbia are toll-free, including the Coquihalla Highway, which ended tolling in 2008. The Port Mann Bridge operates a fully cashless tolling system, meaning there are no cash booths. Charges are captured electronically via license plate recognition and billed to the registered vehicle owner, which in a rental situation means the charges flow back to National and are then passed on to you.

• There are no named electronic toll systems such as E-ZPass or 407 ETR operating in British Columbia
• No congestion charges, emissions zones, or city-center driving fees apply anywhere in British Columbia
• If you cross the Port Mann Bridge, National will receive the invoice from the toll authority and charge the toll plus any applicable administrative or processing fees to your credit card

To avoid unexpected post-rental charges on your National booking in British Columbia, ask the counter agent about any toll program options available for the Port Mann Bridge before you drive away.

To collect your National rental car in British Columbia, you must present the following physical documents at the counter:

• A valid, original driver's license in the main driver's name (physical card, not digital)
• A major credit card with the driver's name printed on the card, in the main driver's name, for the security deposit hold
• A passport or valid government-issued photo ID
• Your booking confirmation or printed voucher
• Round-trip flight or cruise tickets if you are visiting from abroad

If your driver's license is not in English and is not issued by an EU or EEA country, an International Driving Permit (IDP) is strongly recommended. An IDP is mandatory if your license uses a non-Latin alphabet such as Arabic, Chinese, Japanese, or Cyrillic. The IDP is a translation only and must be carried alongside your original license.

In British Columbia, as in all of Canada, visitors can generally drive on a valid foreign license, but National and other rental partners may require an IDP as a supplement depending on your license origin. Obtain your IDP in your home country before traveling, as it cannot be issued abroad.

All documents presented at the National counter in British Columbia must be physical originals. Digital copies are not accepted.

Yes, a physical major credit card in the main driver's name with the driver's name printed on the card is required for the security deposit hold when picking up a National rental car in British Columbia.

At the National counter in British Columbia, a temporary authorization hold is placed on your credit card at pickup. This is not a charge but reduces your available credit until the rental is closed and your bank releases the hold. For Canada, typical holds range from CAUS$ 300 to CAUS$ 500, though some locations may authorize up to approximately CAUS$ 750 depending on the vehicle class and location.

• Debit cards, prepaid cards, and virtual or single-use card numbers are not accepted for the deposit
• Digital wallets such as Apple Pay or Google Pay are not accepted at the counter for the deposit
• The card must be physically present and have the driver's name printed on it
• Ensure your card is enabled for in-person international transactions and that your bank will not flag the authorization as suspicious

After returning your National vehicle in British Columbia, the hold is released by the desk, but your bank or card issuer controls when it reappears in your available credit, which can take up to 15 business days. Bringing a backup credit card in your name is always a good precaution.

Yes, Tolls Cashback is included on all bookings made through Hola Car Rentals, including National rentals in British Columbia.

While most roads in British Columbia are toll-free, the Port Mann Bridge near Vancouver is a cashless tolled crossing. If you cross it during your National rental, any toll charges billed to you are eligible for the Tolls Cashback benefit. The benefit also applies if you drive your British Columbia rental into other provinces or regions where tolls exist.

Hola Car Rentals reimburses the lesser of the total tolls you paid or up to 5% of your total booking value. For example, if your booking total is US$500, the maximum cashback is US$25.

To claim your cashback after returning your National vehicle in British Columbia:

• Email [email protected] within 30 days of vehicle return
• Use the subject line: Tolls Cashback, followed by your reservation number
• Attach your Hola Car Rentals booking confirmation, the signed National rental agreement, and a receipt or statement showing the toll charges

Refunds are processed to the original payment method used for your reservation and typically arrive within 7 to 10 business days after approval. Late submissions received after 30 days are not accepted.

The Port Mann Bridge in British Columbia operates a fully cashless tolling system, which means there are no cash payment lanes at the crossing. When you drive a National rental car across the Port Mann Bridge, the toll is captured electronically via license plate recognition.

Because the vehicle is registered to National, the toll authority sends the invoice to National rather than to you directly. National then charges the toll amount plus any applicable administrative or processing fees to the credit card on file for your rental.

• You cannot pay the Port Mann Bridge toll in cash at the time of crossing
• There is no named transponder program such as E-ZPass operating in British Columbia
• Toll charges from the Port Mann Bridge may appear on your credit card days or even weeks after your National rental in British Columbia has ended, as toll agencies process invoices in batches
• Ask the National counter agent in British Columbia about any optional toll program that may cover the Port Mann Bridge before your rental begins

If you want to avoid the toll entirely, plan your route to use an alternative crossing. If you do cross the bridge, keep any documentation you receive and retain your National rental agreement, as these will be needed if you wish to claim Tolls Cashback through Hola Car Rentals.

Yes, you can add an additional driver to your National rental car in British Columbia, either as part of your rate or by paying a fee at the counter.

Some Hola Car Rentals rates include one additional driver at no extra cost. Check your booking confirmation for the line that reads additional driver free of charge. If your rate does not include it, National charges a daily fee for additional drivers in British Columbia. For Alamo, National, and Enterprise, the fee is US$15 per day plus applicable taxes.

Requirements for adding an additional driver at the National counter in British Columbia:

• The additional driver must be physically present at pickup
• They must present a valid driver's license and any required ID
• If their license is not in English or uses a non-Latin alphabet, an IDP is required
• Both the main driver and the additional driver must sign the National rental agreement
• The additional driver must meet the minimum age requirements for British Columbia

Only drivers listed on the National rental agreement in British Columbia are covered by protections such as CDW and liability coverage. If someone drives who is not named on the contract, coverage may be void and additional charges could apply. Do not allow anyone to drive your National rental in British Columbia unless they are added to the agreement at the counter.

National car rentals in British Columbia follow a Full-to-Full fuel policy by default. You receive the vehicle with a full tank and must return it full to avoid fuel charges.

• At pickup, check the fuel gauge with the National agent and confirm the starting level is recorded on the rental agreement
• Take a photo of the dashboard showing the odometer and fuel gauge before leaving the lot
• Use the correct fuel type for your vehicle, as wrong-fuel incidents are not covered by the fuel policy
• Refuel within approximately 10 miles or 15 km of the return location so the gauge does not drop below full before you arrive
• Keep your final fuel receipt showing the date, time, and station address

If you return your National rental in British Columbia with less than a full tank, you may be charged for the fuel shortfall at the partner's refueling rate, which is typically higher than the retail pump price, plus a refueling service fee.

For after-hours returns at a National location in British Columbia, leave your fuel receipt in the key envelope and keep a photo of the full gauge on your phone as evidence. If the starting level at pickup was recorded as less than full, return the vehicle at that same recorded level to avoid charges.

Yes, provincial law in British Columbia requires every rental vehicle to carry third-party liability coverage, so this statutory liability is included by default when you rent through National in British Columbia via Hola Car Rentals.

This means you are not driving unprotected against claims from third parties. However, the statutory minimum may not be sufficient for all situations, and you can purchase supplemental liability coverage (LIS or SLI) to increase your protection limits up to US$300,000.

• Third-party liability covers bodily injury and property damage you may cause to other people while driving the National rental in British Columbia
• It does not cover damage to the National rental vehicle itself, which requires CDW or LDW
• It does not cover your own injuries, which would require Personal Accident Insurance (PAI)
• It does not cover your personal belongings, which would require Personal Effects Coverage (PEC)

Only drivers named on the National rental agreement in British Columbia are covered. If an unlisted driver operates the vehicle, coverage may be void. Always add every driver to the contract at the National counter before leaving the lot in British Columbia.

Yes, most bookings made through Hola Car Rentals, including National rentals in British Columbia, include travel assistance coverage provided by Terrawind Global Protection at no extra cost.

This benefit is especially relevant in British Columbia, where driving routes can take you through remote mountain areas, long highway stretches, and regions far from major urban centers. If a medical emergency or travel disruption occurs during your National rental in British Columbia, this coverage provides access to 24-hour assistance.

Core benefits typically include:

• Travel insurance with medical coverage for up to 5 passengers
• Legal assistance in the event of an accident
• Compensation for luggage lost by the airline
• Flight cancellation insurance

To reach assistance at any time during your National rental in British Columbia, call the Terrawind hotline at +1 888 980 9992 (toll-free or collect), or contact them via WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call.

Important: this coverage applies only to non-North American customers. Canadian residents and US residents do not qualify for this benefit. Check your booking confirmation for the exact terms and coverage limits that apply to your itinerary.

An International Driving Permit (IDP) is not always mandatory for a National rental in British Columbia, but it is strongly recommended in several situations.

In British Columbia, as across Canada, visitors can generally drive on a valid foreign license. However, an IDP is mandatory if your license uses a non-Latin alphabet such as Arabic, Chinese, Japanese, or Cyrillic. National and other rental partners may also require an IDP as a supplement to your original license depending on your license origin.

• An IDP is a translation document only and must always be carried alongside your original driver's license, never alone
• You must obtain your IDP in your home country before traveling to British Columbia, as it cannot be issued abroad
• If your license is in English or issued by an EU or EEA country, an IDP is generally not required for a National rental in British Columbia, though carrying one is still advisable
• All documents presented at the National counter in British Columbia must be physical originals

If you are unsure whether your license qualifies, obtain an IDP before your trip as a precaution. Arriving at the National counter in British Columbia without the required documents could result in being unable to collect your vehicle.

Yes, one-way rentals are possible with National in British Columbia, but a drop-off fee may apply depending on your specific route.

British Columbia covers a large geographic area, and one-way rentals between cities such as Vancouver and Kelowna, or between the Lower Mainland and Vancouver Island, are common requests. Whether a drop-off fee applies depends on the specific pickup and return locations, the vehicle class, the season, and National's fleet positioning needs at the time of booking.

• The drop-off fee, if applicable, is shown during the booking process on the details page of the rate you select, under the section labeled to pay at destination
• This fee is not included in the All Inclusive rate and cannot be prepaid through Hola Car Rentals
• Cross-border one-way rentals, such as picking up in British Columbia and returning in another Canadian province or the United States, may be restricted or carry higher fees depending on National's policies
• Changing your return location after booking may reprice the rental and recalculate or add a drop-off fee

Always review your booking confirmation to confirm whether a drop-off fee is listed before picking up your National rental in British Columbia. If the fee at the counter differs from what your confirmation shows, keep all paperwork and contact support after the rental.

If you return your National rental car in British Columbia later than the agreed drop-off time, additional charges may apply once the grace period has passed.

The standard grace period at National locations in British Columbia is typically 30 minutes, though this is not guaranteed and can vary by location. If you exceed the grace period, National may charge for extra hours or an additional rental day, plus any applicable late fees.

• Always plan your return time to account for refueling near the return location and any unexpected delays on British Columbia roads
• If you know in advance that you will be late, contact the National location in British Columbia directly or use the Hola Car Rentals support line to explore options for extending your rental
• Extending your rental mid-trip is possible in many cases but is subject to vehicle availability and may reprice your rate
• Counter hours at National locations in British Columbia vary by site and may differ on public holidays, so confirm hours on your rental agreement before your return date

For after-hours returns at a National location in British Columbia, follow the key-drop instructions provided in your rental agreement. Note that your liability for the vehicle may continue until the National agent formally checks it in the next business day, so document the vehicle's condition with photos at the time of return.

Yes, Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW) coverage is typically included with National rental car bookings in British Columbia made through Hola Car Rentals, depending on the rate plan selected.

CDW and LDW reduce your financial liability for damage to the National rental vehicle caused by a collision, theft, or vandalism. However, a deductible or excess may still apply unless your booking confirmation explicitly states zero deductible.

• CDW and LDW cover damage to the National rental car itself in British Columbia, not damage or injury caused to third parties
• Common exclusions include tires, wheels, undercarriage, roof damage, keys, and damage resulting from prohibited use such as off-road driving or driving under the influence
• Coverage applies only to drivers named on the National rental agreement in British Columbia, so add all additional drivers at the counter before departing
• If an incident occurs during your National rental in British Columbia, report it immediately to National using the number on your rental agreement and gather photos, location details, and any police report number

CDW and LDW do not replace third-party liability coverage. In British Columbia, statutory liability is included by law, but supplemental liability (LIS or SLI) can be added for higher protection limits. Review your Hola Car Rentals booking confirmation to confirm exactly what is included in your National rate for British Columbia.