National Car Rental
in Victoria

Hola Car Rentals is a premium partner of the leading car rental companies in Victoria, including National, giving you exclusive access to our All Inclusive+ rate. This rate includes extra benefits that no other company can match:

• Full vehicle coverage with no deductible (applies only for certain rates and itineraries)
• Toll cashback: get back up to 5% of your total booking value for tolls charged during your rental
• Premium travel medical assistance for up to 5 passengers in case of emergency, covering up to CAD 200,000 (pre-existing conditions excluded)
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All at no additional cost, ensuring a unique National rental experience with complete protection and peace of mind during your trip in Victoria.

No. With Hola Car Rentals, all costs and charges for your National booking in Victoria are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the National counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the National counter in Victoria charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with National to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

The National car rental facility at Victoria International Airport (YYJ) is located offsite at 1640 Electra Blvd, Suite 132, Victoria, BC V8L 5V4. It is not inside the terminal building.

After collecting your baggage, exit the arrivals terminal and make your way to the Short Term Lot curb across from the arrivals exit doors. Look for the blue bench underneath the Totem Pole, which is the designated waiting area for the shared Alamo, National, and Enterprise shuttle. It is recommended to call ahead to request the shuttle.

Once the shuttle arrives, it will take you to the National rental facility at 1640 Electra Blvd. Allow extra time after landing for the shuttle wait and ride before you are behind the wheel. If you are picking up at the downtown Victoria location instead, the National counter is at 727 Courtney St, near the Victoria Conference Centre, and no shuttle is required.

The National car rental downtown Victoria location at 727 Courtney St is open daily from 07:30 to 19:00, seven days a week.

If your flight into Victoria arrives outside those hours or you anticipate a delay, keep the following in mind:

• National will hold your reservation for up to 24 hours from the original pickup time, so a short delay will not automatically cancel your booking.
• If your delay exceeds 24 hours, contact your booking provider as soon as possible to discuss options.
• No confirmed after-hours pickup or key-drop details are available for the National locations in Victoria, so plan your arrival to fall within counter hours whenever possible.

Always verify the current hours on your booking confirmation, as hours can change on public holidays.

No, there are no toll roads in Victoria or anywhere on Vancouver Island. The vast majority of roads throughout British Columbia are toll-free, so your day-to-day driving around Victoria with a National rental car will not involve any toll charges.

The only tolled road in British Columbia is the Port Mann Bridge in the Greater Vancouver area, which uses a fully cashless, plate-based billing system. If your Victoria itinerary includes a trip to the mainland via ferry and onward driving near Vancouver, you could encounter this toll.

If you do drive through the Port Mann Bridge, the charge is captured by plate photo and billed to the rental company, which then passes it on to you along with an administrative processing fee. There are no cash lanes at this crossing.

British Columbia has no congestion charges, emissions zones, or city-center driving fees of any kind, so driving in and around Victoria is straightforward from a tolls perspective.

Yes, Tolls Cashback is included on all bookings, including your National car rental in Victoria, even though Victoria itself has no toll roads.

If your trip takes you to the British Columbia mainland and you drive through the Port Mann Bridge near Vancouver, any toll charges you pay are eligible for reimbursement of up to 5% of your total booking value.

To claim your cashback after returning the vehicle in Victoria or elsewhere:

• Email [email protected] within 30 days of returning the car.
• Use the subject line: Tolls Cashback, followed by your reservation confirmation number.
• Attach your Hola Car Rentals booking confirmation, the signed rental agreement, and a receipt or statement showing the toll charges paid.

Refunds are issued to the original payment method used for the reservation and typically process within 7 to 10 business days after approval. Late submissions received after 30 days are not accepted.

When collecting your National rental car in Victoria, you must present the following physical documents at the counter:

• Your original, unexpired driver's license in the main driver's name.
• A major credit card with the driver's name printed on the physical card, used for the security deposit hold.
• A valid passport or government-issued photo ID.
• Your booking confirmation or printed voucher.
• Round-trip flight or cruise tickets if you are visiting from abroad.

If your driver's license is not in English and does not use a Latin alphabet (for example, Arabic, Chinese, Japanese, or Cyrillic script), an International Driving Permit (IDP) is mandatory alongside your original license. For licenses in other non-English scripts, an IDP is strongly recommended. The IDP is a translation only and is never valid without the original license.

All documents must be physical originals. Digital copies shown on a phone or tablet are not accepted at the National counter in Victoria or at any other location.

Yes, a major credit card in the main driver's name with the driver's name printed on the physical card is required at the National counter in Victoria to cover the security deposit hold.

Debit cards, prepaid cards, and virtual or digital-only card numbers are not accepted for the deposit, even if you have already prepaid your booking online.

For rentals in Canada, the typical security hold placed on your card is approximately CAUS$ 300 to CAUS$ 500, though some locations may hold up to CAUS$ 750 depending on the vehicle class and specific counter policies. This is a temporary authorization, not a charge, and your available credit is reduced by that amount until your bank releases it after the rental ends.

• Notify your bank of your travel plans to prevent the authorization from being flagged as suspicious.
• Bring a backup credit card in your own name in case your primary card is declined.
• Allow up to 15 business days after returning the vehicle for the hold to be fully released by your bank.

The National team in Victoria will confirm the exact hold amount at the counter before processing.

Yes, you can add an additional driver to your National rental car in Victoria, but the additional driver must be physically present at the counter at the time of pickup with their own valid driver's license.

For National, Alamo, and Enterprise, the additional driver fee is US$15 per day plus applicable taxes when not included in your rate. Check your booking confirmation before arriving at the Victoria counter, as some rates include one additional driver at no extra charge.

• The additional driver must meet the same minimum age requirements as the primary renter.
• Both the main driver and the additional driver must sign the rental agreement.
• If the additional driver's license is not in English or uses a non-Latin alphabet, an International Driving Permit is also required.
• Anyone who drives the National vehicle in Victoria without being listed on the agreement will not be covered by the rental protections.

If you need to add a driver after pickup, visit a National branch in Victoria or elsewhere to update the agreement in person.

Yes, National car rental has a downtown Victoria location at 727 Courtney St, Victoria, BC V8W 1C3, near the Victoria Conference Centre.

This location offers walk-up counter service with no shuttle required, making it a convenient option if you are arriving in Victoria by ferry, cruise ship, or other means rather than flying into Victoria International Airport (YYJ).

The downtown Victoria National counter is open daily from 07:30 to 19:00. If you are picking up at this location, bring all required documents including your driver's license, a major credit card in your name, your passport, and your booking confirmation. Plan your arrival within counter hours, as no confirmed after-hours pickup option is available at this Victoria address.

If you are flying into YYJ instead, note that the National airport facility is offsite at 1640 Electra Blvd and requires a shuttle from the arrivals area.

National car rentals in Victoria follow a Full-to-Full fuel policy by default. You receive the vehicle with a full tank and must return it full to avoid additional charges.

• At pickup, check the fuel gauge with the National agent and confirm the starting level is recorded on the rental agreement.
• Take a photo of the dashboard showing the odometer and fuel gauge before leaving the Victoria counter.
• Refuel within approximately 10 miles or 15 km of the return location so the tank does not drop below full before you arrive.
• Keep your final fuel receipt showing the date, time, and station address as proof.

If you return the National vehicle in Victoria with less than a full tank, you may be charged for the fuel shortfall at the partner's refueling rate, which is typically higher than the pump price, plus a refueling service fee.

If the car was not full at pickup, ask the National agent to record the exact starting level on the agreement and return it at that same level to avoid charges.

Yes, provincial law in British Columbia requires every rental vehicle to carry statutory third-party liability coverage, so this protection is included by default when you rent with National in Victoria through Hola Car Rentals.

This means you are covered for bodily injury and property damage you may cause to other people while driving the National vehicle in Victoria and throughout British Columbia. However, the statutory minimum may be lower than what you would want in a serious incident.

You can purchase supplemental liability coverage (LIS/ALI/SLI) to increase your protection up to higher limits. This is separate from Collision Damage Waiver (CDW/LDW), which covers damage to the National rental car itself rather than third parties.

• CDW/LDW covers the rental vehicle you are driving.
• LIS/ALI/SLI covers injury or property damage to others.
• Neither covers your own personal injuries (that requires PAI) or your belongings (that requires PEC).

Review your booking confirmation to confirm which coverages are included in your Victoria National rental rate.

Yes, one-way rentals are possible with National, allowing you to pick up in Victoria and return the vehicle in a different city such as Vancouver or another British Columbia location, subject to availability and applicable fees.

A drop-off fee may apply depending on the route, the distance between locations, and the vehicle class. This fee is route-specific and set by National. You will see it listed under the "To pay at destination" section during the booking process if it applies to your chosen route.

• Same-city airport to downtown routes often carry no drop-off fee.
• Victoria to Vancouver or other inter-city routes typically do carry a one-way fee.
• Cross-border one-ways (for example, Victoria to a US city) may be restricted or carry higher fees and require prior authorization.

The drop-off fee cannot be prepaid and is paid directly to National at the counter. If a fee appears on your confirmation, verify it matches what the National agent presents at the Victoria pickup location. Changes to your return location after booking may reprice the rental and recalculate the fee.

Travel assistance provided by Terrawind Global Protection is included with most Hola Car Rentals bookings, but this benefit does not apply to Canadian or US residents. If you are visiting Victoria from outside North America and renting a National vehicle, you are likely eligible.

Coverage typically includes:

• Travel insurance with medical coverage for up to 5 passengers.
• Legal assistance in the event of a road accident.
• Compensation for baggage lost by the airline.
• Flight cancellation insurance.

This is particularly useful if you experience a medical emergency or a serious incident while driving your National rental car in Victoria or on roads elsewhere in British Columbia. Pre-existing medical conditions are not covered.

To use the assistance, contact Terrawind 24 hours a day at +1 888 980 9992 (toll-free) or via WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready. Always contact the assistance line before incurring expenses where prior authorization is required.

Check your booking confirmation for the exact terms and coverage limits that apply to your Victoria rental.

When returning your National rental car in Victoria, the process depends on which location you used for pickup.

• If you picked up at the airport facility (1640 Electra Blvd, Suite 132), return the vehicle to that same offsite location. A shuttle will bring you back to the Victoria International Airport (YYJ) terminal after drop-off.
• If you picked up at the downtown Victoria counter (727 Courtney St), return the vehicle there during operating hours of 07:30 to 19:00 daily.

Before returning the National vehicle in Victoria, refuel to the level recorded on your rental agreement (typically full) at a station near the return location. Keep your fuel receipt as proof in case of any dispute.

National allows a grace period of approximately 30 minutes beyond your scheduled return time. Returning later than that may result in charges for extra hours or an additional day, plus a possible late fee.

At drop-off, a National agent will inspect the vehicle. Keep a copy of your rental agreement and take photos of the car at return. Your final receipt can be requested from National directly after the rental closes.