VERIFIED REVIEWS
Frequently Asked Questions
What does my Hola Car Rentals booking with National in Abbotsford include that other companies don't offer?
Hola Car Rentals is a premium partner of the leading car rental companies in Abbotsford, including National, giving you exclusive access to our All Inclusive+ rate. This rate includes extra benefits that no other company can match:
- Full vehicle coverage with no deductible (applies only for certain rates and itineraries)
- Toll cashback: get back up to 5% of your total booking value for tolls charged during your rental
- Premium travel medical assistance for up to 5 passengers in case of emergency, covering up to CAD 200,000 (pre-existing conditions excluded)
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All at no additional cost, ensuring a unique National rental experience with complete protection and peace of mind during your trip in Abbotsford.
Will I face unexpected charges at the National counter in Abbotsford when I book through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your National booking in Abbotsford are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the National counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the National counter in Abbotsford charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with National to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
Where is the National car rental counter at Abbotsford International Airport?
The National car rental counter at Abbotsford International Airport (YXX) is located inside the terminal building, beside baggage claim. The rental vehicles are parked directly across from the terminal, within walking distance, so no shuttle or train is needed.
The counter address is 30440 Liberator Avenue, Unit 8, Abbotsford, BC V2T 6H5. National shares this facility with Enterprise at the airport. Once you collect your bags, proceed to the counter, complete your paperwork, and walk across to the vehicle lot to pick up your car.
If you are renting from the National city center location instead, that branch is at 33271 South Fraser Way, Abbotsford, BC V2S 2B2, and offers a pickup service for customers who need a ride to the branch.
What are the National counter hours at Abbotsford Airport?
The National counter at Abbotsford International Airport (YXX) operates on extended hours to cover most flight arrivals and departures. Based on the shared National and Enterprise facility at the airport, the approximate schedule is:
- Sunday and Monday: 7:30 AM to 1:00 AM
- Tuesday: 9:00 AM to 11:30 PM
- Wednesday: 7:30 AM to 11:30 PM
- Thursday: 9:00 AM to 11:30 PM
- Friday: 7:30 AM to 12:30 AM
- Saturday: 9:00 AM to 11:30 PM
Hours can vary on public holidays, so always confirm the schedule on your booking confirmation before traveling to Abbotsford. If your flight arrives outside counter hours, review your rental agreement for after-hours return instructions, as the airport lot supports late vehicle drop-offs.
The National city center branch in Abbotsford operates shorter hours, typically Monday through Friday 8:00 AM to 5:00 PM and weekends 9:00 AM to 2:00 PM, so the airport location is the better option for late arrivals.
Are there toll roads near Abbotsford that affect my National rental?
Most roads in and around Abbotsford, British Columbia, are toll-free, including Highway 1 through the Fraser Valley. However, if you drive your National rental toward Vancouver, you may encounter the Port Mann Bridge, which is the only active tolled crossing in BC.
The Port Mann Bridge uses a fully cashless tolling system. There are no cash lanes, so tolls are captured by plate-reading cameras and billed electronically. The charge is typically passed to the rental company, which then bills it to the renter along with any applicable administrative processing fees.
At the National counter in Abbotsford, you may be offered an optional toll pass service (such as TollPass) that covers cashless tolls for a daily convenience fee, capped per rental period. If you do not enroll, any Port Mann Bridge tolls will be charged to your card after the rental ends, sometimes weeks later.
There are no congestion charges, emissions zones, or city-center driving fees anywhere in British Columbia, so your driving around Abbotsford itself will not trigger any road-use fees beyond standard fuel costs.
Does Hola Car Rentals offer toll cashback for National rentals in Abbotsford?
Yes, all Hola Car Rentals bookings include Tolls Cashback, which applies to your National rental in Abbotsford even though most local roads are toll-free.
If you drive toward Vancouver and cross the Port Mann Bridge, or use any other tolled road during your rental period, you can claim back up to 5% of your total Hola Car Rentals booking value for tolls paid. Here is how it works:
- You pay tolls normally during the rental, either through the National toll program or billed after return
- After you return the vehicle, email [email protected] within 30 days
- Include your Hola Car Rentals reservation confirmation, the signed rental agreement, and a receipt or statement showing the toll charges
- Use the subject line: Tolls Cashback, followed by your reservation number
Refunds are processed to the original payment method used for your booking and typically arrive within 7 to 10 business days after approval. Late submissions received after 30 days are not accepted, so keep your toll receipts from your Abbotsford trip and submit promptly.
What documents do I need to pick up my National rental in Abbotsford?
When collecting your National rental in Abbotsford, you must present the following physical documents at the counter:
- A valid, unexpired driver's license with a photograph (digital licenses are not accepted)
- A major credit card in the main driver's name, with the driver's name printed on the physical card, for the security deposit hold
- A passport or valid government-issued photo ID
- Your booking confirmation or printed voucher
- Round-trip flight tickets or proof of onward travel if you are visiting from outside Canada
If your driver's license is not in English and does not use a Latin alphabet (for example, Arabic, Chinese, Japanese, or Cyrillic script), an International Driving Permit (IDP) is required alongside your original license. The IDP is a translation only and cannot be used without the original license.
All documents must be physical originals. The National counter in Abbotsford will not accept digital or scanned versions. Ensure the name on your credit card matches the name on your driver's license to avoid issues at pickup.
Is a credit card required to pick up a National rental at Abbotsford Airport?
Yes, a major credit card in the main driver's name is required to pick up your National rental at Abbotsford International Airport (YXX).
The card must be a physical card with the driver's name printed on it. It is used to place a temporary security hold on your available credit, which is typically around CAD 300 to CAD 750 for standard vehicles in Canada, though the exact amount is set by National at the time of pickup.
Important rules to keep in mind for your Abbotsford pickup:
- Debit cards and prepaid cards are not accepted for the security deposit hold
- At airport locations like Abbotsford International Airport, US and international debit cards are only accepted if accompanied by a ticketed return travel itinerary
- Canadian debit cards are not accepted at the airport counter
- Virtual or single-use card numbers are not accepted; you must present the physical card
Even if you prepaid your booking in full, you must still present a physical credit card at the National counter in Abbotsford. Bring a backup credit card in your name in case your primary card is declined.
Is there a young driver surcharge for National rentals in Abbotsford?
Yes, National charges a young driver surcharge for renters aged 21 to 24 at the Abbotsford location.
The underage surcharge is US$20 per day and is paid at the counter when you pick up the vehicle. Drivers in this age group may rent Economy through Full Size cars, Cargo and Minivans, Pickup Trucks, and Compact, Small, and Standard SUVs with seating for up to 5 passengers at the Abbotsford location.
Drivers under 21 are generally not permitted to rent from National. There is no upper age surcharge for senior drivers.
If you are adding a young driver as an additional driver to your National rental in Abbotsford, the same surcharge applies to them. The additional driver must be present at the counter in Abbotsford, show a valid driver's license, and sign the rental agreement. For Alamo, National, and Enterprise, the additional driver fee is US$15 per day when not included in your rate, and the young driver surcharge applies on top of that if the additional driver is under 25.
What is the diverging diamond interchange near Abbotsford and how does it affect National rental drivers?
Abbotsford is home to British Columbia's first diverging diamond interchanges, located at Highway 1 and Sumas Way (Highway 11) and at 264th Street. These interchanges are unusual because traffic lanes briefly cross to the left side of the road to allow safer left turns, before crossing back to the right.
For drivers picking up a National rental in Abbotsford and heading toward Highway 1, this design can be disorienting, especially if you are not familiar with it. Key things to know:
- The lane crossing is intentional and marked with clear signage; follow the road markings carefully
- The Sumas Way version is particularly unique because it routes highway traffic over local roads to work around existing rail tracks
- Slow down and read all overhead signs as you approach the interchange
Additionally, Highway 1 through Abbotsford features a Variable Speed Limit System on a 24 km stretch toward Chilliwack. Speed limits on this corridor are adjusted dynamically based on traffic and weather conditions, so watch the overhead signs and do not rely solely on a fixed speed in mind. Fines for exceeding posted variable limits apply the same as fixed limits.
Does travel assistance come with my National booking in Abbotsford?
Yes, most Hola Car Rentals bookings include travel assistance coverage through Terrawind Global Protection, and this applies to National rentals booked for Abbotsford as well. However, this benefit is not available to residents of Canada or the United States.
If you are traveling to Abbotsford from outside North America and something goes wrong during your trip, such as a medical emergency on Highway 1 or a breakdown in a remote part of the Fraser Valley, the travel assistance coverage can help. Core benefits typically include:
- Travel insurance with medical coverage for up to 5 passengers
- Legal assistance in the event of a road accident
- Compensation for luggage lost by the airline
- Flight cancellation insurance
To get help 24 hours a day, call +1 888 980 9992 (toll-free or collect) or contact Terrawind via WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call.
Check your booking confirmation for the exact coverage limits and conditions that apply to your Abbotsford rental, as terms can vary by booking.
How does the fuel policy work for National rentals in Abbotsford?
National rentals in Abbotsford follow a Full-to-Full fuel policy by default. You receive the vehicle with a full tank and must return it full to avoid additional charges.
Steps to follow for a smooth fuel experience in Abbotsford:
- At pickup, check the fuel gauge with the National agent and confirm the starting level is recorded on your rental agreement
- Take a photo of the dashboard showing the odometer and fuel gauge
- Refuel within approximately 10 to 15 km of the return location before dropping off the car
- Keep your final fuel receipt showing the date, time, and station address
- For after-hours returns at Abbotsford International Airport, leave the receipt in the return envelope and keep a photo of the full gauge
If you return the National vehicle in Abbotsford with less than a full tank, you may be charged for the fuel shortfall at the partner's refueling rate, which is typically higher than the pump price, plus a refueling service fee.
Fuel in British Columbia is priced in Canadian dollars per liter. Ask the National agent at the Abbotsford counter about the nearest fuel station to the return location when you pick up the car.
Can I add an additional driver to my National rental in Abbotsford?
Yes, you can add an additional driver to your National rental in Abbotsford, either at no cost if your rate includes it, or for a fee paid at the counter.
For National, Alamo, and Enterprise, the additional driver fee is US$15 per day when not included in your rate. Check your Hola Car Rentals booking confirmation for the line that reads "Additional driver free of charge" to see whether your rate already covers one extra driver.
Requirements for adding a driver at the Abbotsford National counter:
- The additional driver must be physically present at the counter at the time of pickup
- They must present a valid, unexpired driver's license
- They must sign the rental agreement
- If their license is not in English and uses a non-Latin alphabet, an International Driving Permit is also required
Only drivers listed on the rental agreement are covered by the vehicle's protections, including CDW and liability coverage. Anyone who drives the National vehicle in Abbotsford without being named on the contract may void those protections and expose you to additional charges.
If you need to add a driver after pickup, visit a National branch in Abbotsford to update the agreement in person.
What insurance coverage is included with a National rental in Abbotsford?
When renting from National in Abbotsford, British Columbia, provincial law requires every vehicle on the road to carry third-party liability insurance. This statutory liability coverage is included by default with your rental in Canada when booked through Hola Car Rentals, meaning you are covered for bodily injury and property damage you may cause to others while driving.
You can also purchase higher supplemental liability limits at the National counter in Abbotsford if you want additional protection beyond the provincial minimum.
Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW) reduces your financial responsibility for damage to the rental vehicle itself. Whether this is included depends on the rate you selected. Check your Hola Car Rentals confirmation for the coverage details specific to your Abbotsford booking.
Key points to confirm at the National counter in Abbotsford:
- Verify CDW or LDW is listed on your rental agreement and note any deductible that applies
- Confirm all drivers are named on the agreement, as coverage only applies to listed drivers
- CDW and LDW do not cover tires, the undercarriage, or personal belongings
For questions about what your specific rate includes, refer to your booking confirmation before arriving at the Abbotsford counter.
Can I pick up my National rental in Abbotsford and return it to a different city?
Yes, one-way rentals are possible with National, allowing you to pick up in Abbotsford and return the vehicle to a different location, though a drop-off fee may apply depending on the route.
The drop-off fee is route-specific and varies based on the distance between cities, the vehicle class, and the season. For example, returning a National vehicle from Abbotsford to Vancouver or another BC city will typically carry a one-way fee, while same-city returns between the Abbotsford airport and the South Fraser Way city center branch may not.
How to check and manage the drop-off fee:
- During the Hola Car Rentals booking process, select your different return location and the system will display any applicable drop-off fee under the "To pay at destination" section
- This fee is not prepaid and is not covered by No Extra Charges© unless it was not disclosed during booking
- Cross-border one-way rentals, such as returning a National vehicle from Abbotsford to a US location, may be restricted or carry higher fees; confirm with National before booking
If you need to change your return location after booking your Abbotsford rental, contact Hola Car Rentals support, as changes may reprice the reservation and recalculate the drop-off fee.
- Choosing a selection results in a full page refresh.
- Opens in a new window.
Suggested Currencies
- $ USD - United States Dollar
- € EUR - Euro
Other Countries
-
Albania
-
Algeria
-
Andorra
-
Angola
-
Antigua & Barbuda
-
Argentina
-
Australia
-
Austria
-
Bahamas
-
Bahrain
-
Bangladesh
-
Barbados
-
Belgium
-
Belize
-
Benin
-
Bermuda
-
Bolivia
-
Bosnia & Herzegovina
-
Botswana
-
Brazil
-
British Virgin Islands
-
Bulgaria
-
Burkina Faso
-
Burundi
-
Cameroon
-
Canada
-
Cape Verde
-
Cayman Islands
-
Central African Republic
-
Chad
-
Chile
-
Colombia
-
Comoros
-
Congo - Brazzaville
-
Congo - Kinshasa
-
Costa Rica
-
Côte d’Ivoire
-
Croatia
-
Curaçao
-
Cyprus
-
Czechia
-
Denmark
-
Djibouti
-
Dominica
-
Dominican Republic
-
Ecuador
-
Egypt
-
El Salvador
-
Equatorial Guinea
-
Eritrea
-
Estonia
-
Eswatini
-
Ethiopia
-
Finland
-
France
-
Gabon
-
Gambia
-
Germany
-
Ghana
-
Greece
-
Grenada
-
Guatemala
-
Guinea
-
Guinea-Bissau
-
Guyana
-
Haiti
-
Honduras
-
Hong Kong SAR
-
Hungary
-
Iceland
-
India
-
Iraq
-
Ireland
-
Israel
-
Italy
-
Jamaica
-
Japan
-
Jordan
-
Kenya
-
Kuwait
-
Latvia
-
Lebanon
-
Lesotho
-
Liberia
-
Libya
-
Liechtenstein
-
Lithuania
-
Luxembourg
-
Madagascar
-
Malawi
-
Mali
-
Malta
-
Mauritania
-
Mauritius
-
Mexico
-
Moldova
-
Monaco
-
Montenegro
-
Morocco
-
Mozambique
-
Namibia
-
Netherlands
-
New Zealand
-
Nicaragua
-
Niger
-
Nigeria
-
Norway
-
Oman
-
Palestinian Territories
-
Panama
-
Paraguay
-
Peru
-
Philippines
-
Poland
-
Portugal
-
Qatar
-
Romania
-
Russia
-
Rwanda
-
San Marino
-
São Tomé & Príncipe
-
Saudi Arabia
-
Senegal
-
Serbia
-
Seychelles
-
Sierra Leone
-
Singapore
-
Sint Maarten
-
Slovakia
-
Slovenia
-
Somalia
-
South Africa
-
South Korea
-
South Sudan
-
Spain
-
St. Lucia
-
St. Vincent & Grenadines
-
Sudan
-
Sweden
-
Switzerland
-
Taiwan
-
Tanzania
-
Togo
-
Trinidad & Tobago
-
Tunisia
-
Türkiye
-
Turks & Caicos Islands
-
Uganda
-
Ukraine
-
United Arab Emirates
-
United Kingdom
-
United States
-
Uruguay
-
Vatican City
-
Venezuela
-
Yemen
-
Zambia
-
Zimbabwe