VERIFIED REVIEWS
Frequently Asked Questions
What does my Hola Car Rentals booking with National in Abbotsford include that other companies don't offer?
Hola Car Rentals is a premium partner of the leading car hire companies in Abbotsford, giving you exclusive access to our All Inclusive+ rate. This rate includes extra benefits that no other company can match:
- Full vehicle coverage with no excess (applies only to certain rates and itineraries)
- Toll cashback: get back up to 5% of your total booking value for tolls charged during your hire
- Premium travel medical assistance for up to 5 passengers in case of emergency, covering up to CAD 200,000 (pre-existing conditions excluded)
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All at no additional cost, ensuring a unique hire experience with complete protection and peace of mind during your trip in Abbotsford.
Will I face unexpected charges at the National counter in Abbotsford when I book through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your booking in Abbotsford are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Abbotsford charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
Where is the National car hire counter at Abbotsford International Airport?
The National car hire counter at Abbotsford International Airport (YXX) is located inside the terminal building, beside baggage claim. The hire vehicles are parked directly across from the terminal, within walking distance, so no shuttle or train is needed.
The counter address is 30440 Liberator Avenue, Unit 8, Abbotsford, BC V2T 6H5. National shares this facility with Enterprise at the airport. Once you collect your bags, proceed to the counter, complete your paperwork, and walk across to the vehicle lot to pick up your car.
If you are hiring from the city centre location instead, that branch is at 33271 South Fraser Way, Abbotsford, BC V2S 2B2, and offers a pickup service for customers who need a ride to the branch.
What are the opening hours of the National counter at Abbotsford Airport?
The National counter at Abbotsford International Airport (YXX) operates on extended hours to cover most flight arrivals and departures. Based on the shared National and Enterprise facility at the airport, the approximate schedule is:
- Sunday and Monday: 7:30 AM to 1:00 AM
- Tuesday: 9:00 AM to 11:30 PM
- Wednesday: 7:30 AM to 11:30 PM
- Thursday: 9:00 AM to 11:30 PM
- Friday: 7:30 AM to 12:30 AM
- Saturday: 9:00 AM to 11:30 PM
Hours may vary on public holidays, so always confirm the schedule on your booking confirmation before travelling to Abbotsford. If your flight arrives outside counter hours, review your hire agreement for after-hours return instructions, as the airport lot supports late vehicle drop-offs.
The National city centre branch in Abbotsford operates shorter hours, typically Monday to Friday 8:00 AM to 5:00 PM and weekends 9:00 AM to 2:00 PM, so the airport location is the better option for late arrivals.
Are there toll roads near Abbotsford that could affect my National hire?
Most roads in and around Abbotsford, British Columbia, are toll-free, including Highway 1 through the Fraser Valley. However, if you drive your National hire towards Vancouver, you may encounter the Port Mann Bridge, which is the only active tolled crossing in BC.
The Port Mann Bridge uses a fully cashless tolling system. There are no cash lanes, so tolls are captured by plate-reading cameras and billed electronically. The charge is typically passed to the hire company, which then bills it to the renter along with any applicable administrative processing fees.
At the National counter in Abbotsford, you may be offered an optional toll pass service (such as TollPass) that covers cashless tolls for a daily convenience fee, capped per hire period. If you do not enrol, any Port Mann Bridge tolls will be charged to your card after the hire ends, sometimes weeks later.
There are no congestion charges, emissions zones, or city-centre driving fees anywhere in British Columbia, so your driving around Abbotsford itself will not trigger any road-use fees beyond standard fuel costs.
Does Hola Car Rentals offer toll cashback for National hires in Abbotsford?
Yes, all Hola Car Rentals bookings include Tolls Cashback, which applies to your National hire in Abbotsford even though most local roads are toll-free.
If you drive towards Vancouver and cross the Port Mann Bridge, or use any other tolled road during your hire period, you can claim back up to 5% of your total Hola Car Rentals booking value for tolls paid. Here is how it works:
- You pay tolls normally during the hire, either through the National toll programme or billed after return
- After you return the vehicle, email [email protected] within 30 days
- Include your Hola Car Rentals reservation confirmation, the signed hire agreement, and a receipt or statement showing the toll charges
- Use the subject line: Tolls Cashback, followed by your reservation number
Refunds are processed to the original payment method used for your booking and typically arrive within 7 to 10 working days after approval. Late submissions received after 30 days are not accepted, so keep your toll receipts from your Abbotsford trip and submit promptly.
What documents do I need to collect my National hire in Abbotsford?
When collecting your National hire in Abbotsford, you must present the following physical documents at the counter:
- A valid, unexpired driver’s licence with a photograph (digital licences are not accepted)
- A major credit card in the main driver’s name, with the driver’s name printed on the physical card, for the security deposit authorisation hold
- A passport or valid government-issued photo ID
- Your booking confirmation or printed voucher
- Round-trip flight tickets or proof of onward travel if you are visiting from outside Canada
If your driver’s licence is not in English and does not use a Latin alphabet (for example, Arabic, Chinese, Japanese, or Cyrillic script), an International Driving Permit (IDP) is required alongside your original licence. The IDP is a translation only and cannot be used without the original licence.
All documents must be physical originals. The National counter in Abbotsford will not accept digital or scanned versions. Ensure the name on your credit card matches the name on your driver’s licence to avoid issues at collection.
Is a credit card required to collect a National hire at Abbotsford Airport?
Yes, a major credit card in the main driver’s name is required to collect your National hire at Abbotsford International Airport (YXX).
The card must be a physical card with the driver’s name printed on it. It is used to place a temporary security authorisation hold on your available credit, which is typically around GBP 200 to GBP 500 for standard vehicles in Canada, though the exact amount is set by National at the time of collection.
Important rules to remember for your Abbotsford collection:
- Debit cards and prepaid cards are not accepted for the security deposit
- At airport locations like Abbotsford International Airport, US and international debit cards are only accepted if accompanied by a ticketed return travel itinerary
- Canadian debit cards are not accepted at the airport counter
- Virtual or single-use card numbers are not accepted; you must present the physical card
Even if you prepaid your booking in full, you must still present a physical credit card at the National counter in Abbotsford. It is advisable to bring a backup credit card in your name in case your primary card is declined.
Is there a young driver surcharge for National hires in Abbotsford?
Yes, National charges a young driver surcharge for drivers aged 21 to 24 at the Abbotsford location.
The underage surcharge is US$20 per day and is payable at the counter when you collect the vehicle. Drivers in this age group may hire Economy through to Full Size cars, Cargo and Minivans, Pickup Trucks, and Compact, Small, and Standard SUVs with seating for up to 5 passengers at the Abbotsford location.
Drivers under 21 are generally not permitted to hire from National. There is no upper age surcharge for senior drivers.
If you are adding a young driver as an additional driver to your National hire in Abbotsford, the same surcharge applies to them. The additional driver must be present at the counter in Abbotsford, show a valid driver’s licence, and sign the hire agreement. For Alamo, National, and Enterprise, the additional driver fee is GBP 12 per day when not included in your rate, and the young driver surcharge applies on top of that if the additional driver is under 25.
What is the diverging diamond interchange near Abbotsford and how does it affect National hire drivers?
Abbotsford is home to British Columbia's first diverging diamond interchanges, located at Highway 1 and Sumas Way (Highway 11) and at 264th Street. These interchanges are unusual because traffic lanes briefly cross to the left side of the road to allow safer left turns, before crossing back to the right.
For drivers collecting a National hire in Abbotsford and heading towards Highway 1, this design can be disorienting, especially if you are not familiar with it. Key points to note:
- The lane crossing is intentional and marked with clear signage; follow the road markings carefully
- The Sumas Way version is particularly unique because it routes highway traffic over local roads to work around existing rail tracks
- Slow down and read all overhead signs as you approach the interchange
Additionally, Highway 1 through Abbotsford features a Variable Speed Limit System on a 24 km stretch towards Chilliwack. Speed limits on this corridor are adjusted dynamically based on traffic and weather conditions, so watch the overhead signs and do not rely solely on a fixed speed in mind. Fines for exceeding posted variable limits apply the same as fixed limits.
Does travel assistance come with my National hire in Abbotsford?
Yes, most Hola Car Rentals bookings include travel assistance coverage through Terrawind Global Protection, and this applies to National hires booked for Abbotsford as well. However, this benefit is not available to residents of Canada or the United States.
If you are travelling to Abbotsford from outside North America and something goes wrong during your trip, such as a medical emergency on Highway 1 or a breakdown in a remote part of the Fraser Valley, the travel assistance coverage can help. Core benefits typically include:
- Travel insurance with medical cover for up to 5 passengers
- Legal assistance in the event of a road accident
- Compensation for luggage lost by the airline
- Flight cancellation insurance
To get help 24 hours a day, call +1 888 980 9992 (toll-free or collect) or contact Terrawind via WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call.
Check your booking confirmation for the exact coverage limits and conditions that apply to your Abbotsford hire, as terms can vary by booking.
How does the fuel policy work for National hires in Abbotsford?
National hires in Abbotsford follow a Full-to-Full fuel policy by default. You receive the vehicle with a full tank and must return it full to avoid additional charges.
Steps to follow for a smooth fuel experience in Abbotsford:
- At collection, check the fuel gauge with the National agent and confirm the starting level is recorded on your hire agreement
- Take a photo of the dashboard showing the odometer and fuel gauge
- Refuel within approximately 10 to 15 km of the return location before dropping off the car
- Keep your final fuel receipt showing the date, time, and station address
- For after-hours returns at Abbotsford International Airport, leave the receipt in the return envelope and keep a photo of the full gauge
If you return the National vehicle in Abbotsford with less than a full tank, you may be charged for the fuel shortfall at the partner's refuelling rate, which is typically higher than the pump price, plus a refuelling service fee.
Fuel in British Columbia is priced in Canadian dollars per litre. Ask the National agent at the Abbotsford counter about the nearest fuel station to the return location when you collect the car.
Can I add an additional driver to my National hire in Abbotsford?
Yes, you can add an additional driver to your National hire in Abbotsford, either at no cost if your rate includes it, or for a fee payable at the counter.
For National, Alamo, and Enterprise, the additional driver fee is GBP 12 per day when not included in your rate. Check your Hola Car Rentals booking confirmation for the line that reads "Additional driver free of charge" to see whether your rate already covers one extra driver.
Requirements for adding a driver at the Abbotsford National counter:
- The additional driver must be physically present at the counter at the time of collection
- They must present a valid, unexpired driver’s licence
- They must sign the hire agreement
- If their licence is not in English and uses a non-Latin alphabet, an International Driving Permit is also required
Only drivers listed on the hire agreement are covered by the vehicle’s protections, including CDW and liability cover. Anyone who drives the National vehicle in Abbotsford without being named on the contract may void those protections and expose you to additional charges.
If you need to add a driver after collection, visit a National branch in Abbotsford to update the agreement in person.
What insurance cover is included with a National hire in Abbotsford?
When hiring from National in Abbotsford, British Columbia, provincial law requires every vehicle on the road to carry third-party liability insurance. This statutory liability cover is included by default with your hire in Canada when booked through Hola Car Rentals, meaning you are covered for bodily injury and property damage you may cause to others while driving.
You can also purchase higher supplementary liability limits at the National counter in Abbotsford if you want additional protection beyond the provincial minimum.
Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW) reduces your financial responsibility for damage to the hire vehicle itself. Whether this is included depends on the rate you selected. Check your Hola Car Rentals confirmation for the coverage details specific to your Abbotsford booking.
Key points to confirm at the National counter in Abbotsford:
- Verify CDW or LDW is listed on your hire agreement and note any excess that applies
- Confirm all drivers are named on the agreement, as cover only applies to listed drivers
- CDW and LDW do not cover tyres, the undercarriage, or personal belongings
For questions about what your specific rate includes, refer to your booking confirmation before arriving at the Abbotsford counter.
Can I pick up my National hire in Abbotsford and return it to a different city?
Yes, one-way hires are possible with National, allowing you to pick up in Abbotsford and return the vehicle to a different location, though a drop-off fee may apply depending on the route.
The drop-off fee is route-specific and varies based on the distance between locations, the vehicle class, and the season. For example, returning a National vehicle from Abbotsford to Vancouver or another BC city will typically carry a one-way fee, while same-city returns between the Abbotsford airport and the South Fraser Way city centre branch may not.
How to check and manage the drop-off fee:
- During the Hola Car Rentals booking process, select your different return location and the system will display any applicable drop-off fee under the "To pay at destination" section
- This fee is not prepaid and is not covered by No Extra Charges© unless it was not disclosed during booking
- Cross-border one-way hires, such as returning a National vehicle from Abbotsford to a US location, may be restricted or carry higher fees; confirm with National before booking
If you need to change your return location after booking your Abbotsford hire, contact Hola Car Rentals support, as changes may reprice the reservation and recalculate the drop-off fee.
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