National Car Rental
in Vancouver

Hola Car Rentals is a premium partner of the leading car rental companies in Vancouver, including National, giving you exclusive access to our All Inclusive+ rate. This rate includes extra benefits that no other company can match:

• Full vehicle coverage with no deductible (applies only for certain rates and itineraries)
• Toll cashback: get back up to 5% of your total booking value for tolls charged during your rental
• Premium travel medical assistance for up to 5 passengers in case of emergency, covering up to CAD 200,000 (pre-existing conditions excluded)
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All at no additional cost, ensuring a unique National rental experience with complete protection and peace of mind during your trip in Vancouver.

No. With Hola Car Rentals, all costs and charges for your National booking in Vancouver are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the National counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the National counter in Vancouver charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with National to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

The National car rental counter at Vancouver International Airport (YVR) is located on-airport inside the airport parkade, so no shuttle or train is needed.

• Domestic arrivals: exit the terminal, cross the street to the parkade, and the National counter is on the left.
• International arrivals: exit to the parkade and follow the car rental signs; the National counter is on the right.

Once you reach the National counter in the Vancouver parkade, you collect your rental agreement and keys there. The entire walk from the terminal to the National counter typically takes only a few minutes, making YVR one of the more straightforward airport pickup experiences in Canada.

To pick up a National rental car in Vancouver, you must bring the following physical documents to the counter:

• A valid, original driver's license in the main driver's name. If your license is not in English and does not use a Latin alphabet (for example, Arabic, Chinese, Japanese, or Cyrillic), an International Driving Permit (IDP) is mandatory alongside your original license.
• A major credit card with the driver's name printed on the card, in the main driver's name, for the security deposit hold. Debit and prepaid cards are not accepted.
• A valid passport or government-issued photo ID.
• Your booking confirmation or printed voucher.
• Round-trip flight or cruise tickets (required for visitors from outside Canada).

Digital documents are not accepted at the National counter in Vancouver. All documents must be physical originals. If you think you may need an IDP, obtain it in your home country before traveling, as it cannot be issued abroad.

Yes, a physical major credit card in the main driver's name is required for the security deposit hold at the National counter in Vancouver.

At pickup, National will place a temporary authorization on your card. For Canada, typical holds range from CAD 300 to CAD 500, though some locations may hold up to approximately CAD 750 depending on the vehicle class and location. This is not a charge; it reduces your available credit until your bank releases it after the rental ends, which can take up to 15 business days.

• Debit cards, prepaid cards, and virtual or single-use card numbers are not accepted for the deposit.
• The card must have the driver's name printed on it and must be presented physically at the Vancouver counter.
• Bring a backup credit card in case your primary card is declined.

Even if you prepaid your booking online, you must still present a physical credit card at the National counter in Vancouver at pickup.

Most roads in British Columbia are toll-free, but Vancouver-area renters should be aware of the Port Mann Bridge, which uses a cashless, plate-based tolling system. There are no cash lanes at this crossing, so tolls are captured electronically by photographing the license plate and billed to the vehicle's registered owner, which in a rental situation means the rental company.

When renting from National in Vancouver, the rental company may offer an optional toll program (such as a TollPass service) that charges a daily convenience fee, typically around US$3.95 to US$4.95 per day, capped per rental period, in exchange for handling toll billing automatically. If you do not enroll, National will still receive the toll invoice and pass the charge to you along with an administrative processing fee.

• There are no congestion charges or emissions zone fees in Vancouver or anywhere in British Columbia.
• Most highways around Vancouver, including Highway 1, are toll-free.
• The Port Mann Bridge is the primary tolled crossing you may encounter.

All bookings through Hola Car Rentals include Tolls Cashback, which lets you recover up to 5% of your total booking value for tolls paid during your Vancouver rental. See FAQ below for details on how to claim.

Renting from National at Vancouver International Airport (YVR) means your total cost includes several taxes and fees beyond the base rate. Understanding these helps avoid surprises at the counter.

• Airport concession recovery fee: approximately 12% added to recover the cost of operating on-airport at YVR.
• British Columbia Provincial Sales Tax (PST): 7%.
• Federal Goods and Services Tax (GST): 5%.
• Additional city tourism or vehicle surcharges of roughly 2 to 3%.

In total, Vancouver Airport rentals typically carry around 28 to 33% in combined taxes and fees on top of the base rate. Off-airport National locations in the Vancouver area, if available, generally do not include the airport concession fee, which can result in meaningful savings.

Your booking confirmation will indicate which taxes and fees are included in your prepaid rate and which are due at the National counter in Vancouver at pickup. If your confirmation shows taxes as included and you are still charged locally, the No Extra Charges© guarantee may apply.

Yes, you can add an additional driver to your National rental in Vancouver, either as part of your rate or by paying a fee at the counter.

For National in Vancouver, the additional driver fee is CAD 15 per day plus applicable taxes when not included in your rate. Some Hola Car Rentals rates include one additional driver at no extra cost; check your booking confirmation for the line that reads "Additional driver free of charge" to confirm.

• The additional driver must be present at the National counter in Vancouver at pickup with their own valid driver's license (and IDP if required).
• Both the main driver and the additional driver must sign the rental agreement.
• Only drivers listed on the agreement are covered by protections such as CDW/LDW.
• Age requirements apply; the additional driver must meet National's minimum age rules for Vancouver rentals.

If you need to add a driver who is not present at pickup, you will need to visit a National branch in Vancouver during your rental to update the agreement. Adding an unlisted driver who then drives the vehicle can void your coverage.

National car rentals in Vancouver operate on a Full-to-Full fuel policy. You receive the vehicle with a full tank and must return it full to avoid additional charges.

• At pickup, check the fuel gauge with the National agent and confirm the starting level is recorded on the rental agreement.
• Take a photo of the dashboard showing the odometer and fuel gauge before leaving the Vancouver counter.
• Refuel within approximately 15 km of the YVR return location so the gauge does not drop before you arrive.
• Keep your final fuel receipt showing the date, time, and station address as proof.

If you return the National vehicle in Vancouver below the recorded starting level, you may be charged for the fuel shortfall at the partner's refueling rate, which is typically higher than retail pump prices, plus a refueling service fee. For after-hours returns at Vancouver Airport, leave the receipt in the key envelope and keep a photo of the full gauge on your phone.

All bookings through Hola Car Rentals include Tolls Cashback, which reimburses up to 5% of your total booking value for tolls paid during your National rental in Vancouver.

In the Vancouver area, the main toll you may encounter is the Port Mann Bridge, which uses cashless plate-based billing. You still pay tolls normally through the rental company's billing process; Hola Car Rentals reimburses you afterward up to the cap.

• Submit your claim by emailing [email protected] within 30 days of returning your National vehicle in Vancouver.
• Use the subject line: Tolls Cashback, followed by your reservation confirmation number.
• Attach your Hola Car Rentals booking confirmation, the signed rental agreement from the National counter, and a receipt or statement showing the toll charges paid.
• Include your full name, travel dates, and the last 4 digits of the card used for your booking.

Refunds are issued to the original payment method and typically process within 7 to 10 business days after approval. Claims submitted after 30 days are not accepted.

Yes, one-way rentals with National in Vancouver are possible, allowing you to pick up in Vancouver and return the vehicle at a different location, subject to availability and applicable fees.

A drop-off fee may apply depending on the route. This fee is set by National and varies based on the destination, vehicle class, and season. During the booking process on the Hola Car Rentals website, any drop-off fee will be shown on the rate details page under the "To pay at destination" section before you confirm.

• Same-city routes (for example, Vancouver Airport to downtown Vancouver) often carry no drop-off fee.
• Routes between different cities or provinces typically incur a one-way fee.
• Cross-border one-ways (for example, Vancouver to a US city) may be restricted or require special authorization from National; confirm before booking.

If you change your return location after booking, the drop-off fee may be recalculated. Always review your confirmation to verify the fee shown matches what the National counter charges in Vancouver at pickup.

Vancouver has several road rules and layout features that can catch first-time renters off guard, particularly those arriving from outside Canada.

• HOV lanes on Highway 1 require a minimum of 2 occupants. Solo drivers in a National rental car must use general lanes. Violations are enforced with photo radar, particularly in construction zones.
• A seasonal one-way system operates near Canada Place (the cruise terminal) from approximately April to December. A two-block stretch becomes strictly one-way eastbound, entered via Howe Street and exited via Burrard or Thurlow Street. This can surprise drivers navigating the downtown Vancouver waterfront area.
• Vancouver's street grid includes frequent one-way arterials that are denser than in many North American cities. A GPS or navigation app is strongly recommended for your National rental.
• Speed cameras and photo radar are active on Highway 1, especially in construction zones. Fines are billed to the registered vehicle owner, which means National would receive the notice and pass the charge to you.

British Columbia drives on the right side of the road, the same as the United States, so the driving orientation itself is not a concern for most international visitors renting from National in Vancouver.

When renting from National in Vancouver, two main types of coverage are worth understanding before you arrive at the counter.

Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW) reduces your financial liability for damage to the National rental vehicle itself. A deductible may apply unless your booking confirmation explicitly states zero deductible. CDW/LDW does not cover damage you cause to other vehicles or people.

Third-Party Liability (LIS/ALI/SLI) covers bodily injury and property damage you may cause to others while driving in Vancouver. Under Canadian provincial law, every rental vehicle in British Columbia must carry a minimum level of third-party liability, which is included by default when you rent through Hola Car Rentals. You can purchase higher supplemental limits at the National counter if desired.

• CDW/LDW covers the rental car; LIS/ALI/SLI covers third parties. You need both for comprehensive protection.
• Excluded from CDW/LDW: tires, undercarriage, roof, keys, and damage from prohibited use such as off-road driving.
• All named drivers on the National agreement in Vancouver are covered; unlisted drivers are not.

Returning a National rental car at Vancouver International Airport (YVR) follows the same parkade setup used at pickup. The National return area is located in the airport parkade, and signage from the pickup process will guide you back to the correct drop-off point.

• Refuel before returning. Fill the tank within approximately 15 km of YVR to comply with the Full-to-Full fuel policy. Returning below the recorded level will result in a refueling charge at National's rate plus a service fee.
• Take a photo of the fuel gauge and odometer when you park the vehicle in the Vancouver parkade.
• Return the keys to the National agent at the counter. If returning after hours, follow the key-drop instructions provided in your rental agreement.
• Keep your final rental receipt. Post-rental charges such as tolls or traffic fines from the Vancouver area may appear on your card days or even weeks after return, as toll agencies process invoices in batches.

If you notice any unexpected charges after returning your National vehicle in Vancouver, contact Hola Car Rentals support with your rental agreement and final receipt for assistance.

Travel assistance is included with most Hola Car Rentals bookings, but it does not apply to Canadian or US residents. If you are visiting Vancouver from outside North America and renting from National, this benefit is active for the duration of your rental period.

Coverage is provided by Terrawind Global Protection and includes:

• Travel and medical coverage for up to 5 passengers in the event of an accident or non-pre-existing illness during your Vancouver trip.
• Legal assistance in the event of a road incident while driving your National rental.
• Compensation for luggage lost by the airline.
• Flight cancellation insurance.

To use the assistance, contact Terrawind 24 hours a day, 7 days a week, before incurring expenses where prior authorization is required. Provide your full name, your Hola Car Rentals confirmation number, your location in Vancouver, and a brief description of the situation. This coverage does not replace CDW/LDW for damage to the National vehicle or LIS/ALI/SLI for third-party liability.