VERIFIED REVIEWS
Frequently Asked Questions
What does my Hola Car Rentals booking in Regina include that other companies don't offer?
Hola Car Rentals is a premium partner of the leading car rental companies in Regina, giving you exclusive access to our All Inclusive+ rate. This rate includes extra benefits that no other company can match:
- Full vehicle coverage with no deductible (applies only for certain rates and itineraries)
- Toll cashback: get back up to 5% of your total booking value for tolls charged during your rental
- Premium travel medical assistance for up to 5 passengers in case of emergency, covering up to CAD 200,000 (pre-existing conditions excluded)
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All at no additional cost, ensuring a unique rental experience with complete protection and peace of mind during your trip in Regina.
Will I face unexpected charges at the counter when I rent a car in Regina through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your booking in Regina are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Regina charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the rental partner to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
Where do I pick up my rental car at Regina International Airport?
At Regina International Airport (YQR), rental car counters for brands including Avis, Budget, Hertz, National, and others are located inside the terminal near the baggage claim area. The address for the rental car facility is 5201 Regina Ave, Regina, SK S4W 1B3.
After collecting your bags, follow the signs toward baggage claim and you will find the rental counters on the same level. Vehicles are parked outside the baggage claim area or a short walk to the car lot directly on airport grounds. There are no off-site shuttles or consolidated rental centers to reach at Regina Airport.
Typical time from arrival to driving away is 20 to 45 minutes, assuming normal baggage wait times and no long queues at the counter.
Airport counter hours are extensive, for example Budget operates Sunday and Saturday from 9:00 AM to 1:30 AM and Monday through Friday from 8:00 AM to 1:30 AM, with after-hours returns available. For after-hours returns at Regina Airport, park in the designated rental car area, lock the vehicle, and use the key drop box provided by your rental brand.
Are there toll roads in Regina or Saskatchewan?
No, there are no toll roads anywhere in Saskatchewan, including in and around Regina. You will not encounter any toll booths, cashless toll gantries, congestion charges, or emissions zone fees while driving in Regina or anywhere else in the province.
Toll programs such as TollPass or PlatePass offered by rental companies are not applicable to Regina rentals, as those programs cover specific regions in the United States and Ontario, not Saskatchewan.
Because there are no tolls in Regina, you will not need to enroll in any toll service at the rental counter, and there is no risk of receiving a post-rental toll charge for driving in the province.
What documents do I need to pick up a rental car in Regina?
To pick up a rental car in Regina, you must bring the following physical documents:
- A valid, original driver's license with a photo, valid for the entire rental period. Digital or photocopied licenses are not accepted.
- A passport or valid government-issued photo ID (required for visitors).
- A major credit card in the main driver's name, with the driver's name printed on the physical card, for the security deposit hold.
- Your booking confirmation or printed voucher.
- Round-trip flight or travel tickets may also be requested.
If your driver's license is not in English or French and does not use a Latin alphabet (for example, Arabic, Chinese, Japanese, or Cyrillic script), an International Driving Permit (IDP) is required alongside your original license. For licenses in English or French, an IDP is recommended but not mandatory at Regina rental locations.
The IDP is a translation document only and cannot be used without your original license. Obtain it in your home country before traveling, as it cannot be issued abroad.
Does my Regina car rental include Tolls Cashback if I drive to other provinces?
Yes, all bookings made through Hola Car Rentals include Tolls Cashback, which reimburses up to 5% of your total booking value for tolls paid during your rental period.
Since Regina and the rest of Saskatchewan have no toll roads, this benefit becomes relevant if your trip takes you into other provinces where tolls do apply, such as Ontario, which has the 407 ETR and other tolled routes.
To claim your Tolls Cashback after returning your Regina rental, email [email protected] within 30 days of vehicle return and include:
- Your Hola Car Rentals reservation confirmation
- A copy of the rental agreement signed at pick-up
- A receipt or statement showing the toll charges paid
Refunds are issued to the original payment method used for your booking and typically process within 7 to 10 business days after approval. Claims submitted after 30 days will not be accepted.
Is a credit card required to rent a car in Regina?
Yes, a major credit card in the main driver's name, with the driver's name printed on the physical card, is required to rent a car in Regina. The card is used to place a temporary security hold at pick-up.
Debit cards, prepaid cards, and virtual or digital-only card numbers are not accepted for the deposit hold at Regina rental counters.
For Regina rentals, the typical security hold in Canada is approximately CAUS$ 300 to CAUS$ 500, though some locations may hold up to CAUS$ 750. The hold reduces your available credit until it is released after you return the vehicle. Your bank controls the release timeline, which can take up to 15 business days.
Tips to avoid issues at the Regina counter:
- Ensure your card is enabled for in-person transactions in Canada
- Set a travel notice with your bank before arriving in Regina
- Bring a backup credit card in your name in case your primary card is declined
- Even if you prepaid your booking online, you must still present a physical credit card at pick-up
Can I add an additional driver to my rental car in Regina?
Yes, you can add an additional driver to your rental car in Regina, either at no cost if your rate includes it or for a daily fee paid at the counter if it does not.
The additional driver must be present at the Regina pick-up counter with a valid driver's license and any required identification. Both the main driver and the additional driver must sign the rental agreement.
If the additional driver fee is not included in your rate, typical daily charges at Regina partner brands are:
- Avis and Budget: US$13 per rental day, capped at US$65
- Hertz, Dollar, and Thrifty: US$13.50 per rental day, capped at US$189
- Alamo, National, and Enterprise: US$15 per day
Only drivers listed on the rental agreement are covered by protections such as CDW/LDW. If someone not named on the contract drives the vehicle in Regina, coverage may be void and additional charges could apply. Check your booking confirmation before arriving at the counter to confirm whether an additional driver is included in your rate.
What is the fuel policy for rental cars in Regina?
Rental cars in Regina follow a Full-to-Full fuel policy. You receive the vehicle with a full tank and must return it full to avoid fuel charges.
At pick-up at your Regina rental counter, verify the fuel gauge with the agent and confirm the starting level is recorded on the rental agreement. Take a photo of the dashboard showing the odometer and fuel gauge.
When returning your vehicle in Regina, refuel within approximately 10 miles or 15 km of the return location so the gauge does not drop below full before you arrive. Keep your final fuel receipt showing the date, time, and station address.
If you return the car below the recorded starting level, you may be charged:
- A fuel shortfall at the rental partner's refueling rate, which is typically higher than the pump price
- A refueling service or administrative fee
For after-hours returns at Regina Airport, leave the fuel receipt in the key drop envelope and keep a photo of the full gauge on your phone as evidence.
Is third-party liability insurance included in a Regina car rental?
Yes, when you rent a car in Regina, provincial law in Saskatchewan requires every vehicle to carry third-party liability coverage. This statutory liability follows the vehicle and is included by default when you rent in Canada through Hola Car Rentals.
Third-party liability (also referred to as LIS, ALI, or SLI) covers bodily injury and property damage you may cause to other people while driving the rental car in Regina. It does not cover damage to the rental vehicle itself, which is handled by CDW/LDW, nor does it cover your own injuries or personal belongings.
You can also purchase supplemental liability coverage at the Regina counter to increase the protection limits beyond the statutory minimum. This is worth considering if you plan to drive beyond Regina or into other provinces.
Always verify the exact liability limits on your rental agreement at the Regina counter and confirm that all drivers are named on the contract, as coverage applies only to listed drivers.
What travel assistance is included with my Regina car rental booking?
Most Hola Car Rentals bookings include travel assistance provided by Terrawind Global Protection, which can be valuable if you experience a medical emergency or other covered incident while driving in or around Regina.
Core benefits typically included are:
- Travel insurance with medical coverage for up to 5 passengers
- Legal assistance in case of an accident
- Compensation for luggage lost by the airline
- Flight cancellation insurance
This coverage is particularly useful for visitors driving in Regina who may be far from their home country's healthcare system. If you need assistance during your Regina rental, contact Terrawind 24 hours a day, 7 days a week by calling +1 888 980 9992 or via WhatsApp at +1 208 910 1001.
Important: this travel assistance benefit applies only to non-North American customers. Canadian and US residents do not qualify for this benefit. Check your booking confirmation for the exact terms and coverage limits that apply to your Regina reservation.
Can I pick up my rental car in Regina and return it in a different city?
Yes, one-way rentals are possible from Regina, but a drop-off fee may apply depending on your return location, the rental brand, vehicle class, and travel dates.
Common patterns for one-way rentals from Regina:
- Regina Airport to a Regina city center location (such as 2401 1st Ave N): often no drop-off fee
- Regina to another Saskatchewan city: a drop-off fee typically applies and varies by distance and vehicle class
- Regina to another province: a drop-off fee usually applies and may be higher; cross-border one-ways to the United States may be restricted or require prior approval from the rental partner
The drop-off fee for your Regina rental will be shown during the booking process under the section labeled as charges due at the destination. It is not prepayable and is not covered by No Extra Charges© unless it was not disclosed at the time of booking.
If you need to change your return location after booking your Regina rental, contact support promptly, as changes may reprice the rental and recalculate any applicable drop-off fee.
What are the rental car counter hours at Regina Airport?
Rental car counters at Regina International Airport (YQR) operate with extended hours to accommodate most flight arrivals and departures. Based on available information for Regina Airport, example hours for Budget are:
- Monday through Friday: 8:00 AM to 1:30 AM
- Saturday: 9:00 AM to 1:30 AM
- Sunday: 9:00 AM to 1:30 AM
After-hours vehicle returns are available at Regina Airport. Park in the designated rental car area at 5201 Regina Ave, lock the vehicle, and deposit the keys in the brand's key drop box.
City center locations in Regina, such as Budget at 2401 1st Ave N, operate shorter hours, for example weekdays until 5:30 PM and Saturdays until 2:00 PM, with no after-hours return option noted.
Hours can change on public holidays, so always confirm the exact hours for your Regina pick-up date on your booking confirmation or directly with the rental brand before you travel.
What happens if my flight arrives late for my Regina car rental pickup?
If your flight is delayed and you arrive later than your scheduled Regina pickup time, rental companies will generally hold your reservation for up to 24 hours from the original pickup time, provided you arrive during counter operating hours at Regina Airport.
Key points to keep in mind for late arrivals in Regina:
- If the delay is less than 24 hours, your booking should be held. Confirm you will arrive while the Regina counter is still open.
- If the delay exceeds 24 hours, contact Hola Car Rentals support via WhatsApp at +1 (786) 999-8312 or by email at [email protected] as soon as possible. Changes are not guaranteed but the team will assist where possible.
- Regina Airport counters operate late into the night (for example until 1:30 AM on most days), which provides flexibility for delayed arrivals.
If you arrive after the counter has closed, check your booking confirmation for after-hours pickup instructions specific to your Regina rental brand, as some brands offer key arrangements for late arrivals.
What insurance options should I consider for a rental car in Regina?
When renting a car in Regina, there are two main types of coverage to consider beyond the statutory third-party liability that is included by law in Saskatchewan:
- Collision Damage Waiver or Loss Damage Waiver (CDW/LDW): reduces your financial liability for damage to the rental vehicle itself from a collision, theft, or vandalism. A deductible may apply unless your confirmation shows zero deductible. CDW/LDW does not cover damage you cause to other vehicles or people.
- Supplemental Liability Insurance (LIS/ALI/SLI): increases the third-party liability limits beyond the statutory minimum included with your Regina rental. This is worth considering if you plan to drive long distances from Regina or into other provinces.
CDW/LDW does not cover prohibited use such as driving off-road, driving under the influence, or use by an unnamed driver. Always add every driver to the rental agreement at the Regina counter to ensure coverage applies.
Review your booking confirmation before arriving in Regina to confirm which coverages are already included in your rate and which are optional add-ons available at the counter.
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