VERIFIED REVIEWS
Frequently Asked Questions
What does my Hola Car Rentals booking in Regina include that other companies don't offer?
Hola Car Rentals is a premium partner of the leading car hire companies in Regina, giving you exclusive access to our All Inclusive+ rate. This rate includes extra benefits that no other company can match:
- Full vehicle coverage with no excess (applies only to certain rates and itineraries)
- Toll cashback: get back up to 5% of your total booking value for tolls charged during your hire
- Premium travel medical assistance for up to 5 passengers in case of emergency, covering up to CAD 200,000 (pre-existing conditions excluded)
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All at no additional cost, ensuring a unique hire experience with complete protection and peace of mind during your trip in Regina.
Will I face unexpected charges at the counter when I hire a car in Regina through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your booking in Regina are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Regina charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
Where do I pick up my hire car at Regina International Airport?
At Regina International Airport (YQR), hire car counters for brands including Avis, Budget, Hertz, National, and others are located inside the terminal near the baggage claim area. The address for the hire car facility is 5201 Regina Ave, Regina, SK S4W 1B3.
After collecting your bags, follow the signs toward baggage claim and you will find the hire counters on the same level. Vehicles are parked outside the baggage claim area or a short walk to the car lot directly on airport grounds. There are no off-site shuttles or consolidated hire centres to reach at Regina Airport.
Typical time from arrival to driving away is 20 to 45 minutes, assuming normal baggage wait times and no long queues at the counter.
Airport counter hours are extensive, for example Budget operates Sunday and Saturday from 9:00 AM to 1:30 AM and Monday through Friday from 8:00 AM to 1:30 AM, with after-hours returns available. For after-hours returns at Regina Airport, park in the designated hire car area, lock the vehicle, and use the key drop box provided by your hire brand.
Are there toll roads in Regina or Saskatchewan?
No, there are no toll roads anywhere in Saskatchewan, including in and around Regina. You will not encounter any toll booths, cashless toll gantries, congestion charges, or emissions zone fees while driving in Regina or anywhere else in the province.
Toll programmes such as TollPass or PlatePass offered by hire companies are not applicable to Regina hires, as those programmes cover specific regions in the United States and Ontario, not Saskatchewan.
Because there are no tolls in Regina, you will not need to enrol in any toll service at the hire desk, and there is no risk of receiving a post-hire toll charge for driving in the province.
What documents do I need to pick up a hire car in Regina?
To pick up a hire car in Regina, you must bring the following physical documents:
- A valid, original driver’s licence with a photo, valid for the entire hire period. Digital or photocopied licences are not accepted.
- A passport or valid government-issued photo ID (required for visitors).
- A major credit card in the main driver’s name, with the driver’s name printed on the physical card, for the security deposit hold.
- Your booking confirmation or printed voucher.
- Round-trip flight or travel tickets may also be requested.
If your driver’s licence is not in English or French and does not use a Latin alphabet (for example, Arabic, Chinese, Japanese, or Cyrillic script), an International Driving Permit (IDP) is required alongside your original licence. For licences in English or French, an IDP is recommended but not mandatory at Regina hire locations.
The IDP is a translation document only and cannot be used without your original licence. Obtain it in your home country before travelling, as it cannot be issued abroad.
Does my Regina hire include Tolls Cashback if I drive to other provinces?
Yes, all bookings made through Hola Car Rentals include Tolls Cashback, which reimburses up to 5% of your total booking value for tolls paid during your hire period.
Since Regina and the rest of Saskatchewan have no toll roads, this benefit becomes relevant if your trip takes you into other provinces where tolls do apply, such as Ontario, which has the 407 ETR and other tolled routes.
To claim your Tolls Cashback after returning your Regina hire, email [email protected] within 30 days of vehicle return and include:
- Your Hola Car Rentals reservation confirmation
- A copy of the hire agreement signed at pick-up
- A receipt or statement showing the toll charges paid
Refunds are issued to the original payment method used for your booking and typically process within 7 to 10 working days after approval. Claims submitted after 30 days will not be accepted.
Is a credit card required to hire a car in Regina?
Yes, a major credit card in the main driver’s name, with the driver’s name printed on the physical card, is required to hire a car in Regina. The card is used to place a temporary authorisation hold at pick-up.
Debit cards, prepaid cards, and virtual or digital-only card numbers are not accepted for the deposit hold at Regina hire desks.
For Regina hires, the typical security hold in Canada is approximately GBP 300 to GBP 500, though some locations may hold up to GBP 750. The hold reduces your available credit until it is released after you return the vehicle. Your bank controls the release timeline, which can take up to 15 working days.
Tips to avoid issues at the Regina counter:
- Ensure your card is enabled for in-person transactions in Canada
- Set a travel notice with your bank before arriving in Regina
- Bring a backup credit card in your name in case your primary card is declined
- Even if you prepaid your booking online, you must still present a physical credit card at pick-up
Can I add an additional driver to my hire car in Regina?
Yes, you can add an additional driver to your hire car in Regina, either at no cost if your rate includes it or for a daily fee paid at the counter if it does not.
The additional driver must be present at the Regina pick-up counter with a valid driver’s licence and any required identification. Both the main driver and the additional driver must sign the hire agreement.
If the additional driver fee is not included in your rate, typical daily charges at Regina partner brands are:
- Avis and Budget: GBP 11 per hire day, capped at GBP 55
- Hertz, Dollar, and Thrifty: GBP 11.50 per hire day, capped at GBP 161
- Alamo, National, and Enterprise: GBP 13 per day
Only drivers listed on the hire agreement are covered by protections such as CDW/LDW. If someone not named on the contract drives the vehicle in Regina, coverage may be void and additional charges could apply. Check your booking confirmation before arriving at the counter to confirm whether an additional driver is included in your rate.
What is the fuel policy for hire cars in Regina?
Hire cars in Regina follow a Full-to-Full fuel policy. You receive the vehicle with a full tank and must return it full to avoid fuel charges.
At pick-up at your Regina hire desk, verify the fuel gauge with the agent and confirm the starting level is recorded on the hire agreement. Take a photo of the dashboard showing the odometer and fuel gauge.
When returning your vehicle in Regina, refuel within approximately 10 miles or 15 km of the return location so the gauge does not drop below full before you arrive. Keep your final fuel receipt showing the date, time, and station address.
If you return the car below the recorded starting level, you may be charged:
- A fuel shortfall at the hire partner’s refuelling rate, which is typically higher than the pump price
- A refuelling service or administrative fee
For after-hours returns at Regina Airport, leave the fuel receipt in the key drop envelope and keep a photo of the full gauge on your phone as evidence.
Is third-party liability insurance included in a Regina hire?
Yes, when you hire a car in Regina, provincial law in Saskatchewan requires every vehicle to carry third-party liability cover. This statutory liability follows the vehicle and is included by default when you hire in Canada through Hola Car Rentals.
Third-party liability (also referred to as LIS, ALI, or SLI) covers bodily injury and property damage you may cause to others while driving the hire car in Regina. It does not cover damage to the hire vehicle itself, which is handled by CDW/LDW, nor does it cover your own injuries or personal belongings.
You can also purchase supplementary liability cover at the Regina counter to increase the protection limits beyond the statutory minimum. This is worth considering if you plan to drive beyond Regina or into other provinces.
Always verify the exact liability limits on your hire agreement at the Regina counter and confirm that all drivers are named on the contract, as cover applies only to listed drivers.
What travel assistance is included with my Regina hire booking?
Most Hola Car Rentals bookings include travel assistance provided by Terrawind Global Protection, which can be valuable if you experience a medical emergency or other covered incident while driving in or around Regina.
Core benefits typically included are:
- Travel insurance with medical cover for up to 5 passengers
- Legal assistance in case of an accident
- Compensation for luggage lost by the airline
- Flight cancellation insurance
This cover is particularly useful for visitors driving in Regina who may be far from their home country's healthcare system. If you need assistance during your Regina hire, contact Terrawind 24 hours a day, 7 days a week by calling +1 888 980 9992 or via WhatsApp at +1 208 910 1001.
Important: this travel assistance benefit applies only to non-North American customers. Canadian and US residents do not qualify for this benefit. Check your booking confirmation for the exact terms and coverage limits that apply to your Regina reservation.
Can I pick up my hire in Regina and return it in a different city?
Yes, one-way hires are possible from Regina, but a drop-off fee may apply depending on your return location, the hire brand, vehicle class, and travel dates.
Common patterns for one-way hires from Regina:
- Regina Airport to a Regina city centre location (such as 2401 1st Ave N): often no drop-off fee
- Regina to another Saskatchewan city: a drop-off fee typically applies and varies by distance and vehicle class
- Regina to another province: a drop-off fee usually applies and may be higher; cross-border one-ways to the United States may be restricted or require prior approval from the hire partner
The drop-off fee for your Regina hire will be shown during the booking process under the section labelled as charges due at the destination. It is not pre-paid and is not covered by No Extra Charges© unless it was not disclosed at the time of booking.
If you need to change your return location after booking your Regina hire, contact support promptly, as changes may reprice the hire and recalculate any applicable drop-off fee.
What are the hire car counter hours at Regina Airport?
Hire car counters at Regina International Airport (YQR) operate with extended hours to accommodate most flight arrivals and departures. Based on available information for Regina Airport, example hours for Budget are:
- Monday to Friday: 8:00 AM to 1:30 AM
- Saturday: 9:00 AM to 1:30 AM
- Sunday: 9:00 AM to 1:30 AM
After-hours vehicle returns are available at Regina Airport. Park in the designated hire car area at 5201 Regina Ave, lock the vehicle, and deposit the keys in the brand’s key drop box.
City centre locations in Regina, such as Budget at 2401 1st Ave N, operate shorter hours, for example weekdays until 5:30 PM and Saturdays until 2:00 PM, with no after-hours return option noted.
Hours can change on public holidays, so always confirm the exact hours for your Regina pick-up date on your booking confirmation or directly with the hire brand before you travel.
What happens if my flight arrives late for my Regina hire?
If your flight is delayed and you arrive later than your scheduled Regina pick-up time, hire companies will generally hold your reservation for up to 24 hours from the original pick-up time, provided you arrive during counter operating hours at Regina Airport.
Key points to keep in mind for late arrivals in Regina:
- If the delay is less than 24 hours, your booking should be held. Confirm you will arrive while the Regina counter is still open.
- If the delay exceeds 24 hours, contact Hola Car Rentals support via WhatsApp at +1 (786) 999-8312 or by email at [email protected] as soon as possible. Changes are not guaranteed but the team will assist where possible.
- Regina Airport counters operate late into the night (for example until 1:30 AM on most days), which provides flexibility for delayed arrivals.
If you arrive after the counter has closed, check your booking confirmation for after-hours pick-up instructions specific to your Regina hire brand, as some brands offer key arrangements for late arrivals.
What insurance options should I consider for a hire car in Regina?
When hiring a car in Regina, there are two main types of coverages to consider beyond the statutory third-party liability that is included by law in Saskatchewan:
- Collision Damage Waiver or Loss Damage Waiver (CDW/LDW): reduces your financial liability for damage to the hire vehicle itself from a collision, theft, or vandalism. A deductible may apply unless your confirmation shows zero deductible. CDW/LDW does not cover damage you cause to other vehicles or people.
- Supplementary Liability Insurance (LIS/ALI/SLI): increases the third-party liability limits beyond the statutory minimum included with your Regina hire. This is worth considering if you plan to drive long distances from Regina or into other provinces.
CDW/LDW does not cover prohibited use such as driving off-road, driving under the influence, or use by an unnamed driver. Always add every driver to the hire agreement at the Regina counter to ensure cover applies.
Review your booking confirmation before arriving in Regina to confirm which coverages are already included in your rate and which are optional extras available at the counter.
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