VERIFIED REVIEWS
Frequently Asked Questions
What does my Hola Car Rentals booking with National in Regina include that other companies don't offer?
Hola Car Rentals is a premium partner of the leading car hire companies in Regina, giving you exclusive access to our All Inclusive+ rate. This rate includes extra benefits that no other company can match:
- Full vehicle coverage with no excess (applies only to certain rates and itineraries)
- Toll cashback: get back up to 5% of your total booking value for tolls charged during your hire
- Premium travel medical assistance for up to 5 passengers in case of emergency, covering up to CAD 200,000 (pre-existing conditions excluded)
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All at no additional cost, ensuring a unique hire experience with complete protection and peace of mind during your trip in Regina.
Will I face unexpected charges at the National counter in Regina when I book through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your booking in Regina are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Regina charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
Where is the National counter at Regina Airport (YQR)?
The National counter at Regina International Airport (YQR) is located inside the terminal, next to the baggage claim area. No shuttle or bus is required: after you land, collect your bags and walk directly to the counter. The hire vehicles are within walking distance of the terminal.
The address for the National location at Regina Airport is 5201 Regina Ave, Regina, SK, S4W 1B3. When returning your vehicle, drive to that address and follow signs directing you to the hire car area, which is located north-west of the long-term parking lot.
If you arrive outside staffed hours, after-hours drop-off procedures may apply. Check your booking confirmation for specific instructions, and always keep a photo of the returned vehicle and fuel gauge for your records.
What documents do I need to pick up a National hire car in Regina?
To pick up a National hire car in Regina, you must present the following physical documents at the counter:
- A valid, original driver’s licence in the main driver’s name
- A major credit card with the driver’s name printed on the card, for the authorisation hold
- A passport or valid government-issued photo ID
- Your booking confirmation or printed voucher
- Round-trip flight or travel tickets (required for visitors from outside Canada)
If your driver’s licence is not in English and uses a non-Latin alphabet (for example, Arabic, Chinese, Japanese, or Cyrillic), an International Driving Permit (IDP) is mandatory alongside your original licence. For other non-English licences, an IDP is strongly recommended.
National in Regina also applies an out-of-province address verification policy: your licence address must be within 50 km of the Regina branch or be a Saskatchewan-issued licence. If neither applies, you may need to present two current address verification documents (such as a utility bill, mobile phone bill, or insurance declaration) dated within 30 days. All documents must be physical originals; digital copies are not accepted.
Are there toll roads on National hire car routes in Regina?
No, there are no toll roads in Regina or anywhere in Saskatchewan. National hire car customers driving in and around Regina will not encounter any toll booths, cashless toll lanes, congestion charges, or emissions zone fees. Saskatchewan has no toll infrastructure of any kind, so there is no need to enrol in a toll programme or purchase a transponder for local driving.
If your trip takes you beyond Saskatchewan into provinces or U.S. states that do have tolls, standard toll billing rules will apply in those areas. In that case, the Hola Car Rentals Tolls Cashback benefit can reimburse you up to 5% of your total booking value for tolls paid during your hire period. To claim, email [email protected] within 30 days of returning the vehicle, attaching your reservation confirmation, hire agreement, and toll receipts or statements.
How much is the security deposit for a National hire car in Regina?
When you pick up a National hire car in Regina, the counter will place a temporary authorisation hold on your credit card. For hires in Canada, this hold is typically in the range of GBP 300 to GBP 500, though some locations may require up to approximately GBP 750 depending on the vehicle class, season, and specific branch policy.
This hold is not a charge. It temporarily reduces your available credit and is released after you return the vehicle. Your bank controls how quickly the hold disappears from your statement, which can take up to 15 working days.
- Only a major credit card with the driver’s name printed on the card is accepted for the deposit
- Debit cards, prepaid cards, and virtual cards are not accepted
- The card must be in the main driver’s name
- Even if you prepaid your booking, a physical credit card is still required at the National counter in Regina
Bring a backup credit card in case your primary card is declined, and notify your bank of your travel plans to avoid fraud blocks on the authorisation.
Can I add an additional driver to my National hire in Regina?
Yes, you can add an additional driver to your National hire in Regina, either as part of your rate or by paying a fee at the counter.
For National in Regina, the additional driver fee is GBP 15 per day plus applicable taxes when not included in your rate. Check your booking confirmation to see whether your selected rate already includes one free additional driver.
- The additional driver must be present at the National counter in Regina at the time of collection
- They must present a valid driver’s licence and any required ID
- Both the main driver and the additional driver must sign the hire agreement
- If the additional driver uses a non-Latin alphabet licence, an IDP is required
Only drivers listed on the hire agreement are covered by protections such as CDW/LDW. Anyone who drives the National vehicle in Regina without being named on the contract may void those coverages and result in additional charges.
What is the fuel policy for National hire cars in Regina?
National hire cars in Regina use a Full-to-Full fuel policy by default. You receive the vehicle with a full tank and must return it full to avoid additional charges.
- At collection, check the fuel gauge with the National agent and confirm the starting level is recorded on the hire agreement
- Take a photo of the dashboard showing the odometer and fuel gauge
- Refuel within approximately 15 km of the Regina return location before dropping off the car
- Keep your final fuel receipt as proof in case of any dispute
If you return the National vehicle in Regina with less than a full tank, you may be charged for the fuel shortfall at the partner’s refuelling rate, which is typically higher than retail pump prices, plus a refuelling service fee.
Some National counter locations may offer an optional prepaid fuel plan. If you accept it, any unused fuel is generally non-refundable, so the Full-to-Full approach is usually the better value for most renters in Regina.
Does the Regina Bypass or roundabout layout affect driving a National hire car?
Yes, the road layout around Regina includes some features that may be unfamiliar if you are accustomed to driving in other cities or countries.
The Regina Bypass is a 44.3 km four-lane ring road completed in 2019. Unlike traditional signalised interchanges common in North America, the Bypass includes flyover ramps and Saskatchewan's first roundabouts, particularly at intersections such as Highway 1 and Highway 46. If you are collecting a National hire car in Regina and plan to use the Bypass, be prepared for these non-standard interchange designs.
- Roundabouts on the Bypass require yielding to traffic already in the circle
- Flyover ramps can be disorientating if you expect a standard cloverleaf design
- All roads within Regina default to two-way traffic; one-way streets are rare
- The older Ring Road now functions as a congested arterial rather than a true motorway, so allow extra time if using it
Using the GPS or navigation feature in your National hire car in Regina is recommended, especially when navigating Bypass interchanges for the first time.
Does travel assistance cover a breakdown in my National hire car near Regina?
Most Hola Car Rentals bookings include travel assistance provided by Terrawind Global Protection, which can be useful if you experience an emergency while driving your National hire car in or around Regina, Saskatchewan.
Covered benefits typically include:
- Medical cover for up to 5 passengers in the event of an accident or non-pre-existing illness
- Legal assistance in case of an accident
- Compensation for luggage lost by the airline
- Flight cancellation insurance
To reach the assistance line 24 hours a day, 7 days a week, call +1 888 980 9992 (toll-free) or contact via WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call.
Important: this travel assistance benefit does not apply to Canadian residents. If you are a resident of Canada hiring a National vehicle in Regina, this cover is not available to you. For vehicle damage or theft, you would rely on CDW/LDW cover rather than travel assistance. Always review your booking confirmation for the exact terms and limits that apply to your reservation.
Can I drive a National hire car from Regina into the United States?
Yes, vehicles rented from National in Regina can generally be driven throughout Canada and into the United States, but driving into Mexico is not permitted.
Before crossing the border in your National hire car from Regina, keep the following in mind:
- Cross-border travel must be permitted under your hire agreement; confirm this at the National counter in Regina at collection
- Your CDW/LDW and liability cover may have geographic restrictions; entering unauthorised areas can void those protections
- A one-way or drop-off fee may apply if you plan to return the vehicle in a U.S. city rather than back in Regina
- You will need a valid passport and any required entry documents for the U.S. border crossing
- Provincial third-party liability insurance included with Canadian hires may not extend fully into the U.S.; ask the National agent in Regina about supplementary liability options
Always review your hire agreement carefully before departing Regina for a cross-border trip, and confirm all permissions with the National counter agent at collection.
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