VERIFIED REVIEWS
Frequently Asked Questions
What does my Hola Car Rentals booking with National in Saskatchewan include that other companies don't offer?
Hola Car Rentals is a premium partner of the leading car hire companies in Saskatchewan, giving you exclusive access to our All Inclusive+ rate. This rate includes extra benefits that no other company can match:
- Full vehicle coverage with no excess (applies only to certain rates and itineraries)
- Toll cashback: get back up to 5% of your total booking value for tolls charged during your hire
- Premium travel medical assistance for up to 5 passengers in case of emergency, covering up to CAD 200,000 (pre-existing conditions excluded)
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All at no additional cost, ensuring a unique hire experience with complete protection and peace of mind during your trip in Saskatchewan.
Will I face unexpected charges at the National counter in Saskatchewan when I book through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your booking in Saskatchewan are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Saskatchewan charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
Where are the National car hire locations in Saskatchewan?
National operates two locations in Saskatchewan, both at airports.
- Saskatoon Airport (YXE): 2625 Airport Dr., Saskatoon, SK S7L 7L1
- Regina Airport (YQR): 5201 Regina Ave Box 16, Regina, SK S4W 1B3
National does not have off-airport or city centre locations in Saskatchewan, unlike some other Canadian provinces where non-airport branches are common. If you are hiring in Saskatchewan, your collection will be at one of these two airport counters. There is also a separate city centre Regina location at 550 Broad St operated under the same brand family, though its hours are limited to Monday through Friday, 09:00 to 17:00, and it is closed on weekends.
At Saskatoon Airport, Emerald Club members can skip the counter, choose any car in the aisle, and manage their hire through the National app, making collection quicker on arrival.
Are there toll roads in Saskatchewan that affect my National hire?
No, Saskatchewan has no toll roads, bridges, or congestion charges of any kind.
Unlike Ontario, which has the 407 ETR, or certain US states with cashless toll systems, Saskatchewan roads are entirely toll-free. There are no electronic transponders, cashless lanes, or toll pass schemes offered or required for National hires in Saskatchewan. You will not be billed any toll-related fees during a hire that stays within the province.
If your travel extends beyond Saskatchewan into regions or states with tolls, the standard toll billing rules for that area would apply. In that case, the Tolls Cashback benefit included with your booking allows you to claim back up to 5% of your total booking value for tolls paid during the hire period. Simply email [email protected] within 30 days of returning the vehicle with your hire agreement and toll receipts.
What documents do I need to collect a National hire car in Saskatchewan?
To collect your National hire in Saskatchewan, bring the following physical documents to the counter.
- A valid, original driving licence in the main driver’s name
- A major credit card with the driver’s name printed on the physical card, for the authorisation hold
- A passport or valid government-issued photo ID
- Your booking confirmation or printed voucher
- Round-trip flight or travel tickets if you are visiting from abroad
If your driving licence is not in English and uses a non-Latin alphabet such as Arabic, Chinese, Japanese, or Cyrillic, an International Driving Permit (IDP) is mandatory alongside your original licence. For licences in other non-English scripts, an IDP is strongly recommended. The IDP is a translation only and cannot be used without the original licence.
All documents must be be physical. Digital copies shown on a phone are not accepted at the National counter in Saskatchewan. Debit and prepaid cards are not accepted for the authorisation hold.
How does the Tolls Cashback benefit work for a National hire in Saskatchewan?
Yes, the Tolls Cashback benefit is included with every National booking made through Hola Car Rentals, even for hires based in Saskatchewan where there are no local toll roads.
If your Saskatchewan hire takes you into a region with tolls, such as driving into Ontario or across the border into a US state, you can claim back up to 5% of your total booking value for tolls paid during the hire period.
To claim, follow these steps.
- Email [email protected] within 30 days of returning the vehicle
- Use the subject line: Tolls Cashback, followed by your reservation number
- Attach your Hola Car Rentals confirmation, the signed hire agreement, and a receipt or statement showing the toll charges
Refunds are issued to the original payment method used for the booking and typically process within 7 to 10 working days after approval. Late submissions received after 30 days are not accepted.
What is the security deposit for a National hire in Saskatchewan?
When you collect your National hire in Saskatchewan, the counter will place a temporary authorisation hold on your credit card. For Canadian locations, this hold is typically in the range of CA$ 300 to CA$ 500, though some locations may require up to CA$ 750 depending on the vehicle class, season, and specific branch policy.
This hold is not a charge. It reduces your available credit temporarily and is released after you return the vehicle. Your bank or card issuer controls how quickly the hold disappears from your statement, which can take up to 15 working days after the hire is completed.
- Only a major credit card with the driver’s name printed on the physical card is accepted for the hold
- Debit cards, prepaid cards, and virtual cards are not accepted
- The card must be in the main driver’s name
Hola Car Rentals cannot confirm the exact hold amount in advance, as the final figure is set by the Saskatchewan branch at the time of collection. Bring a backup credit card in case your primary card is declined.
Can I return a National hire car after hours at Saskatchewan airports?
Yes, after-hours vehicle returns are available at National's Saskatchewan airport locations in Saskatoon (YXE) and Regina (YQR), but with an important limitation.
After-hours drop service is not available at these locations, meaning you cannot leave the keys in a drop box or use an unstaffed key return outside of operating hours. You should plan your return to coincide with staffed counter hours whenever possible.
If a flight delay causes you to arrive outside normal hours, National locations at Canadian airports generally remain open up to two hours past their scheduled closing time when valid flight information is provided. If your delay extends beyond 24 hours from your original collection time, contact Hola Car Rentals support as soon as possible via WhatsApp at +1 (786) 999-8312 or by emailing [email protected].
Always confirm the specific counter hours for your Saskatchewan location on your booking confirmation before travelling, as hours can vary by season and holiday schedules.
What taxes and airport fees does National charge at Saskatchewan airports?
Hiring from National at Saskatchewan's airports means your total cost includes several province-specific and airport-mandated charges beyond the base rate.
- Saskatchewan Provincial Sales Tax (PST) applies to vehicle hires in the province
- Airport concession recovery fees are charged at both Saskatoon (YXE) and Regina (YQR) airports, as National operates on-airport at both sites
- Additional daily recoveries may include a vehicle licence fee of up to CA$ 1.15 per day, an energy recovery fee of approximately CA$ 0.98 per day, and an air conditioning surcharge of approximately CA$ 0.70 per day
These charges are standard for on-airport National hires in Saskatchewan and are separate from your prepaid rate. Your booking confirmation will show which fees are included in your prepaid total and which are listed as payable at the counter under the total to pay at destination section.
If a fee appears at the National counter in Saskatchewan that was not disclosed on your confirmation, the No Extra Charges© guarantee may apply. Keep all paperwork and contact Hola Car Rentals support after the hire is complete.
How does Travel Assistance work if something goes wrong during a National hire in Saskatchewan?
Most bookings made through Hola Car Rentals include Travel Assistance provided by Terrawind Global Protection, which can be valuable if an unexpected situation arises during your National hire in Saskatchewan, such as a medical emergency on a remote highway or a serious accident far from a city.
Core benefits typically include the following.
- Travel insurance with medical cover for up to 5 passengers
- Legal assistance in the event of an accident
- Compensation for luggage lost by the airline
- Flight cancellation insurance
To activate assistance, contact Terrawind 24 hours a day, 7 days a week.
- Phone: +1 888 980 9992 (toll-free)
- WhatsApp: +1 208 910 1001
- Email: [email protected]
Provide your full name, your Hola Car Rentals confirmation number, your location in Saskatchewan, and a description of the situation. Follow the coordinator's instructions and keep all receipts and reports.
Important: this benefit does not apply to Canadian or US residents. It covers non-North American travellers only. It also does not cover damage to the National hire vehicle itself, which is handled by CDW/LDW.
Can I add an additional driver to my National hire in Saskatchewan?
Yes, you can add an additional driver to your National hire in Saskatchewan, either as part of your rate or for a fee payable at the counter.
For National, Alamo, and Enterprise, the additional driver fee is CA$ 15 per day when not included in your rate. Check your booking confirmation for the line that states additional driver free of charge, which would mean the first extra driver is already covered.
To add a driver at the National counter in Saskatchewan, the following conditions apply.
- The additional driver must be present at collection with a valid driving licence
- They must meet the minimum age requirements for Saskatchewan
- If their licence uses a non-Latin alphabet, they will also need an IDP
- Both the main driver and the additional driver must sign the hire agreement
Only drivers named on the hire agreement are covered by protections such as CDW/LDW. If someone not listed on the contract drives the vehicle in Saskatchewan, cover may be void and additional charges could apply.
What is the fuel policy for National hires in Saskatchewan?
National hires in Saskatchewan follow a Full-to-Full fuel policy. You receive the vehicle with a full tank and must return it full to avoid additional charges.
- At collection, check the fuel gauge with the agent and confirm the starting level is recorded on the hire agreement
- Take a photo of the dashboard showing the odometer and fuel gauge
- Refuel within approximately 15 km of the return location at Saskatoon Airport or Regina Airport before dropping off
- Keep your final fuel receipt as proof in case of any dispute
If you return the vehicle below the recorded starting level, National may charge you for the fuel shortfall at their own refuelling rate, which is typically higher than the pump price, plus a refuelling service fee.
For after-hours returns at Saskatchewan airports, leave the fuel receipt in the vehicle and keep a photo of the full gauge on your phone. Using the correct fuel type is important, as wrong-fuel incidents are not covered by the fuel policy and may incur separate charges.
Can I pick up a National car in Saskatchewan and return it in another city?
Yes, one-way hires are possible with National in Saskatchewan, but availability and fees depend on the specific route.
National operates only two locations in Saskatchewan, both at airports: Saskatoon (YXE) and Regina (YQR). A one-way hire between these two airports within Saskatchewan may be available, though a drop-off fee could apply depending on the route and vehicle class.
If you wish to return the vehicle outside Saskatchewan, for example in another Canadian province or across the border into the United States, cross-border rules apply and the route may carry a higher drop-off fee or may not be permitted at all. Always confirm cross-border travel with the National counter before your hire begins.
The drop-off fee for your specific route will be shown during the booking process on the Hola Car Rentals website under the to pay at destination section. This fee cannot be prepaid and is settled directly with National at the counter. If a fee appears at collection that was not disclosed in your confirmation, keep all paperwork and contact support after the hire ends.
Does National in Saskatchewan include liability insurance in the hire?
Yes, when hiring from National in Saskatchewan, provincial law requires every vehicle to carry third-party liability cover, and this statutory liability is included by default with your hire in Canada.
This provides a basic level of protection for injury and property damage you may cause to others while driving in Saskatchewan. However, the statutory minimum may not be sufficient for all situations, and you can purchase additional liability insurance (LIS/ALI/SLI) for higher limits if needed.
- Third-party liability covers injury or property damage to others, not damage to the National vehicle itself
- Damage to the hire vehicle is covered separately by CDW/LDW
- Your personal injuries would require PAI (Personal Accident Insurance) if not covered elsewhere
Check your booking confirmation to see which coverages are included in your Saskatchewan rate. If you are unsure whether the liability limit is adequate for your trip, consider adding supplementary liability cover at the National counter or through your booking.
What if my flight is delayed and I miss my National collection time in Saskatchewan?
If your flight is delayed and you arrive later than your scheduled National collection time in Saskatchewan, your booking will generally be held for up to 24 hours from the original collection time.
For delays at Saskatoon Airport (YXE) or Regina Airport (YQR), National locations at Canadian airports typically remain open up to two hours past their scheduled closing time when valid flight details are provided. Make sure to have your flight information ready when you arrive at the counter.
- If your delay is less than 24 hours, your reservation should still be honoured during counter opening hours
- If your delay exceeds 24 hours, contact Hola Car Rentals as soon as possible via WhatsApp at +1 (786) 999-8312 or by emailing [email protected]
Changes in cases of extended delays are not guaranteed, but the support team will assist you with options. It is also worth noting that the Emerald Club app can help you manage your hire remotely if you are an Emerald Club member collecting in Saskatchewan at Saskatoon Airport.
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