VERIFIED REVIEWS
Frequently Asked Questions
What does my Hola Car Rentals booking with National in Regina include that other companies don't offer?
Hola Car Rentals is a premium partner of the leading car rental companies in Regina, including National, giving you exclusive access to our All Inclusive+ rate. This rate includes extra benefits that no other company can match:
- Full vehicle coverage with no deductible (applies only for certain rates and itineraries)
- Toll cashback: get back up to 5% of your total booking value for tolls charged during your rental
- Premium travel medical assistance for up to 5 passengers in case of emergency, covering up to CAD 200,000 (pre-existing conditions excluded)
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All at no additional cost, ensuring a unique National rental experience with complete protection and peace of mind during your trip in Regina.
Will I face unexpected charges at the National counter in Regina when I book through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your National booking in Regina are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the National counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the National counter in Regina charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with National to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
Where is the National counter at Regina Airport (YQR)?
The National counter at Regina International Airport (YQR) is located inside the terminal, next to the baggage claim area. No shuttle or bus is required: after you land, collect your bags and walk directly to the counter. The rental vehicles are within walking distance of the terminal.
The address for the National location at Regina Airport is 5201 Regina Ave, Regina, SK, S4W 1B3. When returning your vehicle, drive to that address and follow signs directing you to the rental car area, which is located northwest of the long-term parking lot.
If you arrive outside staffed hours, after-hours drop-off procedures may apply. Check your booking confirmation for specific instructions, and always keep a photo of the returned vehicle and fuel gauge for your records.
What documents do I need to pick up a National rental car in Regina?
To pick up a National rental car in Regina, you must present the following physical documents at the counter:
- A valid, original driver's license in the main driver's name
- A major credit card with the driver's name printed on the card, for the security deposit hold
- A passport or valid government-issued photo ID
- Your booking confirmation or printed voucher
- Round-trip flight or travel tickets (required for visitors from outside Canada)
If your driver's license is not in English and uses a non-Latin alphabet (for example, Arabic, Chinese, Japanese, or Cyrillic), an International Driving Permit (IDP) is mandatory alongside your original license. For other non-English licenses, an IDP is strongly recommended.
National in Regina also applies an out-of-province address verification policy: your license address must be within 50 km of the Regina branch or be a Saskatchewan-issued license. If neither applies, you may need to present two current address verification documents (such as a utility bill, cellular bill, or insurance declaration) dated within 30 days. All documents must be physical originals; digital copies are not accepted.
Are there toll roads on National rental car routes in Regina?
No, there are no toll roads in Regina or anywhere in Saskatchewan. National rental car customers driving in and around Regina will not encounter any toll booths, cashless toll lanes, congestion charges, or emissions zone fees. Saskatchewan has no toll infrastructure of any kind, so there is no need to enroll in a toll program or purchase a transponder for local driving.
If your trip takes you beyond Saskatchewan into provinces or U.S. states that do have tolls, standard toll billing rules will apply in those areas. In that case, the Hola Car Rentals Tolls Cashback benefit can reimburse you up to 5% of your total booking value for tolls paid during your rental period. To claim, email [email protected] within 30 days of returning the vehicle, attaching your reservation confirmation, rental agreement, and toll receipts or statements.
How much is the security deposit for a National rental car in Regina?
When you pick up a National rental car in Regina, the counter will place a temporary authorization hold on your credit card. For rentals in Canada, this hold is typically in the range of CAUS$ 300 to CAUS$ 500, though some locations may require up to approximately CAUS$ 750 depending on the vehicle class, season, and specific branch policy.
This hold is not a charge. It temporarily reduces your available credit and is released after you return the vehicle. Your bank controls how quickly the hold disappears from your statement, which can take up to 15 business days.
- Only a major credit card with the driver's name printed on the card is accepted for the deposit
- Debit cards, prepaid cards, and virtual cards are not accepted
- The card must be in the main driver's name
- Even if you prepaid your booking, a physical credit card is still required at the National counter in Regina
Bring a backup credit card in case your primary card is declined, and notify your bank of your travel plans to avoid fraud blocks on the authorization.
Can I add an additional driver to my National rental in Regina?
Yes, you can add an additional driver to your National rental in Regina, either as part of your rate or by paying a fee at the counter.
For National in Regina, the additional driver fee is CAUS$ 15 per day plus applicable taxes when not included in your rate. Check your booking confirmation to see whether your selected rate already includes one free additional driver.
- The additional driver must be present at the National counter in Regina at the time of pickup
- They must present a valid driver's license and any required ID
- Both the main driver and the additional driver must sign the rental agreement
- If the additional driver uses a non-Latin alphabet license, an IDP is required
Only drivers listed on the rental agreement are covered by protections such as CDW/LDW. Anyone who drives the National vehicle in Regina without being named on the contract may void those coverages and result in additional charges.
What is the fuel policy for National car rentals in Regina?
National car rentals in Regina use a Full-to-Full fuel policy by default. You receive the vehicle with a full tank and must return it full to avoid additional charges.
- At pickup, check the fuel gauge with the National agent and confirm the starting level is recorded on the rental agreement
- Take a photo of the dashboard showing the odometer and fuel gauge
- Refuel within approximately 15 km of the Regina return location before dropping off the car
- Keep your final fuel receipt as proof in case of any dispute
If you return the National vehicle in Regina with less than a full tank, you may be charged for the fuel shortfall at the partner's refueling rate, which is typically higher than retail pump prices, plus a refueling service fee.
Some National counter locations may offer an optional prepaid fuel plan. If you accept it, any unused fuel is generally non-refundable, so the Full-to-Full approach is usually the better value for most renters in Regina.
Does the Regina Bypass or roundabout layout affect driving a National rental car?
Yes, the road layout around Regina includes some features that may be unfamiliar if you are accustomed to driving in other cities or countries.
The Regina Bypass is a 44.3 km four-lane ring road completed in 2019. Unlike traditional signalized interchanges common in North America, the Bypass includes flyover ramps and Saskatchewan's first roundabouts, particularly at intersections such as Highway 1 and Highway 46. If you are picking up a National rental car in Regina and plan to use the Bypass, be prepared for these non-standard interchange designs.
- Roundabouts on the Bypass require yielding to traffic already in the circle
- Flyover ramps can be disorienting if you expect a standard cloverleaf design
- All roads within Regina default to two-way traffic; one-way streets are rare
- The older Ring Road now functions as a congested arterial rather than a true freeway, so allow extra time if using it
Using the GPS or navigation feature in your National rental car in Regina is recommended, especially when navigating Bypass interchanges for the first time.
Does travel assistance cover a breakdown in my National rental car near Regina?
Most Hola Car Rentals bookings include travel assistance provided by Terrawind Global Protection, which can be useful if you experience an emergency while driving your National rental car in or around Regina, Saskatchewan.
Covered benefits typically include:
- Medical coverage for up to 5 passengers in the event of an accident or non-pre-existing illness
- Legal assistance in case of an accident
- Compensation for luggage lost by the airline
- Flight cancellation insurance
To reach the assistance line 24 hours a day, 7 days a week, call +1 888 980 9992 (toll-free) or contact via WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call.
Important: this travel assistance benefit does not apply to Canadian residents. If you are a resident of Canada renting a National vehicle in Regina, this coverage is not available to you. For vehicle damage or theft, you would rely on CDW/LDW coverage rather than travel assistance. Always review your booking confirmation for the exact terms and limits that apply to your reservation.
Can I drive a National rental car from Regina into the United States?
Yes, vehicles rented from National in Regina can generally be driven throughout Canada and into the United States, but driving into Mexico is not permitted.
Before crossing the border in your National rental car from Regina, keep the following in mind:
- Cross-border travel must be permitted under your rental agreement; confirm this at the National counter in Regina at pickup
- Your CDW/LDW and liability coverage may have geographic restrictions; entering unauthorized areas can void those protections
- A one-way or drop-off fee may apply if you plan to return the vehicle in a U.S. city rather than back in Regina
- You will need a valid passport and any required entry documents for the U.S. border crossing
- Provincial third-party liability insurance included with Canadian rentals may not extend fully into the U.S.; ask the National agent in Regina about supplemental liability options
Always review your rental agreement carefully before departing Regina for a cross-border trip, and confirm all permissions with the National counter agent at pickup.
What insurance is included with a National car rental in Regina?
When you rent a National car in Regina through Hola Car Rentals, the coverage included depends on the rate plan you select. Here is a general overview of what may apply:
- CDW/LDW (Collision Damage Waiver / Loss Damage Waiver): reduces your financial liability for damage to the National rental vehicle from a collision, theft, or vandalism. A deductible may apply unless your confirmation states zero deductible
- Third-party liability: Canadian provincial law requires every rental vehicle to carry third-party liability coverage, so this is included by default when renting in Regina. You can purchase higher supplemental limits at the National counter if desired
- CDW/LDW does not cover damage to other vehicles or injuries to third parties; that is handled by liability coverage
CDW/LDW does not cover tires, undercarriage, roof, keys, or personal belongings. Only drivers named on the National rental agreement in Regina are covered. If an incident occurs, report it to National immediately and follow the instructions on your rental agreement.
Review your Hola Car Rentals booking confirmation for the exact coverages, deductibles, and limits included in your specific rate for Regina.
What happens if my flight to Regina is delayed and I miss my National pickup time?
If your flight to Regina is delayed, National will generally hold your reservation for up to 24 hours from the original scheduled pickup time, as long as the counter is open when you arrive.
- If the delay is less than 24 hours, proceed to the National counter at Regina Airport (YQR) as soon as you land; your booking should still be honored
- If the delay exceeds 24 hours, contact Hola Car Rentals support via WhatsApp at +1 (786) 999-8312 or by email at [email protected] as soon as possible to explore options
- Make sure you arrive during the National counter's staffed hours at Regina Airport; arriving after hours may affect your ability to pick up the vehicle
It is a good idea to have your Hola Car Rentals confirmation number ready when contacting support, and to check the operating hours for the National counter at Regina International Airport before your travel date. Changes to your booking are not guaranteed but the support team will assist where possible.
Can I return a National rental car in a different city instead of Regina?
Yes, one-way rentals are possible with National, but a drop-off fee may apply when you return the vehicle to a different location than where you picked it up in Regina.
The drop-off fee varies depending on the destination, distance, vehicle class, and season. Here is what to expect:
- The fee will be shown during the booking process under the "To pay at destination" section if it applies to your route
- This fee cannot be prepaid and is paid directly at the National counter
- Cross-border one-ways (for example, picking up in Regina and returning in a U.S. city) may carry higher fees or may not be permitted depending on the route
- If you change your return location after booking, the drop-off fee may be recalculated
Always review your Hola Car Rentals confirmation to confirm whether a drop-off fee applies to your specific Regina pickup and alternate return location. If the National counter charges a fee that was not disclosed in your confirmation, keep all paperwork and contact Hola Car Rentals support after the rental is complete.
Do I need an International Driving Permit to rent a National car in Regina?
It depends on the language and alphabet of your driver's license. For renting a National car in Regina, the general rules are:
- If your license is in English or uses a Latin alphabet, an International Driving Permit (IDP) is not mandatory but may be recommended
- If your license uses a non-Latin alphabet (for example, Arabic, Chinese, Japanese, or Cyrillic), an IDP is mandatory and must be presented alongside your original license at the National counter in Regina
- An IDP is a translation document only; it is not a standalone license and will not be accepted without the original
Visitors renting from National in Regina should obtain their IDP in their home country before traveling, as Canadian issuers do not provide IDPs to holders of foreign licenses. All documents presented at the counter must be physical originals; digital copies are not accepted.
In addition to your license, bring a major credit card in the main driver's name, your passport, and your booking confirmation to ensure a smooth pickup at the National counter in Regina.
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