VERIFIED REVIEWS
Frequently Asked Questions
What does my Hola Car Rentals booking with Thrifty in Regina include that other companies don't offer?
Hola Car Rentals is a premium partner of the leading car hire companies in Regina, giving you exclusive access to our All Inclusive+ rate. This rate includes extra benefits that no other company can match:
- Full vehicle coverage with no excess (applies only to certain rates and itineraries)
- Toll cashback: get back up to 5% of your total booking value for tolls charged during your hire
- Premium travel medical assistance for up to 5 passengers in case of emergency, covering up to CAD 200,000 (pre-existing conditions excluded)
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All at no additional cost, ensuring a unique hire experience with complete protection and peace of mind during your trip in Regina.
Will I face unexpected charges at the Thrifty counter in Regina when I book through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your booking in Regina are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Regina charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
Where is the Thrifty counter at Regina Airport (YQR)?
The Thrifty counter at Regina International Airport (YQR) is located on-site at 5201 Regina Ave, Regina, SK S4W 1B3. There is no shuttle service required: after collecting your baggage, you walk directly to the on-site Thrifty counter within the airport complex.
Thrifty does not operate a shuttle or off-site pickup from YQR, so no waiting for a bus is needed. Simply follow the car hire signs inside the terminal to reach the Thrifty desk.
In addition to the airport location, Thrifty operates several off-airport locations in Regina, including:
- 1636 6th Ave, Regina (Mon to Fri 07:30 to 18:00, Sat 09:00 to 17:00)
- 3915 Albert St, Regina (Mon to Fri 08:00 to 17:30, Sun 09:00 to 17:00)
- 3910 Rochdale Blvd, Regina
If you are arriving by plane, the airport counter at 5201 Regina Ave is the most convenient Thrifty pickup point.
Are there toll roads to worry about when renting from Thrifty in Regina?
No, there are no toll roads in Regina or anywhere in Saskatchewan. Drivers renting from Thrifty in Regina will not encounter any toll booths, cashless toll lanes, congestion charges, or emissions zones during their trip within the province.
This means you do not need to enrol in any toll programme, purchase a transponder package, or worry about post-hire toll billing charges that are common in other Canadian provinces such as Ontario (407 ETR) or in the United States.
If your travel plans take you beyond Saskatchewan into provinces or states that do have tolls, Hola Car Rentals includes Tolls Cashback on every booking. You can claim up to 5% of your total booking value back for any tolls paid during your hire period. To claim, email [email protected] within 30 days of returning your Thrifty vehicle in Regina or at your final drop-off point, attaching your reservation confirmation, hire agreement, and toll receipts.
What documents do I need to pick up my Thrifty hire car in Regina?
When collecting your Thrifty hire in Regina, you must present the following physical documents at the counter:
- A valid, original driver’s licence (not a digital copy) in the main driver’s name
- A major credit card with the driver’s name printed on the physical card, used for the authorisation hold
- A passport or valid government-issued photo ID
- Your booking confirmation or printed voucher
- Round-trip flight or travel tickets (required for visitors from outside Canada)
If your driver’s licence is not in English and does not use a Latin alphabet (for example, Arabic, Chinese, Japanese, or Cyrillic script), you must also carry an International Driving Permit (IDP) alongside your original licence. The IDP is a translation only and is not valid without the original licence.
Visitors from many countries can drive in Regina on a valid foreign licence, but obtaining an IDP before leaving your home country is strongly recommended if your licence is not in English. All documents must be physical originals; digital versions are not accepted at the Thrifty counter in Regina.
Does Thrifty in Regina require a credit card for the security deposit?
Yes, a physical major credit card in the main driver’s name is required at the Thrifty counter in Regina to cover the authorisation hold.
In Canada, the typical authorisation hold placed on a credit card is approximately GBP 300 to GBP 500 for standard vehicles, though some locations may hold up to GBP 750. This is a temporary authorisation, not a charge, and it reduces your available credit until your bank releases it after you return the vehicle. Release can take up to 15 working days depending on your bank.
- Debit cards and prepaid cards are not accepted for the authorisation hold
- Virtual or digital-only card numbers are not accepted; you must present the physical card
- The card must have the driver’s name printed on it and match the hire agreement
- Even if you prepaid your booking online, you still need to present a physical credit card at the Thrifty desk in Regina
It is advisable to bring a backup credit card in your name in case your primary card is declined, and to notify your bank of your travel plans to avoid fraud blocks on the authorisation.
Can I add an additional driver to my Thrifty hire in Regina?
Yes, you can add an additional driver to your Thrifty hire in Regina, either as part of your rate or by paying a fee at the counter.
For Thrifty in Regina, the additional driver fee is US$13.50 per hire day plus applicable taxes, with a maximum charge of US$189 plus taxes, when not already included in your rate. Check your booking confirmation to see if an additional driver is listed as included at no extra cost.
- The additional driver must be present at the Thrifty counter in Regina at the time of collection
- They must show a valid driver’s licence and sign the hire agreement
- If their licence is not in English or uses a non-Latin alphabet, an IDP is also required
- Only drivers named on the agreement are covered by protections such as CDW/LDW
If you need to add a driver who is not present at collection, you will need to visit a Thrifty branch in Regina to update the agreement. Adding an unlisted driver after the initial hire is not possible by phone or chat alone.
What is the minimum age to hire from Thrifty in Regina?
The minimum age to hire from Thrifty in Regina is 20 years old, which is standard across Canada.
Drivers who meet the minimum age but are under 25 may be subject to a young driver surcharge at the Thrifty counter in Regina. The exact surcharge amount is set by Thrifty and confirmed at the counter; it is paid locally and is not included in your prepaid rate.
- The young driver surcharge applies per hire day and is taxable locally
- All drivers, including young drivers, must present a valid licence and meet document requirements
- If an additional driver is also under 25, the surcharge may apply to them as well
If you are hiring in Regina and are between 20 and 24 years old, budget for this potential surcharge when comparing rates. Confirm the exact fee with the Thrifty desk in Regina at collection, as amounts can vary by vehicle class and season.
How does the fuel policy work for Thrifty hires in Regina?
Thrifty hires in Regina follow a Full-to-Full fuel policy. You receive the vehicle with a full tank and must return it full to avoid additional fuel charges.
- At collection, check the fuel gauge with the Thrifty agent and confirm the starting level is recorded on the hire agreement
- Take a photo of the dashboard showing the odometer and fuel gauge before leaving the Regina location
- Refuel within approximately 15 km of the return location so the gauge does not drop before you arrive
- Keep your final fuel receipt showing the date, time, and station address
If you return the vehicle to the Thrifty location in Regina without a full tank, you may be charged for the fuel shortfall at the partner's refuelling rate, which is typically higher than retail pump prices, plus an administrative service fee.
If the vehicle was not full at collection, ask the Thrifty agent in Regina to record the exact starting level on the agreement. You only need to return it at that same recorded level, not necessarily full.
Does Thrifty in Regina include liability insurance in the hire?
Yes, when hiring from Thrifty in Regina, third-party liability cover is included by default. Under Canadian provincial law, every hire vehicle in Saskatchewan must carry third-party liability insurance, so this statutory cover follows the car automatically.
This means you are protected against bodily injury and property damage claims from third parties while driving your Thrifty hire in Regina. However, the statutory minimum may be lower than what you would want in a serious accident, so you can purchase additional liability cover (LIS/ALI/SLI) for higher limits.
- Statutory liability is included by law in all Regina hires
- Supplemental liability (up to US$300,000) can be added for broader protection
- Third-party liability does not cover damage to the Thrifty hire vehicle itself; that requires CDW/LDW
- It also does not cover your personal injuries (PAI) or belongings (PEC)
Review your booking confirmation to see exactly which covers are included in your Thrifty rate for Regina, and consider adding supplemental liability if you want cover beyond the provincial minimum.
What travel assistance is included with my Thrifty hire in Regina?
Most bookings made through Hola Car Rentals include travel assistance provided by Terrawind Global Protection, which can be useful if something goes wrong during your Thrifty hire in Regina, such as a medical emergency or a vehicle breakdown on the Regina Bypass or a remote Saskatchewan highway.
Core benefits typically include:
- Travel and medical cover for up to 5 passengers
- Legal assistance in case of an accident
- Compensation for baggage lost by the airline
- Flight cancellation insurance
To reach assistance 24 hours a day, call +1 888 980 9992 (toll-free) or contact WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call.
Important: this travel assistance benefit applies only to non-North American customers. Canadian and US residents do not qualify for this cover. Check your booking confirmation for the exact terms and limits that apply to your Thrifty hire in Regina.
Can I pick up my Thrifty car in Regina and return it to a different city?
Yes, one-way hires are possible with Thrifty, allowing you to pick up in Regina and return the vehicle to a different location, though a drop-off fee may apply depending on the route.
The drop-off fee is route-specific and varies by destination, vehicle class, and season. It is not included in your prepaid rate and must be paid at the Thrifty counter in Regina or at the return location. You can see whether a drop-off fee applies during the booking process on the rate details page, listed under the section for charges due at the destination.
- Same-city pickups and returns (for example, Regina Airport to a Regina city location) often have no drop-off fee
- Routes between different cities or provinces typically carry a drop-off fee
- Cross-border one-ways (for example, Regina to a US city) may be restricted or carry higher fees
If you need to change your return location after booking your Thrifty hire in Regina, contact support as soon as possible, since mid-hire route changes must be approved by the partner and may increase the fee or affect availability.
What are the counter hours for Thrifty off-airport locations in Regina?
Thrifty operates multiple off-airport locations in Regina with the following confirmed hours:
- 1636 6th Ave, Regina: Monday to Friday 07:30 to 18:00, Saturday 09:00 to 17:00 (Sunday hours not listed)
- 3915 Albert St, Regina: Monday to Friday 08:00 to 17:30, Sunday 09:00 to 17:00 (Saturday hours not listed)
- 3910 Rochdale Blvd, Regina: hours not confirmed in available sources
Hours for the Thrifty airport counter at 5201 Regina Ave (YQR) are not published in available sources. It is strongly recommended to confirm current hours directly with Thrifty before your arrival, especially on weekends, public holidays, or if you plan an early morning or late evening collection.
If you arrive outside counter hours, after-hours key drop options are not confirmed for Thrifty locations in Regina. Plan your collection and return times to fall within the confirmed operating windows to avoid any issues with your hire agreement.
Are there unique driving rules in Regina I should know before picking up my Thrifty car?
Yes, Regina has some road layout characteristics that can surprise drivers unfamiliar with the city, and knowing them before collecting your Thrifty hire will help you navigate more confidently.
- Regina uses an almost entirely two-way road grid. Unlike many Canadian cities such as Toronto or Vancouver, city bylaws prohibit one-way roads except in rare cases, so you will not encounter the one-way street pairs common in larger urban centres
- Residential driveways are not permitted on arterial roads, and commercial properties near intersections may have raised medians that restrict left turns, which can require detours that feel counterintuitive at first
- The Highway 1 and Lewvan Drive interchange can create bottlenecks, particularly during commuter hours, and is worth approaching carefully if you are unfamiliar with the area
- The Regina Bypass connects Highways 1, 11, 6, and 33 around the city. This newer multi-highway project introduces non-standard routing that can confuse first-time visitors expecting a simple prairie grid
Saskatchewan has no toll roads, so your Thrifty hire in Regina will not incur any toll charges within the province. Standard Canadian traffic laws apply, including seatbelt requirements and provincial speed limits.
What happens if my Thrifty pickup in Regina is delayed by a late flight?
If your flight is delayed and you arrive later than your scheduled Thrifty collection time in Regina, the hire company will generally hold your booking for up to 24 hours from the original collection time, provided you arrive during counter operating hours.
- Delays of less than 24 hours: your Thrifty reservation in Regina should be held. Make sure you arrive while the counter is open, as after-hours collection options are not confirmed for Regina locations
- Delays of more than 24 hours: contact Hola Car Rentals support as soon as possible via WhatsApp at +1 (786) 999-8312 or by email at [email protected]. Changes are not guaranteed but the team will assist where possible
- If the counter is closed when you arrive at the Regina location, use the contact number on your hire agreement to reach the Thrifty desk directly
To avoid losing your booking, always check the operating hours of your specific Thrifty location in Regina before travel, particularly for off-airport sites such as 1636 6th Ave or 3915 Albert St, which close earlier than a typical airport counter might.
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