VERIFIED REVIEWS
Frequently Asked Questions
What does my Hola Car Rentals booking at Regina Airport include that other companies don't offer?
Hola Car Rentals is a premium partner of the leading car hire companies at Regina Airport, giving you exclusive access to our All Inclusive+ rate. This rate includes extra benefits that no other company can match:
- Full vehicle coverage with no excess (applies only to certain rates and itineraries)
- Toll cashback: get back up to 5% of your total booking value for tolls charged during your hire
- Premium travel medical assistance for up to 5 passengers in case of emergency, covering up to CAD 200,000 (pre-existing conditions excluded)
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All at no additional cost, ensuring a unique hire experience with complete protection and peace of mind during your trip at Regina Airport.
Will I face unexpected charges at the counter when I hire a car at Regina Airport through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your booking at Regina Airport are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter at Regina Airport charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
Where are the rental car counters located at Regina Airport?
The rental car counters at Regina Airport (YQR) are located inside the main terminal building, directly across from or adjacent to the baggage claim area in the arrivals hall. No shuttle, people mover, or off-terminal walk is required.
All major brands available through the booking process, including Avis, Budget, Enterprise, National, Hertz, and Thrifty, operate on-site at 5201 Regina Avenue, Regina, SK. Once you collect your luggage, simply follow the overhead signs for Rental Cars or Arrivals to reach the counters, which are grouped together on the first floor near baggage claim.
After completing paperwork at the counter, your vehicle will be parked directly outside the terminal or a very short walk from the terminal doors. From baggage claim to driving away typically takes 30 to 45 minutes on a normal weekday, not counting any time spent clearing Canadian customs and immigration upon arrival.
What documents do I need to pick up a rental car at Regina Airport?
To pick up a rental car at Regina Airport, you will need to present the following at the counter:
- A valid, unexpired driver’s licence with a photo, in physical form (digital copies are not accepted)
- A major credit card in the main driver’s name, with the driver’s name printed on the card, for the authorisation hold
- A passport or valid government-issued photo ID
- Your booking confirmation or printed voucher
- Round-trip flight or travel tickets if you are visiting from abroad
If your driver’s licence is not in English or French and uses a non-Latin alphabet (for example, Arabic, Japanese, or Cyrillic), an International Driving Permit (IDP) is required alongside your original licence. If your licence uses Latin characters but is not in English or French, an IDP is strongly recommended. The IDP is a translation document only and is not valid without your original licence.
At Regina Airport, debit and prepaid cards are not accepted for the authorisation hold. Bring a physical major credit card to avoid any issues at the counter.
Do I need an International Driving Permit to rent a car at Regina Airport?
It depends on your licence. At Regina Airport, a valid foreign driver’s licence is generally accepted for visitors renting a car in Canada.
However, an International Driving Permit (IDP) is required if your licence uses a non-Latin alphabet, such as Arabic, Chinese, Japanese, or Cyrillic. If your licence uses Latin characters but is not in English or French, an IDP is strongly recommended as a translation aid.
Important rules to keep in mind when picking up at Regina Airport:
- The IDP is a translation document only and must be carried together with your original licence
- The IDP is not valid as a standalone document and will not be accepted without the original licence
- All documents must be physical originals; digital versions are not accepted at the counter
- Obtain your IDP in your home country before travelling, as it cannot be issued abroad
If you are unsure whether your licence requires an IDP for your Regina Airport hire, check with the rental partner listed on your booking confirmation before you travel.
Are there toll roads near Regina Airport, and do I need a toll pass?
No, there are no toll roads in Saskatchewan, so you will not encounter any tolls when driving to or from Regina Airport or anywhere else in the province.
There are no cashless toll systems, transponder programmes, congestion charges, or emissions zone fees anywhere in Saskatchewan. Programmes such as TollPass or PlatePass are not applicable to hires originating at Regina Airport, and there is no need to enrol in any toll service for driving within the province.
If your travel plans take you beyond Saskatchewan into provinces or regions that do have tolls, such as Ontario's Highway 407, Hola Car Rentals includes Tolls Cashback on all bookings. This benefit reimburses you up to 5% of your total booking value for tolls paid during your hire period. To claim, email [email protected] within 30 days of returning the vehicle, attaching your booking confirmation, hire agreement, and a receipt showing the toll charges paid.
What is the security deposit hold amount at Regina Airport rental counters?
At Regina Airport, rental partners place a temporary authorisation hold on your credit card at the time of pickup. For standard vehicles in Canada, this hold is typically between GBP 300 and GBP 500, though some locations may require a hold of approximately GBP 750.
This is not a charge. It is a temporary authorisation that reduces your available credit until the hire is closed and your bank releases the hold, which can take up to 15 business days after you return the vehicle.
Key things to know before arriving at Regina Airport:
- Only a physical major credit card in the main driver’s name, with the driver’s name printed on the card, is accepted for the hold
- Debit cards, prepaid cards, and virtual cards are not accepted
- The hold amount may be higher for premium or larger vehicle classes
- Bring a backup credit card in case your primary card is declined
- Notify your bank of your travel plans to prevent the authorisation from being flagged as suspicious
The exact hold amount is set by the rental partner at the Regina Airport counter and may vary. Ask the agent to confirm the authorisation amount before they process your card.
What airport fees and taxes are added to rental car prices at Regina Airport?
Rental car prices at Regina Airport include several mandatory fees and taxes on top of the base rate. These are standard for Canadian airport hires and are typically disclosed in your booking confirmation under the taxes and fees section.
Common charges you may see at Regina Airport include:
- Airport concession recovery fee, charged by rental partners to recoup the cost of operating on airport property at YQR
- Customer facility charge, which Budget, for example, lists at GBP 10 per contract for Canadian locations
- Provincial and federal sales taxes applicable in Saskatchewan
- Frequent traveller surcharge if you are earning loyalty miles or points on the hire
Hiring from an off-airport location in Regina can be significantly cheaper because it avoids the airport concession fees, though it requires arranging your own transportation from the terminal.
If your booking confirmation shows taxes and fees as included, you should not be billed separately for those items at the Regina Airport counter. If you are charged for something not listed on your confirmation, keep all paperwork and contact support after the hire is complete.
How does adding an extra driver work at Regina Airport?
Yes, you can add an additional driver to your hire at Regina Airport, but the extra driver must be physically present at the counter at the time of pickup.
The additional driver must bring their own valid driver’s licence (and an IDP if required), meet the minimum age requirements for the hire, and sign the hire agreement. Anyone who drives the vehicle without being listed on the agreement will not be covered by the hire protections.
Fees for additional drivers at Regina Airport vary by brand when not included in your rate:
- Avis and Budget: GBP 13 per hire day, with a maximum cap
- National: approximately GBP 10 per day
- Hertz, Thrifty, and Dollar: approximately GBP 13.50 per hire day
- Alamo and Enterprise: approximately GBP 15 per day
Some Hola Car Rentals rates include one additional driver at no extra cost. Check your booking confirmation for the line that reads additional driver free of charge before arriving at Regina Airport. If it is included, confirm with the agent at the counter that no fee is applied and that the driver’s name appears on the hire agreement.
What are the rental counter hours at Regina Airport, and what happens if I arrive late?
Rental car counters at Regina Airport generally operate from approximately 08:00 or 09:00 in the morning until between 23:00 and 01:00, depending on the brand. Avis typically operates until around 01:00, while Enterprise and other brands close closer to midnight. No brand offers full overnight counter service at Regina Airport.
If your flight arrives outside counter hours, here is what to expect:
- After-hours vehicle returns are available at Regina Airport for all major brands using a key drop box at the counter or office door
- After-hours pickups are generally not available, so plan your arrival time accordingly
- If your flight is delayed by less than 24 hours from your original pickup time, rental partners will hold your reservation
- If a delay exceeds 24 hours, contact support as soon as possible, as the booking may be forfeited without a refund
For returns, note that the rental vehicle return area at Regina Airport is located north-west of the long-term parking lot, close to the terminal at 5201 Regina Avenue. Watch for the rental vehicle return turn-off on the main access road before reaching public parking or the drop-off zone to avoid missing it.
Is third-party liability insurance included in a rental at Regina Airport?
Yes, when renting a car at Regina Airport, basic third-party liability cover is included by default. Canadian provincial law requires every hire vehicle to carry third-party liability insurance, so this statutory cover follows the car and is included when you rent in Canada.
However, the included statutory liability may only meet the provincial minimum. If you want higher protection, you can add supplementary liability insurance (LIS or SLI) to your booking, which increases the cover limit significantly, typically up to US$300,000.
It is also important to understand what third-party liability does and does not cover at Regina Airport:
- It covers bodily injury and property damage you cause to other people or their vehicles while driving the hire vehicle
- It does not cover damage to the hire vehicle itself, which requires CDW or LDW
- It does not cover your own injuries or personal belongings
- Cover applies only to drivers listed on the hire agreement
Review your booking confirmation to confirm what liability cover is included in your specific rate before picking up at Regina Airport.
What does CDW or LDW cover on a rental car from Regina Airport?
Collision Damage Waiver (CDW) and Loss Damage Waiver (LDW) reduce your financial liability for damage to the hire vehicle while driving from Regina Airport. If the car is damaged in a collision, stolen, or vandalised, CDW or LDW limits what you owe, up to any applicable excess shown on your hire agreement.
What CDW and LDW typically cover at Regina Airport:
- Collision damage to the hire vehicle
- Theft and vandalism
- Damage from other covered incidents named in the hire agreement
What CDW and LDW do not cover:
- Damage to other vehicles or injury to other people (that requires third-party liability cover)
- Tires, wheels, undercarriage, roof, or keys unless specifically included
- Damage caused by prohibited use such as off-road driving, drink-driving, or unauthorised drivers
- Incidents not reported promptly to the hire partner
Check your booking confirmation to see whether CDW or LDW is included in your Regina Airport rate and whether an excess applies. If an excess is listed, that is the maximum amount you would pay out of pocket per incident. Some rates include zero excess cover.
What is the fuel policy for rental cars at Regina Airport?
Rentals from Regina Airport use a Full-to-Full fuel policy by default. You receive the vehicle with a full tank and must return it full to avoid additional charges.
Steps to follow for a smooth fuel experience at Regina Airport:
- At pickup, check the fuel gauge with the agent and confirm the starting level is recorded on the hire agreement
- Take a photo of the dashboard showing the odometer and fuel gauge before leaving the lot
- Refuel within approximately 15 km of the Regina Airport return location so the gauge does not drop before you arrive
- Keep your final fuel receipt showing the date, time, and station address
- For after-hours returns, leave the receipt in the key drop envelope and keep a photo of the full gauge
If you return the vehicle below the recorded starting level, the hire partner may charge you for the fuel shortfall at their own refuelling rate, which is typically higher than the pump price, plus a refuelling service fee. There are no on-site fuel pumps at the Regina Airport hire return area, so plan to refuel at a nearby station before returning the car.
Can I pick up at Regina Airport and return the car to a different city?
Yes, one-way hires originating at Regina Airport are possible, but a drop-off fee may apply depending on your return location, the hire brand, and the vehicle class.
How one-way fees work for Regina Airport hires:
- Returning to a different city or airport in Saskatchewan or another province will typically trigger a drop-off fee
- The fee is route-specific and varies by brand, distance, season, and vehicle class
- Cross-border one-way hires (for example, returning in the United States) may be restricted or carry significantly higher fees depending on the partner
- The drop-off fee is listed under the To Pay at Destination section during the booking process and on your confirmation
- This fee cannot be prepaid and is paid directly at the Regina Airport counter or the return location
If you need to change your return location after booking, be aware that modifying the drop-off point may reprice the entire hire and recalculate the one-way fee. Review your confirmation carefully and contact support before making changes to avoid unexpected costs.
Is travel assistance included with my rental car booking at Regina Airport?
Most Hola Car Rentals bookings include travel assistance cover provided by Terrawind Global Protection, and this applies to hires starting at Regina Airport. However, this benefit is available only to customers who are not residents of Canada or the United States.
For eligible customers renting at Regina Airport, the travel assistance cover typically includes:
- Travel and medical insurance for up to 5 passengers
- Legal assistance in the event of a road accident
- Compensation for luggage lost by the airline
- Flight cancellation insurance
This cover does not include damage to the hire vehicle (that is CDW or LDW) or third-party liability to others (that is LIS or SLI). It also does not apply to pre-existing medical conditions.
If you need assistance during your hire at or around Regina Airport, contact Terrawind 24 hours a day, 7 days a week at +1 888 980 9992 or via WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call. Check your booking confirmation for the exact terms, limits, and coverage dates that apply to your specific reservation.
- Choosing a selection results in a full page refresh.
- Opens in a new window.
Suggested Currencies
- $ USD - United States Dollar
- € EUR - Euro
Other Countries
-
Albania
-
Algeria
-
Andorra
-
Angola
-
Antigua & Barbuda
-
Argentina
-
Australia
-
Austria
-
Bahamas
-
Bahrain
-
Bangladesh
-
Barbados
-
Belgium
-
Belize
-
Benin
-
Bermuda
-
Bolivia
-
Bosnia & Herzegovina
-
Botswana
-
Brazil
-
British Virgin Islands
-
Bulgaria
-
Burkina Faso
-
Burundi
-
Cameroon
-
Canada
-
Cape Verde
-
Cayman Islands
-
Central African Republic
-
Chad
-
Chile
-
Colombia
-
Comoros
-
Congo - Brazzaville
-
Congo - Kinshasa
-
Costa Rica
-
Côte d’Ivoire
-
Croatia
-
Curaçao
-
Cyprus
-
Czechia
-
Denmark
-
Djibouti
-
Dominica
-
Dominican Republic
-
Ecuador
-
Egypt
-
El Salvador
-
Equatorial Guinea
-
Eritrea
-
Estonia
-
Eswatini
-
Ethiopia
-
Finland
-
France
-
Gabon
-
Gambia
-
Germany
-
Ghana
-
Greece
-
Grenada
-
Guatemala
-
Guinea
-
Guinea-Bissau
-
Guyana
-
Haiti
-
Honduras
-
Hong Kong SAR
-
Hungary
-
Iceland
-
India
-
Iraq
-
Ireland
-
Israel
-
Italy
-
Jamaica
-
Japan
-
Jordan
-
Kenya
-
Kuwait
-
Latvia
-
Lebanon
-
Lesotho
-
Liberia
-
Libya
-
Liechtenstein
-
Lithuania
-
Luxembourg
-
Madagascar
-
Malawi
-
Mali
-
Malta
-
Mauritania
-
Mauritius
-
Mexico
-
Moldova
-
Monaco
-
Montenegro
-
Morocco
-
Mozambique
-
Namibia
-
Netherlands
-
New Zealand
-
Nicaragua
-
Niger
-
Nigeria
-
Norway
-
Oman
-
Palestinian Territories
-
Panama
-
Paraguay
-
Peru
-
Philippines
-
Poland
-
Portugal
-
Qatar
-
Romania
-
Russia
-
Rwanda
-
San Marino
-
São Tomé & Príncipe
-
Saudi Arabia
-
Senegal
-
Serbia
-
Seychelles
-
Sierra Leone
-
Singapore
-
Sint Maarten
-
Slovakia
-
Slovenia
-
Somalia
-
South Africa
-
South Korea
-
South Sudan
-
Spain
-
St. Lucia
-
St. Vincent & Grenadines
-
Sudan
-
Sweden
-
Switzerland
-
Taiwan
-
Tanzania
-
Togo
-
Trinidad & Tobago
-
Tunisia
-
Türkiye
-
Turks & Caicos Islands
-
Uganda
-
Ukraine
-
United Arab Emirates
-
United Kingdom
-
United States
-
Uruguay
-
Vatican City
-
Venezuela
-
Yemen
-
Zambia
-
Zimbabwe