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Frequently Asked Questions
What does my SUV rental in Regina through Hola Car Rentals include that other companies don't offer?
Hola Car Rentals is a premium partner of the leading car rental companies in Regina, giving you exclusive access to our All Inclusive+ rate. This rate includes extra benefits that no other company can match, even when renting an SUV:
- Full vehicle coverage with no deductible (applies only for certain rates and itineraries)
- Toll cashback: get back up to 5% of your total booking value for tolls charged during your rental
- Premium travel medical assistance for up to 5 passengers in case of emergency, covering up to CAD 200,000 (pre-existing conditions excluded)
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All at no additional cost, ensuring a unique SUV rental experience with complete protection and peace of mind during your trip in Regina.
Will I face unexpected charges when I rent an SUV in Regina through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your SUV booking in Regina are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee, whether you are renting an SUV or any other vehicle class. This is a pricing guarantee (not insurance) that protects you if the counter in Regina charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the rental partner to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
How do I pick up my SUV rental at Regina International Airport (YQR)?
When you arrive at Regina International Airport (YQR) to collect your SUV, the process is straightforward and requires no shuttle. Rental counters for major brands such as Avis (5201 Regina Ave) and Hertz (1303-5201 Regina Ave, S4W 1A5) are located inside the terminal in the baggage claim and arrivals area.
After collecting your luggage, follow the arrivals or baggage claim signs to the rental counter. Once your paperwork is processed, your SUV is parked in the rental car lot directly outside the terminal, within walking distance. No bus or tram is needed.
If you have a preferred membership or express service, you can proceed to the counter or kiosk for a preprinted agreement and keys. Airport counters at YQR operate with extended hours, for example Avis is open Monday through Sunday from 9:00 AM to 1:00 AM, making them well suited for late-arriving flights.
If you prefer to pick up your SUV at a city center location in Regina, such as Budget at 2401 1st Ave N or Dollar at 1636 6th Ave, you will need to arrange separate transport from the airport, such as a rideshare or taxi, as those locations do not offer an airport shuttle and have shorter operating hours.
Are there toll roads I need to worry about when driving an SUV in Regina?
No, there are no toll roads anywhere in Saskatchewan, including in and around Regina. You will not encounter any toll booths, cashless toll lanes, electronic transponders, or congestion charges while driving your SUV in Regina or anywhere else in the province.
Programs such as TollPass, PlatePass, or similar transponder services that apply in Ontario, the United States, or other regions are not relevant to SUV rentals in Regina. There are also no emissions zones or city-center driving fees comparable to those found in some European cities.
This means you can drive your SUV throughout Regina and across Saskatchewan without any concern about toll charges appearing on your rental invoice after the trip.
If your travel plans take you beyond Saskatchewan into provinces or regions where tolls do apply, Hola Car Rentals includes Tolls Cashback on all bookings, allowing you to claim up to 5% of your total booking value back for tolls paid during your rental period.
What documents do I need to pick up an SUV rental in Regina?
To collect your SUV in Regina, you must bring the following physical documents to the rental counter:
- A valid, unexpired driver's license in the main driver's name (physical original, not digital)
- A major credit card with the driver's name printed on the card, in the main driver's name, for the security deposit hold
- A passport or valid government-issued photo ID
- Your booking confirmation or printed voucher
- Round-trip flight or travel tickets (required for visitors from outside Canada)
If your driver's license is not in English and does not use a Latin (Roman) alphabet, for example if it uses Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is mandatory alongside your original license. For licenses in English or using a Latin alphabet, an IDP is recommended but not strictly required for SUV rentals in Regina.
All documents must be physical. Digital copies shown on a phone or tablet are not accepted at the counter. Debit and prepaid cards are not accepted for the security deposit hold on your Regina SUV rental.
Does Hola Car Rentals offer Tolls Cashback for SUV rentals in Regina?
Yes, Tolls Cashback is included on all SUV rental bookings made through Hola Car Rentals, including those in Regina.
Because Saskatchewan has no toll roads, you will not pay any tolls while driving your SUV within Regina or the surrounding province. However, if your trip takes you into other Canadian provinces or regions where tolls apply, the cashback benefit covers those charges.
The benefit reimburses the lesser of the total tolls you paid or up to 5% of your Hola Car Rentals booking total. For example, if your Regina SUV booking totals US$500, the maximum cashback is US$25.
To claim, email [email protected] within 30 days of returning your SUV in Regina with the following:
- Your Hola Car Rentals reservation confirmation
- A copy of the rental agreement signed at pickup
- A receipt or statement showing the toll charges paid
Refunds are issued to the original payment method and typically process within 7 to 10 business days after approval. Submissions received after 30 days are not accepted.
What are the Community Safety Zone speed limits that affect SUV drivers in Regina?
Regina has designated Community Safety Zones where the speed limit drops to 40 km/h, overriding the city's standard 50 km/h default. One example is the Cathedral Neighbourhood zone, which has been enforced since August 2024. These zones are marked with signage and apply at all times, so watch carefully when driving your SUV through residential and community areas in Regina.
Separate from Community Safety Zones, school and playground zones in Regina are enforced at 30 km/h between 7:00 AM and 7:00 PM daily. These limits are lower than the Community Safety Zone limit and take priority where both signs are present.
Regina also operates a Red Light Safety Program with photo enforcement. Running a red light can result in a fine of CADUS$ 230, with a CADUS$ 60 late fee if unpaid. Notably, rolling right-on-red turns after a full stop currently result in a warning rather than an immediate fine, though this is a local quirk that may change.
Alleys throughout Regina are capped at 30 km/h. When driving a larger SUV in Regina, be especially attentive to speed zone transitions, as the signage can change within short distances in residential neighborhoods.
Is a larger SUV rental subject to heavy vehicle route restrictions in Regina?
Yes, larger SUVs in Regina may be subject to heavy vehicle route restrictions if the vehicle and its load exceed certain thresholds. Regina restricts vehicles over 9,000 kg (including load) or longer than 8.6 meters to designated heavy vehicle or pick-up and delivery routes.
For most standard SUV rentals in Regina, these limits are unlikely to apply unless the vehicle is heavily loaded or is an exceptionally large model. However, it is worth being aware of the rules if you are renting a full-size or extended SUV and plan to carry significant cargo.
Vehicles that fall under the heavy vehicle classification in Regina are also subject to a maximum two-hour street parking limit, compared to 24 hours for smaller vehicles, even on weekends. This can affect practicality when parking your SUV in residential neighborhoods or near event venues such as Mosaic Stadium, where non-resident parking is further restricted by permit zones.
If you are unsure whether your specific SUV rental in Regina falls under these restrictions, check the vehicle's gross vehicle weight rating (GVWR) listed on the rental agreement or ask the counter agent at pickup.
Is a credit card required to rent an SUV in Regina?
Yes, a major credit card is required to rent an SUV in Regina. The card must be in the main driver's name with the driver's name physically printed on the card, and it must be presented as a physical card at the rental counter. Digital wallets, virtual cards, and prepaid or debit cards are not accepted for the security deposit hold.
At pickup, the rental partner will place a temporary authorization hold on your card. For SUV rentals in Canada, including Regina, typical holds range from approximately CAUS$ 300 to CAUS$ 750 depending on the brand, location, and vehicle class. This hold reduces your available credit until it is released after you return the SUV.
A few important tips for your Regina SUV rental:
- Ensure your card is enabled for in-person and international transactions before you travel
- Set a travel notice with your bank to prevent fraud blocks on the authorization
- Bring a backup credit card in your own name in case your primary card is declined
- The hold is separate from your prepaid booking amount and is fully refundable, though your bank may take up to 15 business days to reflect the release
What travel assistance is included with my SUV rental in Regina?
Most SUV rental bookings made through Hola Car Rentals include travel assistance coverage provided by Terrawind Global Protection. This benefit is particularly useful if something unexpected happens during your trip in Regina or while driving your SUV across Saskatchewan, where distances between towns can be significant.
The travel assistance coverage typically includes:
- Travel insurance with medical coverage for up to 5 passengers
- Legal assistance in the event of a road accident
- Compensation for baggage lost by the airline
- Flight cancellation insurance
If you need assistance while in Regina, contact the Terrawind team 24 hours a day, 7 days a week:
- Phone (toll-free or collect): +1 888 980 9992
- WhatsApp: +1 208 910 1001
- Email: [email protected]
When you call, have your full name and your Hola Car Rentals confirmation number ready. This coverage does not replace CDW/LDW for damage to your SUV or third-party liability insurance.
Important: this travel assistance benefit applies only to non-North American customers. Residents of Canada (including those renting an SUV in Regina) and the United States do not qualify for this benefit. Check your booking confirmation for the exact terms that apply to your reservation.
Can I rent an SUV in Regina and return it in a different city?
Yes, one-way SUV rentals are possible in Regina, but a drop-off fee may apply depending on your chosen return location, the rental brand, and the time of year.
The drop-off fee is route-specific and is set by the rental partner. Common patterns for SUV rentals originating in Regina include:
- Returning to a different city within Saskatchewan or to another Canadian province: a drop-off fee typically applies and varies by distance and vehicle class
- Cross-border one-ways between Canada and the United States: these may be restricted or carry higher fees depending on the partner brand
When booking your Regina SUV rental, the drop-off fee will be shown on the rate details page under the section labeled "To pay at destination" before you confirm. It will also appear on your booking confirmation. This fee cannot be prepaid and is paid directly to the rental partner at pickup.
If you need to change your return location after booking, be aware that this may reprice your SUV rental and recalculate or add a drop-off fee. Always review your updated confirmation carefully before proceeding.
What fuel policy applies to SUV rentals in Regina?
SUV rentals in Regina follow a Full-to-Full fuel policy. This means you receive your SUV with a full tank and must return it full to avoid additional charges.
At pickup, check the fuel gauge with the rental agent and confirm the starting level is recorded on the rental agreement. Take a photo of the dashboard showing the odometer and fuel gauge before driving away.
When returning your SUV in Regina, refuel within approximately 15 km of the return location so the gauge does not drop below full before you arrive. Keep your fuel receipt showing the date, time, and station address as proof.
If you return the SUV with less than a full tank, the rental partner may charge:
- A fuel shortfall at the partner's refueling rate, which is typically higher than the retail pump price
- An additional refueling service or handling fee
For after-hours SUV returns in Regina, such as at the Avis location at 5201 Regina Ave which offers 24-hour drop-off, leave your fuel receipt in the return envelope and keep a photo of the full gauge on your phone as documentation.
How does adding an additional driver work for an SUV rental in Regina?
Yes, you can add an additional driver to your SUV rental in Regina, either at no cost if your rate includes it or for a daily fee paid at the counter if it does not.
Check your booking confirmation for the line "Additional driver free of charge." If it appears, the first additional driver is included at no extra cost. If it does not appear, the daily fees for SUV rentals in Regina vary by brand:
- Avis, Budget, Payless: CAD equivalent of US$13 per rental day, capped at US$65
- Hertz, Thrifty, Dollar: CAD equivalent of US$13.50 per rental day, capped at US$189
- Alamo, National, Enterprise: CAD equivalent of US$15 per day with no stated cap
To add an additional driver to your Regina SUV rental, the additional driver must be present at the pickup counter with their valid driver's license. Both the main driver and the additional driver must sign the rental agreement. Anyone who drives the SUV without being listed on the agreement will not be covered by CDW/LDW or liability protections.
Note that for Avis, Budget, and Payless locations in Regina, additional drivers must be at least 25 years old at the time of pickup.
What insurance coverage is included with an SUV rental in Regina?
SUV rentals in Regina through Hola Car Rentals typically include Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW), which reduces your financial liability for damage to the rental SUV from a collision, theft, or vandalism. A deductible or excess may apply unless your confirmation explicitly states zero deductible.
CDW/LDW does not cover third-party liability, meaning damage or injury you cause to other people or their property. In Canada, including Regina, provincial law requires every rental vehicle to carry a minimum level of third-party liability insurance, and this statutory liability is included by default when you rent in Canada through Hola Car Rentals. You can also purchase higher supplemental liability limits if desired.
CDW/LDW for your Regina SUV rental does not cover:
- Damage caused by prohibited use such as off-road driving, DUI, or unauthorized drivers
- Tires, wheels, undercarriage, or roof damage unless specifically included
- Personal injuries or your belongings inside the SUV
Review your booking confirmation carefully to confirm exactly which coverages are included in your Regina SUV rate and whether any deductible applies. At pickup, verify the coverages listed on the rental agreement match your confirmation before signing.
Is there a young driver surcharge for renting an SUV in Regina under 25?
Yes, a young driver surcharge may apply to SUV rentals in Regina if the main driver or an additional driver is under 25 years of age. The exact fee varies by rental brand and location within Regina.
As a general reference, Enterprise requires renters to be at least 25 years old in Canada; drivers under that age may be permitted to rent but will typically incur a young driver surcharge at the counter. Other brands operating in Regina, such as Avis, Budget, Hertz, and Dollar, have similar policies, though the specific surcharge amounts are set locally and confirmed at the counter.
A few important points for younger drivers renting an SUV in Regina:
- The surcharge is paid directly to the rental partner at pickup and is not included in your prepaid booking total
- For Avis, Budget, and Payless locations in Regina, additional drivers must also be at least 25 years old
- Some brands may decline to rent certain SUV classes to drivers under 25, regardless of surcharge payment
Check your booking confirmation for any age-related notes and confirm the applicable surcharge amount with the counter agent when you pick up your SUV in Regina.
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