VERIFIED REVIEWS
Frequently Asked Questions
What does my Hola Car Rentals booking with Dollar in Regina include that other companies don't offer?
Hola Car Rentals is a premium partner of the leading car rental companies in Regina, including Dollar, giving you exclusive access to our All Inclusive+ rate. This rate includes extra benefits that no other company can match:
- Full vehicle coverage with no deductible (applies only for certain rates and itineraries)
- Toll cashback: get back up to 5% of your total booking value for tolls charged during your rental
- Premium travel medical assistance for up to 5 passengers in case of emergency, covering up to CAD 200,000 (pre-existing conditions excluded)
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All at no additional cost, ensuring a unique Dollar rental experience with complete protection and peace of mind during your trip in Regina.
Will I face unexpected charges at the Dollar counter in Regina when I book through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your Dollar booking in Regina are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the Dollar counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the Dollar counter in Regina charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with Dollar to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
Where is the Dollar pickup counter in Regina?
Dollar does not have a counter inside Regina International Airport (YQR). Instead, Dollar operates two city-center locations in Regina that you must travel to after arriving at YQR.
- 1636 6th Avenue, Regina, SK S4R 8L7 (approximately 3.2 miles from YQR, near Knights Inn and Delta Hotels)
- 3915 Albert Street, Regina, SK S4S 3R4 (located at the Fairfield Inn and Suites)
There is no Dollar shuttle or on-site bus from YQR to either counter. After collecting your baggage at the airport, you will need to arrange your own transport to the Dollar location, such as a taxi or rideshare. Budget around 15 to 30 minutes for the drive, plus time for paperwork and vehicle inspection once you arrive. Digital e-vouchers are accepted at the Dollar counter in Regina, so you can present your booking confirmation on your mobile device.
What are the Dollar counter hours in Regina?
The Dollar location at 1636 6th Avenue in Regina operates on the following schedule:
- Monday through Friday: 07:30 to 18:00
- Saturday: 09:00 to 17:00
- Sunday: Closed
The Dollar counter at 3915 Albert Street in Regina is expected to follow similar hours, but you should confirm directly before your arrival. No after-hours pickup or return details are publicly confirmed for either Dollar location in Regina, so if your flight lands late on a Saturday or any time on a Sunday, you may not be able to collect your vehicle that day. Plan your arrival time carefully and contact the Dollar counter in advance if you have any concerns about timing. The usual grace period for late pickups is up to 24 hours from your original reservation time, after which the booking may be forfeited.
Are there toll roads to worry about when driving a Dollar rental car in Regina?
No, there are no toll roads anywhere in Saskatchewan, including in and around Regina. Dollar rental cars in Regina will not encounter any toll plazas, cashless toll lanes, electronic transponders, or congestion charges during normal driving in the province.
Programs such as TollPass or PlatePass that apply to Dollar rentals in the United States or Ontario do not apply to Dollar vehicles rented in Regina. There are also no emission zones or city-center driving fees similar to those found in some European cities.
If your trip takes you outside Saskatchewan into a province or region that does have tolls, Hola Car Rentals includes Tolls Cashback on every booking, allowing you to claim up to 5% of your total booking value back for any tolls paid during your rental period. Keep your toll receipts and submit your claim within 30 days of returning the Dollar vehicle in Regina.
What documents do I need to pick up a Dollar rental car in Regina?
When collecting your Dollar rental in Regina, you must present the following physical documents at the counter:
- Your original, unexpired driver's license in the main driver's name
- A major credit card (Visa or Mastercard accepted at Dollar Regina) with the driver's name printed on the physical card, for the security deposit hold
- A valid passport or government-issued photo ID
- Your booking confirmation or printed voucher
- Round-trip flight tickets or proof of onward travel
If your driver's license is not in English and does not use a Latin alphabet (for example, Arabic, Chinese, Japanese, or Cyrillic script), an International Driving Permit (IDP) is required alongside your original license. The IDP is a translation only and cannot be used without the original license. Obtain your IDP in your home country before traveling to Regina, as it cannot be issued abroad.
All documents must be physical originals. Digital-only versions are not accepted at the Dollar counter in Regina.
How much is the security deposit for a Dollar rental car in Regina?
At the Dollar counter in Regina, a temporary authorization hold is placed on your credit card at pickup. For standard vehicles rented in Canada, this hold is typically in the range of CAUS$ 300 to CAUS$ 500, though some locations may require up to CAUS$ 750 depending on the vehicle class and rental duration.
This hold is not a charge. It reduces your available credit until the rental is closed and your bank releases the authorization, which can take up to 15 business days after you return the Dollar vehicle in Regina.
- Only a major credit card with the driver's name printed on the physical card is accepted for the deposit
- Debit cards, prepaid cards, and virtual cards are not accepted
- The card must belong to the main driver, not a third party
Even if you prepaid your booking online, you must still present a physical credit card at the Dollar counter in Regina. Bring a backup credit card in case your primary card is declined, and notify your bank of your travel plans to avoid fraud blocks on the authorization.
Can I add an additional driver to my Dollar rental in Regina?
Yes, you can add an additional driver to your Dollar rental in Regina, either as part of your rate or by paying a fee at the counter.
For Dollar in Regina, the additional driver fee is US$13.50 per rental day plus applicable taxes, with a maximum charge of US$189 plus taxes if your rate does not already include a free additional driver. Check your booking confirmation to see whether an additional driver is listed as included before you arrive at the counter.
- The additional driver must be present at the Dollar counter in Regina at pickup
- They must show a valid driver's license and sign the rental agreement
- They must meet the minimum age requirements for the rental
- If their license is not in English or uses a non-Latin alphabet, an IDP is also required
Only drivers listed on the rental agreement are covered by protections such as CDW/LDW. Anyone who drives the Dollar vehicle in Regina without being named on the contract may void your coverage.
Can I pick up a Dollar car in Regina and return it in a different city?
Yes, one-way rentals are available from Dollar in Regina, allowing you to return the vehicle at a different location within Saskatchewan or beyond.
A drop-off fee may apply depending on your chosen return location. This fee is route-specific and varies by distance, vehicle class, and season. You will see any applicable drop-off fee listed under the "To pay at destination" section during the booking process on the Hola Car Rentals website, and it will also appear on your booking confirmation.
- Same-city returns (for example, between the two Dollar locations in Regina) typically carry no drop-off fee
- Returns to another Saskatchewan city may incur a one-way fee
- Cross-border one-ways (for example, Regina to a U.S. city) may be restricted or carry higher fees
The drop-off fee cannot be prepaid and is paid directly at the Dollar counter in Regina at pickup. If the counter charges a fee that was not disclosed on your confirmation, keep all paperwork and contact support, as No Extra Charges© coverage may apply.
What is the fuel policy for Dollar rentals in Regina?
Dollar rentals in Regina follow a Full-to-Full fuel policy. You receive the vehicle with a full tank and must return it full to avoid additional charges.
- At pickup, check the fuel gauge with the Dollar agent in Regina and confirm the starting level is recorded on the rental agreement
- Take a photo of the dashboard showing the odometer and fuel gauge
- Refuel within approximately 10 miles or 15 km of the return location before dropping off the vehicle
- Keep your final fuel receipt showing the date, time, and station address
If you return the Dollar vehicle in Regina with less than a full tank, you may be charged for the fuel shortfall at the partner's refueling rate, which is typically higher than the pump price, plus a refueling service fee. If the tank was not full at pickup, the starting level must be noted on the agreement and you only need to return it at that same level. For after-hours returns at the Regina location, leave your fuel receipt in the return envelope and keep a photo of the full gauge as evidence.
Does Hola Car Rentals offer Tolls Cashback for Dollar rentals in Regina?
Yes, Tolls Cashback is included on every Hola Car Rentals booking, including Dollar rentals in Regina. Because Saskatchewan has no toll roads, you are unlikely to encounter any tolls during a typical trip around Regina. However, if your itinerary takes you into a region of Canada or the United States where tolls apply, you can claim back up to 5% of your total Dollar booking value for tolls paid during the rental period.
To claim your Tolls Cashback after returning your Dollar vehicle in Regina:
- Email [email protected] within 30 days of vehicle return
- Use the subject line: Tolls Cashback, followed by your reservation confirmation number
- Attach your Hola Car Rentals booking confirmation, the signed rental agreement from the Dollar counter in Regina, and a receipt or statement showing the toll charges paid
Refunds are issued to the original payment method used for your booking and typically process within 7 to 10 business days after approval. Late submissions received after 30 days are not accepted.
What driving rules in Regina should Dollar renters know about?
Regina has a few road characteristics that can catch first-time visitors off guard when driving a Dollar rental car in the city.
- Regina uses a predominantly two-way grid layout. One-way streets are rare and generally limited to service roads, D-shaped crescents, or specific cul-de-sacs. Do not assume a road is one-way simply because it appears narrow or short.
- The Regina Bypass, completed in 2019 and part of Canada's National Highway System, diverts Highway 1 traffic around the city at 110 km/h via nine major interchanges and 33 bridges. First-time visitors often miss this outer loop and mistakenly use inner arterials as the main highway route. If your GPS routes you onto the Bypass, follow it, as it is the intended high-speed corridor.
- On high-volume collector roads carrying 15,000 or more vehicles per day, raised medians within 25 meters of intersections can block certain turns, requiring you to plan your route in advance.
- Speed limits in Saskatchewan are posted in kilometers per hour. Inner-city limits in Regina are typically 50 km/h unless otherwise posted.
Drive on the right-hand side of the road, as in all of Canada.
Is third-party liability insurance included in a Dollar rental in Regina?
Yes, provincial law in Canada requires every rental vehicle to carry third-party liability coverage, so a statutory minimum level of liability insurance is included by default when you rent a Dollar car in Regina through Hola Car Rentals.
This statutory liability follows the vehicle and covers bodily injury and property damage you may cause to other people while driving the Dollar rental in Regina. However, the mandatory minimum may not be sufficient for all situations, and you can purchase supplemental liability insurance (LIS/ALI/SLI) to increase your coverage limits up to US$300,000.
- Third-party liability covers injury or property damage to others, not damage to the Dollar rental vehicle itself
- Damage to the rental car is covered separately by CDW/LDW
- Only drivers named on the rental agreement are covered
- Coverage may be voided by prohibited use such as driving under the influence, off-road use, or unauthorized drivers
Review your booking confirmation to confirm exactly what liability coverage is included in your Dollar rental rate for Regina, and consider adding supplemental liability if you want higher protection.
Does travel assistance apply to Dollar rentals in Regina?
Travel assistance through Terrawind Global Protection is included with most Hola Car Rentals bookings, but it does not apply to customers who are residents of Canada or the United States. If you are renting a Dollar car in Regina as a visitor from outside North America, you may be eligible for this benefit.
Covered benefits typically include:
- Travel and medical insurance for up to five passengers
- Legal assistance in the event of an accident, which could be relevant if you are involved in an incident on the Regina Bypass or elsewhere in Saskatchewan
- Compensation for baggage lost by the airline
- Flight cancellation insurance
This coverage does not replace CDW/LDW for damage to the Dollar vehicle in Regina, nor does it cover third-party liability to others. If you need assistance during your rental, contact Terrawind 24 hours a day at +1 888 980 9992 or via WhatsApp at +1 208 910 1001, and provide your Hola Car Rentals confirmation number. Always check your booking confirmation for the exact terms and limits that apply to your specific reservation.
What happens if I return my Dollar rental in Regina later than scheduled?
If you return your Dollar rental in Regina after the agreed drop-off time, a grace period of approximately 30 minutes typically applies before additional charges are triggered. This grace period is not guaranteed and depends on the specific Dollar location in Regina and the rental agreement terms.
- If you exceed the grace period, you may be charged for extra hours or an additional full day, plus any applicable late return fees
- The Dollar counter at 1636 6th Avenue in Regina closes at 18:00 on weekdays and 17:00 on Saturdays, and is closed on Sundays. Returning outside these hours without prior arrangement may create complications
- If you need more time with the vehicle, contact the Dollar location in Regina as early as possible to request an extension rather than simply returning late
If your return is delayed due to a flight change or other travel disruption, contact Hola Car Rentals support via WhatsApp at +1 (786) 999-8312 or by email at [email protected]. Changes to your Dollar rental in Regina are not guaranteed but the team will assist where possible.
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