Car Rental in Ontario

Hola Car Rentals is a premium partner of the leading car rental companies in Ontario, giving you exclusive access to our All Inclusive+ rate. This rate includes extra benefits that no other company can match:

• Full vehicle coverage with no deductible (applies only for certain rates and itineraries)
• Toll cashback: get back up to 5% of your total booking value for tolls charged during your rental
• Premium travel medical assistance for up to 5 passengers in case of emergency, covering up to CAD 200,000 (pre-existing conditions excluded)
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All at no additional cost, ensuring a unique rental experience with complete protection and peace of mind during your trip in Ontario.

No. With Hola Car Rentals, all costs and charges for your booking in Ontario are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Ontario charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the rental partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

Picking up a rental car at Toronto Pearson International Airport (YYZ), Ontario's main gateway, depends on which provider you booked.

• On-site providers (Avis, Budget, Dollar, Thrifty, Enterprise, Hertz, National, and Alamo) have counters on Level 1 of the Terminal 1 and Terminal 3 parking garages. After collecting your baggage, follow the car rental signs to the parking garage level of your terminal.
• Off-airport providers require you to take the free Terminal Link train from either terminal to Viscount Station, where those rental desks are located.

Check your booking confirmation to identify your operating brand, then match it to the correct terminal and building. Bring your driver's license, a physical major credit card in the main driver's name, your passport, and your booking confirmation. Counter hours vary by provider, so confirm your pickup time in advance, especially for early-morning or late-night arrivals in Ontario.

To pick up a rental car in Ontario, you must present the following physical documents at the counter:

• A valid, original driver's license (not a temporary or digital copy).
• An International Driving Permit (IDP) if your license uses a non-Latin alphabet such as Arabic, Chinese, Japanese, or Cyrillic. The IDP is a translation only and must be carried alongside your original license.
• A physical major credit card with the main driver's name printed on the card, used for the security deposit hold.
• A valid passport or government-issued photo ID.
• Your booking confirmation or printed voucher.
• Round-trip flight or cruise tickets (required for visitors from outside Canada).

Temporary licenses are not accepted at rental counters in Ontario. All documents must be physical originals. Digital versions shown on a phone or tablet will be refused. If your license is in English or issued by an EU/EEA country, an IDP is recommended but not strictly mandatory unless the alphabet is non-Latin.

Yes, Ontario has one major toll road renters should be aware of: Highway 407 ETR, a privately owned, fully electronic highway spanning 108 km across the Greater Toronto Area.

Key facts about tolls in Ontario:

• The 407 ETR is 100% cashless. There are no toll booths. Charges are applied by photographing the rental vehicle's license plate.
• Most other major Ontario highways, including the 400, 401, and QEW, are toll-free.
• Ontario has no congestion charges or emissions zones like those found in some European cities.
• Toll rates on the 407 ETR are distance-based and vary by time of day and zone. A sample 25 km peak-period trip can cost approximately CAD 30 or more, including a camera charge for vehicles without a transponder.

If you drive on the 407 ETR, the rental company will photograph the plate and bill your credit card for the toll plus administrative fees. Some rental companies in Ontario offer daily toll pass programs. Review the terms carefully at the counter, as enrolling in a flat-rate plan after a single toll use can result in daily charges for the entire rental period.

Yes, all bookings include Tolls Cashback, which lets you recover up to 5% of your total booking value for tolls paid during your Ontario rental, including any charges from the Highway 407 ETR.

How to claim your Ontario toll cashback:

• Email [email protected] within 30 days of returning the vehicle.
• Use the subject line: Tolls Cashback, followed by your reservation number (for example, HOLA1000000).
• Attach your Hola Car Rentals booking confirmation, the signed rental agreement, and a receipt or statement showing the toll charges paid.

The refund is calculated as the lesser of the actual tolls paid or 5% of your booking total. For example, if your Ontario booking totals US$500, the maximum cashback is US$25. If you paid CAD 18 in 407 ETR tolls, you receive the equivalent of CAD 18. Refunds are issued to the original payment method and typically process within 7 to 10 business days after approval. Late submissions received after 30 days are not accepted.

You must present a physical major credit card with the main driver's name printed on the card at the Ontario rental counter. Debit cards, prepaid cards, and virtual or digital-only cards are not accepted for the security deposit hold.

Typical deposit hold amounts in Ontario (Canada) range from CAD 300 to CAD 500 for standard vehicles, though some locations may hold up to approximately CAD 750. Premium or specialty vehicles may require a higher hold.

Important things to keep in mind:

• The hold is a temporary authorization, not a charge. It reduces your available credit until the rental company releases it after you return the vehicle.
• Your bank controls how quickly the hold disappears from your statement, which can take up to 15 business days.
• Even if you prepaid your Ontario booking online, you must still present a physical credit card at the counter.
• Notify your bank of your travel to Ontario to prevent fraud blocks on the in-person authorization.
• Bring a backup credit card in your name in case your primary card is declined.

Ontario has several driving rules that differ from neighboring U.S. states and that directly affect rental car visitors.

• Speed limits on major Ontario highways such as the 401 are posted in kilometres per hour, typically 100 to 110 km/h. All signage in Ontario is metric.
• Right turns on red are permitted after a full stop, unless a sign prohibits it, similar to most U.S. states.
• Headlights must be on whenever visibility is reduced due to rain, snow, or fog, not only at dusk or dawn.
• All handheld device use while driving is banned in Ontario, including holding a phone for GPS. Repeat offenses can result in a 30-day license suspension.
• Ontario law requires drivers to maintain at least 100 metres distance from snowplows displaying blue lights, and passing them is prohibited.
• Drivers can be cited for driving too fast for conditions even if they are below the posted speed limit, particularly on icy or snow-covered Ontario highways.
• Zero-tolerance impairment rules apply to all drivers under 21 in Ontario, with immediate suspension for any detectable trace.

Familiarize yourself with these Ontario-specific rules before driving, as enforcement is active on 400-series highways.

Renting a car in Ontario involves several taxes and fees beyond the base rate, and the total extra cost depends on whether you pick up at an airport or an off-airport location.

Standard taxes applied across Ontario rentals:

• Ontario's Harmonized Sales Tax (HST) of 15% applies to all rental transactions in the province.

Airport-specific fees at Toronto Pearson (YYZ) in Ontario typically include:

• An airport concession recovery fee, generally ranging from approximately CAD 10 to CAD 15 per day.
• A customer facility charge of approximately CAD 6 to CAD 8 per rental.

These airport surcharges can add 20% to 25% on top of the base rate. Off-airport locations in Ontario, such as downtown Toronto branches, generally do not carry concession fees, which can make them 20% to 40% less expensive per day for comparable vehicles.

Your booking confirmation will show which taxes and fees are included in your prepaid rate and which are due at the counter in Ontario. If your confirmation states taxes and fees are included, you should not be billed again at the counter. The No Extra Charges© guarantee covers undisclosed mandatory fees that were not shown on your confirmation.

The standard fuel policy for rental cars in Ontario is Full-to-Full. You receive the vehicle with a full tank and must return it full to avoid additional charges.

Steps to follow for your Ontario rental:

• At pickup, check the fuel gauge with the agent and confirm the starting level is recorded on the rental agreement. Take a photo of the dashboard showing the gauge and odometer.
• Use the correct fuel type for your vehicle. Wrong-fuel incidents are not covered and may generate additional charges.
• Before returning the car in Ontario, refuel within approximately 15 km of the return location so the gauge does not drop below full during the drive back.
• Keep your final fuel receipt showing the date, time, and station address.

If you return the vehicle below the recorded starting level, the rental company may charge you for the fuel shortfall at their own refueling rate, which is typically higher than pump prices, plus a service fee. For after-hours returns at Ontario locations, leave the receipt in the key envelope and keep a photo of the full gauge as documentation.

Travel assistance is included with most bookings and can be useful if you experience a medical emergency or accident while driving in Ontario, for example on a remote stretch of a 400-series highway far from a major city.

Coverage typically includes:

• Medical assistance for up to 5 passengers for non-pre-existing illnesses and accidents.
• Legal assistance in the event of a road accident in Ontario.
• Compensation for baggage lost by the airline.
• Flight cancellation insurance.

To activate assistance during your Ontario rental, contact the provider 24 hours a day:

• Phone: +1 888 980 9992 (toll-free or collect)
• WhatsApp: +1 208 910 1001
• Email: [email protected]

Provide your full name, your booking confirmation number, your location in Ontario, and a brief description of the situation. Follow the coordinator's instructions and keep all receipts and reports.

Important: this benefit does not apply to Canadian or U.S. residents. It is designed for travelers visiting Ontario from outside North America. It also does not cover damage to the rental vehicle (that is CDW/LDW) or liability to third parties (that is LIS/ALI/SLI).

If you drive on Highway 407 ETR during your Ontario rental, the toll is billed automatically through license plate photography. There are no cash booths on this road.

Here is how the billing process works in Ontario:

• The 407 ETR photographs the rental vehicle's plate and sends the bill to the rental company.
• The rental company then charges your credit card on file for the toll amount plus an administrative fee. This fee varies by company and can be a flat charge per toll event or a daily rate.
• Some Ontario rental companies offer a daily toll pass program (typically CAD 4 to CAD 15 per day, sometimes capped per rental). Be aware that driving through a single toll on the 407 ETR may automatically enroll you in a flat-rate daily plan, potentially adding charges for every day of your Ontario rental, not just the day you used the highway.
• Your GPS may default to the 407 ETR as the fastest route. If you want to avoid toll charges, manually select toll-free alternatives such as Highway 401.

Toll charges from Ontario rentals can appear on your credit card days or even weeks after you return the vehicle, as toll agencies process invoices in batches.

Yes, you can add an additional driver to your Ontario rental car, either as part of your rate or for a fee paid at the counter.

Some rates include one additional driver at no extra cost. Check your booking confirmation for the line that reads additional driver free of charge. If it is not included, the fees in Ontario are:

• Avis, Budget, and Payless: CAD 13 per rental day, capped at CAD 65 per rental.
• Hertz, Thrifty, and Dollar: CAD 13.50 per rental day, capped at CAD 189 per rental.
• Alamo, National, and Enterprise: CAD 15 per day with no stated cap.

Requirements for adding a driver to your Ontario rental:

• The additional driver must be present at the Ontario pickup counter with a valid driver's license.
• If their license uses a non-Latin alphabet, they must also bring an International Driving Permit.
• Both the main driver and the additional driver must sign the rental agreement.
• The additional driver must meet the minimum age requirements for Ontario.

Only drivers listed on the rental agreement are covered by protections such as CDW/LDW. Anyone not named on the contract who drives the vehicle may void coverage.

Returning a rental car at Toronto Pearson International Airport (YYZ) in Ontario follows a straightforward process, but the exact location depends on your provider.

• On-site providers (such as Avis, Budget, Enterprise, Hertz, National, and Alamo) have return areas on Level 1 of the Terminal 1 or Terminal 3 parking garages, matching the same location as pickup.
• Off-airport providers require you to return the vehicle to Viscount Station, accessible via the free Terminal Link train from either terminal.

Before returning your Ontario rental:

• Refuel within approximately 15 km of the airport to comply with the Full-to-Full fuel policy. Keep your receipt.
• Take photos of the vehicle's condition and the fuel gauge before handing over the keys.
• For after-hours returns in Ontario, park in the designated area for your provider, use the key drop box if available, and document the vehicle's condition with photos. You remain responsible for the vehicle until staff check it in the next morning.

Confirm the exact return bay and after-hours key drop location with your rental company before your trip ends, as specific details for Ontario locations are not always listed on signage.

Yes, a basic level of third-party liability coverage is included by default when you rent a car in Ontario. Canadian provincial law requires every vehicle on the road to carry third-party liability insurance, so this statutory minimum is included with your Ontario rental through the partner brand.

However, the statutory minimum may not be sufficient to cover serious accidents. You can purchase supplemental liability insurance (LIS/ALI/SLI) to increase your coverage limits up to CAD 300,000 or more, depending on the plan selected.

What third-party liability covers in Ontario:

• Bodily injury to other people involved in an accident.
• Property damage caused to other vehicles or structures.

What it does not cover:

• Damage to the rental vehicle itself. That requires CDW/LDW.
• Your own injuries as the driver. That requires Personal Accident Insurance (PAI).
• Your personal belongings. That requires Personal Effects Coverage (PEC).

Only drivers named on the Ontario rental agreement are covered. If someone not listed on the contract drives the vehicle, coverage may be void. Review your booking confirmation to confirm what liability protection is included in your Ontario rate before arriving at the counter.