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Frequently Asked Questions
What does my Hola Car Rentals booking with Thrifty in Ontario include that other companies don't offer?
Hola Car Rentals is a premium partner of the leading car rental companies in Ontario, including Thrifty, giving you exclusive access to our All Inclusive+ rate. This rate includes extra benefits that no other company can match:
- Full vehicle coverage with no deductible (applies only for certain rates and itineraries)
- Toll cashback: get back up to 5% of your total booking value for tolls charged during your rental
- Premium travel medical assistance for up to 5 passengers in case of emergency, covering up to CAD 200,000 (pre-existing conditions excluded)
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All at no additional cost, ensuring a unique Thrifty rental experience with complete protection and peace of mind during your trip in Ontario.
Will I face unexpected charges at the Thrifty counter in Ontario when I book through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your Thrifty booking in Ontario are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the Thrifty counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the Thrifty counter in Ontario charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with Thrifty to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
Where is the Thrifty counter at Toronto Pearson Airport in Ontario?
The Thrifty counter at Toronto Pearson International Airport (YYZ) in Ontario is located in Terminal 1, Level 1. The rental car parking lot is a short walk from the counter, so no shuttle or transfer is required to reach your vehicle.
The Thrifty counter at this Ontario airport operates daily from 6:00 am to midnight, which accommodates most late-arriving flights. If you are arriving at Terminal 3, follow the internal airport signage to Terminal 1 to reach the Thrifty desk.
Tips for a smooth pickup at this Ontario location:
- Have your booking confirmation, driver's license, and credit card ready before reaching the counter
- Confirm the security hold amount with the Thrifty agent before signing
- Inspect the vehicle and photograph any pre-existing damage before leaving the lot
What documents do I need to pick up a Thrifty rental car in Ontario?
To collect a Thrifty rental car in Ontario, you must present the following physical documents at the counter:
- A valid, original driver's license in the main driver's name
- A major credit card with the driver's name printed on the card (debit and prepaid cards are not accepted for the security hold)
- A passport or valid government-issued photo ID
- Your booking confirmation or printed voucher
- Round-trip flight or cruise tickets if you are visiting from abroad
If your driver's license is not written in English or does not use a Latin (Roman) alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script, you must also carry an International Driving Permit (IDP) alongside your original license. The IDP is a translation only and is not valid without the original license.
All documents presented at the Thrifty counter in Ontario must be physical originals. Digital copies shown on a phone or tablet are not accepted. Ensure all names match across your license, passport, and credit card to avoid delays at pickup.
Does Thrifty charge a young driver surcharge in Ontario?
Yes, Thrifty charges a young driver surcharge in Ontario for renters between the ages of 20 and 24. The minimum rental age at Thrifty locations in Ontario is 20 years old.
The underage surcharge at Thrifty in Ontario is approximately US$25 per day, capped at around US$91 per rental. This fee is charged in addition to the base rental rate and any additional driver fees that may apply.
A few important points for younger renters at Thrifty in Ontario:
- Drivers under 20 years old cannot rent from Thrifty in Ontario
- The surcharge applies to the main driver if they are between 20 and 24 years old
- If an additional driver is also under 25, a separate young driver surcharge may apply to them as well
- The additional driver fee for Thrifty in Ontario is approximately US$13.50 per day, capped at US$189 per rental
Always confirm the exact surcharge amount with the Thrifty agent at the Ontario counter, as rates can vary by location and season.
How does the Highway 407 ETR toll system work for Thrifty rentals in Ontario?
The Highway 407 ETR is the main toll road affecting Thrifty renters in Ontario. It spans 108 km across the Greater Toronto Area and is 100% cashless, meaning there are no toll booths. Tolls are collected by photographing the license plate of your Thrifty rental vehicle.
Because the 407 ETR uses plate-based billing, if you drive on it in your Thrifty rental in Ontario, the toll charge is sent directly to Thrifty, who then bills your credit card for the toll amount plus an administrative processing fee. You cannot avoid payment once you have used the road.
Key facts about 407 ETR tolls for Thrifty renters in Ontario:
- Toll rates are distance-based and vary by time of day and zone, ranging from approximately CAD 0.49 to CAD 0.87 per km for light vehicles
- A trip charge and a camera charge (for vehicles without a transponder) also apply, so a 25 km peak-period trip can total around CAD 30.45 before any rental company fees
- Other major Ontario highways such as the 401, 400, and QEW are toll-free
- GPS devices may route you onto the 407 ETR by default, so check your route settings before driving
If you want to use the 407 ETR, ask the Thrifty agent in Ontario about any available toll pass options at pickup to understand the full cost before you drive.
Can I get cashback on tolls paid during my Thrifty rental in Ontario?
Yes, all bookings made through Hola Car Rentals include Tolls Cashback, which lets you recover up to 5% of your total booking value for tolls paid during your Thrifty rental in Ontario.
This benefit is especially useful in Ontario, where the Highway 407 ETR can generate significant toll charges for Thrifty renters traveling across the Greater Toronto Area.
To claim your Tolls Cashback after your Thrifty rental in Ontario:
- Email [email protected] within 30 days of returning the vehicle
- Use the subject line: Tolls Cashback, followed by your reservation number
- Attach your Hola Car Rentals booking confirmation, the signed rental agreement from Thrifty, and a receipt or invoice showing the toll charges paid
- Include your full name, travel dates, and the last 4 digits of the card used for the booking
The refund is issued to the original payment method used for your reservation and typically processes within 7 to 10 business days after approval. Submissions received more than 30 days after vehicle return are not accepted. Note that Tolls Cashback reimburses toll charges only, not administrative or processing fees added by Thrifty in Ontario.
Is third-party liability insurance included in a Thrifty rental in Ontario?
Yes, provincial law in Ontario requires every rental vehicle to carry a minimum level of third-party liability insurance, so statutory liability coverage is included by default when you rent from Thrifty in Ontario through Hola Car Rentals.
This means that if you cause injury or property damage to another person while driving your Thrifty rental in Ontario, the statutory minimum liability coverage applies automatically. However, the minimum required by Ontario law may not be sufficient for all situations, and you can purchase supplemental liability insurance (LIS/ALI/SLI) to increase your coverage limits.
Important distinctions to keep in mind for your Thrifty rental in Ontario:
- Third-party liability covers injury or damage you cause to others, not damage to the Thrifty rental vehicle itself
- Damage to the rental car is covered separately by a Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW)
- Only drivers named on the Thrifty rental agreement in Ontario are covered
- Driving in restricted areas or violating the rental terms can void coverage
Review your booking confirmation to confirm what liability limits are included in your specific rate, and ask the Thrifty agent in Ontario at pickup if you want to add higher supplemental liability coverage.
What is the security deposit amount for a Thrifty rental in Ontario?
When you pick up your Thrifty rental in Ontario, the counter agent will place a temporary authorization hold on your credit card. For standard vehicles in Ontario, this hold is typically between CAD 300 and CAD 500, though some Thrifty locations in Ontario may require a hold of approximately CAD 750.
This hold is not a charge. It temporarily reduces your available credit and is released after you return the vehicle, though your bank may take up to 15 business days to reflect the release.
Key requirements for the security deposit at Thrifty in Ontario:
- You must present a physical, major credit card with the driver's name printed on the card
- The card must be in the main driver's name, not a third party's name
- Debit cards, prepaid cards, and virtual or digital-only cards are not accepted for the deposit
- Premium or larger vehicle classes may require a higher hold amount
To avoid issues at the Thrifty counter in Ontario, notify your bank of your travel plans in advance, confirm your available credit covers the hold plus your expected rental charges, and bring a backup credit card in your own name as a precaution.
Does Thrifty in Ontario offer travel assistance if something goes wrong during my rental?
Yes, most bookings made through Hola Car Rentals include travel assistance coverage provided by Terrawind Global Protection, which can be valuable if an unexpected situation arises during your Thrifty rental in Ontario, such as a medical emergency on a long highway drive or a breakdown in a remote area of the province.
This coverage is included at no extra cost and typically provides:
- Travel insurance with medical coverage for up to 5 passengers
- Legal assistance in the event of an accident
- Compensation for luggage lost by the airline
- Flight cancellation insurance
To reach the assistance team 24 hours a day, 7 days a week, call +1 888 980 9992 (toll-free) or contact them via WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call.
Important limitation: this travel assistance benefit does not apply to Canadian residents. If you are a resident of Canada, you do not qualify for this coverage during your Thrifty rental in Ontario. The benefit is designed for visitors traveling internationally.
This coverage does not replace CDW/LDW for damage to the Thrifty vehicle or third-party liability insurance. Always check your booking confirmation for the exact terms and limits that apply to your reservation.
What fuel policy applies to Thrifty rentals in Ontario?
Thrifty rentals in Ontario follow a Full-to-Full fuel policy by default. This means you receive the vehicle with a full tank and must return it with a full tank to avoid fuel charges.
If you return your Thrifty rental in Ontario with less than a full tank, you may be charged for the fuel shortfall at the rental company's refueling rate, which is typically higher than the retail pump price, plus an additional refueling service fee.
Steps to avoid fuel charges on your Thrifty rental in Ontario:
- Check the fuel gauge with the Thrifty agent at pickup and confirm the starting level is recorded on the rental agreement
- Take a photo of the dashboard showing the odometer and fuel gauge at pickup
- Refuel within approximately 15 km of the return location so the gauge does not drop before you arrive
- Keep your final fuel receipt showing the date, time, and station address
- Take a photo of the full gauge before dropping off the vehicle
If the vehicle was not full at pickup, the Thrifty agent in Ontario should record the exact starting level on the agreement, and you only need to return it at that same level. Always verify this is noted correctly before leaving the lot.
Can I add an additional driver to my Thrifty rental in Ontario?
Yes, you can add an additional driver to your Thrifty rental in Ontario, but the additional driver must be present at the Thrifty counter at the time of pickup to show their valid driver's license and sign the rental agreement.
For Thrifty rentals in Ontario, the additional driver fee is approximately US$13.50 per rental day, capped at US$189 per rental, unless your booking confirmation explicitly states that an additional driver is included at no charge.
Requirements for adding an additional driver to a Thrifty rental in Ontario:
- The additional driver must be physically present at the counter at pickup
- They must present a valid driver's license and any required IDP if their license is not in a Latin alphabet
- They must meet the minimum age requirement of 20 years old; a young driver surcharge may apply if they are between 20 and 24
- Both the main driver and the additional driver must sign the rental agreement
Only drivers named on the Thrifty rental agreement in Ontario are covered by the rental protections such as CDW/LDW and liability insurance. If someone drives the vehicle who is not listed on the agreement, coverage may be void and additional charges could apply.
What are the operating hours for Thrifty locations in Ontario?
Thrifty counter hours in Ontario vary by location. The Thrifty counter at Toronto Pearson International Airport (YYZ) in Ontario operates daily from 6:00 am to midnight, making it accessible for most flight arrivals including late-evening ones.
At other Thrifty locations in Ontario, hours are more limited:
- Mississauga, Dundas Street East: Monday to Friday 8:00 to 18:00, Saturday 9:00 to 12:00
- Mississauga, Hurontario Street: Monday to Friday 7:30 to 18:00, Saturday 8:00 to 18:00, Sunday 9:00 to 12:00
If your flight is delayed and you expect to arrive outside Thrifty counter hours at your Ontario location, keep in mind that rental companies will generally hold your booking for up to 24 hours from the original pickup time. If your delay extends beyond 24 hours, contact Hola Car Rentals support as soon as possible.
Always confirm the specific hours for your chosen Thrifty location in Ontario before travel, as hours can change on public holidays. Your booking confirmation will include the counter details for your reservation.
Is a one-way rental possible with Thrifty in Ontario?
Yes, one-way rentals with Thrifty in Ontario are possible, allowing you to pick up the vehicle at one location and return it to a different Thrifty location within Ontario or in another province, subject to availability and applicable fees.
A drop-off fee applies when you return your Thrifty rental to a different location than where you picked it up in Ontario. The amount varies depending on the specific route, the distance between locations, the vehicle class, and the season.
What to expect with a one-way Thrifty rental in Ontario:
- The drop-off fee is shown during the booking process under the section labeled as charges due at the destination
- The fee is not prepaid and is not covered by No Extra Charges© unless it was not disclosed at the time of booking
- Cross-border one-way rentals, such as returning a vehicle picked up in Ontario to a US location, may be restricted or carry significantly higher fees; confirm with Thrifty before booking
- Changing your return location after booking may reprice the rental and recalculate the drop-off fee
Always review your booking confirmation to verify the drop-off fee for your specific Thrifty route in Ontario before travel.
What collision damage coverage is included in a Thrifty rental in Ontario?
Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW) coverage reduces your financial liability for damage to the Thrifty rental vehicle in Ontario in the event of a collision, theft, or vandalism. Whether CDW/LDW is included in your rate depends on the specific booking you made, so check your confirmation for details.
If CDW/LDW is included in your Thrifty rental in Ontario, a deductible or excess may still apply unless your confirmation explicitly states zero deductible. This means you could still be responsible for a portion of repair costs up to that deductible amount.
What CDW/LDW does not cover on your Thrifty rental in Ontario:
- Third-party liability, meaning injury or property damage you cause to others (covered separately by liability insurance)
- Damage caused by prohibited use such as off-road driving, driving under the influence, or use by an unauthorized driver
- Tires, wheels, undercarriage, roof, and keys, which are often excluded unless a specific add-on is purchased
- Incidents not reported promptly to Thrifty
At pickup, confirm with the Thrifty agent in Ontario that CDW/LDW is active on your agreement, note the deductible amount, and ensure all drivers are listed on the contract. Only named drivers are covered.
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