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Frequently Asked Questions
What does my Hola Car Rentals booking with Thrifty in Toronto include that other companies don't offer?
Hola Car Rentals is a premium partner of the leading car rental companies in Toronto, including Thrifty, giving you exclusive access to our All Inclusive+ rate. This rate includes extra benefits that no other company can match:
- Full vehicle coverage with no deductible (applies only for certain rates and itineraries)
- Toll cashback: get back up to 5% of your total booking value for tolls charged during your rental
- Premium travel medical assistance for up to 5 passengers in case of emergency, covering up to CAD 200,000 (pre-existing conditions excluded)
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All at no additional cost, ensuring a unique Thrifty rental experience with complete protection and peace of mind during your trip in Toronto.
Will I face unexpected charges at the Thrifty counter in Toronto when I book through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your Thrifty booking in Toronto are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the Thrifty counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the Thrifty counter in Toronto charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with Thrifty to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
How do I get from Toronto Pearson Airport to the Thrifty rental counter?
The Thrifty counter at Toronto Pearson International Airport (YYZ) is located at the Car Rental Center at Viscount Station, next to the ALT Hotel. You do not walk directly from the terminal to the counter.
- From Terminal 1 or Terminal 3, follow signs for the LINK Train (free airport train) to Viscount Station
- The LINK Train runs 24 hours a day, 7 days a week, every 4 to 8 minutes
- The train ride takes approximately 5 minutes; total door-to-counter time is roughly 10 to 15 minutes
- The train is fully accessible for passengers with luggage and mobility needs
Once you exit at Viscount Station, walk to the Car Rental Center and proceed to the Thrifty counter. Bring your booking confirmation, a physical major credit card in the main driver's name, and your valid driver's license. If you cannot find the LINK Train, ask any airport staff member for directions to the train to Viscount Station.
Does Thrifty have locations in downtown Toronto besides the airport?
Yes, Thrifty has locations in the Toronto area beyond Toronto Pearson International Airport (YYZ).
In addition to the airport location at 6301 Silver Dart Drive in Mississauga, Thrifty operates a downtown Toronto counter at 330 Front Street West, which is near Billy Bishop Airport (YTZ). There is also a location at 1245 Danforth Avenue in Toronto, as well as locations in nearby communities including Pickering and Thornhill.
The downtown Front Street West location does not require a shuttle and is accessible directly on foot from the surrounding area, making it a convenient option if you are already in the city center. The Toronto Pearson airport location handles the majority of Thrifty rentals in the Toronto area and is reached via the free LINK Train from the airport terminals.
When choosing a pickup location, keep in mind that airport locations typically carry additional fees such as airport concession recovery charges and customer facility charges, which can add a meaningful amount to your daily rate. An off-airport Toronto location may reduce those surcharges.
What documents do I need to pick up a Thrifty rental car in Toronto?
To pick up a Thrifty rental car in Toronto, you must bring the following physical documents to the counter:
- A valid, original driver's license (not a digital copy)
- A physical major credit card in the main driver's name, with the driver's name printed on the card, for the security deposit hold
- A passport or valid government-issued photo ID
- Your booking confirmation
- Round-trip flight or travel tickets if you are visiting from abroad
If your driver's license is not in English and does not use a Latin alphabet (for example, Arabic, Chinese, Japanese, or Cyrillic script), an International Driving Permit (IDP) is required alongside your original license. For licenses in other non-English languages that do use a Latin alphabet, an IDP is strongly recommended. The IDP is a translation only and cannot be used without your original license.
All documents presented at the Thrifty counter in Toronto must be physical originals. Digital versions shown on a phone or tablet are not accepted. Name mismatches between your license, passport, and credit card are a common reason for delays at the counter, so verify that all names match before you travel.
How does the Highway 407 toll system work for Thrifty rentals in Toronto?
Highway 407 ETR is the main toll road in the Greater Toronto Area and the one most likely to affect your Thrifty rental. It is a privately operated, fully electronic highway spanning 108 km across the region. There are no cash booths at any point on the 407.
The system works by photographing your license plate each time you enter and exit. Because the rental car is registered to Thrifty, the toll bill goes to Thrifty first, and the charges are then passed on to you along with administrative or processing fees.
- Toll rates on the 407 are distance-based and vary by zone, time of day, and day of the week
- A sample 25 km peak-period trip can cost approximately CAD 30 or more once the base toll, trip charge, and camera charge are combined
- Weekend and holiday rates for light vehicles range from roughly 50 cents to 87 cents per km depending on the zone
- Other major highways in the Toronto area, including the 401 and the QEW, are toll-free
At the Thrifty counter in Toronto, you will typically be offered a toll program. Review the daily rate and any caps carefully before accepting, since activating a flat-rate plan after even one 407 trip can result in daily charges for your entire rental period. If you prefer to avoid the 407 entirely, use navigation set to avoid toll roads.
All bookings include Tolls Cashback from Hola Car Rentals, which lets you recover up to 5% of your total booking value for tolls paid. See the dedicated FAQ below for details.
What extra fees and taxes apply to a Thrifty rental at Toronto Pearson Airport?
Renting a Thrifty car at Toronto Pearson International Airport (YYZ) involves several fees and taxes on top of the base rental rate. These are standard charges at Canadian airport locations and are not unique to Thrifty.
- Ontario's Vehicle Rental Tax applies to airport rentals as a percentage of the base rate
- Federal Harmonized Sales Tax (HST) of 13% applies in Ontario
- Airport concession recovery fees, typically in the range of CAD 10 to CAD 20 per day, are charged to cover the cost of operating at the airport
- Customer facility charges, often CAD 5 to CAD 10 per day, may also apply
Combined, these surcharges can add 25% to 35% to the base rate shown at booking. Your booking confirmation will indicate which taxes and fees are included in your prepaid rate and which are due at the Toronto Thrifty counter on pickup.
If you are flexible about pickup location, a downtown Toronto Thrifty location such as 330 Front Street West avoids the airport-specific concession and facility charges, which can meaningfully reduce the total cost of your rental.
Is a credit card required to pick up a Thrifty car in Toronto?
Yes, a physical major credit card in the main driver's name is required to pick up a Thrifty rental car in Toronto.
At the Thrifty counter, a temporary security hold will be placed on your card. For rentals in Canada, this hold is typically in the range of CAD 300 to CAD 500, though some locations may authorize up to CAD 750 depending on the vehicle class and rental duration. The hold reduces your available credit until it is released after you return the car, which can take up to 15 business days depending on your bank.
- The card must be a major credit card (not a debit card, prepaid card, or virtual card)
- The driver's name must be printed on the physical card
- Digital wallets and single-use card numbers are not accepted for the deposit
- Someone else's card cannot be used, even if they are present
Before traveling to Toronto, notify your bank that you will be making an in-person authorization in Canada to avoid fraud blocks. Bringing a backup credit card in your own name is also a good precaution in case your primary card is declined at the Thrifty counter.
Can I get Tolls Cashback on my Thrifty rental in Toronto?
Yes, all bookings made through Hola Car Rentals, including Thrifty rentals in Toronto, include Tolls Cashback that lets you recover up to 5% of your total booking value for tolls paid during your rental.
This benefit is especially relevant in Toronto because Highway 407 ETR, the main toll road in the Greater Toronto Area, is fully cashless and charges are billed through the rental company. Tolls on the 407 can add up quickly, particularly on longer trips across the region.
To claim your cashback after returning your Thrifty vehicle in Toronto:
- Email [email protected] within 30 days of returning the car
- Use the subject line: Tolls Cashback, followed by your reservation number
- Attach your Hola Car Rentals booking confirmation, the signed rental agreement from the Thrifty counter, and a receipt or invoice showing the toll charges
- Include your full name, travel dates, and the last 4 digits of the card used for your booking
Refunds are issued to the original payment method and typically process within 7 to 10 business days after approval. Claims submitted after 30 days are not accepted. Note that this benefit reimburses tolls you paid, it does not mean tolls are included in your booking rate.
What is the young driver surcharge for Thrifty rentals in Toronto?
Thrifty, like other rental brands operating in Toronto, may apply a young driver surcharge for renters under 25 years of age. The general minimum age to rent a car in Canada is typically 21, though this can vary by location and vehicle class.
For Thrifty specifically, the additional driver fee structure gives a useful reference point: Thrifty charges US$13.50 per rental day plus applicable taxes for additional drivers, with a maximum charge of US$189 plus taxes. Young driver surcharges for the primary renter follow a similar per-day structure and are paid at the counter in Toronto, not prepaid online.
A few important points to keep in mind:
- The surcharge applies per rental day and is charged at the Thrifty counter in Toronto at pickup
- Drivers under the minimum age threshold may be denied the rental entirely
- Some vehicle classes, particularly larger SUVs and premium cars, may have stricter age requirements
- Your booking confirmation will indicate if age-related fees are expected at the Toronto counter
If you are under 25 and planning to rent from Thrifty in Toronto, confirm the exact surcharge amount directly with the counter before finalizing your booking, as rates can vary by season and location.
What insurance coverage is included in a Thrifty rental in Toronto?
The insurance coverage included in your Thrifty rental in Toronto depends on the rate plan you selected at booking. Here is a summary of the main protections to understand before you arrive at the counter.
Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW) reduces your financial liability for damage to the Thrifty rental vehicle itself. A deductible may apply unless your confirmation explicitly states zero deductible. CDW and LDW do not cover damage you cause to other vehicles or people.
Third-party liability coverage is required by provincial law in Ontario, which means every rental vehicle in Toronto must carry a minimum level of liability insurance by default. You can purchase higher supplemental liability limits at the Thrifty counter if you want additional protection beyond the statutory minimum.
- CDW or LDW covers the rental car for collisions, theft, and vandalism, subject to exclusions
- Statutory third-party liability is included by law for all rentals in Ontario
- Personal accident insurance and personal effects coverage are typically optional add-ons available at the counter
- Tires, undercarriage, roof, and keys are commonly excluded from standard CDW
Review your booking confirmation carefully before arriving at the Toronto Thrifty counter to understand exactly which protections are included in your prepaid rate and which you may be offered as optional extras.
Can I add an additional driver to my Thrifty rental in Toronto?
Yes, you can add an additional driver to your Thrifty rental in Toronto, either as part of your booking rate or by paying a fee at the counter.
For Thrifty rentals, the additional driver fee is US$13.50 per rental day plus applicable taxes, with a maximum charge of US$189 plus taxes for the rental period. If your booking confirmation states that an additional driver is included at no charge, the first extra driver is free.
- The additional driver must be present at the Thrifty counter in Toronto at pickup
- They must bring a valid driver's license and any required documents, including an International Driving Permit if their license is not in English or does not use a Latin alphabet
- Both the main driver and the additional driver must sign the rental agreement
- Only drivers named on the agreement are covered by CDW, LDW, and liability protections
If someone drives the Thrifty vehicle in Toronto without being listed on the rental agreement, insurance coverage may be void and additional charges could apply. If you need to add a driver after pickup, visit a Thrifty branch to update the agreement, as phone or chat requests are generally not sufficient to formalize the change.
What is the fuel policy for Thrifty rentals in Toronto?
Thrifty rentals in Toronto follow a Full-to-Full fuel policy by default. You receive the car with a full tank and must return it full to avoid fuel charges.
Fuel prices in the Toronto area track or slightly exceed the Canadian National average, which was approximately CAD 1.86 per liter in early 2026, with local variation across neighborhoods. Fuel is priced in liters, not gallons, which can be an adjustment if you are accustomed to renting in the United States.
- At pickup, check the fuel gauge with the Thrifty agent and confirm the starting level is recorded on the rental agreement
- Take a photo of the dashboard showing the odometer and fuel gauge before leaving the lot
- Refuel within approximately 15 km of the return location so the gauge does not drop before you arrive
- Keep your final fuel receipt showing the date, time, and station address
If you return the Thrifty vehicle in Toronto with less than a full tank, you may be charged for the fuel shortfall at the partner's refueling rate, which is typically higher than the pump price, plus a refueling service fee. Returning the car full is always the most cost-effective option. For after-hours returns, leave the receipt in the drop envelope and keep a photo of the full gauge on your phone.
Is Travel Assistance included with my Thrifty booking in Toronto?
Yes, most bookings made through Hola Car Rentals, including Thrifty rentals in Toronto, include Travel Assistance provided by Terrawind Global Protection. However, this benefit does not apply to Canadian or US residents. It is available to travelers visiting Toronto from other countries.
If you are driving in the Greater Toronto Area and experience a medical emergency, a legal issue following an accident, or a problem with your flight or luggage, Travel Assistance can help cover costs that fall outside the rental car coverage itself.
- Medical coverage for up to 5 passengers for non-pre-existing conditions and accidents
- Legal assistance in the event of a road accident
- Compensation for luggage lost by the airline
- Flight cancellation insurance
To use the benefit, contact the assistance line before incurring expenses where possible, as some reimbursements require prior authorization:
- Phone (24/7, toll-free or collect): +1 888 980 9992
- WhatsApp: +1 208 910 1001
- Email: [email protected]
Have your Hola Car Rentals confirmation number ready when you call. This coverage does not replace CDW or liability insurance for the Thrifty vehicle itself. Check your booking confirmation for the exact terms applicable to your Toronto rental.
Can I pick up a Thrifty car in Toronto and return it to a different city?
Yes, one-way rentals are possible with Thrifty in Toronto, but a drop-off fee may apply depending on your return location.
When you search for a Thrifty rental in Toronto with a different return city, the booking system will calculate whether a drop-off fee applies for that specific route. If a fee is due, it will appear under the "To pay at destination" section during checkout and on your booking confirmation. This fee is paid at the Thrifty counter in Toronto at pickup and cannot be prepaid online.
- Returning to another Toronto-area location may carry no drop-off fee, depending on the route
- Returning to a different province or a distant city will typically trigger a one-way fee
- Cross-border one-way rentals (for example, Toronto to a US city) may be restricted or carry higher fees depending on Thrifty's partner rules
- Premium and large vehicle classes often have higher repositioning fees
If the drop-off fee shown at the Thrifty counter in Toronto differs from what your booking confirmation stated, keep all paperwork and contact support after the rental is complete. The No Extra Charges© guarantee covers undisclosed fees that were not shown on your confirmation.
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