VERIFIED REVIEWS
Frequently Asked Questions
What does my Hola Car Rentals booking with Avis in Ontario include that other companies don't offer?
Hola Car Rentals is a premium partner of the leading car rental companies in Ontario, including Avis, giving you exclusive access to our All Inclusive+ rate. This rate includes extra benefits that no other company can match:
- Full vehicle coverage with no deductible (applies only for certain rates and itineraries)
- Toll cashback: get back up to 5% of your total booking value for tolls charged during your rental
- Premium travel medical assistance for up to 5 passengers in case of emergency, covering up to CAD 200,000 (pre-existing conditions excluded)
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All at no additional cost, ensuring a unique Avis rental experience with complete protection and peace of mind during your trip in Ontario.
Will I face unexpected charges at the Avis counter in Ontario when I book through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your Avis booking in Ontario are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the Avis counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the Avis counter in Ontario charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with Avis to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
What documents do I need to pick up my Avis rental car in Ontario?
Yes, you will need several physical documents to collect your Avis rental in Ontario. All documents must be originals; digital copies are not accepted at the counter.
- A valid, unexpired driver's license in the main driver's name
- A major credit card with the driver's name printed on the card (debit and prepaid cards are not accepted for the security hold)
- A passport or valid government-issued photo ID
- Your booking confirmation or printed voucher
- Round-trip flight or cruise tickets if you are visiting from abroad
If your license uses a non-Latin alphabet (for example, Arabic, Chinese, Japanese, or Cyrillic), you must also carry an International Driving Permit (IDP) alongside your original license. The IDP is a translation only and is not valid on its own. Visitors from most countries can drive in Ontario on a valid foreign license, but obtaining an IDP before you travel is strongly recommended if your license is not in English.
Does Avis charge a young driver surcharge in Ontario?
Yes, Avis applies a young driver surcharge in Ontario for renters aged 21 to 24. The fee is CAD 25.00 per rental day and is charged at the counter on top of your prepaid rate.
To qualify, the young driver must present a valid credit card and a valid driver's license at the Avis counter. The surcharge applies to the main driver if they are under 25, and also to any additional driver in the same age bracket who is added to the agreement.
There is no surcharge for drivers aged 25 and older at Avis locations across Ontario. If you are booking for a driver under 21, note that Avis may not permit the rental at all depending on the specific Ontario location, so confirm availability before booking.
How do tolls work on Highway 407 ETR when renting from Avis in Ontario?
Highway 407 ETR is the main toll road in Ontario, running 108 km across the Greater Toronto Area. It is fully cashless with no toll booths; every vehicle is billed by licence plate photography.
When you drive an Avis rental on the 407 ETR in Ontario, the toll is photographed and billed to Avis, which then charges your credit card for the toll amount plus administrative fees. A sample 25 km peak-period trip can cost approximately CAD 30.45 in total (base toll, trip charge, and camera charge combined) before any rental company processing fees are added.
Weekend and holiday rates for light vehicles range from roughly 49.93 cents to 87.27 cents per km depending on the zone and time of day. To manage costs, you can:
- Ask the Avis agent at pickup about an available toll program or daily pass for Ontario roads
- Avoid the 407 ETR entirely, since most other major Ontario highways such as the 401 and QEW are toll-free
- Note that GPS navigation may default to the 407 for speed, so check your route settings before driving
Ontario has no congestion charges or emissions zones, so the 407 ETR is the only toll road you are likely to encounter during a typical Avis rental in the province.
Can I get cashback on tolls paid during my Avis rental in Ontario?
Yes, all bookings made through Hola Car Rentals include Tolls Cashback, which lets you recover up to 5% of your total booking value for tolls paid during your Avis rental in Ontario.
The main toll road in Ontario is Highway 407 ETR in the Greater Toronto Area. If you drive on it with your Avis vehicle, you can submit those charges for cashback after your rental ends.
To claim your refund:
- Email [email protected] within 30 days of returning the Avis vehicle
- Use the subject line: Tolls Cashback - HOLA followed by your confirmation number
- Attach your Hola Car Rentals booking confirmation, the Avis rental agreement, and a receipt or invoice showing the toll charges
The refund is processed to the same payment method used for your original booking and typically arrives within 7 to 10 business days after approval. Late submissions received after 30 days are not accepted, so keep your toll receipts and submit promptly after returning your Avis car in Ontario.
What credit card do I need for the security deposit at Avis in Ontario?
Yes, a physical major credit card is required to cover the security deposit when picking up your Avis rental in Ontario. Debit cards, prepaid cards, and virtual or digital-wallet-only cards are not accepted for the hold.
The card must be in the main driver's name with the driver's name printed on the card, and it must have sufficient available credit to cover the hold. For Avis locations in Ontario, the typical deposit hold is approximately CAD 300 to CAD 750, though the exact amount varies by location, vehicle class, and season. The Avis agent will confirm the authorization amount at the counter before processing.
A few tips to avoid issues at the Ontario Avis counter:
- Notify your bank of your travel dates so the in-person authorization is not flagged as fraud
- Bring a backup credit card in your own name in case your primary card is declined
- Remember that even if you prepaid your booking, a physical credit card is still required at pickup
The hold is released after you return the vehicle; your bank controls how quickly the credit reappears, which can take up to 15 business days.
Is third-party liability insurance included in an Avis rental in Ontario?
Yes, basic third-party liability coverage is included by default when you rent from Avis in Ontario. Under Canadian provincial law, every rental vehicle must carry third-party liability insurance, so this statutory coverage follows the Avis car automatically.
However, the default statutory minimum may not be sufficient if you are involved in a serious accident. You can purchase supplemental liability insurance (LIS/ALI/SLI) to increase your coverage limits, which is available as an add-on either through your booking or at the Avis counter in Ontario.
Keep in mind that third-party liability covers injury or property damage you cause to others. It does not cover:
- Damage to the Avis rental vehicle itself (that requires CDW/LDW)
- Your own injuries (covered by Personal Accident Insurance, if purchased)
- Your personal belongings (covered by Personal Effects Coverage, if purchased)
Always verify the exact liability limits on your Avis rental agreement when you pick up the car in Ontario, and confirm that all drivers listed on the contract are covered.
How does the fuel policy work for Avis rentals in Ontario?
Avis rentals in Ontario follow a Full-to-Full fuel policy by default. You receive the vehicle with a full tank and must return it full to avoid additional charges.
At pickup, check the fuel gauge with the Avis agent and confirm the starting level is recorded on the rental agreement. Take a photo of the dashboard showing the odometer and gauge before leaving the Ontario location.
At return, refuel within approximately 15 km of the Avis return location so the gauge does not drop below full during the drive back. Keep your final fuel receipt as proof in case a charge is disputed.
If you return the Avis vehicle in Ontario with less than a full tank, you may be charged:
- A fuel shortfall at the partner's refueling rate, which is typically higher than the pump price
- A refueling service or handling fee on top of the fuel cost
Some Avis counters in Ontario may offer a Prepaid Fuel option at pickup. If you accept it, the Full-to-Full policy is replaced and any unused fuel is generally non-refundable, so it is only worthwhile if you expect to return the car nearly empty.
Does Avis in Ontario offer travel assistance if something goes wrong during my rental?
Yes, most bookings made through Hola Car Rentals include Travel Assistance provided by Terrawind Global Protection, which can be useful if an emergency occurs during your Avis rental in Ontario.
This benefit is designed for travelers renting abroad and covers situations such as a medical emergency on a long drive across Ontario, a serious accident on Highway 401, or a flight cancellation affecting your return. Core benefits typically include:
- Travel and medical coverage for up to 5 passengers
- Legal assistance in the event of an accident
- Compensation for baggage lost by the airline
- Flight cancellation insurance
To reach assistance 24 hours a day, call +1 888 980 9992 (toll-free) or contact WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call.
Important: this benefit does not apply to Canadian or US residents. It is intended for travelers visiting Ontario from other countries. It also does not cover damage to the Avis rental vehicle (that is CDW/LDW) or third-party liability (that is LIS/ALI/SLI). Review your booking confirmation for the exact terms and coverage limits that apply to your reservation.
Can I add an additional driver to my Avis rental in Ontario?
Yes, you can add an additional driver to your Avis rental in Ontario, either as an included benefit or for a fee depending on your rate.
If your booking confirmation states "Additional driver free of charge," the first extra driver is covered at no cost. If it is not included, Avis in Ontario charges CAD 13.00 per rental day plus applicable taxes, with a maximum charge of CAD 65.00 plus taxes for the rental period.
Requirements for adding a driver at the Avis counter in Ontario:
- The additional driver must be present at pickup with a valid driver's license
- They must meet the minimum age requirement; if they are aged 21 to 24, the CAD 25.00 per day young driver surcharge also applies
- For Avis in Ontario, the additional driver should be at least 25 years old to avoid the surcharge
- Both the main driver and the additional driver must sign the rental agreement
Only drivers listed on the Avis rental agreement are covered by protections such as CDW/LDW and liability insurance. Never allow an unlisted person to drive the vehicle in Ontario, as this can void your coverage entirely.
Can I pick up an Avis car in Toronto and drop it off in Niagara Falls, Ontario?
Yes, one-way rentals between Avis locations within Ontario are generally possible, though a drop-off fee may apply depending on the specific route and vehicle class.
Avis operates multiple locations across Ontario, including Toronto (downtown spots such as 161 Bay St and 80 Bloor St E, as well as the Carlingview Dr location near Pearson Airport) and Niagara Falls (5127 Victoria Ave). A one-way rental between these Ontario cities is a common route, but availability and fees vary by date, season, and vehicle category.
When booking, the drop-off fee for your Ontario route will be shown on the rate details page under the "To pay at destination" section. This fee is not prepaid and is not covered by No Extra Charges© Coverage unless it was not disclosed during booking.
A few things to confirm before finalizing your Avis one-way rental in Ontario:
- Check that the Niagara Falls Avis location is open during your planned return time
- Verify the drop-off fee shown on your booking confirmation matches what the Avis agent presents at pickup
- Cross-border one-ways (for example, driving into the United States from Ontario) may be restricted or require prior authorization from Avis
What are the Avis counter hours at Toronto Pearson Airport in Ontario?
The Avis location serving Toronto Pearson International Airport in Ontario is situated at 171 Carlingview Drive, near the airport. Confirmed operating hours for this Ontario Avis location are:
- Monday to Friday: 07:00 to 17:00
- Saturday: 07:00 to 15:00
- Sunday: 08:00 to 16:00
Hours can change on public holidays, so confirm the schedule on Avis.com/ca or in your booking confirmation before you travel. If your flight arrives outside these hours, plan accordingly as after-hours pickup may not be available at this Ontario location.
For pickup, follow the car rental signs at Toronto Pearson Airport toward the Carlingview Dr address. If your flight is delayed by less than 24 hours, Avis will generally hold your reservation. If the delay exceeds 24 hours, contact support as soon as possible to avoid losing your booking.
Other Avis locations across Ontario, including downtown Toronto spots and Hamilton Airport, have their own operating hours that may differ from the Pearson location, so always verify the hours for your specific pickup address.
What happens if I return my Avis car late in Ontario?
If you return your Avis vehicle after the agreed drop-off time in Ontario, a grace period of approximately 30 minutes typically applies, though this is not guaranteed at every location. If you exceed the grace period, Avis may charge for additional hours or a full extra day, plus a potential late fee.
To avoid unexpected charges on your Ontario Avis rental:
- Plan your return with enough time to refuel near the drop-off location before handing back the keys
- If you know you will be late, contact the Avis location in Ontario directly or request an extension through your booking
- Keep in mind that extending the rental may reprice your rate, especially if the new dates fall in a different pricing period
For after-hours returns at Avis locations in Ontario, check whether a key drop box is available at your specific location. If you use an after-hours drop, understand that you remain responsible for the vehicle until Avis formally checks it in the next business day.
If you need to extend your Avis rental while already in Ontario, contact support as early as possible, since availability is not guaranteed and last-minute extensions may carry higher daily rates.
Does Avis in Ontario accept a foreign driver's license?
Yes, Avis in Ontario accepts valid foreign driver's licenses in most cases, but there are important conditions depending on the language and alphabet of your license.
Visitors to Ontario can generally drive on a valid license issued by their home country. However:
- If your license is not in English and uses a non-Latin alphabet (for example, Arabic, Chinese, Japanese, or Cyrillic), you must carry an International Driving Permit (IDP) alongside your original license at the Avis counter in Ontario
- If your license is in English or uses a Latin alphabet, an IDP is recommended but not strictly mandatory
- The IDP is a translation document only; it is not valid without your original license and will not be accepted on its own
You must obtain your IDP before traveling to Ontario, as it can only be issued in your home country. Bring the physical original of both your license and your IDP to the Avis pickup location, since digital copies are not accepted.
In addition to your license, you will need a passport or government-issued photo ID and a major credit card in your name. Confirm the specific requirements for your nationality on your booking confirmation before arriving at the Avis counter in Ontario.
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