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VERIFIED REVIEWS

4.9
user review 1 user review 2 user review 3 +3416
3419 reviews
4.9 stars, 3419 reviews
4.9
user review 1 user review 2 user review 3 +3416
3419 reviews
4.9 stars, 3419 reviews
Holger Pfarr
Holger Pfarr
5 2 months ago
"By far cheaper than all rental car offers."
Sharon Radford
Sharon Radford
5 2 months ago
"Quick and easy"
Bill Harshbarger
Bill Harshbarger
5 3 months ago
"I really liked the reservation screen for pickup times...side by side let's you easy match pick-up drop off. The vehicles were the best price (discounted prices for European travelers in the US at thus writing), otherwise rental car prices are rather high these days. Insurance is about peace of mind. Hola is over the top covering many of those extras the agent wants you to buy. And toll coverage up to 5%. Super. Without human attendants anymore, it's complicated in the Bay Area and particularly expensive in Miami (!) Auto companies see it as an opportunity to sell you lots of Toll coverage. Finally, what I did not notice was, "not knowing what I was renting" which is often noticed just before you press 'book'. The question did not enter my mind, that's a good thing. Their AI agent, perfectly better. Very good advice. And I did have the need to cancel and rebook. With the app, effective and bug free. One refund was credited in a hour. Another may take a few days, but will post. Also the app will display prices in the currency you select. Looking forward to booking with Hola again"
תמיר מורוביץ
תמיר מורוביץ
5 5 months ago
"This is not the first time we’ve rented cars through Hola, and each time we’re absolutely satisfied! Their service is excellent — always available, providing immediate responses, quickly solving any issues with kindness, and handling everything directly with the rental companies when needed. Even when a refund was required, they took care of it fully without any hassle. The personal, reliable, and professional approach makes all the difference. A fantastic experience every time, and I’ll definitely keep renting through them and highly recommend them to everyone"
carl buckley (BMW R Nine T Scrambler)
carl buckley (BMW R Nine T Scrambler)
5 7 months ago
"Searching for two weeks car hire in Florida. Hola were very competitive against the group I wanted to book, the website was easy to use and confirmation received immediately"
Dwight Thompson
Dwight Thompson
5 4 months ago
"The experience was excellent, fast and easy with the least effort required to chose a car. From past experience the counter experience was favourable at Budget Miami Airport with no issues. This was the first time an agent at a rental desk did not try to sell me additional insurance or toll pass. My only concerns for this booking was the price gap was too high for standard cars compared to the basic cars."
Steve Hornby
Steve Hornby
5 2 months ago
"Very easy to book Very easy to pay And the best deal I could find by quite a long way Added price of mind was the 4.8 stars on trust pilot with 3000+ ratings"
mandy hughes
mandy hughes
5 6 months ago
"Unfortunately I had to cancel my booking with Hola Car Rentals for personal reasons. I was assisted by the Sales Manager Karen to do this. After completing the cancellation efficiently and promptly she went above and beyond to help me with several additional questions I had. Based on my experience I would highly recommend Hola Car Rentals Customer service and would definitely use them again. Their rental prices were very competitive too."
Natalia Vazquez Sotelo
Natalia Vazquez Sotelo
5 2 months ago
"I highly recommend Hola Car for their excellent service and great price. We arrived many hours late and were worried, but they answered all my questions immediately, even though it was a Sunday. Thank you so much for your help!"
Chris Burnham
Chris Burnham
5 2 months ago
"great prices easy to book definitely use again"
constanza cecchi
constanza cecchi
5 2 months ago
"The app is great and reliable. Although they try to add extra insurance when you arrive to pick up the car, you just have to insist and say no. Otherwise, everything is fine."
Alejandro Arenal
Alejandro Arenal
5 2 months ago
"Hola is amazing, has everything you need. Thanks"
Damien DE SOUSA
Damien DE SOUSA
5 1 month ago
"Easy and fast booking process"
Jason Bishop
Jason Bishop
5 4 months ago
"Excellent all round . Great price , great service and the insurance cover etc ticks every box . Customer service for a few odd questions were great and very quick response on what’s app . Highly recommended and will definitely use Hola again .. Thankyou. Ps … Car was great too 👌🏼👌🏼"
Oliver Streatfeild
Oliver Streatfeild
5 1 month ago
"Quick an easy booking option with the best prices, even better than booking direct. Plus you get add extras included - win / win situation."
Daniel Garcia
Daniel Garcia
5 1 month ago
"Good car and price"
Wheeling and dealing Uk
Wheeling and dealing Uk
5 1 month ago
"Cheap and easy to use covers all insurances etc seems to have been made easy"
차Mihye
차Mihye
5 1 month ago
"As a Korean, I used the app to rent a car in California. The Dollar Rent-a-Car employee at the San Francisco branch was rude and insisted I purchase additional insurance ($25 per day) because the insurance I purchased through the Hola app was inadequate. However, Hola insisted that the full coverage policy applied and helped me cancel the additional insurance I had purchased at the Dollar Rent-a-Car location. I'm satisfied with Hola's customer service, but I think the Dollar Rent-a-Car employee's practice of selling additional insurance needs to be addressed."
Nadav
Nadav
5 1 month ago
"Easy to use, great prices, all inclusive"
HaYoung Son
HaYoung Son
5 1 month ago
"Good price I like that they have all the insurance and additional driver included"
Mike Purkins
Mike Purkins
5 1 month ago
"So easy to book and a great price"
Jean-Francois WILMOTTE
Jean-Francois WILMOTTE
5 1 month ago
"Perfect, no problems at all and a very attractive price."
amarthi rivera
amarthi rivera
5 1 month ago
"👌 EXCELLENT"
Hong-Anh Ha
Hong-Anh Ha
5 1 month ago
"Looks good to me eith the inclusive rate. I hope I don’t get any unexpected additional costs upon pick up!"
Emily Edwards
Emily Edwards
5 1 month ago
"Awesome service"
JOSE LUIS MORA
JOSE LUIS MORA
5 1 month ago
"Excellent process, very easy"
K_Cantona95
K_Cantona95
5 1 month ago
"Excellent value for money!"
Ara Bermúdez
Ara Bermúdez
5 1 month ago
"Making my reservation on the website was super easy, and I received my confirmation immediately. The site is very user-friendly and even cheaper than the official website of the dealership where my car will be delivered."
Alexandra Robertson
Alexandra Robertson
5 3 weeks ago
"Found this site, all very straightforward and great price. Will let you know how it goes when I come back from Calgary, CA. Thank you"
Rania Yaqout
Rania Yaqout
5 1 month ago
"Excellent experience"
Ole Alnes
Ole Alnes
5 1 month ago
"It was easy to book and clear information about what was included in the price. Good prices and informative chat service."
teyo castro
teyo castro
5 1 month ago
"Everything was very quick and clear."
Artie Divin
Artie Divin
5 1 month ago
"Very easy to book and very cheap"
Cristian Francisco Pastore
Cristian Francisco Pastore
5 1 month ago
"Highly recommended, practical and straightforward. I will definitely use HOLA CAR RENTALS again."
Darren Storey
Darren Storey
5 1 month ago
"Very easy to book etc, made it all so much better"
Robert Agati
Robert Agati
5 1 month ago
"So quick so simple and unbelievably inexpensive. Wish I’d known about Hola sooner!!"
Roman “Xriuk” Hudylko
Roman “Xriuk” Hudylko
5 4 weeks ago
"The website is simple but essential, and most importantly, it works. They send you a voucher from the rental company."
Theo Pieters
Theo Pieters
5 4 weeks ago
"Best ever service I've experienced ! Well done !!!"
mrbstube
mrbstube
5 4 weeks ago
"Use easy to use and a great range of cars... Fingers crossed for the experience on arrival being as good as experience online"
amadeo aguilar
amadeo aguilar
5 4 weeks ago
"EASY AND FAST."
Cristian Barbero
Cristian Barbero
5 4 weeks ago
"The website format and information are very clear and accessible, with many options. I've checked several websites, and the price with all the coverage is excellent."
Nacho Zarco
Nacho Zarco
5 4 weeks ago
"Everything is very intuitive and easy when managing reservations. The only thing is that it doesn't work with Hotmail emails."
Patrick Brophy
Patrick Brophy
5 4 weeks ago
"So far so good"
Judy Winkin
Judy Winkin
5 3 weeks ago
"Easy and good deal"
Samantha de León
Samantha de León
5 3 weeks ago
"Accessing and booking vehicles is very easy; we'll just have to see how everything goes with the booking, but so far, so good :)"
Sonia Walls
Sonia Walls
5 3 weeks ago
"Very easy to book and competitive prices."
ju
ju
5 3 weeks ago
"Unbeatable price and very easy to book. Clear information."
Shaunte Meyers
Shaunte Meyers
5 3 weeks ago
"Very easy and accommodating"
denis dadoun
denis dadoun
5 3 weeks ago
"Very good. Easy."
David Garciarena
David Garciarena
5 2 weeks ago
"Easy to rent, best prices"
Jose J Rivera Indio Joe
Jose J Rivera Indio Joe
5 2 weeks ago
"Easy and convenient, plus low prices"
Tedesco Pablo Nicolas
Tedesco Pablo Nicolas
5 2 weeks ago
"Personalized attention via WhatsApp, prices better than the car rental companies themselves."
Phillip Moody
Phillip Moody
5 2 weeks ago
"Very easy process and added extras were well appreciated"
Richard Gardiner
Richard Gardiner
5 2 weeks ago
"booking process good, seems to have lots of inclusions"
sara l.
sara l.
5 3 weeks ago
"Super smooth experience with booking and afterwards! I had to make a smaller adjustment to the booking which was swiftly resolved by Simon via whatsapp."
Brigitte Willems-Haman
Brigitte Willems-Haman
5 2 weeks ago
"Arranged so quickly and easily, top service..!!!"
Joseph
Joseph
5 2 weeks ago
"Booking went smoothly"
Nathaniel Rosen
Nathaniel Rosen
5 2 weeks ago
"Quick, clear and easy to understand."
Esther Ng
Esther Ng
5 2 weeks ago
"Hops makes everything easy and convenient. I like the free travel insurance given too."
Oguzhan Cengiz
Oguzhan Cengiz
5 2 weeks ago
"Absolutely the best price."
Michael Parrish
Michael Parrish
5 2 weeks ago
"The selection of cars and location was great. Prices very reasonable, especially considering that insurance was included (a huge part of rental expenses if you don't have US car insurance). I liked that it was easy to use different pick-up and drop-off points."
Hesham Mohamed
Hesham Mohamed
5 2 weeks ago
"All done smoothly"
Kiran Sedoo
Kiran Sedoo
5 2 weeks ago
"Excellent prices and value for money. Top notch customer service and response time."
Jenny Phillips
Jenny Phillips
5 1 week ago
"Booking with Hola was easy and they offered more cars and variety and cheaper compared to other rental car sites."
Sant Ub
Sant Ub
5 1 week ago
"Very easy to use, good deal can be obtained!!!"
SERGIO BIAGETTI
SERGIO BIAGETTI
5 1 week ago
"The WhatsApp service is excellent and personalized. When you arrive at the rental agency, they try to sell you a bunch of extras that are already included, but when you show them you booked through Hola, they don't offer anything else; they just give you the vehicle and you don't pay anything. Renting a car through them is a guarantee."
Erik Carle
Erik Carle
5 1 week ago
"Hola Car Rentals company is best car rental company, and website is great."
Neil Flavin
Neil Flavin
5 1 week ago
"Quick hassle free booking with Hola. Always a pleasure 👍"
Tomáš Kreitl
Tomáš Kreitl
5 1 week ago
"We had a great experience renting a car here. The whole process was quick, smooth, and very efficient. The staff was professional and helpful, and the quality of the service exceeded our expectations. Everything was handled promptly, which made our trip much more comfortable. We would definitely recommend this service and use it again in the future."
Harri Hakovirta
Harri Hakovirta
5 1 week ago
"Booking is very easy😊"
Tif Shukla
Tif Shukla
5 1 week ago
"Very easy and straight forward"
mindaugas liumpa
mindaugas liumpa
5 5 days ago
"Easy to book"
RICCARDO CARAMASCHI
RICCARDO CARAMASCHI
5 5 days ago
"Great deals and easy booking! Highly recommended"
Lynne Mathias
Lynne Mathias
5 6 days ago
"Booking online was a streamline process, competitive prices and good choice of vehicles"
Valérie
Valérie
5 yesterday
"Competitive rates and guarantees. A reliable and responsive company."
Asher Wagner
Asher Wagner
5 13 hours ago
"It was an excellent experience to rent a car via HOLA the service was super."

Frequently Asked Questions

What does my Hola Car Rentals booking with Avis in Canada include that other companies don't offer?

Hola Car Rentals is a premium partner of the leading car rental companies in Canada, including Avis, giving you exclusive access to our All Inclusive+ rate. This rate includes extra benefits that no other company can match:

  • Full vehicle coverage with no deductible (applies only for certain rates and itineraries)
  • Toll cashback: get back up to 5% of your total booking value for tolls charged during your rental
  • Premium travel medical assistance for up to 5 passengers in case of emergency, covering up to CAD 200,000 (pre-existing conditions excluded)
  • No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All at no additional cost, ensuring a unique Avis rental experience with complete protection and peace of mind during your trip in Canada.

Will I face unexpected charges at the Avis counter in Canada when I book through Hola Car Rentals?

No. With Hola Car Rentals, all costs and charges for your Avis booking in Canada are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the Avis counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the Avis counter in Canada charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with Avis to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

  • Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
  • Usage-based charges (tolls, fuel shortfall, traffic fines)
What documents do I need to pick up my Avis rental car in Canada?

Yes, there are specific documents you must bring to the Avis counter in Canada to complete your pickup without delays.

  • A valid, original driver's license (physical, not digital) in the main driver's name.
  • If your license uses a non-Latin alphabet (Arabic, Chinese, Japanese, Cyrillic), an International Driving Permit (IDP) is mandatory alongside your original license. For other non-English licenses, an IDP is strongly recommended.
  • A major credit card with the driver's name printed on the card, in the main driver's name, for the security deposit hold.
  • A valid passport or government-issued photo ID.
  • Your booking confirmation or printed voucher.
  • Round-trip flight or cruise tickets (required for visitors traveling internationally).

All documents must be physical originals. Digital versions are not accepted at the Avis counter in Canada. The IDP is a translation only and must always be carried together with your original license.

Does Avis require a credit card for the security deposit in Canada?

Yes, Avis requires a physical major credit card in the main driver's name to place a security deposit hold at pickup in Canada.

The typical hold amount for an Avis rental in Canada ranges from CAUS$ 300 to CAUS$ 500, though some locations may require a minimum authorization of approximately CAUS$ 750. The exact amount depends on the location, vehicle class, and season.

  • The card must have the driver's name printed on it and be presented physically at the counter.
  • Debit cards, prepaid cards, and virtual or digital-only cards are not accepted for the deposit hold.
  • The hold is a temporary authorization, not a charge. It reduces your available credit until your bank releases it after the rental, which can take up to 15 business days.
  • Even if you prepaid your Avis booking, you must still present a physical credit card at the Canada counter.

Bring a backup credit card in your name in case your primary card is declined, and notify your bank of your travel dates to avoid fraud blocks on international transactions.

Are there toll roads I should know about when renting an Avis car in Canada?

Yes, Canada has toll roads that Avis renters should plan for, particularly in Ontario and a few other provinces.

The most important toll road for Avis renters in Canada is Highway 407 ETR, a privately operated 108 km electronic toll highway crossing the Greater Toronto Area. It is fully cashless, meaning there are no toll booths. Cameras photograph your license plate and the bill is sent to the rental company, who then charges your credit card, often with additional administrative fees on top of the actual toll amount.

  • A 25 km trip on the 407 ETR can cost approximately CAUS$ 30 or more when camera charges and trip fees are included.
  • Other tolls exist on select bridges and roads in Quebec, Nova Scotia, and Prince Edward Island.
  • Ontario's major 400-series highways (401, QEW, 400) are free of tolls.
  • Canada does not use E-ZPass or SunPass systems.

To avoid unexpected charges on your Avis rental in Canada, set your GPS navigation to avoid toll roads, or use free alternative highways. If you do use toll roads, keep your receipts, as Hola Car Rentals offers Tolls Cashback of up to 5% of your booking total.

How does the Hola Car Rentals Tolls Cashback work for Avis rentals in Canada?

Yes, all Hola Car Rentals bookings, including Avis rentals in Canada, include Tolls Cashback of up to 5% of your total booking value for tolls paid during your rental.

This is especially useful in Canada given the cashless toll roads like Highway 407 ETR in Ontario, where charges can add up quickly. The cashback does not mean tolls are free. You still pay tolls normally through the rental company's billing or directly, and then claim reimbursement afterward.

To claim your Tolls Cashback after your Avis rental in Canada:

  • Email [email protected] within 30 days of returning the vehicle.
  • Use the subject line: Tolls Cashback - HOLA followed by your confirmation number.
  • Attach your Hola Car Rentals reservation confirmation, the Avis rental agreement signed at pickup, and a receipt or statement showing the toll charges paid.
  • Include your full name, travel dates, and the last 4 digits of the card used for your booking.

Refunds are issued to your original payment method and typically process within 7 to 10 business days after approval. Claims submitted after 30 days are not accepted.

How does the Avis toll billing program work in Canada?

When you pick up your Avis rental in Canada, you will typically have the option to enroll in a toll program or pay tolls on a per-use basis.

Canada's toll roads, including the Highway 407 ETR in Ontario, are fully electronic and cashless. The Avis vehicle's license plate is photographed at each toll point, and charges are passed to your credit card after the rental ends, sometimes weeks later.

  • Unlimited daily toll package: a flat daily rate (typically CAUS$ 10 to CAUS$ 15 per day) covers all tolls for that day, regardless of how many toll roads you use. This can be costly if you only use toll roads occasionally.
  • Pay-per-use: you are charged the actual toll amount plus an administrative or processing fee per day the toll is used.
  • If you do not enroll in any program, Avis in Canada will still bill your card for tolls incurred, plus camera and administrative fees that can significantly exceed the base toll cost.

To avoid toll charges entirely on your Avis rental in Canada, set your GPS to avoid toll roads and use free alternatives such as Ontario's 401 or QEW highways. Keep all toll receipts to submit a Tolls Cashback claim with Hola Car Rentals.

Can I add an additional driver to my Avis rental in Canada?

Yes, you can add an additional driver to your Avis rental in Canada, either as part of your rate or by paying a fee at the counter.

For Avis in Canada, the additional driver fee is CAUS$ 13 per rental day plus applicable taxes, with a maximum charge of CAUS$ 65 plus taxes for the rental period. Some Hola Car Rentals rates include one additional driver at no extra cost. Check your booking confirmation for the line that reads "Additional driver free of charge" to confirm whether it is included.

Requirements for adding an additional driver to an Avis rental in Canada:

  • The additional driver must be present at the Avis counter at pickup.
  • They must present a valid driver's license and sign the rental agreement.
  • For Avis in Canada, the additional driver must be at least 25 years old.
  • If their license uses a non-Latin alphabet, they must also present an International Driving Permit.

Only drivers listed on the Avis rental agreement in Canada are covered by protections such as CDW/LDW and liability coverage. Anyone who drives the vehicle without being named on the contract may void those protections entirely.

Is third-party liability insurance included in an Avis rental in Canada?

Yes, a basic level of third-party liability coverage is included by law in every Avis rental in Canada.

Canadian provincial law requires every vehicle on the road to carry third-party liability insurance. This statutory liability follows the car and is included by default when you rent with Avis in Canada through Hola Car Rentals. This means you are covered for bodily injury and property damage you may cause to other people while driving the Avis vehicle.

However, the mandatory minimum may not be sufficient for all situations. You can purchase supplemental liability coverage (LIS/ALI/SLI) to increase your protection limits when renting with Avis in Canada.

  • The included statutory liability covers third-party bodily injury and property damage up to the provincial minimum.
  • It does not cover damage to the Avis rental vehicle itself (that requires CDW/LDW).
  • It does not cover your personal injuries (that requires PAI) or your belongings (that requires PEC).
  • Higher supplemental liability limits can be added at the Avis counter in Canada or during booking.

Always review your Hola Car Rentals confirmation and the Avis rental agreement in Canada to confirm exactly what liability coverage is active before driving.

What is the fuel policy for Avis car rentals in Canada?

Yes, Avis rentals in Canada follow a Full-to-Full fuel policy by default, meaning you receive the vehicle with a full tank and must return it full to avoid fuel charges.

  • At pickup, check the fuel gauge with the Avis agent and confirm the starting level is recorded on the rental agreement.
  • Take a photo of the dashboard showing the odometer and fuel gauge before leaving the Avis lot in Canada.
  • Refuel within approximately 15 km of the return location so the gauge does not drop before you arrive.
  • Keep your final fuel receipt showing the date, time, and station address.

If you return the Avis vehicle in Canada with less fuel than recorded at pickup, you may be charged for the fuel shortfall at the partner's refueling rate, which is typically higher than the retail pump price, plus a refueling service fee.

Some Avis counter locations in Canada may offer a prepaid fuel option at pickup. If you accept it, any unused fuel is generally non-refundable, so it is only worthwhile if you expect to return the tank nearly empty.

Does Hola Car Rentals Travel Assistance cover me during an Avis rental in Canada?

No, the Travel Assistance benefit included with most Hola Car Rentals bookings does not apply to Canadian or American residents renting with Avis in Canada.

This coverage, provided by Terrawind Global Protection, is designed for international visitors traveling abroad. If you are a resident of Canada or the United States, you do not qualify for this benefit, regardless of which Avis location in Canada you rent from.

For visitors from other countries renting an Avis vehicle in Canada, the Travel Assistance benefit typically includes:

  • Travel and medical coverage for up to 5 passengers.
  • Legal assistance in the event of an accident.
  • Compensation for baggage lost by the airline.
  • Flight cancellation insurance.

This coverage does not include damage to the Avis rental vehicle (that is CDW/LDW) or third-party liability (that is LIS/ALI/SLI). To use the assistance during your Avis rental in Canada, call the 24/7 line at +1 888 980 9992 or contact Terrawind via WhatsApp at +1 208 910 1001. Always check your Hola Car Rentals booking confirmation for the exact terms and coverage limits that apply to your itinerary.

What vehicle types does Avis offer in Canada?

Yes, Avis offers a wide range of vehicle categories across its Canada locations, particularly at major airports and city centers.

In Canada, the Avis fleet typically includes:

  • Economy and compact cars for Budget-conscious travelers.
  • Midsize and full-size sedans.
  • Compact and midsize SUVs such as the Nissan Rogue, Toyota RAV4, and Subaru Forester.
  • Standard SUVs such as the Ford Edge and Jeep Grand Cherokee.
  • Standard Elite SUVs such as the Nissan Pathfinder and Toyota Highlander.
  • Full-size SUVs such as the Chevrolet Tahoe and Ford Expedition.
  • Full-size and midsize pickup trucks including the Chevrolet Silverado, Ford F-150, Toyota Tundra, and Toyota Tacoma.
  • Hybrid vehicles such as the Toyota Prius, available at larger Avis locations in Canada.
  • Luxury and specialty vehicles at select Canada locations.

Availability varies by location and season. Larger Avis hubs in Canada such as Toronto Pearson (YYZ), Vancouver (YVR), Montreal (YUL), Calgary (YYC), and Edmonton (YEG) tend to offer the broadest selection. Your booking confirmation will show the vehicle class reserved, and Avis may substitute a similar or upgraded vehicle based on availability.

Can I pick up my Avis rental in one city in Canada and return it in another?

Yes, one-way rentals are available with Avis in Canada, allowing you to pick up in one city and return in a different city, though a drop-off fee may apply.

The drop-off fee for an Avis one-way rental in Canada varies depending on the specific route, distance between locations, vehicle class, and season. This fee is not included in your prepaid rate and is due at the Avis counter in Canada at pickup.

  • During the booking process on the Hola Car Rentals website, select a different return location. If a drop-off fee applies to your Avis route in Canada, it will appear under the "To pay at destination" section on the details page.
  • Same-city routes (for example, airport to downtown within the same city) often carry no drop-off fee.
  • Routes between different Canadian cities or regions typically do carry a drop-off fee.
  • Cross-border one-ways between Canada and the United States may be restricted or subject to higher fees depending on Avis policy.

Review your booking confirmation carefully to confirm whether a drop-off fee applies to your specific Avis itinerary in Canada. If the counter charges a different amount than shown on your confirmation, keep all paperwork and contact Hola Car Rentals support.

Where do I find the Avis counter at airports in Canada?

Avis has counters at major Canadian airports including Toronto Pearson (YYZ), Vancouver (YVR), Montreal (YUL), Calgary (YYC), and Edmonton (YEG), as well as many smaller airports and city-center locations across Canada.

To locate the Avis counter at your arrival airport in Canada:

  • Follow "Car Rental" signs inside the terminal after clearing customs and baggage claim.
  • At some Canadian airports, Avis and other rental brands are located in a consolidated Rental Car Center (RCC) reached by a dedicated shuttle bus or train from the terminal. Look for marked shuttle stops outside the arrivals level.
  • Your Hola Car Rentals booking confirmation will specify the operating brand (Avis) and may include pickup instructions for your specific Canada airport.
  • If you are an Avis Preferred member, select Canada locations offer a Select and Go service where you can proceed directly to the vehicle without waiting at the counter.

For city-center Avis locations in Canada, bring the exact address from your confirmation. If the counter appears closed or relocated, use the airport information desk or the courtesy phone near the rental area to reach the Avis team. Always allow extra time when connecting from international flights at Canadian airports.

What is the Avis Preferred loyalty program and does it work in Canada?

Yes, the Avis Preferred loyalty program is fully active in Canada and offers meaningful benefits for renters at Avis locations across the country.

Avis Preferred has three tiers, all applicable in Canada:

  • Preferred: entry level, with expedited counter service and points earning.
  • Plus: reached after 10 rentals or US$4,000 spent, with free upgrades of one to two vehicle classes on midsize and above.
  • President's Club: reached after 20 rentals or US$6,000 spent, with guaranteed full-size vehicles, dedicated support, and meet-and-greet service at major Canadian airports.

A notable Canada-specific benefit is the partnership between Avis and Air Canada Aeroplan. Aeroplan Elite 75K and Super Elite members can receive automatic President's Club status, making Avis a strong choice for frequent Air Canada flyers renting in Canada.

Points earn at a rate of 1 to 1.5 points per rental Dollar, with a minimum of 100 points per rental, redeemable for future Avis rentals. At select Canadian airports, Avis Preferred Select and Go allows members to skip the counter entirely, choose their vehicle, and drive directly to the exit booth.

Note that Hola Car Rentals books through Avis as a partner brand. Express or membership program benefits may not always be supported through third-party agency bookings. Check your confirmation for details.

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