Car Rental in Calgary

Hola Car Rentals is a premium partner of the leading car rental companies in Calgary, giving you exclusive access to our All Inclusive+ rate. This rate includes extra benefits that no other company can match:

• Full vehicle coverage with no deductible (applies only for certain rates and itineraries)
• Toll cashback: get back up to 5% of your total booking value for tolls charged during your rental
• Premium travel medical assistance for up to 5 passengers in case of emergency, covering up to CAD 200,000 (pre-existing conditions excluded)
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All at no additional cost, ensuring a unique rental experience with complete protection and peace of mind during your trip in Calgary.

No. With Hola Car Rentals, all costs and charges for your booking in Calgary are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Calgary charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the rental partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

Pickup at Calgary International Airport (YYC) depends on whether your rental brand operates on-site or off-site.

• On-site brands such as Avis and Budget have counters in the terminal arrivals area near baggage claim. From the Avis counter, follow signs from baggage claim to the Rental Car Centre elevator, go to the second level, and exit right to reach the vehicle lot. Budget vehicles are a short walk from the terminal counter.
• Off-site brands use courtesy shuttles. Ascent Car Rental operates from the Park2Go lot at 2121 100 Ave NE, Calgary, AB T3J 3N5. Exit domestic arrivals at Post 24 or follow signs to the Park2Go shuttle stall, show your emailed parking code, and ride to the lot where staff will retrieve your pre-paid vehicle.
• Zoom Rentals offers a free shuttle that picks up at Bay 22, across from Door 6 on the Arrivals Level, and reaches their location approximately 5 minutes from YYC.

Check your booking confirmation to identify your operating brand, then match it to the correct pickup method above. Allow extra time if your brand uses an off-site shuttle, especially during peak Calgary travel periods.

No, there are no toll roads in Calgary or anywhere in Alberta. The entire province is toll-free, so you will not encounter any toll booths, cashless toll lanes, transponder requirements, or congestion charges while driving in or around Calgary.

There are no systems equivalent to E-ZPass, SunPass, or Ontario's 407 ETR operating in Alberta. You will not be charged any toll-related fees by your rental company for driving within the province, and there are no emission zones or city-center driving fees similar to those found in some European cities.

If your Calgary rental itinerary takes you into other provinces where toll roads do exist, standard toll billing through your rental company would apply for those portions of the trip. Keep receipts for any tolls paid outside Alberta, as the Tolls Cashback benefit included with your booking allows you to claim up to 5% of your total booking value back for tolls paid during your rental period.

To collect your rental car in Calgary, you must present the following physical documents at the counter:

• A valid, original driver's license in the main driver's name. If your license is not in English and not issued by an EU/EEA country, an International Driving Permit (IDP) is recommended. An IDP is mandatory if your license uses a non-Latin alphabet such as Arabic, Chinese, Japanese, or Cyrillic.
• A major credit card physically printed with the main driver's name, with sufficient available credit for the security deposit hold. Debit and prepaid cards are not accepted for the deposit.
• A valid passport or government-issued photo ID.
• Your booking confirmation or printed voucher.
• Round-trip flight or cruise tickets (required for visitors from outside Canada).

In Canada, provincial law requires every rental vehicle to carry third-party liability coverage, which is included by default when you rent in Calgary. All documents must be physical originals; digital copies on a phone or tablet are not accepted at the Calgary rental counter.

Yes, the Tolls Cashback benefit is included with every Calgary booking, and it applies to tolls paid anywhere during your rental, not just within Alberta.

Since Alberta has no toll roads, you will not pay any tolls while driving in and around Calgary. However, if your trip takes you into a neighboring province or region where toll roads exist, any tolls you pay during the rental period are eligible for reimbursement of up to 5% of your total booking value.

To claim your cashback after returning the vehicle in Calgary:

• Email [email protected] within 30 days of vehicle return.
• Use the subject line: Tolls Cashback, followed by your reservation number.
• Attach your Hola Car Rentals booking confirmation, the signed rental agreement, and a receipt or statement showing the toll charges paid.

Refunds are processed to the original payment method used for your reservation and typically arrive within 7 to 10 business days after approval. Late submissions received after 30 days are not accepted.

Yes, a major credit card is required to rent a car in Calgary. The card must be physically present at the counter, printed with the main driver's name, and have sufficient available credit to cover the security deposit hold.

In Canada, the typical deposit hold ranges from approximately CAUS$ 300 to CAUS$ 500 for standard vehicles, though some Calgary locations may place a hold of up to CAUS$ 750. This is a temporary authorization, not a charge, and is released after you return the vehicle. Your bank controls how quickly the hold disappears from your available credit, which can take up to 15 business days.

• Debit cards, prepaid cards, and virtual or digital-wallet-only cards are not accepted for the deposit hold.
• Even if you prepaid your Calgary booking online, you must still present a physical credit card at the counter.
• Bring a backup credit card in your own name in case your primary card is declined.

Notify your bank of your travel to Calgary before departure to prevent fraud blocks on in-person authorizations.

After-hours returns are available at Calgary International Airport (YYC) for on-site rental brands. The standard process involves parking the vehicle in the designated rental return lot, locking it, and dropping the keys along with your rental contract into the key drop box or kiosk located at the rental facility.

For Budget at YYC, Fastbreak members can record the final mileage and fuel level, then deposit the agreement in the return box. The contract is typically closed and mailed within 48 hours.

Before your Calgary rental begins, confirm the after-hours return procedure with your specific brand, as processes vary between on-site and off-site providers. Key steps to follow for any after-hours Calgary return:

• Refuel the vehicle before arriving at the return area, ideally within 15 km of YYC, to comply with the full-to-full fuel policy.
• Take a photo of the fuel gauge and odometer as evidence.
• Place your keys and any required paperwork in the designated drop box.
• Keep a copy of all documents and photos in case any post-rental charges are disputed.

Note that liability for the vehicle may remain with you until the rental company formally checks it in the following morning.

The standard fuel policy for Calgary rentals is full-to-full. You receive the vehicle with a full tank and must return it full to avoid additional charges.

At pickup in Calgary, check the fuel gauge with the agent and confirm the starting level is recorded on the rental agreement. Take a photo of the dashboard showing both the odometer and fuel gauge.

When returning your Calgary rental:

• Refuel within approximately 15 km of the return location so the gauge does not drop before you arrive.
• Keep the fuel receipt showing the date, time, and station address.
• Take a photo of the full gauge at the station as backup evidence.
• For after-hours returns at YYC, leave the receipt in the return envelope and keep a copy.

If you return the vehicle below the recorded starting level, the rental company may charge you for the fuel shortfall at their own refueling rate, which is typically higher than the pump price, plus an administrative service fee. Using the wrong fuel type (gasoline versus diesel) is not covered by the fuel policy and may generate separate charges. Ask the Calgary counter agent to confirm the correct fuel type for your vehicle at pickup.

Most bookings include travel assistance provided by Terrawind Global Protection, which can be especially useful if you experience a medical emergency or accident while driving Calgary's highway network or on routes toward the Rocky Mountains.

Core benefits typically include:

• Travel insurance with medical coverage for up to 5 passengers.
• Legal assistance in the event of a road accident.
• Compensation for luggage lost by the airline.
• Flight cancellation insurance.

To reach assistance 24 hours a day, 7 days a week, call +1 888 980 9992 (toll-free or collect), contact WhatsApp at +1 208 910 1001, or email [email protected]. Have your full name, Hola Car Rentals confirmation number, current location in or around Calgary, and a brief description of the situation ready when you call.

Important: this benefit applies only to customers who are not residents of Canada or the United States. Canadian and American residents do not qualify for this coverage. Check your booking confirmation for the exact terms, limits, and exclusions that apply to your Calgary itinerary.

Yes, you can add an additional driver to your Calgary rental, either at no cost if your rate includes it or for a daily fee paid at the counter.

Check your booking confirmation for the line that reads "Additional driver free of charge." If it is not listed, the following fees apply at Calgary rental counters:

• Avis, Budget, and Payless: US$13 per rental day plus taxes, capped at US$65 plus taxes. The additional driver must be at least 25 years old for these brands.
• Hertz, Thrifty, and Dollar: US$13.50 per rental day plus taxes, capped at US$189 plus taxes.
• Alamo, National, and Enterprise: US$15 per day plus taxes.

The additional driver must be physically present at the Calgary pickup counter with a valid driver's license and any required identification. If their license is not in English or uses a non-Latin alphabet, an International Driving Permit is also required. Both the main driver and the additional driver must sign the rental agreement. Anyone who drives the Calgary rental without being listed on the agreement will not be covered by the vehicle's protections.

Yes, Calgary's road network can be disorienting for drivers who are not familiar with it, particularly on the Stoney Trail ring road and Highway 1 (Trans-Canada).

Key things to be aware of when driving your Calgary rental:

• Stoney Trail has 12 or more interchanges in its southwest section alone, with some expanding to 16 lanes. Close interchange spacing means some connections are non-standard, requiring drivers to merge onto surface roads before accessing the ring road.
• Half-interchanges exist on Highway 1, such as the West View interchange, which provides access only in one direction (eastbound toward Calgary). If you need to travel westbound, you must plan an alternate route or detour.
• Some ring road access points, including Macleod Trail at Sheriff King Street, allow entry in one direction only, which is uncommon in many other North American cities.
• Roundabouts are integrated into several interchange designs, which may surprise drivers from regions where traffic signals are the norm.
• Ongoing construction on Highway 1 west of Calgary creates lane shifts and temporary access restrictions that can change without much advance notice.

Before setting out from your Calgary rental pickup location, review your route on a GPS or navigation app and allow extra time when using the ring road for the first time.

Yes, one-way rentals from Calgary to another city are possible, but a drop-off fee may apply depending on the route, rental brand, and vehicle class.

When searching for a Calgary rental with a different return location, the drop-off fee will appear on the rate details page under the "To pay at destination" section during checkout. This fee is set by the rental partner and is not prepaid through your booking; it is paid at the Calgary pickup counter.

General patterns to expect:

• Calgary airport to Calgary downtown (or vice versa): often no drop-off fee.
• Calgary to another Alberta city: a drop-off fee typically applies and varies by distance and vehicle class.
• Calgary to a different province: fees are usually higher, and some cross-border one-way routes may be restricted depending on the rental brand.

If you need to change your return location after booking, be aware that modifications may reprice the entire rental and recalculate the drop-off fee. Review your booking confirmation carefully to confirm the fee shown matches what you agreed to at checkout. If the Calgary counter charges a different amount than your confirmation shows, keep all paperwork and contact support after the rental is complete.

The coverage included in your Calgary rental depends on the rate plan you selected at booking. In Canada, provincial law requires every rental vehicle to carry third-party liability insurance, so basic liability coverage is included by default when you rent in Calgary.

Beyond the mandatory liability, your Calgary booking may include:

• Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW), which reduces your financial liability for damage to the rental vehicle. A deductible may apply unless your confirmation explicitly states zero deductible.
• Supplemental Liability Insurance (SLI/ALI/LIS) for higher limits of third-party coverage beyond the provincial minimum. You can add this at checkout or at the Calgary counter.

CDW and LDW do not cover damage you cause to other vehicles or people; that is what liability coverage addresses. Neither covers your personal belongings or your own medical costs in an accident.

At the Calgary pickup counter, review the rental agreement to confirm which coverages are active and note any deductible amounts. Decline any optional add-ons you do not want, and ask for an itemized pre-contract to verify it matches your booking confirmation before signing.

An International Driving Permit (IDP) is not always mandatory to rent a car in Calgary, but it is strongly recommended in certain situations and required in others.

In Canada, visitors can generally drive with a valid foreign license. However:

• An IDP is mandatory if your license uses a non-Latin alphabet, such as Arabic, Chinese, Japanese, or Cyrillic. Without an IDP, the Calgary rental counter may refuse to hand over the vehicle.
• An IDP is recommended if your license is not in English and not issued by an EU or EEA country, even if it uses a Latin alphabet, as some rental brands at Calgary may request a translation.

The IDP is a translation document only. It must always be carried alongside your original license; it is not a standalone document and will not be accepted without the original. If you believe you may need an IDP, obtain it in your home country before traveling to Calgary, as it cannot be issued abroad.

All documents presented at the Calgary rental counter must be physical originals. Digital copies are not accepted. Check your booking confirmation for any brand-specific requirements that may apply to your Calgary pickup location.