Van Rental
in Calgary

Hola Car Rentals is a premium partner of the leading car rental companies in Calgary, giving you exclusive access to our All Inclusive+ rate. This rate includes extra benefits that no other company can match, even when renting a van:

• Full vehicle coverage with no deductible (applies only for certain rates and itineraries)
• Toll cashback: get back up to 5% of your total booking value for tolls charged during your rental
• Premium travel medical assistance for up to 5 passengers in case of emergency, covering up to CAD 200,000 (pre-existing conditions excluded)
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All at no additional cost, ensuring a unique van rental experience with complete protection and peace of mind during your trip in Calgary.

No. With Hola Car Rentals, all costs and charges for your van booking in Calgary are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee, whether you are renting a van or any other vehicle class. This is a pricing guarantee (not insurance) that protects you if the counter in Calgary charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the rental partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

No, there are no toll roads anywhere in Alberta, so driving a van in Calgary or anywhere else in the province is completely toll-free. You will not encounter any electronic toll systems, cashless gantries, congestion charges, or emissions zones of any kind.

This means you do not need to worry about transponders, toll passes, or unexpected toll bills appearing on your credit card after your van rental ends. All highways, including major routes around Calgary, are free to use.

If your trip takes you into other Canadian provinces that do have toll roads, the Tolls Cashback benefit included with your booking can reimburse you up to 5% of your total booking value for any tolls paid during the rental period. Keep your receipts and submit your claim within 30 days of returning the van.

At Calgary International Airport (YYC), the pickup process for your van depends on whether your rental brand operates on-site or off-airport.

• On-site brands such as Budget, Avis, Hertz, and Alamo have counters inside the terminal near the baggage claim area. After collecting your luggage, follow the car rental signs to the counter, then walk to the designated vehicle lot directly behind the rental car center to collect your van.
• Off-airport providers use a free shuttle. Go to Bus Bay 22 on the Arrivals roadway, located across from Door 6. Board the shuttle to the off-site lot. Some providers, such as those operating through Park2Go at 2121 100 Ave NE, require you to show an emailed parking code to the shuttle driver and again to the valet at the lot before your van is released.

Allow roughly 20 to 45 minutes from baggage claim to driving away, depending on your brand and whether a shuttle is involved. Check your booking confirmation for the exact brand and any specific instructions for your Calgary van rental.

To collect your van in Calgary, you must bring the following physical documents to the rental counter:

• Your original, unexpired driver's license in the main driver's name.
• A major credit card with the driver's name printed on the card, used for the security deposit hold. Debit and prepaid cards are not accepted.
• Your passport or valid government photo ID.
• Your booking confirmation or printed voucher if required by the partner brand.
• Round-trip flight or cruise tickets (required for visitors from outside Canada).

If your driver's license is not in English and does not use a Latin alphabet (for example, Arabic, Chinese, Japanese, or Cyrillic script), an International Driving Permit (IDP) is mandatory alongside your original license. For other non-English licenses, an IDP is strongly recommended. Obtain your IDP in your home country before traveling, as it cannot be issued abroad.

All documents must be physical originals. Digital copies shown on a phone or tablet are not accepted at any Calgary van rental counter.

When you pick up your van in Calgary, the rental partner will place a temporary authorization hold on your credit card. For Canada, this hold is typically between CAUS$ 300 and CAUS$ 500, though some Calgary locations may require a minimum authorization of approximately CAUS$ 750, particularly for larger vans or premium vehicle classes.

This is not a charge. It is a temporary hold that reduces your available credit until the rental is closed and your bank releases the funds, which can take up to 15 business days after you return the van.

• You must present a physical major credit card in the main driver's name with the name printed on the card. Virtual, prepaid, and debit cards are not accepted for the deposit.
• Make sure your card has enough available credit to cover the hold plus any expected charges.
• Notify your bank of your travel plans to prevent the authorization from being flagged as suspicious.
• Bringing a backup credit card is strongly recommended in case your primary card is declined.

The exact hold amount for your Calgary van rental is set by the rental partner at the counter and may vary by brand, season, and van class.

Yes, when you rent a van in Calgary through Hola Car Rentals, statutory third-party liability coverage is included by default. Canadian provincial law requires every rental vehicle to carry third-party liability insurance, so this protection follows the van automatically.

This coverage, known as LIS, ALI, or SLI, protects you against bodily injury and property damage you may cause to other people while driving the van. It does not cover damage to the rental van itself (that requires CDW or LDW) or your own personal injuries.

You can also purchase higher supplemental liability limits at the Calgary counter if you want additional protection beyond the statutory minimum. Key points to keep in mind:

• Only drivers named on the rental agreement are covered. Add all additional drivers at the counter.
• Coverage may be voided if you drive in restricted areas or violate the rental agreement terms.
• Report any incident immediately using the number on your rental agreement.

Review your booking confirmation to confirm the exact liability limits included with your Calgary van rental rate.

Yes, you can add an additional driver to your van rental in Calgary, either as part of your rate or for a fee paid at the counter.

Some rates explicitly include one additional driver at no extra cost. Check your booking confirmation for the line that reads "Additional driver free of charge." If it is not included, the daily fees for Calgary van rentals are approximately:

• Avis, Budget, and Payless: US$13 per rental day, capped at US$65 (plus taxes).
• Hertz, Thrifty, and Dollar: US$13.50 per rental day, capped at US$189 (plus taxes).
• Alamo, National, and Enterprise: US$15 per day (plus taxes).

The additional driver must be present at the Calgary pickup counter with their own valid driver's license and any required IDP. Both the main driver and the additional driver must sign the rental agreement. Anyone who drives the van without being listed on the agreement will not be covered by CDW, LDW, or liability protections.

For Avis, Budget, and Payless, the additional driver must be at least 25 years old at the time of pickup in Calgary.

Van rentals in Calgary follow a Full-to-Full fuel policy. You receive the van with a full tank and must return it full to avoid additional charges.

• At pickup, check the fuel gauge with the agent and confirm the starting level is recorded on the rental agreement. Take a photo of the dashboard showing the odometer and gauge.
• During your Calgary rental, use the correct fuel type for the van. Wrong-fuel incidents are not covered by the fuel policy.
• Before returning the van, refuel within approximately 10 miles or 15 km of the return location so the gauge does not drop below full on the drive back. Ask the rental staff at pickup for the nearest station to the Calgary return point.
• Keep your final fuel receipt showing the date, time, and station address.

If you return the van with less than a full tank, the rental partner may charge you for the fuel shortfall at their own refueling rate, which is typically higher than the pump price, plus an administrative service fee. Returning the van full is always the most cost-effective option for your Calgary van rental.

Yes, Tolls Cashback is included with every van rental booked through Hola Car Rentals, including Calgary rentals. Because Alberta has no toll roads, you will not pay any tolls while driving your van within Calgary or anywhere else in the province.

However, if your Calgary van rental takes you into neighboring provinces or regions that do have toll roads, the Tolls Cashback benefit reimburses you up to 5% of your total booking value for tolls paid during the rental period.

To claim your cashback after returning the van in Calgary:

• Email [email protected] within 30 days of returning the van.
• Use the subject line: Tolls Cashback, followed by your reservation confirmation number.
• Attach your Hola Car Rentals booking confirmation, the signed rental agreement, and a receipt or statement showing the toll charges paid.
• Include your full name, travel dates, and the last 4 digits of the card used for the booking.

Approved refunds are issued to your original payment method and typically process within 7 to 10 business days. Late submissions received after 30 days are not accepted.

Yes, after-hours van returns are available at Calgary Airport (YYC) for certain rental brands. For example, Budget allows you to park and lock the van in the designated return area, then place your keys and completed rental contract in the drop box at the kiosk.

For off-airport providers that use shuttle services, such as those operating through the Park2Go lot at 2121 100 Ave NE, you should present your reservation at the lot and a shuttle will take you back to the terminal. Confirm after-hours procedures with your specific provider before your rental begins, as not all Calgary van rental locations offer the same options.

• Park the van in the marked return area and lock it.
• Note the fuel level and mileage, and keep a photo of the dashboard as evidence.
• Place your keys and any required paperwork in the designated drop box.
• Keep a copy of all documents and your final fuel receipt.

Be aware that liability for the van may remain with you until the rental company officially checks it in the next business day. Review your rental agreement for the exact after-hours terms that apply to your Calgary van rental.

Yes, one-way van rentals from Calgary to another city are possible, but a drop-off fee may apply depending on the route, the rental brand, and the vehicle class.

The drop-off fee is a one-time charge set by the rental partner to reposition the van between locations. It is not mileage, fuel, or a tax, though it is typically taxable locally. Common patterns for Calgary van rentals include:

• Calgary Airport to another location within the same city: often no drop-off fee.
• Calgary to another city in Alberta or a different province: a drop-off fee usually applies, and the amount varies by distance and van class.
• Cross-border one-ways (for example, Calgary to a US city): may be restricted or carry higher fees depending on the partner brand.

During the booking process, any applicable drop-off fee for your Calgary van rental will appear under the "To pay at destination" section on the rate details page. Review your booking confirmation to verify the fee before pickup. If the counter charges a different amount than shown on your confirmation, keep all paperwork and contact support, as No Extra Charges© coverage may apply.

Yes, drivers under 25 years old may face a young driver surcharge when renting a van in Calgary. The surcharge is set by the rental partner and paid at the counter. Minimum age requirements also apply, and some van classes may have stricter restrictions.

General guidelines for Calgary van rentals by brand family:

• Avis, Budget, and Payless: drivers must be at least 25 to avoid the underage surcharge. An exception policy exists for certain conditions, so check your confirmation for details.
• Hertz, Thrifty, and Dollar: young driver surcharges apply for drivers under 25.
• Alamo, National, and Enterprise: young driver surcharges apply for drivers under 25.

The exact surcharge amount for a Calgary van rental is determined at the counter and varies by brand, van class, and rental duration. It is paid locally and is not included in your prepaid rate. If you are adding a young additional driver to the van rental in Calgary, the same age rules and surcharges apply to them as well. Confirm the specific fee with the rental partner at the Calgary counter before signing the agreement.

Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW) reduces your financial liability for damage to the rental van in Calgary caused by a collision, theft, or vandalism. If an incident occurs, you are responsible for paying up to the deductible or excess amount stated in your rental agreement, unless your confirmation explicitly shows a zero deductible.

CDW and LDW on your Calgary van rental typically cover:

• Collision damage to the van from an accident.
• Theft or vandalism of the van.
• Repairs or the van's replacement value up to the policy limits.

CDW and LDW do not cover:

• Damage to third parties, other vehicles, or property (that requires LIS or SLI).
• Tires, wheels, undercarriage, roof, or keys unless a specific add-on is purchased.
• Incidents caused by prohibited use such as driving under the influence, off-road use, or unauthorized drivers.
• Damage not reported promptly to the rental partner.

Only drivers named on the Calgary van rental agreement are covered. If someone not listed on the contract drives the van, CDW and LDW protections may be void. Always report any incident immediately using the contact number on your rental agreement.

Travel assistance is included with most Hola Car Rentals bookings, but this benefit does not apply to Canadian or US residents. If you are visiting Calgary from outside North America and renting a van, you are likely eligible for the travel assistance coverage provided through Terrawind Global Protection.

This assistance can be especially useful if you experience a medical emergency or accident while driving your van on Calgary's highways or in more remote areas of Alberta. Core benefits typically include:

• Travel insurance with medical coverage for up to 5 passengers.
• Legal assistance in the event of an accident.
• Compensation for luggage lost by the airline.
• Flight cancellation insurance.

To get help 24 hours a day, 7 days a week, call the Terrawind assistance line at +1 888 980 9992 (toll-free or collect), or contact them via WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call.

This coverage does not include damage to the van itself (covered by CDW or LDW) or third-party liability (covered by LIS or SLI). Check your booking confirmation for the exact terms and limits that apply to your Calgary van rental.