Car Hire
in Calgary

EASTER  45% OFF   

Hola Car Rentals is a premium partner of the leading car hire companies in Calgary, giving you exclusive access to our All Inclusive+ rate. This rate includes extra benefits that no other company can match:

• Full vehicle coverage with no excess (applies only to certain rates and itineraries)
• Toll cashback: get back up to 5% of your total booking value for tolls charged during your hire
• Premium travel medical assistance for up to 5 passengers in case of emergency, covering up to CAD 200,000 (pre-existing conditions excluded)
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All at no additional cost, ensuring a unique hire experience with complete protection and peace of mind during your trip in Calgary.

No. With Hola Car Rentals, all costs and charges for your booking in Calgary are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Calgary charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

Pickup at Calgary International Airport (YYC) depends on whether your hire brand operates on-site or off-site.

• On-site brands such as Avis and Budget have counters in the terminal arrivals area near baggage claim. From the Avis counter, follow signs from baggage claim to the Rental Car Centre elevator, go to the second level, and exit right to reach the vehicle lot. Budget vehicles are a short walk from the terminal counter.
• Off-site brands use courtesy shuttles. Ascent Car Rental operates from the Park2Go lot at 2121 100 Ave NE, Calgary, AB T3J 3N5. Exit domestic arrivals at Post 24 or follow signs to the Park2Go shuttle stall, show your emailed parking code, and ride to the lot where staff will retrieve your pre-paid vehicle.
• Zoom Rentals offers a free shuttle that picks up at Bay 22, across from Door 6 on the Arrivals Level, and reaches their location approximately 5 minutes from YYC.

Check your booking confirmation to identify your operating brand, then match it to the correct pickup method above. Allow extra time if your brand uses an off-site shuttle, especially during peak Calgary travel periods.

No, there are no toll roads in Calgary or anywhere in Alberta. The entire province is toll-free, so you will not encounter any toll booths, cashless toll lanes, transponder requirements, or congestion charges while driving in or around Calgary.

There are no systems equivalent to E-ZPass, SunPass, or Ontario's 407 ETR operating in Alberta. You will not be charged any toll-related fees by your hire company for driving within the province, and there are no emission zones or city-centre driving fees similar to those found in some European cities.

If your Calgary hire itinerary takes you into other provinces where toll roads do exist, standard toll billing through your hire company would apply for those portions of the trip. Keep receipts for any tolls paid outside Alberta, as the Tolls Cashback benefit included with your booking allows you to claim up to 5% of your total booking value back for tolls paid during your hire period.

To collect your hire car in Calgary, you must present the following physical documents at the counter:

• A valid, original driver’s licence in the main driver’s name. If your licence is not in English and not issued by an EU/EEA country, an International Driving Permit (IDP) is recommended. An IDP is mandatory if your licence uses a non-Latin alphabet such as Arabic, Chinese, Japanese, or Cyrillic.
• A major credit card physically printed with the main driver’s name, with sufficient available credit for the security deposit hold. Debit and prepaid cards are not accepted for the deposit.
• A valid passport or government-issued photo ID.
• Your booking confirmation or printed voucher.
• Round-trip flight or cruise tickets (required for visitors from outside Canada).

In Canada, provincial law requires every hire vehicle to carry third-party liability cover, which is included by default when you hire in Calgary. All documents must be physical originals; digital copies on a phone or tablet are not accepted at the Calgary hire counter.

Yes, the Tolls Cashback benefit is included with every Calgary booking, and it applies to tolls paid anywhere during your hire, not just within Alberta.

Since Alberta has no toll roads, you will not pay any tolls while driving in and around Calgary. However, if your trip takes you into a neighbouring province or region where toll roads exist, any tolls you pay during the hire period are eligible for reimbursement of up to 5% of your total booking value.

To claim your cashback after returning the vehicle in Calgary:

• Email [email protected] within 30 days of vehicle return.
• Use the subject line: Tolls Cashback, followed by your reservation number.
• Attach your Hola Car Rentals booking confirmation, the signed hire agreement, and a receipt or statement showing the toll charges paid.

Refunds are processed to the original payment method used for your booking and typically arrive within 7 to 10 working days after approval. Late submissions received after 30 days are not accepted.

Yes, a major credit card is required to hire a car in Calgary. The card must be physically present at the counter, printed with the main driver’s name, and have sufficient available credit to cover the security deposit hold.

In Canada, the typical deposit hold ranges from approximately GBP 200 to GBP 300 for standard vehicles, though some Calgary locations may place a hold of up to GBP 400. This is a temporary authorisation, not a charge, and is released after you return the vehicle. Your bank controls how quickly the hold disappears from your available credit, which can take up to 15 working days.

• Debit cards, prepaid cards, and virtual or digital-wallet-only cards are not accepted for the deposit hold.
• Even if you prepaid your Calgary booking online, you must still present a physical credit card at the counter.
• Bring a backup credit card in your own name in case your primary card is declined.

Notify your bank of your travel to Calgary before departure to prevent fraud blocks on in-person authorisations.

After-hours returns are available at Calgary International Airport (YYC) for on-site hire brands. The standard process involves parking the vehicle in the designated hire return lot, locking it, and dropping the keys along with your hire contract into the key drop box or kiosk located at the hire facility.

For Budget at YYC, Fastbreak members can record the final mileage and fuel level, then deposit the agreement in the return box. The contract is typically closed and mailed within 48 hours.

Before your Calgary hire begins, confirm the after-hours return procedure with your specific brand, as processes vary between on-site and off-site providers. Key steps to follow for any after-hours Calgary return:

• Refuel the vehicle before arriving at the return area, ideally within 15 km of YYC, to comply with the full-to-full fuel policy.
• Take a photo of the fuel gauge and odometer as evidence.
• Place your keys and any required paperwork in the designated drop box.
• Keep a copy of all documents and photos in case any post-hire charges are disputed.

Note that liability for the vehicle may remain with you until the hire company formally checks it in the following morning.

The standard fuel policy for Calgary hires is full-to-full. You receive the vehicle with a full tank and must return it full to avoid additional charges.

At pickup in Calgary, check the fuel gauge with the agent and confirm the starting level is recorded on the hire agreement. Take a photo of the dashboard showing both the odometer and fuel gauge.

When returning your Calgary hire:

• Refuel within approximately 15 km of the return location so the gauge does not drop before you arrive.
• Keep the fuel receipt showing the date, time, and station address.
• Take a photo of the full gauge at the station as backup evidence.
• For after-hours returns at YYC, leave the receipt in the return envelope and keep a copy.

If you return the vehicle below the recorded starting level, the hire company may charge you for the fuel shortfall at their own refuelling rate, which is typically higher than the pump price, plus an administrative service fee. Using the wrong fuel type (petrol versus diesel) is not covered by the fuel policy and may generate separate charges. Ask the Calgary counter agent to confirm the correct fuel type for your vehicle at pickup.

Most bookings include travel assistance provided by Terrawind Global Protection, which can be especially useful if you experience a medical emergency or accident while driving Calgary's motorway network or on routes towards the Rocky Mountains.

Core benefits typically include:

• Travel insurance with medical cover for up to 5 passengers.
• Legal assistance in the event of a road accident.
• Compensation for luggage lost by the airline.
• Flight cancellation insurance.

To reach assistance 24 hours a day, 7 days a week, call +1 888 980 9992 (toll-free or collect), contact WhatsApp at +1 208 910 1001, or email [email protected]. Have your full name, Hola Car Rentals confirmation number, current location in or around Calgary, and a brief description of the situation ready when you call.

Important: this benefit applies only to customers who are not residents of Canada or the United States. Canadian and American residents do not qualify for this cover. Check your booking confirmation for the exact terms, limits, and exclusions that apply to your Calgary itinerary.

Yes, you can add an additional driver to your Calgary hire, either at no cost if your rate includes it or for a daily fee paid at the counter.

Check your booking confirmation for the line that reads "Additional driver free of charge." If it is not listed, the following fees apply at Calgary hire counters:

• Avis, Budget, and Payless: GBP 10 per hire day plus taxes, capped at GBP 50 plus taxes. The additional driver must be at least 25 years old for these brands.
• Hertz, Thrifty, and Dollar: GBP 11 per hire day plus taxes, capped at GBP 150 plus taxes.
• Alamo, National, and Enterprise: GBP 13 per day plus taxes.

The additional driver must be physically present at the Calgary pickup counter with a valid driver’s licence and any required identification. If their licence is not in English or uses a non-Latin alphabet, an International Driving Permit is also required. Both the main driver and the additional driver must sign the hire agreement. Anyone who drives the Calgary hire without being listed on the agreement will not be covered by the vehicle's protections.

Yes, Calgary's road network can be disorientating for drivers unfamiliar with it, particularly on the Stoney Trail ring road and Highway 1 (Trans-Canada).

Key points to be aware of when driving your Calgary hire:

• Stoney Trail has 12 or more interchanges in its south-west section alone, with some expanding to 16 lanes. Close interchange spacing means some connections are non-standard, requiring drivers to merge onto surface roads before accessing the ring road.
• Half-interchanges exist on Highway 1, such as the West View interchange, which provides access only in one direction (eastbound towards Calgary). If you need to travel westbound, you must plan an alternative route or detour.
• Some ring road access points, including Macleod Trail at Sheriff King Street, allow entry in one direction only, which is uncommon in many other North American cities.
• Roundabouts are integrated into several interchange designs, which may surprise drivers from regions where traffic signals are the norm.
• Ongoing construction on Highway 1 west of Calgary creates lane shifts and temporary access restrictions that can change without much notice.

Before setting out from your Calgary hire pickup location, review your route on a GPS or navigation app and allow extra time when using the ring road for the first time.

Yes, one-way hires from Calgary to another city are possible, but a drop-off fee may apply depending on the route, hire brand, and vehicle class.

When searching for a Calgary hire with a different return location, the drop-off fee will appear on the rate details page under the "To pay at destination" section during checkout. This fee is set by the hire partner and is not prepaid through your booking; it is paid at the Calgary pickup counter.

General patterns to expect:

• Calgary airport to Calgary centre (or vice versa): often no drop-off fee.
• Calgary to another Alberta city: a drop-off fee typically applies and varies by distance and vehicle class.
• Calgary to a different province: fees are usually higher, and some cross-border one-way routes may be restricted depending on the hire brand.

If you need to change your return location after booking, be aware that amendments may reprice the entire hire and recalculate the drop-off fee. Review your booking confirmation carefully to confirm the fee shown matches what you agreed to at checkout. If the Calgary counter charges a different amount than your confirmation shows, keep all paperwork and contact support after the hire is complete.

The cover included in your Calgary hire depends on the rate plan you selected at booking. In Canada, provincial law requires every hire vehicle to carry third-party liability insurance, so basic liability cover is included by default when you hire in Calgary.

Beyond the mandatory liability, your Calgary booking may include:

• Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW), which reduces your financial liability for damage to the hire vehicle. A deductible may apply unless your confirmation explicitly states zero deductible.
• Supplemental Liability Insurance (SLI/ALI/LIS) for higher limits of third-party cover beyond the provincial minimum. You can add this at checkout or at the Calgary counter.

CDW and LDW do not cover damage you cause to other vehicles or people; that is what liability cover addresses. Neither covers your personal belongings or your own medical costs in an accident.

At the Calgary pickup counter, review the hire agreement to confirm which coverages are active and note any deductible amounts. Decline any optional extras you do not want, and ask for an itemised pre-contract to verify it matches your booking confirmation before signing.

An International Driving Permit (IDP) is not always mandatory to hire a car in Calgary, but it is strongly recommended in certain situations and required in others.

In Canada, visitors can generally drive with a valid foreign licence. However:

• An IDP is mandatory if your licence uses a non-Latin alphabet, such as Arabic, Chinese, Japanese, or Cyrillic. Without an IDP, the Calgary hire counter may refuse to hand over the vehicle.
• An IDP is recommended if your licence is not in English and not issued by an EU or EEA country, even if it uses a Latin alphabet, as some hire brands at Calgary may request a translation.

The IDP is a translation document only. It must always be carried alongside your original licence; it is not a standalone document and will not be accepted without the original. If you believe you may need an IDP, obtain it in your home country before travelling to Calgary, as it cannot be issued abroad.

All documents presented at the Calgary hire counter must be physical originals. Digital copies are not accepted. Check your booking confirmation for any brand-specific requirements that may apply to your Calgary pickup location.