SUV Hire
in Calgary

Hola Car Rentals is a premium partner of the leading car hire companies in Calgary, giving you exclusive access to our All Inclusive+ rate. This rate includes extra benefits that no other company can match:

• Full vehicle coverage with no excess (applies only to certain rates and itineraries)
• Toll cashback: get back up to 5% of your total booking value for tolls charged during your hire
• Premium travel medical assistance for up to 5 passengers in case of emergency, covering up to CAD 200,000 (pre-existing conditions excluded)
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All at no additional cost, ensuring a unique hire experience with complete protection and peace of mind during your trip in Calgary.

No. With Hola Car Rentals, all costs and charges for your booking in Calgary are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Calgary charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

No, there are no toll roads anywhere in Alberta, so driving your SUV in Calgary and throughout the province is completely toll-free. You will not encounter any toll booths, cashless gantries, transponder requirements, or congestion charges at any point during your hire.

This applies to all major routes in and around Calgary, including motorway corridors and urban roads. There are no systems equivalent to E-ZPass, 407 ETR, or London-style emission zones operating in Alberta.

If your SUV hire itinerary takes you into neighbouring provinces such as British Columbia or Ontario, toll roads may exist there. In that case, the Hola Car Rentals Tolls Cashback benefit applies: you can claim up to 5% of your total booking value back for any tolls paid during your hire period. Submit your claim within 30 days of returning the SUV by emailing [email protected] with your hire agreement and toll receipts.

The pickup process for your SUV at Calgary International Airport (YYC) depends on whether your hire brand operates on-site or off-site.

• On-site brands (such as Budget) have counters inside the terminal near baggage claim. After completing paperwork at the desk, your SUV is located in a designated lot a short walk from the counter.
• Off-site brands stage vehicles at a separate facility. For example, some providers use Park2Go at 2121 100 Ave NE, Calgary, AB T3J 3N5. You take the Park2Go shuttle from domestic arrivals at Post 24 or other marked stalls, and show a parking code to the driver upon boarding.
• Other off-site providers pick up at specific bays on the Arrivals Level, such as Bay 22 across from Door 6, with a free shuttle to their lot approximately 5 minutes away.

Check your booking confirmation to identify your operating brand, then match it to the signage at YYC. Allow 20 to 45 minutes from baggage claim to driving away in your SUV, particularly for shuttle-based off-site pickups. Bring your driving licence, passport, credit card, and booking confirmation to the counter.

When collecting your SUV in Calgary, you must present the following physical documents at the hire counter:

• A valid, unexpired driving licence in the main driver’s name (physical original, not digital).
• An International Driving Permit (IDP) if your licence uses a non-Latin alphabet such as Arabic, Chinese, Japanese, or Cyrillic. An IDP is recommended but not strictly mandatory for licences in non-English Latin-script languages (for example, German or Spanish).
• A major credit card with the driver’s name printed on the card, in the main driver’s name, for the security deposit authorisation hold.
• Your passport or valid government photo ID.
• Your booking confirmation or printed voucher.
• Round-trip flight or cruise tickets (required for visitors from abroad).

All documents must be physical. Digital copies shown on a phone are not accepted at Calgary hire counters. The IDP is a translation only and must be carried alongside your original licence, not as a replacement for it.

It depends on the language and alphabet of your home country driver’s licence.

For your Calgary SUV hire, an IDP is mandatory if your licence uses a non-Latin alphabet, such as Arabic, Chinese, Japanese, or Cyrillic (Russian). If your licence is in a Latin-script language other than English (for example, Spanish, French, or German), an IDP is recommended but not strictly required by most Calgary hire partners.

If your licence is already in English, no IDP is needed.

• The IDP is a translation booklet only. It is invalid without your original licence and must be carried alongside it at all times.
• Obtain your IDP in your home country before travelling. It cannot be issued abroad.
• Present both your original licence and IDP together at the Calgary SUV hire counter.

When in doubt, obtain an IDP before your trip. Being turned away at the counter without one could mean losing your SUV reservation in Calgary.

Yes, a major credit card is required to rent an SUV in Calgary. The card must be a physical card (not virtual or digital wallet), must be in the main driver’s name with the driver’s name printed on the card, and must have sufficient available credit to cover the security deposit authorisation hold.

For Calgary SUV hires, the typical security deposit authorisation hold is approximately GBP 200 to GBP 300, though some locations may hold up to GBP 500 for larger or premium vehicles. The hold is a temporary authorisation, not a charge, and is released after you return the SUV.

• Debit cards and prepaid cards are not accepted for the deposit hold.
• Virtual or single-use card numbers are not accepted at the counter.
• Bring a backup credit card in your name in case your primary card is declined.
• Notify your bank of your travel dates to prevent fraud blocks on in-person Calgary transactions.

Even if you prepaid your SUV booking online, you must still present a physical credit card at the Calgary counter for the deposit hold.

Alberta has no toll roads, so you will not pay any tolls while driving your SUV within Calgary or anywhere else in the province. However, if your SUV hire takes you into other Canadian provinces where toll roads exist, the Hola Car Rentals Tolls Cashback benefit applies.

Tolls Cashback reimburses you up to 5% of your total booking value for tolls paid during your hire period. For example, if your Calgary SUV booking totals GBP 450, the maximum cashback is GBP 22.50. If you paid GBP 13 in tolls, you receive GBP 13 back. If you paid GBP 50, you receive GBP 22.50 (the cap).

To claim your cashback after returning your SUV:

• Email [email protected] within 30 days of vehicle return.
• Use the subject line: Tolls Cashback, followed by your reservation number.
• Attach your Hola Car Rentals booking confirmation, the signed hire agreement, and toll receipts or statements.

Refunds are issued to the original payment method and typically process within 7 to 10 working days after approval.

Yes, a young driver surcharge applies to renters aged 21 to 24 picking up an SUV in Calgary. The fee varies by hire brand.

• Budget Canada charges approximately GBP 20 per day for drivers aged 21 to 24. A credit card (not debit) in the renter’s name is required, and a driving record check may be conducted at pickup.
• Other partner brands operating in Calgary may apply their own daily underage surcharges, which are paid at the counter in addition to your prepaid rate.

Drivers under 21 are generally not permitted to rent an SUV in Calgary. Drivers 25 and older are not subject to any young driver surcharge.

The surcharge is not included in your prepaid booking total and is collected directly at the Calgary hire desk. If you are adding an additional driver to your Calgary SUV hire who is under 25, a surcharge may also apply to that driver depending on the partner brand’s policy.

Your Calgary SUV hire uses a Full-to-Full fuel policy. You receive the SUV with a full tank and must return it full to avoid additional charges.

• At pickup, check the fuel gauge with the agent and confirm the starting level is recorded on the hire agreement. Take a photo of the dashboard showing the gauge and odometer.
• During your hire, use the correct fuel type for your SUV. Wrong-fuel incidents are not covered by the fuel policy.
• Before returning your SUV in Calgary, refuel within approximately 15 km of the return location so the gauge does not drop below full en route.
• Keep your final fuel receipt showing the date, time, and station address.

If you return the SUV below the recorded starting level, the Calgary hire partner may charge you for the fuel shortfall at their own refuelling rate, which is typically higher than pump prices, plus an administrative service fee.

For after-hours SUV returns at Calgary Airport (YYC), leave the fuel receipt in the key drop envelope and keep a photo of the full gauge as evidence.

Coverage included with your Calgary SUV hire depends on the rate plan selected at booking. Here is what the main protections cover:

• Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW): reduces your financial liability for damage to the SUV itself from a collision, theft, or vandalism. A deductible may apply unless your confirmation states zero deductible.
• Third-Party Liability: Canadian provincial law requires every hire vehicle to carry third-party liability coverage by default. When you hire an SUV in Calgary through Hola Car Rentals, this statutory liability is included. You can purchase higher supplemental limits at the counter if desired.

CDW and LDW do not cover third parties (other vehicles or people you may injure). Third-party liability does not cover damage to the SUV itself. These are separate protections.

Common exclusions for Calgary SUV hires include tyres, undercarriage, roof damage, prohibited use such as off-road driving, and incidents involving unlisted drivers. Always review the hire agreement at the Calgary counter to confirm the exact deductible and any exclusions that apply to your SUV.

Yes, you can add an additional driver to your Calgary SUV hire, either as an included benefit or for a daily fee at the counter, depending on your rate.

Check your booking confirmation for the line "Additional driver free of charge." If it appears, the first additional driver is included at no extra cost. If it does not appear, the following daily fees apply at the Calgary counter:

• Avis, Budget, and Payless: approximately GBP 10 per day, capped at GBP 50 per hire.
• Hertz, Thrifty, and Dollar: approximately GBP 11 per day, capped at GBP 150 per hire.
• Alamo, National, and Enterprise: approximately GBP 13 per day.

The additional driver must be present at the Calgary pickup counter with a valid driver’s licence and, if required, an International Driving Permit. Both the main driver and the additional driver must sign the hire agreement. Only drivers listed on the agreement are covered by the SUV’s insurance protections in Calgary. Anyone who drives the SUV without being named on the contract may void cover.

Yes, one-way SUV hires are possible in Calgary, but a drop-off fee may apply depending on your return location, the hire brand, and the vehicle class.

When booking your Calgary SUV hire, select a different return location during the search. If a drop-off fee applies to your route, it will appear under the "To pay at destination" section on the booking details page and in your confirmation. This fee is paid at the Calgary pickup desk and cannot be prepaid online.

• Same-city routes (for example, Calgary Airport to Calgary city centre) often carry no drop-off fee.
• Routes between different cities or provinces typically incur a drop-off fee that varies by distance and SUV class.
• Cross-border one-way hires (for example, Calgary to a US city) may be restricted or carry higher fees depending on the hire brand.

If the desk charges a drop-off fee that was not shown on your booking confirmation, keep all paperwork and contact support after the hire. The No Extra Charges© guarantee covers undisclosed fees that were not listed on your confirmation.

If your flight is delayed and you arrive later than your scheduled Calgary SUV hire pickup time, hire partners will generally hold your reservation for up to 24 hours from the original pickup time, provided you arrive during counter operating hours.

• If the delay is less than 24 hours, your Calgary SUV booking should still be honoured. Confirm that you will arrive while the counter is open, as after-hours pickups may not be available at all locations.
• If the delay exceeds 24 hours, contact Hola Car Rentals support as soon as possible via WhatsApp at +1 (786) 999-8312 or by emailing [email protected]. Changes are not guaranteed but the team will assist where possible.

For Budget at Calgary Airport (YYC), after-hours SUV returns are permitted by parking the vehicle, locking it, and dropping the keys and completed contract in the kiosk drop box. Check your specific brand’s instructions in your booking confirmation for after-hours procedures at YYC.

Always keep your airline delay documentation in case the Calgary hire counter requires proof of the delay.

Travel assistance is included with most Hola Car Rentals bookings, but there is an important eligibility restriction: this benefit does not apply to Canadian residents. If you are visiting Calgary from outside North America and hiring an SUV, you are likely covered.

The travel assistance programme, provided by Terrawind Global Protection, typically includes:

• Medical cover for up to 5 passengers in the event of an accident or non-pre-existing illness during your Calgary SUV hire.
• Legal assistance in case of an accident.
• Compensation for luggage lost by the airline.
• Flight cancellation insurance.

Travel assistance does not cover damage to the SUV itself (that is handled by CDW or LDW) or third-party liability to others (covered by liability insurance).

If you need assistance while driving your SUV near Calgary, contact Terrawind 24 hours a day, 7 days a week at +1 888 980 9992 (toll-free), or via WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call. Review your booking confirmation for the exact coverage limits and conditions that apply to your reservation.